My laptop won't recognize my 7th gen nano

My HP laptop (3 months old/Windows 8.1) and won't recognize my brand new 7th generation ipod nano...it says my "USB device not recognized"....says it malfunctioned and windows doesn't recognize....
Any help appreciated....thanks

What version of iTunes do you have installed on your PC?
Allan

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Hello Quantum222,
Thank you for the details of the issue you are experiencing with your iPod nano (7th generation) and iTunes. I reommend reviewing the articles below for the issue you described:
iPod nano not appearing in iTunes
http://www.apple.com/support/ipodnano/assistant/itunes/
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/TS1369
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

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My laptop won't recognize my 7th gen nano

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