My keyboard Letters/numbers is locked

hi
I accidentally press some keys in the keyboard that does not let me to access my keyboard.
I tried to reset the shortcut for the  keyboard to default but still does not work
I even reinstall the OS as fresh copy but it does not work either
when I connect to usb keyboard it is work but the internal keyboard does work with the virtual  machine only ..
all keys works but letters and numbers on my internal keyboard..
is there suggestion ?

when I change the shortcut for the keyboard access sometimes it works for me .. but after period of time it locked the keyboard again...
any idea ??

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