My Laptop stuck at "Please wait" for ever.

after almost a week from updating windows 8 to 8.1, when I log in to my pc  windows stuck at a "please wait" in start menu for ever, there is a cancel option but it doesn't work, i can't reach the desktop or anything.  i recovered the laptop once but the problem came again !

Hello Omaar, Welcome to the HP Forums! I hope you enjoy your experience! I understand the computer will not turn boot properly. I apologize for the delayed response, and I will assist you the best I can. First I require the following information: 1. The computer's model number. If you require assistance locating this information, please reference this website: Locating the Model Number of the Computer
2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
3. Have you installed any new hardware on this computer, before the issue appeared?
4. Have you installed any new software or drivers on this computer, before the issue appeared?
Please respond as soon as possible. Thanks for choosing the HP Forums. Have a great day!
Mario

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