My itunes will not sync my iphone or connect to the itunes store

Hi there,
A couple of months ago I started experiencing problems with my ipod touch syncing to my itunes, and the connection to the itunes store also became rather hit and miss.  I decided to give it another go when I bought an iphone 4, which I did a couple of weeks ago.  Despite updating my itunes to version 10.5 I am still experiencing the same problems.  When I connect my iphone to my PC it gets to step 2 of the syncing process and then appears to be in some sort of limbo where it does not carry on working (the progress bar stays static rather than slowly increasing).  I am also unable to connect to the itunes store (it does not recognise that there is a problem, rather it just says 'Itunes Store' in the main part of the screen, in some kind of Emperor's New Clothes scenario, as though it's trying to kid me).  In addition I cannot connect to icloud in the control panel.  I have no problems with connecting to the internernet, have defraged and done a disc cleanup and checked that the firewalls are not blocking connectivity.
Please, does anyone have any suggestions?

Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Application Support/SyncServices
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

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