My keypad works when i dial a call then when I'm asked to dial extention the keypad doesn't work

My keypad works when I dial a call but when asked to dial extention the keypad does not work

    tfoxx,
We want to make sure that everythig is working on the device without any kind of issues. When did you notice that the dial pad went away once a phone call is made or received? Do you have a screen protector on the phone that covers the sensors on the device? Please keep us posted.
KevinR_VZW
Please follow us on Twitter @VZWSupport

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