My laptop no longer recognizes my iPhone but it appears in Microsoft. However my iPod is still recognized and syncs

A couple of weeks ago my old 3s iPhone stopped automatically syncing with my microsoft laptop however it did appear in Explorer. My iPod synced no problem. I took no action because I thought the old phone may have had a problem and was about to buy a new one anyway. Now have a 5c but it has the same problem.
Any help or advice would be appreciated.

Did you recently update your iTunes? See this support document for trouble with the iPhone being recognized by iTunes in Windows. http://support.apple.com/kb/TS1538

Similar Messages

  • After apple wiped my hard drive, my computer no longer recognizes my iphone 4.  It will charge, but doesn't show up in my sidebar or in itunes.  My computer says there are no software updates available.  I'm running OSX 10.5.8 and itunes is 10.3.1.

    After apple wiped my hard drive, my computer no longer recognizes my iphone 4.  It will charge, but doesn't show up in my sidebar or in itunes.  My computer says there are no software updates available.  I'm running OSX 10.5.8 and itunes is 10.3.1.

    After apple wiped my hard drive, my computer no longer recognizes my iphone 4.  It will charge, but doesn't show up in my sidebar or in itunes.  My computer says there are no software updates available.  I'm running OSX 10.5.8 and itunes is 10.3.1.

  • My PC no longer recognizes my iphone or ipad but it does recognize my ipods

    since i downloaded the latest itunes software my pc no longer recognizes my iphone or ipad as a device.
    I've reloaded itunes and still no luck...any ideas?

    Hi Allan;
    I tried all those steps and still no luck.
    Maybe Apple support will actually caqll me back this time and be of some help.
    Thanks for trying.

  • I recently upgraded iTunes to 11.1.4.62 and then itunes would no longer recognize my iphone 4s and iPod

    I recently upgraded iTunes to 11.1.4.62 and then itunes would no longer recognize my iphone 4s and iPod although I can see the iphone but NOT the iPod on the computer (windows 8.1 Pro).  I checked everything , cable, services, stop and start and automatice, etc.and went through all the steps on the apple support site, to include removing all apple software in the designated order and reinstalling it.  iTunes still doesn't see the iphone.
    The Apple iPhone shows up only under protable Devices in the Device Manager window and has a Yellow ! warning triangle, and there is no Apple USB controller in the devices menu.under Universal Serial Bus Controllers. When I look under the properties of the Apple iphone, it says in Device Status, to reinstall the drivers for this device (Code 18).
    When I do this,  I get the following: "Windows found driver softweare for you device but encountered an error when attempting to install it" Apple Mobile Device Driver One of the installers for th this device cannot perform the installation at this time. I tried both suggested locations on the C: drive.
    Also I can't seem to find out how to install the Apple USB Contoller or is that related to the problem above?
    The iphone and my ipod work fine with this version of itunes on Windows 7 on my laptop.  is it possible that I am missing a critical update from Microsoft on the driver and USB controller?  I have been leery of installing them since my computer had problems with some updates in January.
    I 've tried every thing listed in this forum, I think, and the Apple support page on this subject.  Please help!

    Version 11.1.5.5 of iTunes was just released today. If you update to that, does that help with the recognition troubles?
    http://www.apple.com/itunes/download/

  • ITunes no longer recognizes my iPhone 4

    I have had 3 iOS devices connecting to iTunes on Windows for more than 4 months.  For some reason iTunes no longer recognizes my iPhone 4.  My iPad and iPhone 4S still work as they should.  Windows sees the iPhone 4, but it never shows up in iTunes.  I followed the advice for getting services restarted in Windows, but since it's only one device that's an issue I'm thinking there may be an issue in the iPhone 4.  Ideas?

    try this, it worked for me...
    http://support.apple.com/kb/TS1538

  • HP ENVY dv6 Notebook PC no longer recognizes my iphone

    why won't my HP ENVY dv6 Notebook PC no longer recognizes my iphone or flash drives, It uses  windows 8.  I did refresh my computer due to viruses.  All are cleared but won't recognize devices

    Hi AOD13,
    Sorry to hear about the issues with the Envy. I will be happy to help but I need some additional information. What is your operating system? What is your product number?
    Find your product number on a notebook:
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108
    Finding your OS:
    http://windows.microsoft.com/en-CA/windows/which-operating-system
    Thank you,
    Please click “Accept as Solution ” if you feel my post solved your issue.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Thank you,
    BHK6
    I work on behalf of HP

  • My laptop does not recognize my iPhone 3GS as a camera device. I need to import my photos and videos and don't know how

    Hi everyone,
    my laptop does not recognize my iPhone 3GS as a camera device anymore.
    I need to import my photos and videos and don't know how.
    The iPhone does charge when I plus it in the USB hub but it does not ask me to import the photos anymore
    and it also doesn't show it as a device when I click on the "computer" button where an SD card or an Usb stick would normally be displayed..
    I don't know what to do

    Thank you, randers4! I now plugged it directly into the ports of my laptop and it's still not recognized.
    Does the app Photosync work for more than a thousand photos or will this take me forever?
    Thanks a lot

  • TA24326 My HP desktop running Windows Vista 32-bit no longer recognizes my iPhone 4 when I connect it. How do I correct this?

    My HP desktop running Windows Vista 32-bit no longer recognizes my iPhone 4 when I connect it. How do I correct this?

    Device not recognized in iTunes

  • My iMac osx 10.4.11 no longer recognizes my iphone

    I've been using my iMac for my iPhone 3GS for 2 years, suddenly it no longer recognizes my iPhone when I try to update it. I'd appreciate any assistance.

    Try http://eshop.macsales.com/shop/hard-drives/External-Enclosures/
    If you have question about any items on their page, MacSales has an extremely god technical support staff.
    Allan

  • Since upgrading to Windows 8.1, iTunes no longer recognizes my iPhone or iPad.  I tried to reinstall iTunes.  That did not address my problem.  Any suggetions on what I should do?

    Since upgrading to Windows 8.1, iTunes no longer recognizes my iPhone or iPad.  I tried to reinstall iTunes.  That did not address my problem.  Any suggetions on what I should do?

    Hey Bob0725!
    Here is an article that will help you troubleshoot this issue:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Take care, and thanks for visiting the Apple Support Communities.
    Cheers,
    Braden

  • Itunes no longer recognizes my iphone since updating

    Itunes no longer recognizes my iphone since updating. Can you help me, please ?

    Hy there,
    In order for you to solve this problem you have to follow these stept if your running windows:
    1'st step is to go into the device manager
    2 step is to go to portable devices (it is rught under network adapters)
    3 step is to right clic apple iphone and click update drivers
    4 step is to brows your drivers from C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
    After that your itunes will pump up alown and youl see your iphone right there.
    Good luck and sry for my bad righting.
    Andrei

  • Problem is, when I plug my iPhone 5 into my computer, the computer recognizes the iPhone, but for some reason, iTunes doesn't realize it's there

    Alright, I've had this problem for a while now, and I'm at my wit's end. Hope someone can help me.
    First of all, I'm running Windows 8.0 on a Lenovo, using iTunes 11.1.5, and an iPhone on iOS 7.0.6.
    Problem is, when I plug my iPhone 5 into my computer, the computer recognizes the iPhone, but for some reason, iTunes doesn't realize it's there. On top of that, every time I plug in, my phone gives me the same "Trust this computer?" prompt, like it doesnt recognize the computer I told it to trust 5 seconds ago. A couple times, I got lucky and iTunes dignified me with a "An iPhone has been detected, but could not be identified properly." prompt. I've tried uninstalling and reinstalling the mobile device driver, updating everything, uninstalling and reinstalling iTunes, resetting my iphone settings, but nothing works. Any ideas?

    iOS: Device not recognised in iTunes
    Windows: http://support.apple.com/kb/TS1538

  • HT1212 I no longer have an iPhone but still use iTunes...how can I get iTunes to forget my phone

    I no longer have an iPhone but still use iTunes...how can I get iTunes to forget my phone

    What do you mean forget your phone? iTunes will still function just find without the phone. I'm not sure what you want it to do.

  • TS4036 How do I access content that has been backed up to iCloud?  I no longer have an iphone, but want to access the music/pictures I've stored to the cloud.  When I logged into iCloud, there was no tab or option to view store content.  Please help.

    How do I access content that has been backed up to iCloud?  I no longer have an iphone, but I want to access the music/pictures I've stored to the cloud.  When I logged in to iCloud, there was no tab or option to view content.  Please help.

    Without an iPhone or iPod Touch to restore the backup to, you cannot access the camera roll photos stored in the iCloud backup.  Signing into the account on your computer and enabling photo stream will only allow you to access photo stream photos from the last 30 days, and any shared stream you were subscribed to.
    You can redownload purchased music in iTunes on your computer as explained here: http://support.apple.com/kb/ht2519.

  • I recently upgraded to iTunes 11.1.5 and now my iPod Nano is not recognized in iTunes. I also upgraded my iPhone 5s to iOS 7.1. i Tunes on my computer does recognize my iPhone. What is the problem with my iPod Nano not being recognized?

    I recently upgraded to iTunes 11.1.5 and now my iPod Nano is not recognized in iTunes. I also upgraded my iPhone 5s to iOS 7.1. i Tunes on my computer does recognize my iPhone. What is the problem with my iPod Nano not being recognized?

    I would think, Twins1995, that if we are having the problem, others are as well. Hopefully, Apple will shortly issue a follow-up software release to fix the problem. Or is that just wishful thinking on my part.
    It would be helpful, if there were some kind of work-around in the interim, so we can use our devices. Pretty frustrating when you consider that all of the hardware and software is produced by Apple.

Maybe you are looking for