My laptop had to be reimaged and all software and programs were taken off.  I installed itunes again but can't access my library.  I get an error message "the folder itunes cannot be found or created and is required.  The default location for this folder

I can't access my itunes music on my laptop after having it re-imaged.  I installed itunes again but can't access the music folder.  I get the following message when I click to open itunes:  "The folder itunes cannot be found or created, and is required.  The default location for this folder is the Music folder.
I have an iPad2, and iPad mini, and an iPhone5 with a different number of songs on each.  I want to sync everything -- should have close to 800 songs.  Tried to get support from Apple but would be charged for help. 

I have a Windows 7 operating system my computer runs from.

Similar Messages

  • HT1933 My new computer has been authorized, but I can't play any of my purchased songs in itunes.  What do I do to play, I get an error message that original files cannot be found.

    My new HP ENVY 23 TOUCHSMART PC has been authorized for itunes, but I can't play any of my purchased itunes songs.  When I try to play a purchased song in my itunes library, I get an error message prompt stating that the song could not be used because the original file could not be found.  When I check for available downloads it states that all downloads have been made.  Ironically, all my movie purchases play fine, but the songs do not play.  What do I have to do to play my purchased songs? 

    The 'unable to locate' message means that you don't have those music files on that computer, or that they are not where iTunes is expecting them to be. How did you get the entries for those tracks in your new computer's iTunes ?
    If you still have your old computer then you can try copying them over again : http://support.apple.com/kb/HT4527
    You may also be able to re-download them from the store (checking for available downloads only checks for items that have not yet been downloaded, not for past purchases) via the Purchased link under Quick Links on the right-hand side of the iTunes store home page (re-downloading music isn't possible in all countries). You may need to delete them form your library first (where you are getting the 'unable to locate' message), otherwise iTunes will assume that you still have them somewhere and won't let you re-download them.
    Re-downloading : http://support.apple.com/kb/HT2519

  • I was cleaning my macbook pro and i deleted all my files including itunes. Then when i turn on my itunes it says the folder"itunes" cannot be found or created, and is required. the default location for this folder is inside the "music" folder. help please

    My itunes keep saying The folder “iTunes” cannot be found or created, and is required. The default location for this folder is inside the “Music” folder.iTunes needs a library to continue. You may choose an existing iTunes library or create a new one. please help i presschooseexisting cuase i have one but then it says this The  file cannot be found or created. The default location for this file is in the “iTunes” folder in the “Music” folder. please help

    I was cleaning my macbook pro and i deleted all my files including itunes
    Restore your computer from your backup. 

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    since update to 9.3, when I click thumbnails of photos i get an error message that original photo cannot be found.  Didn't have this problem prior to upgrade to 9.3 and 9.3.1.  Any thoughts?

    This is the iPhoto for iOS forum.  You should ask in the Mac iPhoto forum.  iPhoto for is OS only on version 1.

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    I just subscribed to IHome but when it tries to gather information about my music library, I get an error message that my Itunes is not responding and then it shuts down. Has anyone else had this problem?

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  • The folder "iTunes" cannot be found or created, and is required.

    Hello,
    I cannot start iTunes. When I do, I get the following error message:
    The folder "iTunes" cannot be found or created, and is required. the default location for this folder is inside the "My Music" folder.
    I have reviewed and gone through the recommendations for this problem, including downloading the WindowsPowerToys Tweak UI. The problem is that the Tweak UI does not know that there is a My Music special folder, so Tweak UI was of no use.
    Can someone tell me what I need to do to make my Dell (Dell doesn't know either) understand that I have "My Music" folder on my computer....so it can be seen in my Tweak UI application.
    Thank you.
    Tim

    I have followed these instructions:
    If the My Music folder is in the wrong location or incorrectly assigned in the Windows registry, you may see one of the following error messages:
    * "The folder iTunes is on a locked disk or you do not have write permissions for this folder."
    * "The folder iTunes cannot be found or created and is required. The default location for this folder is inside the Music folder."
    If you see one of the above errors, follow these steps to troubleshoot this:
    1. Verify the location of your Windows XP My Music folder. The default location for this folder is
    C:\Documents and Settings\username\My Documents\My Music
    If you do not have this folder at the default location and have not moved it to another location, consider creating one inside your My Documents folder.
    2. Download and install Tweak UI from the Microsoft PowerToys website at http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx Note: This utility is for Windows XP only. Please review the system requirements before installing.
    3. Once you have installed Tweak UI, open it from the Start menu.
    4. In the column on the left, click on the plus symbol next to My Computer and select Special Folders.
    5. In the right pane on the Folderlist, click My Music.
    * This is where I run into the problem. My Music does not show up in the *
    * right pane pull down set of options. *
    6. Click the Change Location button. You may see a warning message appear with precautions for changing this setting; after reviewing the message, click Yes.
    7. In the resulting window, browse for the My Music folder as described in step 1, and click OK.
    8. Reinstall or open iTunes.

  • Error message The folder Itunes cannot be found or created and is required"

    Help please. I get the message "The folder Itunes cannot be found or created and is required. The default location for this folder is inside the My Music folder". As a result, I cannot get Itunes to load. Have uninstalled and reloaded, repaired etc, all not working as still end up getting same message. Have also made an ITunes folder in My music, all to no avail. No viruses and virus library totally up to date. Getting to stage where I want to throw Ipod in bin and get an Iriver as its driving me insane!!

    Here is a copy of the ilounge entries. I got one of my more IT literate guys to do this - but it looked easy when he did it!! important thing is it all came back - was a problem as I had moved an external hard drive so one of the locations detailed below showed the old address.
    Good luck!!
    Click on Start
    Clin on Run
    Type in "regedit" Enter
    Do this step twice as there are two locations.
    CTRL F
    Type in "My Music"
    Double Click and enter the path for where the folder is located.
    The exact locations of the 2 entries that I changed are
    hkeycurrentuser - software - microsoft - windows - current version - explorer - shell folders
    and
    as above - windows - current version - explorer - USER shell folders
    Try changing the two items from there - if these have already been changed then I'm not sure what to suggest.

  • Itunes error message "iTunes" cannot be found or created and is required.?

    I try to load iTunes and receive the message as follows:
    "iTunes" cannot be found or created and is required. The default location for this folder is inside "My Music" folder.
    I believe this has occurred because I moved my "My Music" folder to an external drive. But when I moved it back to the internal Hard drive c: this is the result. By the way on my other internal drive d: used to store my music files also I have the same problem.
    When I start iTunes with the external Drive attached it reads the external drive.
    Can anyone help me overcome this problem please.
    I have deleted and reinstalled two versions of iTunes without correcting this problem.
    BigW

    hi BigW!
    let's begin with this document:
    iTunes for Windows: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
    ... but if you run into the complication where "My Music" doesn't appear as an option in TweakUI, try the alternate technique in this post:
    Nigel Carpenter: re: Itunes problem
    love, b

  • Itunes won't open: "the folder cannot be found or created ans is required"

    HELP! When I try to open my itunes a message occurs that states: The folder "itunes"cannot be found or created, and is required. The default location for this folder is inside the "my music" folder.
    When I click on the my documents/my music folder it is empty.
    itunes will launch on other users on the same computer - just not mine.
    Any ideas?

    Hi,
    You don't specify which Windows version you are using or which iTunes version either. Both would be helpful in diagnosing your issue. Also do you have separate partitions (Drives) for your Data and system?
    Have you made any changes to the location of your My Documents Folder recently? Also I'm surprised that the My Music folder is totally empty, it should at least contain a shortcut to the 'Sample Music' folder! Have you indavertantly deleted the contents of the My Music folder, or may be 'dragged' the contents with the mouse to another location?
    Making a few assumptions, ie. you are using Windows XP, have just one Drive (C:\)on your system and that you haven't changed any of the default settings in either Windows or iTunes:
    Firstly do a search in your 'UserProfile' for the following file;
    iTunes Music Library.xml
    Do the search from the 'C:\Documents and Settings\UserName\' folder and specify under the 'More Advanced Options' that it 'Search hidden files and folders' & 'Search subfolders'. The 'UserName' is the name used to log into your User Account in Windows XP.
    By doing this search from your UserName folder it restricts the search to your own profile as the file mentioned will be present in all the other account profiles on the system, that use iTunes.
    This file contain all the settings information for iTunes which includes the setting for where the iTunes folder is located. For instance on my system the settings for the iTunes folder location look like this;
    +*Music Folder*+
    +*file://localhost/E:/Users/Public/Public%20Music/iTunes%20Music/My%20Albums*+
    If you find this file in your UserName folders somewhere note their location, it should 'normally be stored in the default iTunes folder. If you have inadvertently moved the contents of the +*My Music*+ folder, this should help you to find where they have been moved to and then you can move them back again to the correct location.
    HTH.
    Jonathan.

  • The folder "itunes" cannot be found or created and is required. The default

    After I agree to the agreement screen, I receive a message "The folder "itunes" cannot be found or created and is required. The default location for this file is inside the "My Music" Folder". What is wrong? Any suggestions?

    this has nothing to do with this topic, but oh well. sometimes some of my music/videos wont let me drap it and drop it into my ipod. it comes up with ! , and right now there are 200 songs on my computer that cant be listened to or put into my ipod. it says that the original files cannot be found. suggestions?

  • I just upgraded my mac book to 10.6.8 and downloaded the new version of itunes. When I try to open it and error message appears saying, "The iTunes Library file cannot be found or created. The default location for this file is in the "iTunes" folder.

    I just upgraded my mac book to 10.6.8 and downloaded the new version of itunes. When I try to open it and error message appears saying, "The iTunes Library file cannot be found or created. The default location for this file is in the "iTunes" folder in the "Music" folder."
    I have tried a few things but iTunes closes right after i click okay. Anyone know anything?

    Look in your Home > Music folder.  There should be an iTunes folder there and it should have a number of files and folders including one called library.itl  You want to guide iTunes to that file.  If you don't see that file or folder then in your next post you will have to be very specific as to what you do see or how you have your iTunes set up because that's where it should be according to default settings.

  • I am trying to open iTunes on my Windows 7 PC and am getting the following message...the itunes library can not be found or created.  The default location for this file is in the "iTunes" folder in the "Music" folder.  Any ideas?

    I am trying to open iTunes on my Windows 7 PC and am getting the following message...the itunes library can not be found or created.  The default location for this file is in the "iTunes" folder in the "Music" folder.  Any ideas?

    Let's try this first. Hold down the Shift key while you try to launch iTunes. You should eventually see the following dialog:
    Click "Choose library". Browse to inside the following location (depending on what operating system you're running):
    Operating System
    Default location of iTunes library
    Microsoft Windows XP
    \Documents and Settings\[your username]\My Documents\My Music\iTunes\
    Microsoft Windows Vista
    \Users\[your username]\Music\iTunes\
    Microsoft Windows 7
    \Users\[your username]\My Music\iTunes\
    ... and open the iTunes library you find in there.

  • When I try to open ITunes it brings up a box that says the iTunes Library. itl file cannot be found or created. the default location for this fie is in the itunes folder in the music folder How do I solve this

    My laptop was updating itunes and turned off and every since when i try to load itunes it brings up a window that says
    The itunes library.itl fie cannot be found or created. The default location for this fie is in the itunes folder in the Music folder.
    an I cant figure out what to do to get itunes to load so I can't use itunes at all which ***** since it also means I right now I can't add music to my ipod or apps or anything. So hopefully someone can tell me what happened and how to fix it or solve it

    Hi pgarard1,
    If you are having issues with launching iTunes after an update, you may want to take a look at the troubleshooting in the following article:
    iTunes for Windows: Doesn't open after upgrading in Windows Vista or Windows 7
    http://support.apple.com/kb/TS2363
    Regards,
    - Brenden

  • Itunes won't open - get message that .itl file cannot be found or created

    My HP laptop with windows just crashed, and I'm trying to get everything back to working order. I reloaded itunes and it seemed to be working fine. Then at some point, I went to open it and received the messsage:
    The itunes library .itl file cannot be found or created. The default location for this file is in the "itunes" folder in the "Music" folder.
    I uninstalled and reinstalled itunes several times, to no avail. The program won't open and I continue to get the same error message.

    Check the permissions in that folder and make sure you have full read/WRITE privileges.
    Patrick

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