My itunes wont work when i try to purchase any songs

i need help trying to purchase songs from Ituens n it ask for my security question and i put the right answers in and it says they r wrong any1 know how to fix that

Hi kickingwoman,
If you are having issues with your account security questions, you may find the following article helpful:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Regards,
- Brenden

Similar Messages

It shows that I have $25 on my itunes account but when I try to purchase a song it asks for my billing information.

It shows that I have $25 on my itunes account but when I try to purchase a song it asks for my billing information. I want to use the gift card not pay for it from my credit card. Help!

Get on a computer with iTunes. Click on your email in the iTunes Store, and hit account. Change billing info to None as card type, make sure billing address is correct, and hit done. It will then save, and allow you to make your purchases.

Why iTunes stops working when I try to view any video / movie trailer from my library or iTunes Store?

Since i have the 10.6 / 10.7 / 11 iTune's version when i try to see my movies, from my library, or movie trailers from iTunes Store, the program stops working... I don't have idea about this problem, what happened?
Thank you

Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

ITunes temporarily unavailable when I try to purchase a song or log out.

On both my macbook and my iPhone, I am unable to purchase and download a song. I originally tried to open the iTunes store on my phone but it was crashing. When I resolved the issue, it would allow me purchase the song, and it would appear in my downloads, then instantly disappear, without downloading. When I tried purchasing the song on my Macbook, it started saying "iTunes temporarily unavailable". I've reset my macbook and my iPhone multiple times, and even updated iTunes, and have tried logging out, but then I received the same error message "iTunes is temporarily unavailable".

See if the issue resolves itself in a few days. Or have you already waited a few days?

Why does my iTunes stop working when i try to sync music to my iPhone?

Why does my iTunes stop working when I try to sync music to my iPhone?

Morning Bandg72,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Best of luck,
Mario

Help! When I try to purchase a song from iTunes and have agreed to the terms and conditions, it then tells me that my session has timed out... but I've only been trying for a few minutes. I can't buy songs if it keeps doing this!

Help! When I try to purchase a song from iTunes and have agreed to the terms and conditions, it then tells me that my session has timed out... but I've only been trying for a few minutes. I can't buy songs if it keeps doing this! Does anyone know why it's doing this and how to fix it? Thanks!

Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal

I have money in my itunes account but when I try to buy a song it doesn't let me buy it or download. It doesn't do anything!

I have money in my itunes account but when I try to buy a song it doesn't let me buy it or download. It doesn't do anything!

You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if the article doesn't list one for your country or you're unable to call, fill out and submit this form.
Changing the rescue email address requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111899)

've redeemed my itunes card and at the top of the itunes stores it states "$20. in your account" but when i try and purchase a song it still comes up with my billing info and dosent pick up the card at all??

I've redeemed my itunes card and at the top of the itunes stores it states "$20. in your account" but when i try and purchase a song it still comes up with my billing info and dosent pick up the card at all?? plz help me

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

HT201209 iTunes will not use the redeemed gift cards on my account, I have a $30 credit and when I try to purchase a song it goes right to my credit card on file. Why does this keep happening

iTunes will not use the redeemed gift cards on my account, I have a $30 credit and when I try to purchase a song it goes right to my credit card on file. Why does this keep happening???

Any time you've changed anything in your billing, it does this once to very things.

I have a credit in the iTunes store but when i try to purchase an app, aim asked for credit card information. How can I use my iTunes account to purchase apps?

I have a credit in the iTunes store but when I try to purchase apps I am asked for credit card information
Are there two separate stores. How can I make purchases?

same here but i cant purchase a movie or anything

I have a balance on my ITunes account, but when I try to purchase music, it says my credit card will be charged. Why can't I see my balance

I have a balance on my ITunes account, but when I try to purchase music, it says my credit card will be charged. Why can't I use my current balance? and why does't it show up in the ITunes store account. It appears on my IPhone.

Well no, not from my experience. Last night, with a balance of about $42 in the iTunes store (several gift cards this summer) I purchased a 4.99 app - credit card was charged, not the balance in the iTunes store.
Barb

Itunes keeps telling me "my Session is timed out" when I try and purchase a song?

When I try and purchase a song it accessed the store and then I agree to terms and it dumps me saying "my session is timed out"???

I had the same, frustrating problem, then happened onto a process that worked for me. I wrote it up in the following post: https://discussions.apple.com/thread/3541003
Hope that works for you, too.

I'd like to buy a song from the Australian iTunes store but when I try to purchase, it says I am only authorized to but from the US iTunes Store. Any suggestions? Thanks!

I'd like to buy a song from the Australian iTunes store but when I try to purchase, it says I am only authorized to but from the US iTunes Store. Any suggestions? Thanks!

You could check to see if there are any other stores that you can buy the song from. How about the artist's website? I've bought a couple of MP3s and even CDs from Australian artist's websites.

TS1646 When I try to purchase a song, it will not let me use the gift card that I redeemed. It directs me to my billing info and says that my session has timed out. How can I fix this?

When I try to purchase a song, it will not let me use the gift card that I redeemed. It directs me to my billing info and says that my session has timed out. How can I fix this?

For some reason this worked for me. I went into my account and changed my first name, maybe it causes itunes to reset. What ever it does my itunes works now.

When i try 2 purchase a song a message appears "could not purchase.......

When i try 2 purchase a song a message appears "could not purchase "****". An unkown error occured(5002)" any help or solutions would be much appriciated! thnaks

i was getting the same message when trying to add something to my shopping cart, but i restarted iTunes and it works... so you could try that.

My itunes wont work when i try to purchase any songs

Similar Messages

Maybe you are looking for