My Itunes Store no longer loads on my MacBook Pro.

My Itunes Store no longer loads on my MacBook Pro. I click on Itunes Store and it just goes blank. The internet connection is fine, and my Itunes library works as well, I just cannot access the store anymore. Advice please?

Hi AlannahM,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
- Judy

Similar Messages

ITunes store is not loading on my MacBook.

My iTunes library is working fine but when I try to connect to the Store it is loading as a blank page. Also, when I try to open my iPhoto I'm getting the spinning wheel and it says application not responding. Can anyone help with either of these things?

Hello christinachantal
Check out the article below to troubleshoot your access to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
Update iTunes and Safari to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Regards,
-Norm G.

ITunes Purchases no longer play on Authorised MacBook Pro

This is on my MacBook Pro 15, with iLife 08 and Leopard - ALL BANG UP-TO-DATE
Some of my Purchases (Not the most recent, nor the oldest) have stopped playing. I get the Apple User Authorise banner, asking for my password. I put the password in - it must be the correct password, i have verified it - and after a 20 second delay, I get an error message:
*THERE WAS AN ERROR STORING YOUR AUTHORIZATION DATA ON THIS COMPUTER, The required Directory was not found or has a permissions error, Correct the permissions and try again, or deauthorise this computer*
I have tried everything, I cannot deauthorise, since the process of this brings the same error message.
I do have Time Machine - would this help?
Message was edited by: Philly14

I don't think this is anything that TimeMachine can fix. but anytime you get a message regarding a permissions issue, as Jim VanLeeuwen suggested, run Disk Utility and Repair Disk Permissions. You can use the Disk Utility from your Applications/Utilities folder.
Carolyn

ITunes Store won't load, can't sign in

So - our older machine - PowerMac Dual 1.8Ghz G5 - Leopard 10.5.8, 5GB ram, 1TB HD - iTunes store worked just fine until the iTunes 10.5 update. Now the iTunes store won't load when you click on "iTunes Store" in the right column in iTunes. Just a grey window with "iTunes Store" shows. Also, the little link to "Sign In" does nothing.
I have repaired permissions, and have tried to deauthorize/authorize this computer. No effect.
I reinstalled iTunes - no change
This is frustrating, to say the least. What's going on? More importantly - how can I get iTunes to work again? The internet is working just fine - as I am posting this from the same machine. I CAN log in to the iTunes store via my iPhone and my MacBook Pro using the same home wifi...
Please help!

Another observation - I just tried to quit iTunes - and it won't quit. Activity monitor does not show iTunes using a crazy amount of resources. It just won't quit - not via keyboard command, not by the menu item.
Something is definitely hosed.

I just got the new itunes and I can open itunes and see my music but whenI try and go to the itunes store it just loads to a white page. I try and refresh and go to the home page and nothing happens. I can sign into my account and the tabs for the itunes

I just got the new itunes and I can open itunes and see my music but whenI try and go to the itunes store it just loads to a white page. I try and refresh and go to the home page and nothing happens. I can sign into my account and the tabs for the itunes store pop up like they normally would when browsing the itunes store but when I click on one of them, it is a blank page. Is there a setting I need to change? Does it just take an extremely long time to load? Please help!!

Bucktr09:
I'm having the exact same problem. I upgraded to the newest version of iTunes on my iMac and ever since I did the store is a blank white screen. I can get my library content but the store is a no go. Is there any one out there with a solution?

Itunes Store won't load.......!!!! PLEASE HELP!!!

Itunes Store won't load!!! I've been trying to access Itunes for like the past, I don't know, two weeks maybe, and every time I go to it, it doesn't cooperate. It usually won't load at all, but in the off chance it does, this really weird basic screen shows up. There are no pictures, or icons like in the normal Itunes, just a bunch of boxes and links that you click on. And, the kicker is the fact that even when I click on it, nothing happens. I've tried reloading the page, disconnecting and reconnecting my Internet connection, even going as far as to run diagnostics, and reinstalling the newest software 3 times!! Nothing is working!! Please help, I would be very grateful!!!!!!!

I have the same problem. I have 64-bit Windows 7, all updates installed, anti-virus uninstalled, and have a specific firewall exception made just for iTunes, however the iTunes Store still refuses to load. After waiting a (very long) period of time I get the following screen:
Sometimes I won't get this screen at all, and iTunes will finish loading with a blank screen. All of my other computers can load iTunes perfectly fine. This error occurred directly following the iOS 5 update for my iPhone. Seeing as that the only computer affected was the one updating my iPhone, I figure there's some connection between the two. I have
cleared catche, cookies, everything
uninstalled and reinstalled all Apple software and components (and end processes)
completely deleted my iTunes library
tried creating a new account, but can't even do that becuase I can't connect to the store
tired de-authorizing and re-authroized the account
signing-out and signing back in
disabled parental controls
made sure I WASN'T behind a proxy server
I
Apple Support tried to help with my request but for some reason refused to listen to the notion that this problem occured because of an iOS5 update (and iTunes 10.5). The only thing I haven't done is wipe my harddrive, which seems to be the only option now.
Somebody please help.

ITunes Store won't load in iTunes

I can't figure out why iTunes Store won't load in my itunes. I never had a problum with it until now. How do I fix the problum?
Message was edited by: Itunes Store not loading

When I click on Store, all it does is show a blank page, no matter how long I leave it and the loading bar goes half way while saying: Accessing iTunes Store
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

ITunes store doesn't load at all

I have done all the requirements from the other threads but my the iTunes store doesn't load at all. I have restarted, redownloaded, flushed, and have checked the Winsock Providers, but nothing has worked. Please help!!

Cake..man,
Besecure has issued a fix for this problem, please refer to their statement as follows:
A solution for your issue has been suggested.
We now have a fix for the itunes conflict you were experiencing. Please be aware that this process will require you to reboot your computer twice.
First we will need to ensure that you have the latest version of CloudCare installed on your computer. You can do this by following the steps below. If you currently have CloudCare installed this will overwrite the version you have but you will not lose any of your settings.
Visit https://www.bsecure.com/MyAccount/Login.aspx and login in with your email and your password.
Click Download Client Software.
Click on Download.
Select Run or Open when prompted. If your only option is to Save, please click Save. Double-click Install_CloudCare.exe once the download has completed.
Restart your computer when prompted.
Now you will need to run the Itunes fix. Please ensure you only run this file once,
Click this link - http://www.bsecure.com/docs/itunesfix.exe
Run itunesfix.exe. Its possible if you are using Mozilla Firefox that you may have to 'download' the file first then double click on it in the downloads list. Internet explorer may require you to click keep then run.
You will know the fix has ran when you see a black box appear on your screen for a moment, then disappears.
After this happens reboot your computer one last time
Itunes store should now work properly & the mobile device service will no longer conflict.

My itunes store will not load i keep getting a blank white screen

My itunes store will not load when i click on the store a blank white screen will come up and only that

I have a MacBook Pro and it could be a really simple solution. I had the same problem after updating my iTunes. I finally got through to a guy at Apple who took the time to help me. I use Firefox everyday, but apparently the iTunes Store runs off of Safari. All I had to do was download the most recent version of Safari. Literally, that was it. So easy. Link to the new Safari for Snow Leopard:
http://support.apple.com/kb/dl1569?viewlocale=en_US

Itunes will no longer load on my computer. I tried reloading it, but that did not work either

Itunes will not longer load, how do I troubleshoot the issue?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Itunes Store won't load

Since 5:30 this afternoon I have been trying to get my itunes store to work with absoluetly no success. I click on Itunes store the little loading bar at the top moves to about the middle then disappears and I'm stuck with this screen unmoving:
http://img.photobucket.com/albums/v220/theblackbutterfly/ItunesStoreFail.jpg
There doesn't seem to be anything wrong when I do a diagnostics check either.
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Gigabyte Technology Co., Ltd. G31M-S2L
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number A928B1475C132721
Current user is an administrator.
The current local date and time is 2010-01-20 00:00:11.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce 9500 GT
Intel(R) G33/G31 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 15888fc8a6b36adf7170f564cacd289e
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {6A1A323A-98EC-417C-9021-A4C89244F00B}
Description: D-Link AirPlus G DWL-G510 Wireless PCI Adapter(rev.C) - Packet Scheduler Miniport
IP Address: 192.168.0.182
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Jan 19 22:16:31 2010
Lease Expires: Tue Jan 26 22:16:31 2010
DNS Servers: 61.9.133.193
61.9.133.193
192.168.0.1
Adapter Name: {B6469571-9AFE-4437-B117-AB9D41F9A61F}
Description: Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Feb 28 14:43:47 2009
Lease Expires: Sun Mar 01 14:43:47 2009
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-01-19 23:55:29.
I've tried unintalling and reintalling itunes amongst other things.
Any ideas on what I should do?

I have this problem on my computer so i decided to install itunes on my other computer and i have the same problem on that computer too
Apple realy needs to fix this
The first time i ran the diognostics test it said it could not get a secure connectionso i ran it again and it said i could ???
I just ran it again and got this.. It says its fine???
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Optima WorkPro/MyPC 4A Series (909512)
iTunes 9.0.2.25
QuickTime 7.6.4
FairPlay 1.5.23
Apple Application Support 1.0.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 378FC86DB6B5F438
Current user is an administrator.
The current local date and time is 2010-01-24 14:42:09.
iTunes is not running in safe mode.
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {F3B27ACB-38E9-45BC-8268-8BED52F128A5}
Description: WAN (PPP/SLIP) Interface
IP Address: 10.188.1.127
Subnet Mask: 255.255.255.255
Default Gateway: 10.188.1.127
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 10:00:00 1970
Lease Expires: Thu Jan 01 10:00:00 1970
DNS Servers: 139.130.4.4
139.130.4.4
203.50.2.71
Active Connection: Telstra.Internet
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-01-24 14:27:33.

The iTunes store does not load when I open it

So I recently had to install the latest version of iTunes after I upgraded to the newest version of iOS on my iPhone 4 (iOS 6.0.1) because the older iTunes version wasn't compatable with the newest iOS version. I had been using a much older version of iTunes becuase every time I would update the iTunes store without fail would stop working. I spent almost an entire day trying to fix it like 6-8 months ago and I finally got it to work with one of the older versions, which was why I was mad that I had to update it again.
Anyways, the iTunes store will not load at all. Everytime I open up iTunes on my computer (I have Windows Vista) and I try to go to the iTunes store, it never loads. It keeps saying "Accessing iTunes Store" (see image). I have tried to wait it out, but nothing ever changes.
I have already tried reinstalling iTunes and tried reinstalling the newest version, neither of which helped. I also tried what they suggested at http://support.apple.com/kb/TS4123 but the only item that came up under the Winsock Providers tab was the Apple one.
Not sure what else to do. Any suggestions?

That's exactly like saying, "Hey, try this. It didn't work either. Good luck!"
It's the high-percentage play with the particular symptom set being reported. High-percentage implies that it doesn't work for some people. (Otherwise it'd be a 100% play.) So, it still makes sense for people to try it, even if it doesn't work for some people, because it does work for most people. Check other posts by wiclee using that set of instructions to get a better feel for the reliability of the advice in these circumstances. (Granted, that's a bit tricky given that only about 10-20 percent of people report back to say whether or not any advice (on any given topic) actually works.)

My ipod touch is not syncing, itunes store won't load, and icloud doesn't work!!!!!

My ipod touch is not syncing, itunes store won't load, and icloud doesn't work!!!!!

Try the standard fixes:
- Reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory defaults/new iPod

Itunes store will not load please help

I am having a lot of trubble itunes store will not load can anyone help please help

I had the big stupid NoN response from the Itunes store and spent days researching. Begin at
http://www.apple.com/support/itunes/troubleshooting/
Lotsa good stuff there.
In the end I found a software conflict with Speedbit's SpeedOptimizer v2.xx aka SPO.exe in my taskmanager's process list.
I found that by watching Norton Firewall complain about stuff while running in ADVANCED mode.
Happy hunting.

Itunes store will not load stops half way

Itune store will not load it stops half way I get downloads from itunes but the store will not load it all started after i upgraded to 10.5

happened to me too.
uninstalled, installed again- NOTHING
uninstalled tried to install 10.4- NOTHING apparently theres a .itl file that was created by a newer version of itunes (the 10.5)
uninstalled anything apple on my computer, deleted the .itl file, installed 10.4- itunes store was back. And I could even sync my iphone.
Updated to itunes 10.5 via the check for updates tab (under 'help' on itunes)- NOTHING
so yeah, am back to being stuck. can itunes release an update to this already, sigh!
Reason I cant stick to 10.4 is thta iOS5 doesnt sync on 10.4, sigh sigh!

My Itunes Store no longer loads on my MacBook Pro.

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