My kid bought a bunch of in-app stuff accidentally and i was wondering how i get my money back?? please reply i have order numbers and dates.

Question

I noticed about $350 worth of charges on my card today and had no idea what they were. After doing some digging I found it was an accidental in-app purchase my kid made while playing a game. I was just wondering how to go about giving the product, or whatever it was, back and getting a refund. I hope this will be honored because it's obvious I wouldn't spend that much on a game in just a few days, thanks.

Answer 1

First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPhone. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned). And just FYI, some people do indeed knowingly spend that much in a game or other app in a few days, so Apple will make no presumptions just on that basis.
Good luck.