My itunes store won't work since upgrade to version 8.0

My itunes store will not work since I upgraded to v8 I don't know what the problem is. Can someone please help me!!

The #1 culprit for that is Norton security software.
Here are Norton directions
http://service1.symantec.com/SUPPORT/nip.nsf/0/7fb6e478e2a1abf78825708b00558625? OpenDocument&seg=hm&lg=en&ct=us
If you don't have Norton, check whatever other firewall/security software you are using.

Similar Messages

Itunes store won't display since upgrading to itunes 9 - use iolo antivirus

Since upgrading to itunes 9 we cannot view the itunes store. I get a blank white background stating "itunes store" in gray across it. I can see itunes column browser but not regular visuals. I noticed when i ran diagnostics, it is accessing the store. I just cannot view as normal viewing. Not sure what the regular view is called.
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
GATEWAY 831GM
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number
Current user is an administrator.
The current local date and time is 2009-11-26 17:21:52.
iTunes is not running in safe mode.
Video Display Information
Intel(R) 82915G/GV/910GL Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: ab03b4effd7d7ce89cc5e767eb58a934
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {31F7DC76-FB9B-48AA-9E4A-9B8D8834B8CF}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.46
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Nov 26 08:14:21 2009
Lease Expires: Fri Nov 27 08:14:21 2009
DNS Servers: 192.168.1.1
192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-11-26 17:20:39.

I'm having the same problem! At first after installing leopard it wouldn't let me access the apple site! Called support they had me make up another user and access it from there and it worked. Also closed all my start up items. Now it won't let me access Itunes store even though I can access the web for everything else! Any clues??

Itunes store won't connect since upgrade to itunes 8 (vista)

ever since i upgraded to itunes 8, it won't connect to the store. it says the network has timed out after only trying for like a second. Right when i click the itunes store button, the error pops up immediately. I have vista. When i run a diagnose, it says "Internet connect verified, but then it says "secure link to itunes store failed". how do i fix this? thanks

iTunes 8 has created a serious problem with usbaapl.sys and Windows Vista, the device driver for the iPhone and possibly for every other iPod. According to my research, about 1/3 of all Vista users who have installed iTunes 8 are experiencing the problem. It caused me to have the dreaded BSOD about five times before I did a full system restore from my backup drive to get rid of iTunes 8 and go back to iTunes 7.7.1.11. The new Genius Bar apparently allows Apple to advertise more songs for you to buy while poorly putting together custom playlists based on your song choice and your iTunes music library. Pandora.com does a better job of creating custom radio stations for you for free than iTunes 8 does using its custom algorithm and your song library. iTunes 8 has now become a giant piece of bloatware. Apple should know better by now after experiencing the debacles of the MobileMe launch and the poor connection quality of the G3 iPhone. Apple now seems to be putting the bottom line ahead of all else including satisfied customers other than Apple's lunatic fanboys. Steve Jobs should know better and kick some *** at Apple's programming department.
Come on, Apple. Get back to being known for doing things right the first time.
Larry K.

ITunes Store won't open since upgrading to 7.5

It hangs forever then I get an alert of a network timeout... even though my internet is working perfectly (I accessed the Apple site to post this topic and my email quite easily.) It does this after repeated tries and even a restart of both program and computer. iTunes is functioning otherwise. Does anyone know what is going on?

I'm having the same problem! At first after installing leopard it wouldn't let me access the apple site! Called support they had me make up another user and access it from there and it worked. Also closed all my start up items. Now it won't let me access Itunes store even though I can access the web for everything else! Any clues??

ITunes Store won't work after 7.2 installation!!!

I just installed iTunes 7.2 and now there iTunes store won't work! It says there's a connection problem and to check the connection. Normally when it says that, Internet Explorer doesn't either (but this time IE does work, I've been on apple support all day trying to fix this!!) I've tried everything it said to do and it's still not working!!! I had just installed 7.1 days before (I had the installer, I just never got around to installing it until I got a reminder for 7.2) and everything was fine. Then after I installed 7.2 I was told that the store wasn't working and we thought it was cuz IE wasn't working. Please help!!!!!
Windows XP

I just had the same problem and the advice in the discussion titled "cannot connect to iTunes store" posted by dcbrendle fixed my problem.
Good luck

ITunes Store won't work

My iTunes store won't load.
It used to load.
When my sister got her iPod a long time ago, she set up an account to buy music from the itunes store. It worked then.
I don't know what's happened since then, but we don't know the password, or account name.
But it doesn't matter, because when I try to log on with this account (which I made to post this) it gives me the same message as when I click on Genius or iTunes store...
Message:
"_*iTunes could not connect to the iTunes store.*_
Make sure your connection is active then try again. "
I've looked at the troubleshooting options, and flushed my DNS. Deleted Norton completely, same with another antivirus, and windows firewall is disabled, and allows iTunes.
Can anyone give me any help? I have an acer computer running Windows Vista Home Premium. I've got the latest (9.0.1?) itunes, that I just downloaded. But even before that, I had between 7-8 and it would NOT work.

Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: Overview of Music Store Errors
for some basic tips to start isolating the cause of the problem. What you need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps.

ITunes Store won't work! HELP!!!!!!!!!!!!!!

I just got an iPod nano 4th Generation for Christmas and I was so excited to start using it! I installed iTunes and set up an account, but when i came home and installed iTunes and signed into my account the Itunes Store wouldn't work. When i click on Itunes Store the home page will come up, but when i try to click on one of the links nothing will happen. At the top it just says "Accessing iTunes Store..." Please help I don't know what is wrong with it. It worked on the other computer i have the account on.

Kendra, does the PC that does not work have anything from Symantec installed on it? If so it is probably Norton security software that is blocking it.
Read this thread - there is a post by WileECoyote33, where they had to download a Norton removal tool to get rid of a trial version they weren't even using! Norton was blocking itunes. It has its own firewall, separate from the built-in Windows firewall.

ITunes store won't load after upgrading to iTunes 9

Ever since I upgraded my iTunes to the new iTunes 9, I can't get iTunes store to load. I've gone through the troubleshooting, and even ran a repair iTunes and then uninstalled and re-installed the iTunes. Nothing has worked. It only loads part way with just blue boxes with ? marks in them and names of songs/artists. Plain white background and none of the links that do show go anywhere. I get this message when I try to click on a link: We could not complete your iTunes Store request. An unknown error occurred (306). There was an error in the iTunes store. Please try again later.

My daughter has iTunes 8.2.0.23 on her laptop and she could sign in with her own id and my id - so obviously there is a problem with version 9
I've uninstalled iTunes 9 and Apple Mobile Device Support thru Add/Remove programs
Installed iTunes 8.2.1.6
Removed library file made in version 9
Opened iTunes 8.2.1.6 and successfully signed into iTunes Store
Still cannot get onto iTunes via a Touch or 2 iPhones!!!
Added all my music back onto iTunes and it is working PERFECTLY
WON'T be upgrading to version 9
Hope this helps
Message was edited by: Lesley C

Quicktime broadcaster won't work since upgrade to Tiger!

this is probably the worst experience i've had trying to get support from Apple. nothing remotely resembling my problem is anywhere in the knowledge base. here's the deal...
i used broadcaster every week prior to upgrade without any problems...NOW...i am unable to "enable video stream" since upgrading to Tiger. All I can broadcast is audio.
I EVEN have AppleCare support for my computer but Apple still won't help me!!!! I spent all day on this and need it to work TOMORROW MORNING! didn't expect any problems since it worked fine before.
Signed,
A disappointed customer who has used Apple Computers for 20+ years!

Okay....after a few more hours I decided to reinstall Quicktime Player and then re-enter my quicktime Pro registration key. Now it works. I'm still disappointed that Apple wouldn't help me with this though. Not the service I'm used to.
So...quicktime broadcaster users be advised of this need to reinstall quicktime after upgrading to Tiger. It wasn't just my g5 that was affected...I checked it out on my g4 powerbook and also had the same problem.

Itunes Store won't open since update

So ever since I updated to ios 7, I cannot open the Itunes Store on my phone. It acts like it is going to load and then it just crashes. I have tried hard resetting my phone and it didn't solve the problem. Has anyone else experienced this or have an idea for a fix?

I actually was able to fix this issue! I contacted apple support via the online chat and they suggested I restore my phone (after backing it up of course). So if you restore your iPhone and then restore it from last backup, that should fix the problem with the iTunes Store. I hope this works for you as it did for me!!

TS1368 Cannot Connect to iTunes Store on iPhone 4 since upgrading to IOS 6

Have read several threads on this - none of the suggestions have worked. Losing my patience w/ this update - fixing iTunes Match was a nightmare that required me to restore my phone twice. Typically I use a feature in Slacker or SiriuxXM where you can purchase a song from iTunes via a direct link in one of those apps. This no longer works, nor does using the "Search" feature in the iTunes Store app. My settings are correct - though the nonsense of having an iCloud ID and a Store ID no doubt has something to do with this. Has anyone been able to resolve this using any technique other than manually changing the date and time in settings to 5 years in the future then setting it back (because this has not worked).
Thank you.

Refere to this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368

My flash banners won't work since upgrading to FP11

I created two websites with fade in fade out photo banners in a flash file, since upgrading to the latest flash player, they don't work, any ideas why?

I also have problem with display of swf files but with gradients exported from Illustrator or Freehand.
https://bugbase.adobe.com/index.cfm?event=bug&id=3024322

My itunes store will not work since I updated to version 8

How can I get my itunes store to work this problem has been going on for a long time. I have windows XP and the store said that i have a bad network connection. But I still can get on the internet. Can anyone help me please. I have installed it once already after removing it.
Message was edited by: JD Washington 12

Welcome To  Discussions JD!
I have requested that a Host, relocate your Topic to a more appropriate Forum.
As it will be transferred, it is not necessary for you to repost elsewhere, at this time.
But for future reference, please review the first entry How To Post A New Topic, on Feedback About Discussions.
That is the Forum where you erroneously posted your issue.
Enjoy Your Stay In  Discussions!
ali b

External drives won't work since upgrading to Lion.

This is a really frustrating problem. I have two portable external hard drives that have both ceased to work ever since I upgraded to 10.7. These are both used for large video files and I need them to work as they have some important stuff on them.
One is a 1TB WD MyPassport, USB connection.
The other is a 500GB Seagate FreeAgent, FireWire 800 connection.
The drives are both giving me the same weird phenomenon:
I plug them in, and they'll boot up--sometimes right away, sometimes after several minutes--but then they make my Finder worthless. The files won't preview in Cover Flow, and expanding a folder takes forever. When I try opening a video file in QuickTime, I end up with the beach ball of death. I try restarting the computer, but I can't even do that because "Finder (Not Responding)."
So I tried manually shutting down by holding down the power button. When I restarted the computer with the drive attached, the Finder wouldn't launch. The dock would appear, but no icons on my desktop whatsoever. When I unplug the drive, once again hold down the power button to shut down, and restart without the drive attached, everything boots up just fine.
If anyone has experienced this, please help ...

Open Disk Utility, select the external disk in the sidebar and verify the disk. If there's an issue with them, repair the disks

Epson SX445W printer won't work since upgrading to mountain lion

I upgraded both my iMac and my Macbook to mountain Lion and ever since doing so the less than 6 months old Epson SX445W printer I have, which is supposed to be compatible with Mountain Lion won't print wirelessly anymore.
I've hunted high and low for new drivers, tried removing and re-installing the printer, switched off gatekeeper, all to no avail, the only way I can get it to work is to print via USB.
The Printer network settings show it is correctly linked to the wireless network.
I've tried adding the printer via IP, when I put the printers IP in, the imac detects the printer and asks me if I wish to use the Epson Stylus SX440 (which I select as it is this driver I previously used before mountain lion) and it the tries to install, tries to download new software and then fails, with the error message
'Can't install the software fo the Epson Stylus SX440 because it is not currently available form the Software Update Server.'
I am at a loss as to how to progress, I'm starting to feel the upgrade from Lion to Mountain Lion was pointless, I must admit I was perfectly happy with Lion anyway as it always worked flawlessly for me.
Any help would be appreciated.
Craig

Hi Mende1
When I do that no printer appears unfortunately, only Adobe PDF 8.0
SInce posting this I did try removing and adding again, I have managed to get it to print by using the IP again to add and entering the ip address and then instead of using the default SX440 driver off my machine I selected from the list on the dropdown and chose Series 440, this successfully added the printer, and it just printed a test page, however I'm a little worried that this won't persist as soon as the printer is switched off and a new IP address is assigned by the DHCP server, and I shouldnt need to have to keep re-adding it, any other ideas are most welcome

My itunes store won't work since upgrade to version 8.0

Similar Messages

Maybe you are looking for