My keypad is not working at all!

Hi, I recently purchased this 8320 bb and it was working perfectly. Suddenly, the keypad is completely dead! only the track ball is working and not the center click. I pulled off the battery and re-attached it. still the same problem exist. I took it back to the authorized reseller and they informed me that it cannot be fixed or replaced simply because we are in kuwait and not in the states!! can you beleieve this?! now i really need to fix it by myself. anyone? please.

Certainly. You can demand from the reseller a refund or a replacement. This IS their responsibility.
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