My Laptop Audio is NOT Working

Model Name and Number: HP Notebook dv6t-A1U59AV
I was listening to music, paused for a second, and continued it a bit later and it played but no audio came out of my headphones. I proceeded to use my speakers instead and recieved the same result. Next, I tested out different audio outputs such as iTunes and Youtube, all yielding the same result, no sound.
I have intergrated beats audio.
I am not muted.
I downloaded IDT (By reccomendation of a different post) and no solution came.
I checked device manager and it said all was normal, I troubleshooted my sound card and no problems were discovered.
I think the problem could be that the sound card itself broke and the computer does not recognize it (I dropped my computer about 2 inches on a hard table while the music was paused)
Please Help!
Thanks!
This question was solved.
View Solution.

Hi csp456. If you are getting NO sound output, this troubleshooting document will either help you resolve the issue, or confirm that the hardware has failed:  No Sound from the Speakers (Windows 7). If you make it to the end, you can contact support for repair options:
HP Technical Support, North America 1-800-474-6836. For all other regions click here.
I hope this helps.
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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