My Laptop wont install mobile device support else apple

my laptop (windows 8.1 x64)
wont install apple mobile decice support , it will install everything else apple but mobile device support
i have tried uninstalling & installing all apple stuff again ........every apple software installed except apple mobile support
Because of this my laptop top wont recognise my ipod or ipad .................

Hello ipod2001,
The article below provides some helpful troubleshooting steps that can assist in getting iTunes and its components successfully installed.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
Allen

Similar Messages

Itunes will not install. I get the error message "Error writing to file: C:\Program Files\Common Files\Apple\Mobile Device Support\com.apple.IE.client_main.dll Verify that you have access to that directory."

Itunes will not install. I get the error message "Error writing to file: C:\Program Files\Common Files\Apple\Mobile Device Support\com.apple.IE.client_main.dll Verify that you have access to that directory."

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

When trying to uninstall Apple Mobile Device Support: The Installer has insufficient privileges to modify this file: C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\com.apple.MobileSync.client.resources\ClientDescription50.plist.

When trying to uninstall Apple Mobile Device Support: The Installer has insufficient privileges to modify this file: C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\com.apple.MobileSync.client.resources\ClientDescription50.plist.

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Installing 10.4.10 and cannot install Mobile Device Support. I have followed the documentation at the support pages and have totally cleaned out Apple software so that I could do a total clean "new" install. Still no success. Any suggestions?

In trying to install iTunes 10.4.1.10 I could not get Apple Mobile Device Support to work. Following Apple support (docs Ht1923 ?71926 + TS1538 et al) cleaned out all Apple software for a "new" install. Still can not get Mobile Device Support to install. What am I missing?

See also Troubleshooting issues with iTunes for Windows updates if you haven't already done so.
After uninstalling iTunes and the related components it is useful to physically delete any files that may remain in the specified locations before attempting to reinstall.
If that still doesn't work you could try downloading 7-Zip (free), or a free trial of WinRAR, and unpack the iTunesSetup.exe or iTunesSetup64.exe file into its components then try installing them individually in alphabetical order (don't try to install SetupAdmin.exe or iCloud.msi). AMDS might not install right now, but you may get a more useful error message as to why not, and you might be able to run iTunes even if you can't update your devices at this stage.
Make sure you download a fresh copy of the installer as it was updated some time after the initial release.
tt2

Apple mobile device support 64 wont install

Hello all,
So I have been trying to update my itunes on my desktop which is a 64bit system, but when I am able to get itunes to update to 10.5, it will NOT read my iphone/ipad. I have figured out that the apple mobile device support 64 isnt in the commonfiles/apple/ folder. When I try to install the applemobiledevicesupport64.msi file that came with the 10.5 package, it stops at like 99% and "rolls back", and doesnt install. I have deleted/uninstalled every single apple piece of software and old folders, reinstalled everything from scratch multiple times with multiple reboots, but i just cant get that file to work. I was able to install it on my laptop no prob. I was also able to reinstall the 10.4xx file again without issue. Someone please help me out, this really is getting frustrating.
Thanks.

1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

Apple Mobile Device Support Doesnt Seem To Be Installing With Itunes

Title says it all really, i have been doing troubleshooting on installing itunes on my computer which is running windows 7 ultimate (64bit) once i got it installed finally and plugged my ipod (touch) in it came up with the message "this ipod cannot be used because the required software is not installed" (i have reinstalled many times) & from previous troubleshooting i figure i should be re-installing mobile device support or something, but it is not located in my add or remove programs, which suggests that for some reason it is not installing with itunes and i desperately want to update my ipod.
Any help is GREATLY appreciated.

Huh. Well, might be a bit stumped here. Here's one last thing to try.
1. Plug-in your iPhone and uninstall the driver (Right-click it in device manager and choose "Uninstall")
2. Uninstall iTunes and all apple software.
3. DELETE the two registry entires we created earlier:
HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Services\Apple Mobile Device
HKEYLOCALMACHINE\SOFTWARE\Apple Inc.\Apple Mobile Device Support
4. Reboot
5. Re-download and Re-install the latest iTunes
6. Follow the steps in my Blog again, but this time, just put it in the same directory I had C:\Program Files\Common Files\Apple
7. Reboot and try again.
Like I said, who knows, I'm not sure on this since I don't have a 64-bit version to test it on, but it's worth a shot, right?

Msvcr80.dll error- When uninstalling apps, could not get the mobile device support app to uninstall

MSVCR80.dll error/windows 7/ lost Itunes. Tried to uninstall applications- Itunes, apple software update, sucessfully but Apple mobile device support would not uninstall so I could not continue uninstalling the rest.
Anyone have any ideas??

Hey dhmacgowan,
When you uninstalled and reinstalled iTunes, did you use this article?
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
If you haven't already done these steps, this section contains information that might help your situation, as the order and manner which you uninstall has an effect on the outcome:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
Take care,
Delgadoh

Apple Mobile Device Support wont install.

Every time I try to Install Apple Mobile Device Support, it rolls back. But my computer will install all other Apple programs fine. I have the most recent up dates and I have uninstalled ALL of Apple programs from my computer and reinstalled them, but it just wont work. Im unsure what to even do at this point, i want to just add music to my ipad and phone without having to download them all off my icloud. Someone help.. please?

Can anyone help?? Please???

Itunes update wont install --error is "run prescript for apple mobile device support"

I am running 10.5.8 and trying to update Itunes to 10.6. It hangs on the install and says "run prescript for apple mobile device support"....I've tried numerous times and it always reverts to this message. Ideas?

Sidenote--Itunes compatibility is my curent version of OS. I have an IPAD 3 that wont sync because of old verison of itunes

Apple mobile device support wont install on windows 7

while trying to install itunes 11.04 it encounted an error i finally worked out that apple mobile device support is not intalling i have tired to install it separtely but it just keeps rolling back near the end of the install just cant work out what the issue is please help

Can anyone help?? Please???

Apple Mobile Device Support uninstall and itunes install causes loss of internet connection

Whenever I uninstall Apple Mobile Device Support (AMDS) I lose my internet connection. The only way to fix this is to restore Windows to a previous state. I've tried troubleshooting my internet connection when this happens but Windows tells me something is wrong with both my wired and wireless connection drivers... and of course I need the internet to fix said drivers :s
I've tried repairing AMDS and this doesn't help either.
I've been trying to download itunes but it tells me a program needed to install it cannot be run. After this I can't get back on the internet without first restoring windows to a previous state. I thought that uninstalling everything apple from my system would do the trick but I can't seem to uninstall AMDS without messing up my internet drivers. What else can I try?

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Is there a Definitive Answer? Apple Mobile Device Support won't install

Firstly apologies, i have lost track of the number of threads i have read on this site, but none seem to resolve the issue. I am running Windows 7 64Bit (Professional), also have the same problem on a XP SP3 laptop... but the works laptop will allow the install, also win7 64 bit (but not alllowable software so need to uninstall)
I have mangemed to finally install Itunes and all associated software packages to 10.7.21, following months and months of hassle (last working version of itunes was down in 10.1.??)
BUT, frustratingly i still cannot get Apple mobile Device support to install. Before any one asks the obvious questions i have tried just about everything (assuming the one i havent tried is the one that works)
I have extracted the install file and ran that seperately, yes as administrator (both right click and forcing the compatibility in the file properties), both accounts on the machine, also created a new account and tried on that. Same issue as most people, failed to install and rolled back
I have tried installing whilst in compatibilty check and get a report that it is an incompatible application.
When opening Itunes itself i get a message that i need to install the 64bit version.
This is starting to get seriosly annoying in that my iphone 4 has now also decided to fail during an update to ios6... serves me right for listening to one of the genius's instore.
Anybody with any ideas please throw them this way. Next step is to format machine and start from scratch

So, after another evening of trawling the internet i found the following and decided it was worth a try
http://randomwindowstips.wordpress.com/2009/12/08/windows-7-itunes-9-software-is -not-installed/
The following is taken straight from Aurelius, so huge HUGE thanks. (This works if you still have 10.6.3, failing that, if you know anyone that has the latest version, this is how i got this **** programme to actually work (or wait, as this will be updated shortly!!) I had at this point let everything install from Itunes installer and again had the rollback on the AMDS.
Copy the following folders from a working machine to your machine (apologies if you don't know anyone with a working copy, keep an eye on the link as it will be updated)
C:\Program Files\Common Files\Apple\Mobile Device Support
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
Next, type regedit into windows search and allow the programme to start. Go to the following address:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apple Inc.\Apple Mobile Device Support]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Apple Mobile Device]
Right click and export the files. Next you need to copy them to your machine and double click them and allow to install. Restart and hopefully all is finally well (or it was on mine).
Good luck to anyone who finds this.

ITunes 8.2 Apple Mobile Device Support does not install

I am unable to complete the full 8.2 install on my machine - the AMDS component fails to install, although the rest of the packages go in successfully. Unfortunately, without AMDS, I can't sync' my iPhone 3G, nor my iPod.
Having broken out the AMDS package from the 8.2 installer .exe, and tried to run it separately from the command line with logging enabled, the error appears to occur while trying to install the USB drivers themselves - the relevant lines are inserted here:
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: Installing INF file 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl64.inf' (Plug and Play).
DIFXAPP: INFO: Could not open file C:\Windows\System32\DriverStore\FileRepository\usbaapl64.infamd64_neutralb6bcda7a7950fa43\usbaapl64.inf. (Error code 0xE0000003: The syntax of the INF is invalid.)
DIFXAPP: ERROR: PnP Install failed. (Error code 0x3EE: The volume for a file has been externally altered so that the opened file is no longer valid.)
DIFXAPP: INFO: Attempting to rollback ...
DIFXAPP: INFO: No devices to rollback
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x3EE)
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl64.inf'
DIFXAPP: ERROR: InstallDriverPackages failed with error 0x3EE
DIFXAPP: RETURN: InstallDriverPackages() 1006 (0x3EE)
CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 21:16:25: InstallFinalize. Return value 3.
Action 21:16:25: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
I'm unable to break open the .msi fully because it is apparently 'corrupt', although that doesn't seem to stop Windows having a go. That said, the little that I can peer into it, the relevant .INF file mentioned in the log appears to be zero length.
Backing out the full install and downgrading to 8.1.1 seems to work fine, except that now MobileMe won't work because it's keyed to iTunes 8.2!!
Has anyone else seen this problem? Has anyone else got a valid AMDS .msi file I can try?!
Thanks,
ANdy

Maybe a little bit of forum necromancy going on here, but I thought it was worth posting for W7 RC users. aclc's post got me thinking about this tonight when I had issues updating my iTunes, and after some hard work investigating the issue, I figured out what has to happen. Basically aclc is exactly right with the root of the issue - I'm simply expanding the idea to involve instructions for those who can't afford to or won't be bothered with finding out the details of the solution.
Please note that these instructions were written assuming you are using an administrator-level account on a 64-bit Windows 7 Release Client installation, but should help 32-bit users if they have the same experience - I have not tried this solution on a 32-bit box. This fix has been administered using iTunes 9, so I have personally verified this will work with that version of iTunes.
iTunes 9 issue: iTunes requesting that you uninstall and reinstall for Apple Mobile Support after trying to install iTunes 9 on Windows 7 RC x64
Resolution:
By now you've already gone through the failed install on Apple Software Update, and may or may not have manually downloaded iTunes...I'm going to start from the beginning for the benefit of anyone who doesn't want to waste the hour and a half that I did to figure this one out (actually i detoured to read up on a few things for most of that time to feed my inner nerd, but I digress). Plus, this should help with retail Windows 7 users (provided Apple and MS haven't worked this out amongst themselves).
1 - TURN OFF UAC
a) Hit Windows Key + R to open the Run command box, type "msconfig", and hit enter or click OK.
b) Go to the Tools tab, highlight Change UAC Settings and click the Launch button.
c) Move the slider all the way down to the bottom to turn off UAC.
d) Reboot your PC for the changes to UAC to take effect.
2 - INSTALL iTUNES AND APPLE MOBILE SUPPORT THE RIGHT WAY (A.K.A. NOT LIKE THE INSTALLER TRIES TO)
a) In Apple Software Update, go to Tools | Open Downloaded Updates Folder... (if already downloaded and the installation has failed)
-or-
Use the Download and Install Manually feature of the Tools menu (if you have not already tried to install via Apple Software Update)
b) Locate the iTunes installer and the Apple Mobile Software Update installer. For me they were called:
iTunes64.msi
AppleMobileDeviceSupport64.msi
c) Right-click one of the files identified in 2a. Select Properties, and go to the Compatibility tab. Check the "Run this program in compatibility mode for:" box and select "Previous Versions of Windows". Click Apply. Repeat for the other file in Step 2a.
d) Run the Apple Mobile Device Support installer identified in 2a. With UAC and compatibility mode both turned off, you should have a clean install.
e) IF YOU HAVE ALREADY INSTALLED iTUNES AND GOTTEN THE MESSAGE THAT YOUR MOBILE DEVICE SUPPORT IS NOT COMPATIBLE, DON'T PANIC - HERE'S THE FIX: Right-click the iTunes installer identified in 2a and select Repair. You should see a progress bar but will not have to go through a full install. Voila! Open iTunes, plug in your iPhone, and you should be good to go.
IF YOU HAVE NOT YET ATTEMPTED TO INSTALL iTUNES, simply run the installer for iTunes identified in 2a.
There you have it - this should do it for you and save someone the aggravation of figuring this out on their own.
Don't forget to turn UAC back on if you need/want it on.
Hope this helps!!
~NB
PnT forever.
Message was edited by: Nightborne

Apple Mobile Device Support won't install, keeps rolling back..

I'm using Windows 7 64bit and i have everything updated. Since I've upgraded my iTunes to version 10.1, I can't sync my iPod Touch with it anymore.
Each time I plug my iPod in,
- the iPod could be detected by windows but not iTunes, and I keep getting the same error message " "This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64bit version of iTunes""
- my iPod shows up as "Apple Mobile Device USB Driver" in devices and printers
After searching through the internet, I've tried many fixes but none of them worked. I've tried,
- downloading the latest iTunes and uninstalling it and reinstalling it again and again
- uninstalling step by step and completely removed everything as guided by this website (http://support.apple.com/kb/HT1923)
- extracting the AMDS MSI file from the iTunes64setup and run it separately
- copying the registry files and the whole Apple Mobile Device Support folder from a Vista machine as recommended in some websites
- creating a new user account with admin rights and reinstalling iTunes again after completely removing everything
I've read a post (http://discussions.info.apple.com/thread.jspa?threadID=2531860) in which the user encounters a similar problem as well, and apparently the user solved this problem by replacing the files in C:\Windows\System32\DriverStore\FileRepository\netaapl64.infamd64_neutral26aa9fb28983e9b5
C:\Windows\System32\DriverStore\FileRepository\usbaapl64.infamd64_neutral36363f69e6e22c1b
with files he had extracted from the CAB files within the AMDS MSI installer from the iTunes64Setup download.
But the problem is, whenever I try to extract the netaap164 and usbaap164 files from the AMDS MSI installer, using WinRAR, it says that the archive is corrupted and thus I won't be able to extract these files out.
Can anyone give me any suggestions or teach me what to do? I'm really stucked and lost now. Thanks in advance. =)

After a couple days searching the internet for a solution I pieced togetherwhat my problem was from several forums and fixed it; maybe my solution/problemis similar to all of yours. (NOTE: I’m running Windows XP Professional, 32-bit,with Service Pack 3 – so you’ll have to translate my issue into your Windows 7format because I have no idea how to operate things is that version of Windows.)
I traced the error to the Apple Mobile Device USB Driver under"Universal Serial Bus Controllers" as others have too (everything inthe iTunes installation would install perfectly well except for Apple MobileDevice Support). However, my problem wasn't with the driver itself -- I had amissing .dll file on my computer for the Hardware Update Wizard (whenever Iwould 'right click’ any USB driver and select "Update", HardwareUpdate Wizard would not open; nothing would happen).
So, I went searching for this problem next, and I found this website: http://kf.livejournal.com/208963.html?view=2699587#t2699587
The page suggests that the problem is a missing .dll file called “newdev.dll”that should be located in “C:\WINDOWS\system32\” (again, I don’t know theequivalent folder for Windows 7, so someone else will need to find out where “newdev.dll”belongs) – I did a search of the .dll file on my computer and found it missing.However, I found another copy of it on my computer using “Seach Everything” (foundhere: http://download.cnet.com/Everything/3000-2379_4-10890746.html)– but, you can also use the Windows Search tool. There were copies located in “C:\Windows\system32\dllcache”and “C:\Windows\ServicePackFiles\i386”. (I would suggest searching for itrather than locating it manually in Explorer in case its in a hidden folder.)
I copied one of the preexisting files of “newdev.dll” and pasted it into “C:\WINDOWS\system32\”.Then I tried re-installing Apple Mobile Device Support and it worked (norolling back installation). When I plugged my iPhone back into my USB “AppleMobile Device USB Driver” reappeared under “Universal Serial Bus controllers”in “Computer Management” – all I had to do was “Enable” it again and I hadaccess to my iPhone in iTunes again.
Also, I had copied a preexisting file of AppleMobileDeviceSupport.msi to mydesktop prior to uninstalling everything, so when I tried to reinstall iTunesand Apple Mobile Device Support failed to install all I had to do later when Ifound the solution was reinstall AMDS. If you do not have a copy of “AppleMobileDeviceSupport.msi”try completely uninstalling everything (like so many other forums suggest, asdoes Apple, here: http://support.apple.com/kb/HT1925),and reinstall iTunes with the Hardware Update Wizard .dll file replaced. (I can’tsay if this entire reinstallation will work since I only had to install AMDS.)
Hope my problem was your problem as well.

Apple Mobile Device Support Will NOT Install - Win 8 OS

I uninstalled EVERYTHING Apple...all folders, all apple software. I went through my computer and everything was removed. I did not go through the registry and remove anything so that may be where the problem is.
I looked in programs and features and there is no "Apple Mobile Device Support" installed.
It's as if it will not install, no matter what I do.
I think it may be a registry issue in Win 8 but not sure.
I have looked all over for a solution but to no avail. I uninstalled everything, reinstalled iTunes, I even tried to installed the .exe specifically for Apple Mobile Device Support and it rolled back, refusing to install it. I have tried updating drivers. My iPhone does show up in Task manager as well.
Under device manager, my iPhone
I follwed this >link< and did exactly what it said to do but still didn't work.
I have a feeling there is no solution to this one. Any other suggestions? Is there a way to remove more apple software including in the registry?
I appreciate any feedback. If anybody else has had this issue and have a proven method to resolve it, PLEASE share.
Thanks again!

I have the same problem with Win7. Did uninstall so many times now I can do it in my sleep. I did one thing which seemed to work for a while. After I uninstalled itunes 11, I reinstalled the earlier version. That brought back the Apple Mobile Device Support feature. Then I updated itunes to the latest version. Then I get the same message about amds not the latest version and uninstall itunes etc...(evern though when I check amds IS the latest version). It's a merry go round. Can't sync my iphone 4s or iPad 3. I finally got rid of itunes 11.1.1. Guess I just have to sit back and wait for a while until the new version comes out or until someone figures out a solution.

My Laptop wont install mobile device support else apple

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