My laptop biometric device not working.

HI,
I am facing one problem with my hp pavilion dv6 6160se biometric device not working and i also lost my recovery deta. kindly provide me the solution.
and my system also very slow how can i make it fast.
m. asif

Hi there @Sweeto684
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that your fingerprint reader is not working and that your system is running very slow, but please clarify what you mean by saying you lost the recovery data. Are you referring to the factory recovery image stored on your system, or are you meaning something else?
I am happy to help you with all of this, but need to know more before I can make some useful recommendations. I want to avoid having you do something that could cause a problem with something else, until I know what problem really is.
Malygris1
I work on behalf of HP
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