My just bought MacBook pro very slow when browsing web in Safari. Help!

I just bought a MacBook pro and it goles really show when running Safari. Also, it would not syncronize iCal with iPad and iPhone. Help! Pelase!

Can you elaborate a bit?  Is your mac fast when doing other things?
When you say it is slow in Safari, is that true on all sites? Or one site in particular?
Tell us about your internet connection...
What were you using before you bought this new mac?  Was it fast on the same connection?
Its kinda hard to fingure out what you are saying, and its very unlikely for any computer to be slow when running one program, btu fast when running others.....
G

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      442 MB Inactive RAM
      534 MB Wired RAM
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      [running] com.trusteer.rooks.rooksd.plist Support
    User Launch Agents: ℹ️
      [running] Business Everywhere Support
      [loaded] com.adobe.ARM.[...].plist Support
    User Login Items: ℹ️
      iTunesHelper UNKNOWN (missing value)
      Mac_SwapperDemon ApplicationHidden (/Library/Application Support/Birdstep/Mac_SwapperDemon.app)
      3Connect Updater Application (/Applications/3Connect/3Connect.app/Contents/Resources/3Connect Updater.app)
      Firefox UNKNOWN (missing value)
    Internet Plug-ins: ℹ️
      DirectorShockwave: Version: 11.0.3r470 Support
      Flip4Mac WMV Plugin: Version: 2.2.1.11  Support
      AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.6.6
      iPhotoPhotocast: Version: 7.0
      NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 Support
      AdobePDFViewer: Version: 11.0.04 - SDK 10.6 Support
      Scorch: Version: 6.1.0 Support
      JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
    Audio Plug-ins: ℹ️
      iSightAudio: Version: 7.6.6
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Flip4Mac WMV  Support
      Rapport  Support
    Time Machine: ℹ️
      Time Machine information requires OS X 10.7 "Lion" or later.
    Top Processes by CPU: ℹ️
          6% rapportd
          4% WindowServer
          3% WebProcess
          2% PluginProcess
          0% SystemUIServer
    Top Processes by Memory: ℹ️
      365 MB WebProcess
      245 MB rapportd
      112 MB Safari
      69 MB WindowServer
      41 MB PluginProcess
    Virtual Memory Information: ℹ️
      13 MB Free RAM
      888 MB Active RAM
      442 MB Inactive RAM
      534 MB Wired RAM
      97.51 GB Page-ins
      41.90 GB Page-outs

    Your MBP needs more RAM based on the quantity of 'Page outs' vs 'Page ins'.  4 GB should be the minimum upgrade, 8 GB would be better.  The RAM specifications for a 2009 MBP are;  204-pin PC3-8500 (1066 MHz) DDR3 SO-DIMM.  The best sources of Mac compatible RAM are OWC and Crucial.
    Delete any software for mobile communications devices that are no longer using.
    Ciao.

  • After upgrading to Mavericks, macbook pro very slow

    Hiya
    I upgraded to Mavericks and ever since then my macbook pro is very slow.
    When I try to open a new finder window, I get the rainbow ball. Chrome is extremely slow. Word is also slow to open, slow to wake, and slow to shut down. Pretty much everything is slow!
    I did repair permissions using disk utility, but that didn't solve the problem.
    I ran EtreCheck and here's what I got:
    EtreCheck version: 1.9.11 (43) - report generated May 29, 2014 at 12:40:03 AM EDT
    Hardware Information:
              MacBook Pro (13-inch, Early 2011)
              MacBook Pro - model: MacBookPro8,1
              1 2.3 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 3000 - VRAM: 384 MB
    System Software:
              OS X 10.9.3 (13D65) - Uptime: 0 days 0:15:50
    Disk Information:
              ST9500325ASG disk0 : (500.11 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Ripley's Monster (disk0s2) / [Startup]: 499.25 GB (73.12 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-8A8 
    USB Information:
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Computer, Inc. IR Receiver
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Gatekeeper:
              Anywhere
    Kernel Extensions:
              [not loaded] com.novationmusic.driver.usb.audio (2.3) Support
              [not loaded] com.numark.V7.usb_TIGER (2.0.3) Support
              [not loaded] com.numark.ns6.usb (2.1.0) Support
              [not loaded] com.numark.ns6.usb_TIGER (2.1.0) Support
              [not loaded] com.numark.ns7.usb (2.0.2) Support
              [not loaded] com.numark.ns7.usb_TIGER (2.0.2) Support
              [not loaded] com.numark.v7.usb (2.0.3) Support
              [not loaded] com.ploytec.xonedx.usb (2.0.2) Support
              [not loaded] com.ploytec.xonedx.usb_TIGER (2.0.2) Support
              [not loaded] com.rane.driver.sixtyeight.10.6 (1.1.2f4) Support
              [not loaded] com.rane.driver.sixtyone.10.6 (1.0.0f1 - SDK 10.6) Support
              [not loaded] com.rane.driver.sixtytwo.10.6 (1.0.0f1 - SDK 10.6) Support
              [not loaded] com.rane.driver.sl2.10.6 (1.0.1f3) Support
              [not loaded] com.rane.driver.sl3.10.6 (1.3.2f6) Support
              [not loaded] com.rane.driver.sl4.10.6 (1.0.1f2) Support
              [kext loaded] com.serato.usb.kext (2.3.0) Support
    Startup Items:
              HP IO: Path: /Library/StartupItems/HP IO
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist Support
              [loaded] com.google.keystone.daemon.plist Support
              [loaded] com.microsoft.office.licensing.helper.plist Support
              [running] com.rane.sixtyeight.daemon.plist Support
              [running] com.rane.sixtyone.daemon.plist Support
              [running] com.rane.sixtytwo.daemon.plist Support
              [running] com.rane.sl2.daemon.plist Support
              [running] com.rane.sl3.daemon.plist Support
              [running] com.rane.sl4.daemon.plist Support
    Launch Agents:
              [running] com.amazon.sendtokindle.launcher.plist Support
              [loaded] com.google.keystone.agent.plist Support
              [loaded] com.lexmark.bmspecificlaunchd.plist Support
              [loaded] com.lexmark.lxknetlaunchd.plist Support
              [running] com.pharos.notify.plist Support
              [running] com.pharos.popup.plist Support
    User Launch Agents:
              [loaded] com.adobe.ARM.[...].plist Support
    User Login Items:
              iTunesHelper
              GrowlHelperApp
              Stickies
              BlueHarvest
              EvernoteHelper
              Flux
              Flux
              Dropbox
              SpeechSynthesisServer
              EvernoteHelper
              Rowmote Helper
              6500 Series Button Monitor
    Internet Plug-ins:
              o1dbrowserplugin: Version: 5.4.1.18709 Support
              nplastpass: Version: 2.0.7 Support
              Unity Web Player: Version: UnityPlayer version 4.2.2f1 - SDK 10.6 Support
              Default Browser: Version: 537 - SDK 10.9
              Flip4Mac WMV Plugin: Version: 2.4.4.2 Support
              OfficeLiveBrowserPlugin: Version: 12.2.0 Support
              ebrary Reader: Version: 2.22 - 1/26/10 Support
              Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
              FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
              Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
              QuickTime Plugin: Version: 7.7.3
              googletalkbrowserplugin: Version: 5.4.1.18709 Support
              iPhotoPhotocast: Version: 7.0 - SDK 10.7
              AdobePDFViewer: Version: 9.5.5 Support
              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 2.0 - SDK 10.9
              AppleAVBAudio: Version: 203.2 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User iTunes Plug-ins:
              AudioScrobbler: Version: 3.0.4 Support
    User Internet Plug-ins:
              RealPlayer Plugin: Version: (null) Support
    3rd Party Preference Panes:
              BlueHarvest  Support
              Flash Player  Support
              Flip4Mac WMV  Support
              Growl  Support
              SIXTY-EIGHT Audio Control Panel  Support
              Sixty-One Audio Control Panel  Support
              Sixty-Two Audio Control Panel  Support
              SL 2 Audio Control Panel  Support
              SL 3 Audio Control Panel  Support
              SL 4 Audio Control Panel  Support
    Time Machine:
              Skip System Files: NO
              Auto backup: YES
              Volumes being backed up:
                        Ripley's Monster: Disk size: 464.96 GB Disk used: 396.86 GB
              Destinations:
                        Time Machine Backups [Local] (Last used)
                        Total size: 931.19 GB
                        Total number of backups: 10
                        Oldest backup: 2013-03-01 09:16:00 +0000
                        Last backup: 2014-05-29 03:59:43 +0000
                        Size of backup disk: Too small
                                  Backup size 931.19 GB < (Disk used 396.86 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                   9%          WindowServer
                   6%          Google Chrome
                   3%          hidd
                   1%          System Information
                   1%          Dock
    Top Processes by Memory:
              160 MB          Finder
              139 MB          mds_stores
              127 MB          com.apple.IconServicesAgent
              119 MB          Google Chrome
              82 MB          Dropbox
    Virtual Memory Information:
              538 MB          Free RAM
              1.50 GB          Active RAM
              1000 MB          Inactive RAM
              1016 MB          Wired RAM
              483 MB          Page-ins
              0 B          Page-outs

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
    SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar at the top of the screen.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Why is my Macbook Pro very slow to boot and also everything else?

    Hi,
    When I start my computer, it remains at the silver screen with Apple logo forever. The startup boot is supremely slow.
    Even while i am opening applications, the icons keep on jumping at the dock for a long time before the application starts.
    The problem started about two months ago however it has worsened a lot recently. This is my etrecheck profile. Hope it helps. Any help will be appreciated.
    My MacbookPro is very slow. Here's the Etrecheck report.
    Let me know what i should do.
    EtreCheck version: 1.9.15 (52)
    Report generated September 5, 2014 5:53:36 PM EDT
    Hardware Information: ?
        MacBook Pro (13-inch, Early 2011) (Verified)
        MacBook Pro - model: MacBookPro8,1
        1 2.3 GHz Intel Core i5 CPU: 2 cores
        4 GB RAM
    Video Information: ?
        Intel HD Graphics 3000 - VRAM: 384 MB
            Color LCD 1280 x 800
    System Software: ?
        Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:15:32
    Disk Information: ?
        Hitachi HTS545032B9A302 disk0 : (320.07 GB)
        S.M.A.R.T. Status: Verified
            disk0s1 (disk0s1) <not mounted>: 209.7 MB
            Macintosh HD (disk0s2) / [Startup]: 319.21 GB (200.46 GB free)
            Recovery HD (disk0s3) <not mounted>: 650 MB
        MATSHITADVD-R   UJ-898 
    USB Information: ?
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ?
        Apple, Inc. MacBook Pro
    Kernel Extensions: ?
        [not loaded]    com.devguru.driver.SamsungACMControl (1.4.17 - SDK 10.6) Support
        [not loaded]    com.devguru.driver.SamsungACMData (1.4.17 - SDK 10.6) Support
        [not loaded]    com.devguru.driver.SamsungComposite (1.4.17 - SDK 10.6) Support
        [not loaded]    com.devguru.driver.SamsungMTP (1.4.17 - SDK 10.5) Support
        [not loaded]    com.devguru.driver.SamsungSerial (1.4.17 - SDK 10.6) Support
    Startup Items: ?
        ciscod: Path: /System/Library/StartupItems/ciscod
    Launch Daemons: ?
        [loaded]    com.adobe.fpsaud.plist Support
        [loaded]    com.adobe.SwitchBoard.plist Support
        [running]    com.cisco.anyconnect.vpnagentd.plist Support
        [loaded]    com.google.keystone.daemon.plist Support
        [loaded]    com.microsoft.office.licensing.helper.plist Support
        [loaded]    com.oracle.java.Helper-Tool.plist Support
    Launch Agents: ?
        [not loaded]    com.adobe.AAM.Updater-1.0.plist Support
        [loaded]    com.cisco.anyconnect.gui.plist Support
        [loaded]    com.google.keystone.agent.plist Support
        [loaded]    com.oracle.java.Java-Updater.plist Support
    User Launch Agents: ?
        [loaded]    com.adobe.AAM.Updater-1.0.plist Support
        [loaded]    com.adobe.ARM.[...].plist Support
        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
        [loaded]    com.divx.agent.postinstall.plist Support
        [loaded]    com.facebook.videochat.[redacted].plist Support
    User Login Items: ?
        iTunesHelper
        Octoshape
        Dropbox
        AdobeResourceSynchronizer
        fuspredownloader
        KiesAgent
    Internet Plug-ins: ?
        o1dbrowserplugin: Version: 5.4.2.18903 Support
        OVSHelper: Version: 1.1 Support
        Flip4Mac WMV Plugin: Version: 2.4.4.2 Support
        AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
        FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
        DivXBrowserPlugin: Version: 2.2 Support
        Silverlight: Version: 5.1.20125.0 - SDK 10.6 Support
        Flash Player: Version: 14.0.0.145 - SDK 10.6 Outdated! Update
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
        googletalkbrowserplugin: Version: 5.4.2.18903 Support
        QuickTime Plugin: Version: 7.7.1
        AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
        SharePointBrowserPlugin: Version: 14.4.2 - SDK 10.6 Support
        JavaAppletPlugin: Version: Java 7 Update 25 Check version
    Safari Extensions: ?
        DivXHTML5
    Audio Plug-ins: ?
        iSightAudio: Version: 7.7.1 - SDK 10.7
    iTunes Plug-ins: ?
        Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
    User Internet Plug-ins ?
        OctoshapeWeb: Version: 1.0 - SDK 10.8 Support
        Google Earth Web Plug-in: Version: 7.1 Support
    3rd Party Preference Panes: ?
        DivX  Support
        Flash Player  Support
        Flip4Mac WMV  Support
        Java  Support
    Time Machine: ?
        Time Machine not configured!
    Top Processes by CPU: ?
             6%    firefox
             3%    airportd
             3%    socketfilterfw
             3%    WindowServer
             0%    fontd
    Top Processes by Memory: ?
        496 MB    firefox
        111 MB    Dropbox
        94 MB    mds
        82 MB    Finder
        53 MB    WindowServer
    Virtual Memory Information: ?
        1.36 GB    Free RAM
        1.19 GB    Active RAM
        508 MB    Inactive RAM
        975 MB    Wired RAM
        268 MB    Page-ins
        0 B    Page-outs

    Please uninstall "Cisco AnyConnect" and see whether there's an improvement. If there is, check to see whether there's an update, or preferably, use the built-in Cisco client instead.
    Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
    I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.
    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.
    Back up all data before making any changes.
    You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.
    If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

  • JUST Bought  MacBook Pro 17-inch 2.16 Intel Core Duo and NEW to MAC's.

    Like the title says I just bought a MacBook Pro and I have NEVER used Mac's in my entire life. I have always been using Windows ever since I was born. But I am heading to college and wanted a change. I was wondering if there is any quick tips or things to know about my MacBook Pro before I get it in the mail? Especially because I've been a Windows person my whole life. Also, I feel like I should have bought the Mac right before I leave for college but that's the end of August and I needed to buy this before I headed to college to test it out. I just don't want to get it and then a newer MacBook comes out. I know that no one knows for sure but do you think that will happen?

    Welcome. It will be easier to answer if you say something about what you're interested in and how you might want to use the computer. There are things I do with every new Mac, but they probably wouldn't interest most people. (E.g. I go into the preferences/keyboard/modifiers and turn caps lock into control. I'm an old-time Unix guy who spends a lot of time at the command line.)
    Some specific advice on taking a machine to college. This advice all applies to Macs and PCs
    * make sure you have a scheme for backing up your data. I recommend using a Firewire disk. There are lots of ways to do the backup. You'll see plenty of discussions in these groups. If you don't want to buy a Firewire disk you can use other media, but generally those aren't big enough or fast enough to let you do a full backup of your machine. You'll need to locate the folders where you save files and backup just those. WIth the Mac you can do bootable backups. If you lose your disk you can actually boot off the Firewire disk and run that way until you get your disk fixed. Note that this works with Firewire but not USB. Despite the advertising, you really want to use Firewire for external disks, not USB 2.
    * if you haven't done so already, get Applecare. Portables are much more likely to need repair. If you don't have Applecare the repairs can be quite expensive. Apple has pretty good service.
    * make sure you bring all your distribution CDs and DVDs with you. If things go very wrong you may have to reinstall, and you'll need the media with you. (Actually this advice applies more to PCs, where you have to reinstall to recover from a variety of problems. That's less common on Macs, and if you do have to there's a neat procedure -- archive and install -- to preserve your data during a reinstall.)
    * make sure you have enough memory. With your machine I recommend at least 1 GB. the default of 512 MB tends to lead to a sluggish machine.
    * make sure you understand the security features of OS X. Turn on the firewall. Be careful about opening attachments and browsing to questionable sites. University networks tend to see a lot more security problems than a typical home environment, though home broadband connections are pretty dangerous these days as well.
    * check out your school's acceptable use policy and network access policies.
    * depending upon your discipline I might recommend installing either Boot Camp or Parallels and then installing either Windows or Linux as a secondary OS. Anyone who is serious about learning computer technology should run Linux (thought not necessarily as the primary OS).
    There will always be newer models. A 2.16 GHz Core Duo should be fine for several years. Not necessarily all 4 years though. That's pushing it, particularly with a portable.

  • Macbook pro very slow

    suddenly my macbook pro has started working very slow...it seems its hanging...please help

    Disconnect all peripherals from your computer.
    Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.
    Select your language.
    Once on the desktop, select Utility in the menu bar.
    Select Disk Utility.
    Select the disk or volume in the list of disks and volumes, and then click First Aid.
    Click Repair Disk.
    Restart your computer when done.
    Repair permissions after you reach the desktop-http://docs.info.apple.com/article.html?artnum=25751 and restart your computer.

  • Audio problem and macbook pro very slow

    Hello,
    I have a macbook pro for less than a year.
    The latter has begin to be very slow. In addition, I have no sound which are emitted from my Mac, setting apart the opening gong. By the jack, there is no red light that are emitted. I tried to go in the program "audio setup midi" but it does not even want to open. So I tried to open the configuration panel go to select a new audio output device, but to my surprise, after an interminable waiting times, I got a list of blank audio device .. .
    I noticed that it started when I put my Mac to version 10.7.4 ... So this is very recent ...
    When downloading the update, I was editing a script with automator and my Mac was rammed by an HDMI cable has a television, if it ever can help.
    I was wondering how to solve my problem.
    thank you
    Bonjour,
    j'ai un macbook pro depuis moins d'un an.
    Ce dernier a commencer a être très lent. De plus, je n'ai plus aucun son qui es émis de mon Mac, mise a part le gong d'ouverture. Par la prise jack, il n'y a pas de lumière rouge qui es émis. J'ai essayé d'aller dans le programme "configuration audio midi" mais celui-ci ne veux même pas ouvrir.  J'ai donc essayé d'ouvrir le paneau de configuration pour aller sélectionner un nouveau périphérique de sortie audio, mais a ma grande surprise, après un délais d'attente interminable, j'ai eu droit a une liste de périphérique audio vide...
    J'ai remarqué que cela a commencé lors que j'ai mis mon Mac à la version 10.7.4... Donc, c'est tout récent...
    Lors du téléchargement de la mise à jours, j'éditais un scripte avec automator et mon Mac était banché par un cable HDMI a une télévision, si jamais ça peux aider.
    Je me demandais comment résoudre mes problème.
    Merci

    The startup drive is failing, or there is some other internal hardware fault.
    Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
    Keeping your confidential data secure during hardware repair
    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
    *An SSD doesn't need to be zeroed.

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