My iTunes store won't connect to the internet

My network connection is working totally fine, but when I try to enter the store, it says "iTunes is unable to connect" and tells me to check my connections. I have a PC and the newest version of iTunes; I tried reinstalling iTunes and disabling/enabling my network connections, but it's not working. Help!

Do this and you should be up and running in no time. Reply back here after you do it and let us know if it worked for you...
You need to reset your winsock by running your command prompt as administrator. In windows 7, click on your start menu, go to accessories, right click on the command prompt icon and choose "run as administrator". Once it opens, type in the following command...
netsh winsock reset
Hit enter and it should say something like winsock reset successful now reboot your computer. Reboot and once you're back up your itunes should be able to access the store no problem.

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The #1 cluprit for no iTunes store connection after an upgrade is Norton.
Even though iTunes shows as being allowed in Norton, it really isn't for reasons we do not know. You have to go into Norton settings, take iTunes out, and put it back in the list. Also iTunes Helper. There are hundreds of posts about this in the itunes store forums.
Here are Norton directions
http://service1.symantec.com/SUPPORT/nip.nsf/0/7fb6e478e2a1abf78825708b00558625? OpenDocument&seg=hm&lg=en&ct=us

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Ok. Do other things work on your home internet?
Generally, you go into settings, wifi and you should see the name of your home network. Tap on that and you should be prompted to enter the password you set up on your network (presuming it's password protected).
If it just stopped working, you can always try to power cycle the router....as in unplug the router's power. Count to ten, plug it back in and let it reboot.

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Hi Gackerman1953,
Thanks for visiting Apple Support Communities.
Try these steps if you cannot connect to the iTunes App Store but your internet connection seems fine:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jeremy

HT6119 I buy a new iPhone s5 When I enter to iTunes Store The iTunes Store won't connect. I have a Apple ID But. I am from Algeria Plz how can iTunes Store connect

I buy a new iPhone s5 When I enter to iTunes Store The iTunes Store won't connect. I have a Apple ID But. I am from Algeria Plz how can iTunes Store connect

What have you tried to fix it ? If you haven't already done so then see if any of the following fix it :
- log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in
- close the iTunes store app via the multitasking bar and see if it works when you re-open it : double-click the home button to open the taskbar, and then swipe or drag the iTunes store app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.
- soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

ITunes store won't connect

My ITunes won't connect to the internet. My internet connection is fine otherwise. I tried fixing the firewalls, that doesn't seem to be the problem.
Here is the diagnostic that I ran:
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Dell Inc. Inspiron 1420
iTunes 10.2.1.1
QuickTime 7.6.9
FairPlay 1.11.16
Apple Application Support 1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 002DABF802D5F5D8
Current user is not an administrator.
The current local date and time is 2011-03-24 21:17:42.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.2.1.1 is currently running.
iTunesHelper 10.2.1.1 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {EF4E1D51-B405-42BC-814F-15B7D9D21B53}
Description: Dell Wireless 1395 WLAN Mini-Card
IP Address: 192.168.1.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Mar 24 19:51:39 2011
Lease Expires: Fri Mar 25 19:51:39 2011
DNS Servers: 68.87.71.230
68.87.73.246
Adapter Name: {89077184-25E2-46CA-BBE8-16006867C8AD}
Description: Broadcom NetLink (TM) Fast Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-03-23 13:47:59.
Any help would be appreciated. Thanks!

I am having the exact same problem and idk what to do for it. My internet is fine also!

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You will have to remove all Apple programs associated with iTunes:
i iTunes, QuickTime, Apple Software Update, Apple Mobile Device Support, Bonjour and Apple Application Support (iTunes 9 or later)
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Hello, might try this...
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.5, 10.6, 10.7 & 10.8…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x/10.8.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
IFor 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
208.67.222.222
208.67.220.220
(There may be better or faster DNS numbers in your area, but these should be a good test).
Click OK.

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I have the same issue. How did you solve it?

Cannot connect to iTune store... even after the internet connection is working fine... plz help...

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Anyone have a sollution?
Thanks!

I open Safari => Top sites open ==> i click on a site ==> Safari says " Safari can't open the page "http://www.youtube.com/" because Safari can't connect to the server "www.youtube.com".
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Hey ethrib!
I have a couple of articles for you that will help you troubleshoot these issues. First, here is an article that will help you troubleshoot your connection to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Next, here is an article that may help you troubleshoot this issue with your iOS devices not being able to sync:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thanks for using the Apple Support Communities. Have a good one!
-Braden

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My iTunes store won't connect to the internet

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