My itunes wont recognise my Iphone5. how do i fix this?

My itunes is not reconising my iphone when i plug it into my laptop. my laptop is reconising it, but i cant get it to connect to itunes. ive tried resetting my laptop, re-downloaded itunes and none of this seems to work, does anyone know how i can fix this problem?

Hello Natasham282,
It sounds like your iTunes library is not seeing your phone when it is plugged in and you have rebooted the computer as well as reinstalled iTunes but the issue persists. I recommend the troubleshooting in the following article named:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
If that does not put the issue to rest, I would next reinstall not just iTunes but also its associated apps wtih either of these articles depending on your Windows version:
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/ht1925
Or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Thank you for using Apple Support Communities.
Regards,
Sterling

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