My itunes wont check for purchased music

Every time I try to check for purchased music, my password and log in id are correct and my Internet connection is there, but every time I check, it tells me that it cannot check for purchased music and an unknown error has occurred, 11502. I need help because I cannot down load music that I have already purchased.

Hi Rickey,
I think you should contact the Music Store customer service agents to get help on this one. To contact them, go to the iTunes Help menu and select Music Store Service and Support and then click "iTunes Music Store
Customer Service" on that page.
Good luck,
Sara.

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