My iTunes won't let me connect my iPhone to the computer, it keeps telling me to reset my phone?! What to do?!
My iTunes won't let me connect my iPhone to the computer, it keeps telling me to reset my phone?! What to do?!
Do as it says.. that's what most intelligent people would do.
Similar Messages
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My iTunes won't let me connect my iPhone because it says I need an updated iTunes, but when I try to download the new iTunes, it says that my Mac software (10.5.8) is too old. However, there are no software updates available. What can I do?
It depends on what iPhone you have.
If it's an iPhone 4S or earlier, click here.
If it's an iPhone 5, you need to buy a Mac OS X 10.6 DVD, and that requires an Intel Mac with at least 1GB RAM.
(73384) -
What do i do when my Computer Itunes won't let me connect my Iphone and/or Ipod?
What do i do when my Computer Itunes won't let me connect my Iphone and/or Ipod?
It keeps telling me to reset my Itunes which i do, i uninstall then reinstall. nothing works. please help/Device not detected by iTunes for Windows
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Deauthorizing iTunes on a computer? My laptop won't let me connect my iPhone because it says I'm authorized on too many computers, but when I try to de-authorize another computer I use it won't let me. What's up?
What do you mean it won't let you? What exactly does it say? (Sorry to sound so exasperated but this is like the 6th post in a row where people have made vague statements which do little to help us find solutions without a game of 20 questions.) I'm going to guess and say you can only deauthorize a computer to which you have physical access or VPN login. The alternative is to deauthorize all which you can only do once a year.
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I am getting a 42404 error message when opening itunes and itunes will not let me connect my iphone to it trying to get me to restore. I need help? I am not that technically inclined and really simple terms are appreciated.
Try downloading the songs from a different device. If you are doing it from your iOS device, try form your computer.
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When connecting my iphone to the computer, all goes well with the sync until the last step. Step 6. It says "waiting for changes to be applied" and won't complete the sync!! anyone know how to rectify.
I'm having the exact same problem. Using iTunes 1.1.5, iPhone 5 which is updated.
Computer is running OS X version 10.9.2 -
i connected my iphone to the computer to charge it and itunes backed it up with an old version of my ipod so I lost all my photographs. Is there any way I can get them back?
Seems that you can no longer hide them on your phone. Try doing so in iTunes: http://support.apple.com/kb/HT4919.
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After I loaded Mac OS lion, it won't let me install my Sierra Wireless telstra. It keeps telling me to install it even though i already have. help please?
Check for new 64 bit software for the modem, other wise you I'll probably have to boot your Mac in 32 bit mode first.. And then every time you want to go online.
I have the Sierra wireless 306 and have their 64 bit lion software installed. Works well.
Best. -
when i connect my iPhone to the computer it gives me this message "ITunes could not sync contacts to the iPhone "my name" because the sync server failed to sync the iPhone. what is the problem?
What type of computer?
Mac: Sync Services: Advanced troubleshooting for contact and calendar syncing
Windows: Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010
The following previous discussion may also help: Re: sync server failed to sync the iphone -
Hi my safari won't let me open it. This the report I keep getting
Hi my safari won't let me open it. This the report I keep getting
Process: Safari [427]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Date/Time: 2015-01-10 15:37:06.763 +0000
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 4DEAF309-D4DD-60F4-E00C-1E9FEB46FC3A
Time Awake Since Boot: 440 seconds
Crashed Thread: 13
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000001058e4070
External Modification Warnings:Hi my safari won't let me open it. This the report I keep getting
Process: Safari [427]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Build Info: WebBrowser-7600002005000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [427]
User ID: 501
Date/Time: 2015-01-10 15:37:06.763 +0000
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 4DEAF309-D4DD-60F4-E00C-1E9FEB46FC3A
Time Awake Since Boot: 440 seconds
Crashed Thread: 13
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000001058e4070
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x1058e4070:
-->
__TEXT 000000010fe00000-000000010fe01000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x0000000115f093b0 _platform_memmove$VARIANT$Nehalem + 112
1 com.apple.CoreGraphics 0x0000000114d369b3 CGAccessSessionGetBytes + 139
2 com.apple.CoreGraphics 0x0000000114d36888 get_pdf_data + 53
3 com.apple.CoreGraphics 0x0000000114d367de CGPDFSourceRefill + 166
4 com.apple.CoreGraphics 0x0000000114d366fa CGPDFSourceRead + 106
5 com.apple.CoreGraphics 0x0000000114d3638f CGPDFSourceForwardSearch + 208
6 com.apple.CoreGraphics 0x0000000114d35eba pdf_xref_create + 80
7 com.apple.CoreGraphics 0x0000000114d35e50 pdf_reader_create + 36
8 com.apple.CoreGraphics 0x0000000114d35cc7 pdf_document_create + 158
9 com.apple.CoreGraphics 0x0000000114d35bd9 CGPDFDocumentCreateWithProvider + 48
10 com.apple.coreui 0x0000000119efaffe CUISharedArtReaderCreateImage + 220
11 com.apple.coreui 0x0000000119eea9a1 _CUICreateImage(long, CUIDescriptor const*, double) + 43
12 com.apple.coreui 0x0000000119eeae57 CUIRenderer::CreateImage(long, CUIDescriptor const*, CGRect*, double*, unsigned short*, unsigned char*) const + 959
13 com.apple.coreui 0x0000000119eefc14 CUIRenderer::DrawImage(CGRect, long, CUIDescriptor const*) const + 542
14 com.apple.coreui 0x0000000119ed1e9f CUICoreThemeRenderer::Draw(CUIDescriptor const*, CGAffineTransform, CUIReturnInfo&) + 803
15 com.apple.coreui 0x0000000119ea5289 CUIRenderer::Draw(CGRect, CGContext*, __CFDictionary const*, __CFDictionary const**) + 2275
16 com.apple.coreui 0x0000000119ee157f CUIDraw + 205
17 com.apple.AppKit 0x0000000113a35cb7 __44-[NSAppearance _drawInRect:context:options:]_block_invoke + 64
18 com.apple.AppKit 0x0000000113a37dd3 -[NSCompositeAppearance _callCoreUIWithBlock:] + 183
19 com.apple.AppKit 0x0000000113a37dd3 -[NSCompositeAppearance _callCoreUIWithBlock:] + 183
20 com.apple.AppKit 0x0000000113a35c70 -[NSAppearance _drawInRect:context:options:] + 127
21 com.apple.AppKit 0x00000001132814c7 -[NSCoreUIImageRep draw] + 341
22 com.apple.AppKit 0x00000001132812e0 -[NSImageRep drawInRect:] + 288
23 com.apple.AppKit 0x00000001132811ad __74-[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:]_block_invoke_2 + 64
24 com.apple.AppKit 0x0000000113280d6b __74-[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:]_block_invoke + 1113
25 com.apple.AppKit 0x00000001132806d5 -[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:] + 1108
26 com.apple.AppKit 0x000000011361bde6 __71-[NSImage drawInRect:fromRect:operation:fraction:respectFlipped:hints:]_block_invoke1008 + 1139
27 com.apple.AppKit 0x000000011320dde6 -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 164
28 com.apple.AppKit 0x000000011327fec7 -[NSImage drawInRect:fromRect:operation:fraction:respectFlipped:hints:] + 2122
29 com.apple.AppKit 0x000000011328d339 -[NSImage drawAtPoint:fromRect:operation:fraction:] + 208
30 com.apple.Safari.framework 0x00000001100fd7fa __79-[NSImage(SafariExtras) _safari_imageWithBackgroundColor:compositingOperation:]_block_invoke + 190
31 com.apple.AppKit 0x000000011328d558 -[NSCustomImageRep draw] + 347
32 com.apple.AppKit 0x000000011328136d -[NSImageRep drawInRect:] + 429
33 com.apple.AppKit 0x00000001132811ad __74-[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:]_block_invoke_2 + 64
34 com.apple.AppKit 0x0000000113280d6b __74-[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:]_block_invoke + 1113
35 com.apple.AppKit 0x00000001132806d5 -[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:] + 1108
36 com.apple.AppKit 0x0000000113287b95 -[NSImageRep _newCGImageForProposedRect:context:hints:flipped:] + 794
37 com.apple.AppKit 0x0000000113280f80 -[NSImageRep CGImageForProposedRect:context:hints:] + 98
38 com.apple.AppKit 0x0000000113286d36 -[NSImageRep CGImageForProposedRect:context:hints:flipped:] + 322
39 com.apple.AppKit 0x00000001132877fa -[NSImage _newSnapshotRepForRep:rect:context:processedHints:] + 147
40 com.apple.AppKit 0x0000000113287746 -[NSImage _snapshotRepForRep:rect:context:processedHints:] + 199
41 com.apple.AppKit 0x000000011361ba7e __71-[NSImage drawInRect:fromRect:operation:fraction:respectFlipped:hints:]_block_invoke1008 + 267
42 com.apple.AppKit 0x000000011320dde6 -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 164
43 com.apple.AppKit 0x000000011327fec7 -[NSImage drawInRect:fromRect:operation:fraction:respectFlipped:hints:] + 2122
44 com.apple.AppKit 0x000000011328d339 -[NSImage drawAtPoint:fromRect:operation:fraction:] + 208
45 com.apple.Safari.framework 0x00000001100fd7fa __79-[NSImage(SafariExtras) _safari_imageWithBackgroundColor:compositingOperation:]_block_invoke + 190
46 com.apple.AppKit 0x000000011328d558 -[NSCustomImageRep draw] + 347
47 com.apple.AppKit 0x00000001132812e0 -[NSImageRep drawInRect:] + 288
48 com.apple.AppKit 0x00000001132811ad __74-[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:]_block_invoke_2 + 64
49 com.apple.AppKit 0x0000000113280d6b __74-[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:]_block_invoke + 1113
50 com.apple.AppKit 0x00000001132806d5 -[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:] + 1108
51 com.apple.AppKit 0x0000000113287b95 -[NSImageRep _newCGImageForProposedRect:context:hints:flipped:] + 794
52 com.apple.AppKit 0x0000000113280f80 -[NSImageRep CGImageForProposedRect:context:hints:] + 98
53 com.apple.AppKit 0x0000000113286d36 -[NSImageRep CGImageForProposedRect:context:hints:flipped:] + 322
54 com.apple.AppKit 0x00000001132877fa -[NSImage _newSnapshotRepForRep:rect:context:processedHints:] + 147
55 com.apple.AppKit 0x0000000113287746 -[NSImage _snapshotRepForRep:rect:context:processedHints:] + 199
56 com.apple.AppKit 0x000000011361ba7e __71-[NSImage drawInRect:fromRect:operation:fraction:respectFlipped:hints:]_block_invoke1008 + 267
57 com.apple.AppKit 0x000000011320dde6 -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 164
58 com.apple.AppKit 0x000000011327fec7 -[NSImage drawInRect:fromRect:operation:fraction:respectFlipped:hints:] + 2122
59 com.apple.AppKit 0x000000011327f21e -[NSImage _drawMappingAlignmentRectToRect:withState:backgroundStyle:operation:fraction:fl ip:hints:] + 1628
60 com.apple.AppKit 0x000000011327eaff -[NSButtonCell drawImage:withFrame:inView:] + 1209
61 com.apple.AppKit 0x000000011327e4e5 -[NSButtonCell _configureAndDrawImageWithRect:cellFrame:controlView:] + 472
62 com.apple.AppKit 0x000000011327e278 -[NSButtonCell drawInteriorWithFrame:inView:] + 2054
63 com.apple.AppKit 0x000000011327da29 -[NSButtonCell drawWithFrame:inView:] + 578
64 com.apple.AppKit 0x000000011327c3b0 -[NSControl drawRect:] + 342
65 com.apple.Safari.framework 0x000000010ff40f4d -[ButtonPlus drawRect:] + 168
66 com.apple.Safari.framework 0x00000001100f51a7 -[RolloverImageButton drawRect:] + 338
67 com.apple.AppKit 0x0000000113274a09 -[NSView(NSInternal) _recursive:displayRectIgnoringOpacity:inGraphicsContext:CGContext:topView:shoul dChangeFontReferenceColor:] + 1186
68 com.apple.AppKit 0x0000000113274458 __46-[NSView(NSLayerKitGlue) drawLayer:inContext:]_block_invoke + 218
69 com.apple.AppKit 0x00000001132741f1 -[NSView(NSLayerKitGlue) _drawViewBackingLayer:inContext:drawingHandler:] + 2407
70 com.apple.AppKit 0x0000000113273873 -[NSView(NSLayerKitGlue) drawLayer:inContext:] + 108
71 com.apple.QuartzCore 0x0000000111b30ba3 CA::Layer::display_() + 657
72 com.apple.AppKit 0x000000011327374f _NSBackingLayerDisplay + 617
73 com.apple.AppKit 0x0000000113249506 -[_NSViewBackingLayer display] + 834
74 com.apple.QuartzCore 0x0000000111b30641 CA::Layer::display_if_needed(CA::Transaction*) + 603
75 com.apple.QuartzCore 0x0000000111b2fd7d CA::Layer::layout_and_display_if_needed(CA::Transaction*) + 35
76 com.apple.QuartzCore 0x0000000111b2f50e CA::Context::commit_transaction(CA::Transaction*) + 242
77 com.apple.QuartzCore 0x0000000111b2f164 CA::Transaction::commit() + 390
78 com.apple.AppKit 0x0000000113272588 -[NSView(NSLayerKitGlue) _drawRectAsLayerTree:] + 517
79 com.apple.AppKit 0x0000000113270fc8 -[NSView _drawRect:clip:] + 397
80 com.apple.AppKit 0x000000011327052a -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1875
81 com.apple.AppKit 0x000000011326e3c6 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 913
82 com.apple.AppKit 0x000000011326db23 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 333
83 com.apple.AppKit 0x000000011326a67b -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2761
84 com.apple.AppKit 0x000000011324907a -[NSView displayIfNeeded] + 1876
85 com.apple.AppKit 0x0000000113266575 -[NSWindow displayIfNeeded] + 232
86 com.apple.Safari.framework 0x000000010ff00672 -[BrowserWindow displayIfNeeded] + 43
87 com.apple.AppKit 0x0000000113263737 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1994
88 com.apple.AppKit 0x00000001138743b3 __71-[NSWindow _doOrderWindow:relativeTo:findKey:forCounter:force:isModal:]_block_invoke2993 + 88
89 com.apple.AppKit 0x000000011323c9b5 NSPerformWithScreenUpdatesDisabled + 65
90 com.apple.AppKit 0x0000000113262e0b -[NSWindow _doOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1153
91 com.apple.AppKit 0x000000011326291b -[NSWindow orderWindow:relativeTo:] + 159
92 com.apple.AppKit 0x00000001132532c2 -[NSWindow makeKeyAndOrderFront:] + 47
93 com.apple.Safari.framework 0x000000010ff11250 -[BrowserWindowControllerMac showWindow:] + 575
94 com.apple.AppKit 0x0000000113432c0a -[NSDocument showWindows] + 93
95 com.apple.AppKit 0x0000000113431741 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 470
96 com.apple.AppKit 0x000000011343152c -[NSDocumentController newDocument:] + 36
97 com.apple.Safari.framework 0x000000010ff087c0 +[BrowserWindowControllerMac reopen] + 256
98 com.apple.Safari.framework 0x000000010fe1767f -[AppController applicationOpenUntitledFile:] + 22
99 com.apple.AppKit 0x0000000113367a5a -[NSApplication _doOpenUntitled] + 424
100 com.apple.AppKit 0x00000001132a0b91 __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke + 252
101 com.apple.AppKit 0x00000001135aa389 __97-[NSDocumentController(NSInternal) _autoreopenDocumentsIgnoringExpendable:withCompletionHandler:]_block_invoke_3 + 140
102 com.apple.AppKit 0x00000001135a9d81 -[NSDocumentController(NSInternal) _autoreopenDocumentsIgnoringExpendable:withCompletionHandler:] + 798
103 com.apple.AppKit 0x0000000113148ee6 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 331
104 com.apple.AppKit 0x0000000113148c69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
105 com.apple.AppKit 0x00000001131486b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
106 com.apple.Foundation 0x00000001128fa458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
107 com.apple.Foundation 0x00000001128fa2c9 _NSAppleEventManagerGenericHandler + 102
108 com.apple.AE 0x000000011669799c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
109 com.apple.AE 0x0000000116697719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
110 com.apple.AE 0x0000000116697623 aeProcessAppleEvent + 295
111 com.apple.HIToolbox 0x00000001198fa37e AEProcessAppleEvent + 56
112 com.apple.AppKit 0x0000000113144d76 _DPSNextEvent + 2665
113 com.apple.AppKit 0x0000000113143e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
114 com.apple.Safari.framework 0x000000010fe80ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
115 com.apple.AppKit 0x0000000113137e23 -[NSApplication run] + 594
116 com.apple.AppKit 0x00000001131232d4 NSApplicationMain + 1832
117 libdyld.dylib 0x0000000115c2b5c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x0000000115df122e kevent64 + 10
1 libdispatch.dylib 0x0000000115bd8a6a _dispatch_mgr_thread + 52
Thread 2:: Dispatch queue: com.apple.WebKit.ServicesController
0 libsystem_kernel.dylib 0x0000000115deb56a semaphore_wait_trap + 10
1 libdispatch.dylib 0x0000000115bdcc55 _dispatch_semaphore_wait_slow + 213
2 libextension.dylib 0x0000000115a61b62 +[NSExtension extensionsWithMatchingAttributes:error:] + 321
3 com.apple.ShareKit 0x0000000120d2280e +[SHKSharingService sharingServicesWithIdentifier:attributes:itemTypes:matchingDictionary:itemAttri butes:] + 1273
4 com.apple.ShareKit 0x0000000120d22fca +[SHKSharingService sharingServicesForItems:mask:] + 894
5 com.apple.AppKit 0x0000000113a3246a +[NSSharingService sharingServicesForItems:mask:] + 69
6 com.apple.WebKit 0x00000001124c6f01 ___ZN6WebKit18ServicesController23refreshExistingServicesEb_block_invoke + 191
7 libdispatch.dylib 0x0000000115bda323 _dispatch_call_block_and_release + 12
8 libdispatch.dylib 0x0000000115bd5c13 _dispatch_client_callout + 8
9 libdispatch.dylib 0x0000000115bd9365 _dispatch_queue_drain + 1100
10 libdispatch.dylib 0x0000000115bdaecc _dispatch_queue_invoke + 202
11 libdispatch.dylib 0x0000000115bd86b7 _dispatch_root_queue_drain + 463
12 libdispatch.dylib 0x0000000115be6fe4 _dispatch_worker_thread3 + 91
13 libsystem_pthread.dylib 0x0000000115f1d6cb _pthread_wqthread + 729
14 libsystem_pthread.dylib 0x0000000115f1b4a1 start_wqthread + 13
Thread 3:: Dispatch queue: com.apple.Safari.iCloudTabs.keyValueStoreAccess
0 libsystem_kernel.dylib 0x0000000115deb56a semaphore_wait_trap + 10
1 libsystem_platform.dylib 0x0000000115f0bc5b _os_semaphore_wait + 16
2 libdispatch.dylib 0x0000000115bdf557 _dispatch_barrier_sync_f_slow + 597
3 com.apple.Safari.framework 0x000000010ff51372 __29-[CloudTabKeyValueStore init]_block_invoke + 869
4 libdispatch.dylib 0x0000000115bda323 _dispatch_call_block_and_release + 12
5 libdispatch.dylib 0x0000000115bd5c13 _dispatch_client_callout + 8
6 libdispatch.dylib 0x0000000115bd9365 _dispatch_queue_drain + 1100
7 libdispatch.dylib 0x0000000115bdaecc _dispatch_queue_invoke + 202
8 libdispatch.dylib 0x0000000115bd86b7 _dispatch_root_queue_drain + 463
9 libdispatch.dylib 0x0000000115be6fe4 _dispatch_worker_thread3 + 91
10 libsystem_pthread.dylib 0x0000000115f1d6cb _pthread_wqthread + 729
11 libsystem_pthread.dylib 0x0000000115f1b4a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x0000000115df0946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000115f1b4a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x0000000115df0946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000115f1b4a1 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x0000000115df0946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000115f1b4a1 start_wqthread + 13
Thread 7:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x0000000115df0132 __psynch_cvwait + 10
1 com.apple.WebCore 0x000000011b74388b WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore 0x000000011b7409d9 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore 0x0000000110f06a9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x0000000115f1d2fc _pthread_body + 131
5 libsystem_pthread.dylib 0x0000000115f1d279 _pthread_start + 176
6 libsystem_pthread.dylib 0x0000000115f1b4b1 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x0000000115df0946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000115f1b4a1 start_wqthread + 13
Thread 9:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x0000000115deb52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000115dea69f mach_msg + 55
2 com.apple.QuartzCore 0x0000000111b43d63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x0000000111b43c96 thread_fun + 25
4 libsystem_pthread.dylib 0x0000000115f1d2fc _pthread_body + 131
5 libsystem_pthread.dylib 0x0000000115f1d279 _pthread_start + 176
6 libsystem_pthread.dylib 0x0000000115f1b4b1 thread_start + 13
Thread 10:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x0000000115deb52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000115dea69f mach_msg + 55
2 com.apple.CoreFoundation 0x0000000114850b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x000000011484ffdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x000000011484f838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00000001144f1d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x0000000112940b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x0000000115f1d2fc _pthread_body + 131
8 libsystem_pthread.dylib 0x0000000115f1d279 _pthread_start + 176
9 libsystem_pthread.dylib 0x0000000115f1b4b1 thread_start + 13
Thread 11:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x0000000115df03f6 __select + 10
1 libsystem_pthread.dylib 0x0000000115f1d2fc _pthread_body + 131
2 libsystem_pthread.dylib 0x0000000115f1d279 _pthread_start + 176
3 libsystem_pthread.dylib 0x0000000115f1b4b1 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x0000000115df0946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000115f1b4a1 start_wqthread + 13
Thread 13 Crashed:
0 ??? 0x0000000115ad2598 0 + 4658636184
Thread 13 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000054 rcx: 0x0000000115ac4000 rdx: 0x0000000000000054
rdi: 0x0000000000000000 rsi: 0x0000000115b09000 rbp: 0x0000000115ac5ff0 rsp: 0x0000000115ac5f70
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x00000001058e4070 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000115b09000
rip: 0x0000000115ad2598 rfl: 0x0000000000010202 cr2: 0x00000001058e4070
Logical CPU: 3
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10fe00000 - 0x10fe00fff com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
0x10fe0a000 - 0x110743ff7 com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
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0x11b23b000 - 0x11b2fafff com.apple.backup.frame -
hello I was updating my phone earlier today and it had the connect to iTunes sign on it and I cant get past that sign. I put it up to iTunes and its still doing the same and on my computer it is saying it cant reset my phone. what do I do?
Hi sarahlovebell21,
Thanks for visiting Apple Support Communities.
If you see the "connect to iTunes" screen on your iPhone, that means its in Recovery Mode and needs to be restored.
You can find more information and steps to restore your iPhone here:
If you can't update or restore your iPhone, iPad, or iPod touch
Best Regards,
Jeremy -
I connected my iphone to the computer after my husband had been in itunes with his iphone, when i connected my phone I lost all my info, photo's calendar, contacts etc, and my husbands info was downloaded on to my phone. how do I retrieve my info and get rid of his.
are you using icloud? if so try to log in on your phonre using your apple id not your husbands.
do this for me ok?
thanks,
techguy3347 -
When i connect my iphone to the computer, win 7 i get the mtp driver error (Code 31).
When i connect my iphone to the computer, win 7 i get the mtp driver error (Code 31).
I must mention that connecting the phone and accesing it as a camera worked before but at some point it didn't and i keep recieving this mtp driver error. I tried everything including deleting registry entries, reinstalling multiple times, use the log administrators command in cmd, i don't have a pass on my phone, nothing worked so far. Any help would be apreciated.Yes I did.. Everything is ready. Just when I plug the cable into the phone and the computer nothing will happen.. When I plug it into our "business" laptop immediately it will show that it is connected... With this laptop I am using now, nothing happens..
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Once I connect my iPhone to the compjuter to sync., the computer crashes, and continues to reboot as long as the charge cable is connect between the iPhone and the computer, once I disconnect it, then the computer and iTunes will function normally.
I had uninstalled and reinstalled the iTunes 3 different times, still I am getting the same results, I therefore had to uninstall the iTune from my computer to be able to do my work, and charge the iPhone at the same time. Please note that few weeks ago, everything was working fine.
What can I do to resolve this issue.
Thank you.
MagdiIf you have photos in the Camera Roll on your iPhone and have preferences set to open an image azure application on your pc when a camera is connected, your pc will do just that. That's how one transfers photos taken with the phone to a PC.
You can do two things to avoid this.
1. Just quit the image capture application and open iTunes. You do have iTunes 10.7 or higher installed on your pc, right?
2. You can change the preferences on your pc to do nothing when a camera is connected. And you can set the preference in iTunes to open iTunes when your iPhone is connected. -
I got locked out from my iPad mini during my initial setup. Keep ask me for passcode but I haven't setup one. Reboot and restart didn't solve the problem, tried connect to iTunes but it won't let me because it requires the passcode. Tried my Exchanged password, Apple ID password and my iPhone passcode but none work. Any idea to resolve this?
Try and force your iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost.
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