My laptop is having trouble downloading and playing rentals from the iTunes store, I get a little way into the film and it stops playing and will not download any further. This has happened on two separate occasions, my laptop is under a year old?
I get a little way into the film (just 4 minutes this time!) and it stops playing or downloading. The remaining download time changes continually and will say anything from 6 minutes to 11 hours! My laptop shouldn't be the problem as it is under a year old and I haven't experierienced any other running problems with it... I hope I will not be charged for the film !!
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
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Hi tonymontenegro!
I have two articles that will help you troubleshoot this issue. First, an article on unexpected application quits with iTunes:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
This next article can help you troubleshoot this as an iTunes Store connection issue:
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http://support.apple.com/kb/ts1368
Thanks for being a part of the Apple Support Communities!
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Under Details are : Problem Event Name: APPCRASHHello, Hal R.
Thank you for the question. Try the steps in the article below as they may help with the issue that you are experiencing with iTunes becoming unresponsive or unexpectedly closing.
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Hello mcgivnma,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
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