My Jetpack VZ Jetpack 4G MHS 291L has been in "PDL Downloading" mode for three hours or more - when will this end?

I am a med student, and I use the jetpack both to study and in the course of doing rounds on patients.  I cannot connect to it while this is going on, and any information or help would be greatly appreciated.

    JPC500,
I know how important your jetpack service can be.  Let's get your device back up and running.  Have you tried to restart or pull the battery of the jetpack?  You may also consider performing a hard reset;
http://www.verizonwireless.com/support/devices/knowledge_base.html/73945/
Let us know if this fixes it!
TrevorC_VZW
Follow us on Twitter @VZWSupport

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