My iTunes store won't connect to my apple ID

everytime i try to connect to the apple store on my mac it says "the iTunes Store is temporarily unavailable. please try again later." and i have been trying that for several day, even weeks!.
so... can someone please hel me! i'm desperate and i need to download some purchases

As Gail has said, anti-virus software can do this sort of thing. However, other software can as well, such as Little Snitch or "net nanny" software. Try starting up in Safe Mode and see if that makes a difference. If it does, you have some kind of third-party software installed that is blocking the connection.
If that's not it, try connecting from another network. It's possible there's something wrong with your network that is causing that connection to fail. If the connection to the store works on another network, you've got a problem with your network that will need to be addressed.

Similar Messages

HT6119 I buy a new iPhone s5 When I enter to iTunes Store The iTunes Store won't connect. I have a Apple ID But. I am from Algeria Plz how can iTunes Store connect

I buy a new iPhone s5 When I enter to iTunes Store The iTunes Store won't connect. I have a Apple ID But. I am from Algeria Plz how can iTunes Store connect

What have you tried to fix it ? If you haven't already done so then see if any of the following fix it :
- log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in
- close the iTunes store app via the multitasking bar and see if it works when you re-open it : double-click the home button to open the taskbar, and then swipe or drag the iTunes store app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.
- soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

Itunes store won't connect. I can get my APPS

Itunes store won't connect, I can get my APPS and library. when I run the diognostics it states "Secure link to Itunes store failed" but it has validated the internet connection. When I click on the help it tells me my computer is not hooked up to the internet. I had updated my Windows Security and I think that is what messed it up..... any idea's on what settings to change???

You will have to remove all Apple programs associated with iTunes:
i iTunes, QuickTime, Apple Software Update, Apple Mobile Device Support, Bonjour and Apple Application Support (iTunes 9 or later)
Make sure everything that is by Apple is removed including Safari. You can sort by "Publisher", when you uninstall programs. Make sure you have at least one other web browser (like Firefox or Internet Explorer) before removing Safari. That way you can go back to the Apple web site and redownload iTunes later.
Reboot the computer then reinstall iTunes. Everything should work normally.

TS4123 iTunes Store won't connect.

So my iTunes store won't open. It's just the continuous line with "Accessing iTunes Store" above it. I followed the directions here (http://support.apple.com/kb/TS4123) and the anti-virus it's finding is disabled. I'm kinda at a loss here since I can't update my iOS.

Okay ... most likely left-over registry key entries relating to PC Tools that weren't removed by the uninstall.
We'd better try resetting the Winsock registry keys. (That should clear the entries away.)
Let's try wiclee's instructions from the following post:
Re: i cannot connect to itunes on my laptop

ITunes store won't connect after 10.4.11 upgrade.

Had my iMac upgraded to 10.4.11 after some problems. Works well... except now, iTunes store will not connect... when I try to connect to store I get message saying, "Can not complete request - Itunes store may be busy...check internet connection and try again later."
Worked fine before upgrade.
Any recommendations on how to get iTunes Store connection back?

what version of iTunes are you running ?
you may need to install iTunes 9.2.1 on your machine.

ITunes store won't connect

My ITunes won't connect to the internet. My internet connection is fine otherwise. I tried fixing the firewalls, that doesn't seem to be the problem.
Here is the diagnostic that I ran:
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Dell Inc. Inspiron 1420
iTunes 10.2.1.1
QuickTime 7.6.9
FairPlay 1.11.16
Apple Application Support 1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 002DABF802D5F5D8
Current user is not an administrator.
The current local date and time is 2011-03-24 21:17:42.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.2.1.1 is currently running.
iTunesHelper 10.2.1.1 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {EF4E1D51-B405-42BC-814F-15B7D9D21B53}
Description: Dell Wireless 1395 WLAN Mini-Card
IP Address: 192.168.1.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Mar 24 19:51:39 2011
Lease Expires: Fri Mar 25 19:51:39 2011
DNS Servers: 68.87.71.230
68.87.73.246
Adapter Name: {89077184-25E2-46CA-BBE8-16006867C8AD}
Description: Broadcom NetLink (TM) Fast Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-03-23 13:47:59.
Any help would be appreciated. Thanks!

I am having the exact same problem and idk what to do for it. My internet is fine also!

Today, Thursday, 2 Aug 2012, at 11:38 PM Eastern Time, the iTunes store won't connect. Why?

For a couple of days, I have found the iTunes store to be erratic. I cannot make purchases, and now when it seems about to allow me to make a purchase, I get a "network connection lost" message that indicates it's a problem with

Yes I am = I am having the very same problem.
I synced the mini with computer. Now I can search App Store but can't download. I tried to sign out of my account, which worked, and sign in to another account (read about this somewhere that it had helped), but now it won't sign into any account. Just say "cannot connect with iTunes Store".

Itunes store won't connect since upgrade to itunes 8 (vista)

ever since i upgraded to itunes 8, it won't connect to the store. it says the network has timed out after only trying for like a second. Right when i click the itunes store button, the error pops up immediately. I have vista. When i run a diagnose, it says "Internet connect verified, but then it says "secure link to itunes store failed". how do i fix this? thanks

iTunes 8 has created a serious problem with usbaapl.sys and Windows Vista, the device driver for the iPhone and possibly for every other iPod. According to my research, about 1/3 of all Vista users who have installed iTunes 8 are experiencing the problem. It caused me to have the dreaded BSOD about five times before I did a full system restore from my backup drive to get rid of iTunes 8 and go back to iTunes 7.7.1.11. The new Genius Bar apparently allows Apple to advertise more songs for you to buy while poorly putting together custom playlists based on your song choice and your iTunes music library. Pandora.com does a better job of creating custom radio stations for you for free than iTunes 8 does using its custom algorithm and your song library. iTunes 8 has now become a giant piece of bloatware. Apple should know better by now after experiencing the debacles of the MobileMe launch and the poor connection quality of the G3 iPhone. Apple now seems to be putting the bottom line ahead of all else including satisfied customers other than Apple's lunatic fanboys. Steve Jobs should know better and kick some *** at Apple's programming department.
Come on, Apple. Get back to being known for doing things right the first time.
Larry K.

Itunes store won't connect no matter what i do.

This is a long post but i wanted to give you as much information as possible. Below is the transcript between apple support. Here is the Story: just One account says network connection timed out. I didn't think until right now to try a different account which downloaded music and talked with apple just fine. It is only one account that isn't working what can i do? I have tried everything.
Rashida,
I would like to get the problem solved and i thank you for your time; I have tried what you suggested and it did not work. I have tried different ISP opened my computer completely up so all ports are forwarded to the itunes computer; i have stopped all services including windows firewall on the itunes computer; I have tried installing a fresh copy of windows and only putting itunes on it with all ports forwarded, windows firewall disabled. I believe the error is an error; i don't know why i can't communicate with your servers is there anyway to cancel all the downloads and restart them; this might be due to me not completing a download on my iphone then trying to complete it on the computer. When i use my iphone connected to my wi-fi i can download music so my ISP can't be blocking the service. This is a very strange problem and would appreciate apples support and help. I may not be an expert on computers but i am in school for a degree in software development so my knowledge is above the norm. Thank you Rashida I hope we can find a solution.
On Fri, Jul 24, 2009 at 10:11 AM, iTunes Store <[email protected]> wrote:
Dear Japesweb
My name is Rashida and I understand that you are having trouble downloading your purchased item due to a connection error. You are receiving a message stating "unable to check for downloads network has timed out." You also tried to download it using your parents device and you encountered the same error message.
As an iTunes Store agent, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store. Because your issue is with the technical operation of Apple hardware, I do not have the training or tools to assist you as well as you deserve. However, finding you a resolution to this issue is of the upmost important to me and so I have included some information that may help you.
I have confirmed that the iTunes Store is functioning and accepting connections. Therefore, the issue is likely related to your Internet connection, local network, or computer. I'm happy to provide some information that should help you connect to the iTunes Store again.
Error 3259 is a network timeout error. Sometimes this error can be caused by software on your computer that slows down the network connection. This error can also appear if you are downloading multiple items. I'd like to provide some steps that should help you successfully download your purchases.
It often helps to pause the download and then download items one at a time. These steps will walk you through doing this:
1) Open iTunes.
2) From the Store menu at the top, choose Check for Available Downloads. If you're unable to upgrade and are using iTunes 7, the option will say Check for Purchases.
3) Enter your account name and password, then click Check. Your purchases should begin downloading.
4) Under the STORE section on the left, click Downloads.
5) Click the Pause All button in the lower-right corner. This will temporarily pause all of your downloads.
6) To resume only one of the downloads, click the refresh button that appears to the right of one of the paused downloads.
Certain types of software can affect the way a computer sends and receives information from the Internet. Here are a few examples of these types of software:
- Firewalls
- Web accelerators
- Ad filters
- Virus protection software
If you have any of this kind of software installed on your computer, you will need to configure each of the applications to allow your internet connection to access iTunes freely. For instructions, please refer to the documentation that came with that software, or contact the software's manufacturer. You'll need to configure the software to allow these domains to send and receive data from the Internet freely:
itunes.apple.com
ax.itunes.apple.com
For assistance in configuring your firewall or accelerator software, you may need to contact the manufacturer or your Internet service provider (ISP). When contacting their support representatives, it may be useful to have the following information:
"Well Known" TCP and UDP Ports Used By Apple Software Products
http://support.apple.com/kb/TS1629
The following article helps Windows users pinpoint software conflicts that could cause the error:
Using MSCONFIG to troubleshoot conflicts in Windows Vista
http://support.apple.com/kb/HT2292
Once you have managed to allow access to iTunes through other software, please follow these instructions:
1) Sign out of the iTunes Store.
2) Quit the iTunes application.
3) Restart your computer.
4) Open iTunes.
5) Select Check for Available Downloads from the Store menu at the top of iTunes, (if you're unable to upgrade and are using iTunes 7, you'll choose Check for Purchases).
If you can't find this option, you can also click this link to do the same thing:
https://phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases
6) Enter your account name and password, then click Check. The missing item should begin downloading and appear in your Purchased playlist.
Please note that the iTunes Store cannot investigate every user's connection issue. Apple Discussions are another source of information about iTunes, where everyone from new users to professionals can interact and share their knowledge and experiences. You may find another user with the same operating system or ISP that may be able to help resolve this issue. You can find the iTunes discussions group at:
http://discussions.info.apple.com/itunes
If you are using a dial-up connection, you might consider downloading your purchases over a broadband connection, if you have access to one.
I do hope this information has been helpful to you. If there are any further questions or concerns about this matter please don't hesitate to reply to this email and let me know. Thank you for choosing the iTunes Support Store Peter. We do appreciate your business.
Sincerely,
Rashida
iTunes Store Customer Support
Please Note: I work Tuesday -Saturday 8.00am-5.00 pm CT
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email, any feedback you provide would be greatly appreciated.
Dear apple,
I believe it is a problem on your end. here is why. My configuration at home
is at&t dsl; the office T1 through at&t and at parents house is comcast
cable internet. my firewalls are clear and open in two locations (not the
office); the firewall is set up in DMZ mode which basically forwards all
requests to a certain computer via ip add or mac add. no mater what computer
what operating system i use that itunes is compatible with i get the error
of: unable to check for downloads network has timed out. I have tried it on
my Mac running Mac OS X; on my pc running vista 64-bit and on my mothers
computer running windows xp home edition (32-bit). I hope we can find a fix
to this so i can start downloading and using your service in the future.
Thank you
japesweb
On Tue, Jul 21, 2009 at 10:17 PM, iTunes Store <[email protected]
<div class="jive-quote">wrote:
Dear Japesweb
I'm sorry to hear that "Face the Pain" did not download successfully. It
looks like it is still posted to your account and awaiting download, so you
should be able to restart the download by following these steps:
1) Make sure you're using the latest version of iTunes. It can be
downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Note: Installing the latest version of iTunes will not affect your library
or any items in your account that you haven't downloaded.
2) From the pull-down Store menu at the top, select Check for Available
Downloads (if you're using iTunes 7, this option is called Check for
Purchases). If you can't find this option, you can also click this link to
check for purchases:
https://phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases
3) Enter your account name and password, then click Check. "Face the Pain"
should begin downloading. If you receive an error message when downloading,
try again after turning off any firewall or web-accelerator software that
you may have installed. If the download process is interrupted for any
reason, it should resume once you reopen iTunes.
This article provides more information about resuming interrupted
downloads:
http://www.info.apple.com/kbnum/n93015
If "Face the Pain" does not download successfully after you've followed
these instructions, reply to this email and I'll have the issue investigated
for you. In your reply, please include:
- The name of your Internet service provider (ISP).
- The type of Internet connection (such as dial-up, cable modem, or DSL).
- Any troubleshooting steps you may have taken.
- Any error messages you may have received.
Sincerely,
Sue
*iTunes Store Customer Support*
http://www.apple.com/support/itunes/ww/

a blank screen with 'itunes store' on it is all I get when I try to get to the itunes store.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Connected to Internect but itunes store won't connect

If anyone can help that would be great. I've run through the troubleshooting guides and nothings worked. I made sure itunes was being allowed by the firewall and made sure the port was open...what do I do? Please find below the diagnostic report.
Thank You
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. Dimension 4700c
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.0.31
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 27C59C60FB81423C
Current user is an administrator.
The current local date and time is 2009-06-07 19:48:36.
iTunes is not running in safe mode.
Video Display Information
Intel(R) 82915G/GV/910GL Express Chipset Family
Intel(R) 82915G/GV/910GL Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {55C419FD-8242-41A1-9CBB-FDE838D710CE}
Description: Linksys Wireless-B USB Network Adapter v2.8 #3 - Packet Scheduler Miniport
IP Address: 192.168.1.105
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Jun 07 19:35:35 2009
Lease Expires: Mon Jun 08 19:35:35 2009
DNS Servers: 24.25.5.148
24.25.5.148
24.25.5.147
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: localhost:7171
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-06-04 20:22:24.

Welcome to AD!
+Using Proxy: Yes+
+HTTP Proxy: localhost:7171+
Try turning off your proxy settings in IE.

My iTunes store won't connect

Every time i try to connect to the store it says that my connections have timed out....i think that it may be that i upgraded to iTunes 7 but i am not sure, i do know that before i upgraded everything was fine...i either want to know how to fix the network problem (which i have done everything the help center recamended) or how to get the original back.

Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: iTunes Store Connection Troubleshooting
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
Tunes for Windows could not establish a secure connection to the iTunes Store
iTunes for Windows: Possible iTunes Store Errors
for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps.

My iTunes store won't connect to the internet

My network connection is working totally fine, but when I try to enter the store, it says "iTunes is unable to connect" and tells me to check my connections. I have a PC and the newest version of iTunes; I tried reinstalling iTunes and disabling/enabling my network connections, but it's not working. Help!

Do this and you should be up and running in no time. Reply back here after you do it and let us know if it worked for you...
You need to reset your winsock by running your command prompt as administrator. In windows 7, click on your start menu, go to accessories, right click on the command prompt icon and choose "run as administrator". Once it opens, type in the following command...
netsh winsock reset
Hit enter and it should say something like winsock reset successful now reboot your computer. Reboot and once you're back up your itunes should be able to access the store no problem.

Itunes store won't connect to store but will connect to internet.

this happened to me before but it fixed itself when i updated my software.
now it doesn't work again, it's not the firewall, because i've tried with it both on and off.
there are also no more updates to install.
i can't sign into my itunes account, and the error i get says the network connection time timed out or something.
help....again?
Message was edited by: sinigang

do you get any error message ?
see _*Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod*_
expand all sections and scroll down until you find your error message.
follow the troubleshooting instructions.
also, there is this KB article.
JGG

ITunes Store won't connect to Apple ID

I got a iTunes gift card for Christmas, so I downloaded iTunes for my computer. For some reason, however, whenever I try to log in it tells me the Apple ID has "not yet been used for the iTunes Store" I'm not really used to this stuff, as I don't often use iTunes, but does anyone know how to fix that?

As Gail has said, anti-virus software can do this sort of thing. However, other software can as well, such as Little Snitch or "net nanny" software. Try starting up in Safe Mode and see if that makes a difference. If it does, you have some kind of third-party software installed that is blocking the connection.
If that's not it, try connecting from another network. It's possible there's something wrong with your network that is causing that connection to fail. If the connection to the store works on another network, you've got a problem with your network that will need to be addressed.

Itunes store won't connect itunes store

Please help me, thanks.
I got the error "11222"
Microsoft Windows Vista Home Basic Edition Service Pack 1 (Build 6001)
ASUSTeK Computer Inc. F80S
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.1.3
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 61C726B5E2829ED3
Current user is not an administrator.
The current local date and time is 2009-06-09 23:15:34。
iTunes is not running in safe mode.
Video Display Information：
ATI Technologies Inc., ATI Mobility Radeon HD 3470
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name： {9F8FA9B1-289D-48C5-ACEE-4DB66D880242}
Description：
IP Address： 114.43.234.34
Subnet Mask： 255.255.255.255
Default Gateway： 0.0.0.0
DHCP Enabled： no
DHCP Server：
Lease Obtained： Thu Jan 01 08:00:00 1970
Lease Expires： Thu Jan 01 08:00:00 1970
DNS Servers： 168.95.192.1
168.95.192.1
168.95.1.1
Adapter Name： {A8BA92DD-EBD4-4CBB-8EE9-14211647C5F6}
Description： Atheros AR5007EG Wireless Network Adapter
IP Address： 192.168.1.101
Subnet Mask： 255.255.255.0
Default Gateway： 192.168.1.1
DHCP Enabled： Yes
DHCP Server： 192.168.1.1
Lease Obtained： Tue Jun 09 14:38:23 2009
Lease Expires： Tue Jun 16 14:38:23 2009
DNS Servers： 192.168.1.1
192.168.1.1
Adapter Name： {2264651A-4C62-4BA8-832D-9C5309CE826F}
Description： SiS191 Ethernet Controller
IP Address： 0.0.0.0
Subnet Mask： 0.0.0.0
Default Gateway： 0.0.0.0
DHCP Enabled： Yes
DHCP Server：
Lease Obtained： Thu Jan 01 08:00:00 1970
Lease Expires： Thu Jan 01 08:00:00 1970
DNS Servers：
Adapter Name： {6C4737AD-D2D3-4F23-8AF8-C4C74AC1ACC4}
Description： Bluetooth Device (Personal Area Network)
IP Address： 0.0.0.0
Subnet Mask： 0.0.0.0
Default Gateway： 0.0.0.0
DHCP Enabled： Yes
DHCP Server：
Lease Obtained： Thu Jan 01 08:00:00 1970
Lease Expires： Thu Jan 01 08:00:00 1970
DNS Servers：
Active Connection： World
Connected: Yes
Online: Yes
Using Modem: yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store site was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful
The network connection timed out.
iTunes never success from iTunes store。

I had this same problem so Im sure you've already gone through the typical change firewall settings, flush the cache, etc. Here is the only other option that I found, and it worked. Using internet explorer I went to tools> internet options> advanced> reset. Good luck!

My iTunes store won't connect to my apple ID

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