My laptop motherboard burnt and I can't find international assistance.

I bought two HP Pavilion tx1030la Notebook PC in Chile. I lived and worked there.
Then I moved back to Brazil.
1 and 1/2 year later one of them had its motherboard toasted. The second one, less used, already lost the wireless and the screen goes blank very often. It will burn soon.
From day 1, both were extremely hot at the vents, but since both were like this, I figured it should be some design flaw.
I couldn't expect to lose 2 expensive laptops, with touchscreen, voice recognition, handwriting recognition, fingerprint recognition, full multimedia package, TL50 Processor AMD Turion 64X2, 120GB hard disk Enhanced IDE 5400 RPM SATA, 1024 MB RAM 667Mhz DDR2, DVD+-RW with Lightscribe, Windows Vista, Graphics NVidia and so on.
Now I know I am not alone out there. It happened with a whole bunch of other people and it follows the same steps: too hot, screen going blank, problems turning on and then death by heat. And sometimes, in the process, losing the wireless function.
Now I know it wasn't a design flaw. It is an engineering flaw.
But what's boiling for me? Well, besides having lost 2 new laptops... I am in an HP assistance limbo. I've been tossed into oblivion, only because I live in a different country than the country of purchase.
So, because I moved from one country to another, HP is diregarding the problem, as if it did not exist. HP US does not respond. HP Chile does not respond. HP Brazil said, over the phone, that laptops bought abroad won't be serviced in Brazil, but wouldn't put this into writing.  
In my frustrated contact attempts with HP assistance I had just a few simple questions:
1) Is 1 and ½ years the expected life span of an HP Laptop?
2) Is it a flaw in the project that they get so hot? (now I know this problem is big, with many customers around the globe suffering from the same problem.)
3) What can I do to prevent the second one from burning too? (in a vain effort to stretch the life of the second one, I updated the bios and increased the RAM to max specs)
4) What can HP do to help me with my burned laptop? 
So, anyone out there can shed a light into this? I will be grateful. 

While I hope GarenT can assist you, I did want to mention that the heat issue is not - to my knowledge - a problem with one particular notebook, but more a problem with notebooks in general.  You have all the same stuff that you put in a desktop in a much smaller amount of space, often used on laps and in warm environments for long periods of time.  To keep your other notebook from having heat-related issues, please make sure to ALWAYS use a cooling pad with it, preferably with a gap between the bottom of your notebook and the fans from the cooling pad, with the fans on.
~~~~~~~~~~~~~~~~~~~~~
My posts are my opinions and experiences from working in the tech industry
~~~~~~~~~~~~~~~~~~~~~

Similar Messages

  • Re: My laptop motherboar​d burnt and I can't find internatio​nal assistance​.

    My motherboard gave up and I cant seem to get another. I've emailed Australia and Thailand (where I live) and no response.
    I'm working in Papua New Guinea.
    Would be grateful for help
    Product:  Pavillion dv6
    S/N:  [Personal Information Removed]
    P/N: NM627EA#ABV
    Model:  dv6-1199ee

    You can get one on eBay Australia:
    http://www.ebay.com.au/itm/HP-Pavilion-DV6-1000-Se​rie-Intel-Motherboard-518433-001-/160679546850?pt=​...
    Check the model of the motherboard inside the memory slot and be sure you are getting the right one. This one says it is compatible with your model, however. This appears to be a trustworthy seller and the price is a fraction of the HP list price for the part. Good luck.

  • Migrated CS6 from my desktop to laptop since old one's motherboard died and AE can't find Bridge

    Do I really need to reinstall everything or just Bridge?  And when I open Bridge separately, it crashes trying to open application folder.

    While I hope GarenT can assist you, I did want to mention that the heat issue is not - to my knowledge - a problem with one particular notebook, but more a problem with notebooks in general.  You have all the same stuff that you put in a desktop in a much smaller amount of space, often used on laps and in warm environments for long periods of time.  To keep your other notebook from having heat-related issues, please make sure to ALWAYS use a cooling pad with it, preferably with a gap between the bottom of your notebook and the fans from the cooling pad, with the fans on.
    ~~~~~~~~~~~~~~~~~~~~~
    My posts are my opinions and experiences from working in the tech industry
    ~~~~~~~~~~~~~~~~~~~~~

  • I connected my friends ipod to my laptop whilst I was playing some songs and closed whatever came up on the screen from itunes. Next thing I know his ipod has been wiped and we can't find his music. How do we get his music back?

    I connected my friends ipod to my laptop whilst I was playing some songs and closed whatever came up on the screen from itunes. Next thing I know his ipod has been wiped and we can't find his music. How do we get his music back? He hasn't got his laptop anymore so the only music he has was on his ipod.

    Hasn't he got a backup of his content on external drives and/or CDs or DVDs ?

  • How can I install CS5 on a new/replacement laptop? I paid full price in 2011 and have the key (and it shows up in my Adobe account under products), but it was a downloaded product and I can't find a download of that version online and my key doesn't work

    How can I install CS5 on a new/replacement laptop? I paid full price in 2011 and have the key (and it shows up in my Adobe account under products), but it was a downloaded product and I can't find a download of that version online and my key doesn't work in CC.

    Your key cannot work in CC, it's newer version, and would require a new purchase.
    Downlaod CS5 here.
    Download CS5 products

  • I synced my iPhone pictures onto my laptop and i can not find them now, i synced my iPhone pictures onto my laptop and i can not find them now

    i synced my iPhone pictures onto my laptop and i can not find them now, i synced my iPhone pictures onto my laptop and i can not find them now

    You mean you imported or transferred photos from your iPhone's Camera Roll with your computer?
    If so, what did you use on your computer for the import?

  • On one of my "older" laptops, I'm runninig OS 10.4.11 and I can't find a version of iTunes that will run.

    On one of my "older" laptops, I'm runninig OS 10.4.11 and I can't find a version of iTunes that will run. Where can I locate the correct version?

    Apple has a couple of published but still somewhat hidden links to various versions that represent the last version that runs on particular platforms.  The Roger Wilmut1's link to 9.1.1 is one of them, for Tiger OS.
    However, there are many, many versions still available on servers (at least the last time I tried) but the URLs are not easy to find (I have a list of about 20 versions).  They are still on the official Apple server, just no links pointing to them from Apple's pages. 
    Even though I have Tiger OS I still use iTunes 7.5  Most of the bells and whistles in the newer versions seemed to be for marketing the iTunes Store (which has nothing I want and I prefer the CD at the same price) and garnering data about your music tastes (Genius) but the Store won't work with iTunes 9 anyway.  If you're interested in a particular version let me know, otherwise 9.1.1 is the latest for Tiger.

  • My laptop has crashed and I can't sync my iPad air. I have tried to back up off I cloud but it hasn't transferred all of my photos or music. Is there anyway I can access my iTunes account any other way?

    My laptop has crashed and I can't sync my iPad air. I have tried to back up off I cloud but it hasn't transferred all of my photos or music. Is there anyway I can access my iTunes account any other way?

    Your iTunes account won't include your non-iTunes purchased e.g. music copied from CDs etc, nor photos that were synced from a computer.
    To get non-iTunes music you will have to go via a computer. If you don't have that music on, for example, an external drive, then there are some programs listed half-way down this page which should be able to copy them back from a device : https://discussions.apple.com/docs/DOC-3991
    For photos that were originally synced from a computer then there are apps such as Simple Transfer which can copy them between devices and/or to a computer (though photos are 'optimised' as part of the syncing process, so if you do copy them back to a computer then they might not be the same as they were on your laptop).
    There is also this page for syncing to a new computer : https://discussions.apple.com/docs/DOC-3141

  • Hi, I have a new laptop (Windows 8) and now can't access any part of my itunes account, can anybody help?

    Hi, I have a new laptop (Windows 8) and now can't access any part of my itunes account, can anybody help?

    forgot to add am so un technical too !!! so any help massively grateful !

  • Something get into my laptops audio jack and i can´t remove it out,

    Silica gel get in to my laptops audio hole and i can´t plug my headphones into my laptop because there is a Silica gel in the audio jack, how can i solve this please
    i would really appreciate any suggestions
    thanks

    By chance my ipad ran out of charge, and when I charged it the offending picture had disappeared so it is now ok.
    Does anyone have an idea how this happened in the first place as I am concerned how it got on my ipad.

  • Whilst setting up home share on my husband's laptop was quite easy I can't find a home page on iTunes on my new iPad to do it?

    Whilst setting up home share on my husband's laptop was quite easy I can't find a home page on iTunes on my new iPad to do it?

    The ID you use for home sharing should be the same on all devices, it doesn't need to be the same ID you use for other things.
    So if together you have the ID's [email protected] and [email protected] (say) then you might use [email protected] for your iTunes Store account and [email protected] for home sharing and he might use [email protected] for his iTunes Store account and [email protected] for home sharing

  • I installed 5.0.1 version and I can't find the Firefox orange button. Previously I added in this button many web sites. I hope I didn't lose them. How may I get this orange Firefox button back?

    I installed the new (5.0.1) Firefox version to my laptop with Windows Vista and I can't find any trace of the Orange Firefox Button in the left upper corner. I need this button for normal exploitation of Firefox. And, formerly, I added plenty of websites to former version of Firefox (to orange button of this former version). Tell me please: 1. How may I have this orange button in my Firefox? 2. How to get back those websites written in former Orange Firefox Button?

    S/he's only offering six Dukes here:
    http://forum.java.sun.com/thread.jsp?forum=54&thread=469450&start=0&range=15#2169975
    This problem has been done before. Break this down into something simpler. You don't need an applet. Just do it on the command line. You don't need a database. Just create a flat file if you need some persistent data. Do the simple thing first, then build out from there.
    Click on the special tokens link up above and learn how to use [ code][ code] tags.
    Your code is a big, unreadable mess. You've got pare this down into something sensible. If you can't understand it, it's unreasonable to expect someone on this forum to wade through all of that. - MOD

  • I used the youtube mp3 converter via Safari and I can't find where the music downloaded to.  It isn't in iTunes or my music library.  Any help would be appreciated.  Thanks.

    I used the youtube mp3 converter via Safari and I can't find where the music downloaded to.  It isn't in iTunes or my music library.  Any help would be appreciated.  Thanks.
    I should say that I am doing this on the iPhone4 and not a laptop.

    I believe that there is an app called MxTube that lets you download high quality youtube videos to your iPhone

  • The "always allow" button is grayed out in settings regarding cookies, and I can not find where to change the setting.  (Restrictions are not on.)

    The "always allow" button is grayed out in settings regarding cookies, and I can not find where to change the setting.  (Restrictions are not on.)  Do you know where I go to change the setting to allow me to "always allow" cookies?

    Hi lisaarnett111,
    If you are having issues turning on Always Allow for cookies in Safari on your iPad, you may want to check to make sure that you don't have Private Browsing enabled, as noted in the following article:
    Turn Private Browsing on or off on your iPhone, iPad, or iPod touch - Apple Support
    Regards,
    - Brenden

  • I deleted the pre-installed iPhoto app from my iPhone 5s by mistake. And I can't find the same app in the App Store. How do I recover it?

    I deleted the pre-installed iPhoto app from my iPhone 5s by mistake. And I can't find the same app in the App Store. How do I recover it?

    iPhoto for iOS is no longer being offered by Apple and has been replaced by the Photos app. It is not compatible with iOS 8.  This Apple document may help:  Migrating from iPhoto for iOS to Photos on iOS 8 - Apple Support

Maybe you are looking for