My itunes wont register my 2g shuffle-help!

I just bought my mom an ipod shuffle snd generation and im trying to register it, well I did that then it asked me to agree to the terms and conditions blah blah blah i clicked agree and there it sits. Everyonce in a while i will be a error message saying that it can be synced becasue the required file is not avaible. what does that mean? im pretty computer ******** obviously and im in need of help!
HELP PLEASE!

Try this: http://docs.info.apple.com/article.html?artnum=304996

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