My laptop doesn't show anything but the mouse after the logon page at windows 8.1

my laptop doesn't show anything but the mouse after the logon page at windows 8.1..Acer E5 473G 57QQ

Hi there! When I read your post, I realized that a clean boot or a safe mode might help. I suggest you read the articles on them if you are not familiar. However, a legacy boot menu to enter a safe mode is unfortunately difficult in windows 8.1 as revealed in method 5 of the following article http://www.7tutorials.com/5-ways-boot-safe-mode-windows-8-windows-81 I am sorry that I was unable to provide a solution directly but hope that this reply will give a direction..............

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    ([email protected])

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