My lap hp envy 17-j130us problem with playing videos and audio

when i am playing videos it freezes up to 2 seconds and playing continously as well as playing audio in music player also.i have downloaded videos in youtube mkv file with high resoluton 1080p video it was freezing at starting and after playing too fastly and them i have loaded the videos from pen drive that videos ae alos having the same trouble in above process how can i fix the problem i just have buy this pc 20 days ago my model is HP ENVY 17-J130US TOUCH SMART

Hi,
Which software are you using to play videos (offline). Please try the following software, it will play nearly all video formats:
http://www.videolan.org/vlc/download-windows.html
Regards.
BH
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