My laptops power cord is broken.

So I woke up today and went to use my HP pavillion chromebook 14 laptop. It was dying. So I went to plug it in and found that the tip of the cord that plugs into the computer was popped off and hanging by a single wire. As you could guess it didnt work. At all. Ive had the laptop for less than a year. Will hp send me a new cord if I call support? I can't find any online and im not buying a new laptop over a cord.

Hi try support
HP Post sales Support: 0845 161 0030
Grant
If you like the answer hit the thumbs for kudos
Softpaq download manager
http://www8.hp.com/us/en/ads/clientmanagement/drivers-bios.html

Similar Messages

HP Laptop Power Cord Safety Recall and Replacement

Some power cords for HP and Compaq and mini notebook computers sold from September 2010 through June 2012 may be part of voluntary recall and replacement program launched on August 26, 2014.
The impacted power cords have the potential to overheat, posing a fire, and burn hazard.
To see if your cord may be affected, look for a “LS-15” marking molded into the connector that plugs into the AC adapter.
If you see a LS-15 marking please go to http://www.hp.com/support/PowerCordReplacement
Please note that there are two parts needed to charge your laptop.
1) The first part is the power cord that plugs into the wall.
Figure 1
2) The second part is the adapter.
Figure 2
HP is ONLY recalling the power cord used with HP and Compaq notebooks and mini notebooks and accessories such as docking stations. (See Figure 1)
To qualify your power cord and request and replacement, go here.
Since power cords for laptops are compatible, you can use another power cord with your AC adapter until the replacement one arrives.
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

Does HP really expect us to individually validate every single laptop in our fleet to see if the cord that originally shipped with the machine is included in the recall? That's putting your customers through a lot of hoops to resolve an issue that could result in a safety hazard.
Also, and as you yourselves point out in the bulletin, these cords are completely interchangable, and there's no guarantee that the cord in use on the machine is the one that shipped with it.
Please provide an easier method to determine if these cords are affected by the recall. Thanks.

LS 15 Laptop Power cords (should they be recalled)

I have been going through our HP power cords at working pulling all the recalled LS 15 power cords. I get home and see that my Ideapad Y560 has the exact same cord with the same date codes being recalled by HP. Nothing on Lenovo website, and when I called and brought up my concerns with Support they literally told me to keep using my cords as long as it wasn't smelling or smoking.. I suggest folks you bought Lenovo laptops check their power cords against the HP website against the recall cords and start complaining to Lenovo if yours is on the HP recall list. Multiple retailers bought and used these chinese cords..
Solved!
Go to Solution.

LisAnn,
There is no recall announcement at this time. Lenovo takes these reports very seriously and is investigating.
This may take some more time, and I expect we will have a definitive answer - I really won't have more information until the teams complete the investigation and a determination is made.
Thanks
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Power Cord slightly Broken...Replacement Question/Ideas

Hello again everyone...
I have a question about the power cord on my 17" Powerbook G4.
I went to charge it up yesterday and the cord, while still attatched to the plug-in, is really only hanging on by wires.
I unplugged it from the computer and am still thinking about getting a replacement, even tho the Apple adaptor through the store is very low rated. I kinda don't want to buy a third party one but will if i have to.
I guess I am wondering if the power adaptor to my 2001 15" Powerbook Aluminum G4 would work on this here laptop.
I have the power cord with the round wrap around and I have two for my non-functioning second laptop.
Any help would be greatly appreciated.

Yep. Getting this error message again, looks like I have to get my 3rd cable. The cord becomes twisted, the connection at the very end bulges out (see below of my cable)
My first cable (connected to my Mac) was giving me the following error "Because a USB was drawing too much power..." I thought the issue was my new phone or my Mac - this was back in mid October, but figured out the cable broke.
Simply put - These Lightning cables are flawed, I personally never had this issue with older 30 Pin connections.

My power cord is broken, can i get a new one if im covered with the apple care protection plan?

does anybody know if i can get a new power cord if im covered with the apple care?

Depends on how it got damaged. have a look at this thread:
https://discussions.apple.com/message/2630756#2630756

New Apple laptops, power cords and batteries

Eventually, my parents' white MacBook is going to wear out and need to be replaced. I am keeping an eye on the discount deals for refurbished laptops on the Apple Store. I may also have to do some business traveling in the future, necessitating that I get a laptop as well for on-the-road computing.
A few necessary questions:
1: If they order a refurb MacBook Air, where do you go to find an extra AC plug-in cord?
2: Are there any cigarette-lighter-adaptor plug-in kits available for the current generation of Apple laptops, so that a laptop could be operated/battery topped off while in a vehicle or on an airplane?
3: What about connecting to AC power while traveling outside the US? If an Apple laptop user goes to, say, Europe (Germany, UK, France, Denmark, etc.) does he/she have to carry a special connection kit along to plug-into AC wall power?
4: What are the realistic longevity/operational lifespan expectations for Apple's current laptop batteries? How many years should these batteries last, and how expensive are they to have Apple replace?
Thanks in advance!

A few necessary questions:
1: If they order a refurb MacBook Air, where do you go to find an extra AC plug-in cord?
Apple's Online Store or a local Apple retailer.
2: Are there any cigarette-lighter-adaptor plug-in kits available for the current generation of Apple laptops, so that a laptop could be operated/battery topped off while in a vehicle or on an airplane?
Yes there are such animals for cars. I don't know about airplanes.
3: What about connecting to AC power while traveling outside the US? If an Apple laptop user goes to, say, Europe (Germany, UK, France, Denmark, etc.) does he/she have to carry a special connection kit along to plug-into AC wall power?
The power unit auto-switches from 110 to 220 v systems. All one needs is a wall outlet plug adaptor. They are available in Apple's World Travel Kit as well as from most AAA travel stores.
4: What are the realistic longevity/operational lifespan expectations for Apple's current laptop batteries? How many years should these batteries last, and how expensive are they to have Apple replace?
Impossible to say since the answer depend upon usage. All we know is the battery's lifespan is supposedly around 1000 full charge cycles.

Power cord breaks and possibly damages brand new Macbook Pro....

Okay, this is more of a complaint. I have been have TONS of problems with my power adapter, but I thought they might have been from a bit of misuse, and that I need to take better care of it. Well, last night, I was on my laptop and I look over and the light on the adapter wasn't on. I unplug it and plug it back in and it comes on. After about 10 seconds or so, it starts making a popping noise, and the light on the adapter AND my monitor on the laptop started flickering. After about 3 seconds of me in shock, the laptop turns off. I quickly unplugged it from the adapter and tried to turn it on. When it wouldn't turn on, I turned it over, opened the back, and took the battery out and put it back in. It thankfully came on. I am very unsatisfied with Apple. I JUST got this laptop this Christmas, and I was very lucky to get it, and the power adapter broke. There are no noticeable problems with my laptop but there could be on the inside. I have been having problems with it before. It crashes when I'm playing WoW, and sometimes does it on Warcraft 3, which is like 7 years old, all on the lowest video settings and using my 9600 card. I am very unsatisfied considering I thought I was buying a computer that would actually work like intended. I may have a faulty laptop/power cord, but that doesn't change the facts. If anyone actually knows where I can possibly return this laptop/get a new one if faulty/get a new power cable, please post.
P.S. I just read online that the crashing while gaming appears to be from the fans not responding quickly to it heating up. Apple, change this. I have been having problems with my Macbook Pro since I got it and would really appreciate to get a few of my problems fixed.

Before everyone starts jumping on this OP, you have to be aware that there is a RECALL on magsafe adaptors. Apple never announces these things in writing (although a search of their Knowledge Base will bring up the information about returning for exchange).
Take your MagSafe adapter to your local Genius Bar (you MUST make an appointment in advance). You do not need to take a box or a reciept. If your MagSafe adapter is broken, take it to the Genius Bar and they will swap it out for a new one. This applies to all Macbook and Macbook Pro owners and was originally for the early 2008 models, but has been extended through late 2008 as well, since they were also found to have some of the same stock.
Never just walk into an Apple Store and ask them about your adapter. You MUST make a Genius Bar appointment. If you just walk in, they are instructed to guide you directly to the accessories wall where you can purchase a new one. If you go through your Genius Bar they will swap it out.
You can also call Apple Care even if you are beyond your warranty period.

Recall on Power Cords

I am waiting for my laptop power cord replacement I am leaving for the US for 6 months in10 days.
I received this information on the 25th of Sep:
Shipment Notification
30/09/2014
Thank you for choosing HP for your technology needs. We value your business.
This is an automated shipping confirmation of an order you placed for the HP AC Power Cord Replacement Program.
Your order was shipped on 09/30/2014 via DHL GM using tracking number 605115531103755620.
Please follow the instructions you will receive with your replacement AC power cord to dispose of your defective AC power cord.
Order Details:
Order No: HP149130
Order Date: 09/25/2014
Item(s) Information:
Item No: 213349-001
Description: Replacement power cord – CANADA wall plug
I went to DHL GM and checked the status and got this answer: I know I entered the number correctly because I copy and pasted it
Now What?
This question was solved.
View Solution.

Hi,
Check the below link and this is the result what I got when entered the tracking #.
http://webtrack.dhlglobalmail.com/?trackingnumber=605115531103755620
"I work for HP."
Please click the "White Kudos" star to say thanks for helping.
Please mark "Accept As Solution" if my help has solved your problem.

Does a Laptop Warranty Cover the Power Cord?

Hi, I bought a HP Envy Touchsmart 15 and it is still covered by warranty. However, I cannot find any support help online such as the support chat which I find very odd since I just used it about a month ago when my battery died! Where did all the support go?
Anyways, when I plug in my laptop, the LED by the power port does not come on, and my laptop will not charge or turn on at all. My battery is dead, but I know it works becasue it is less than a month old. Since my laptop will not run on AC power even with the battery removed, I feel the power cord is the problem.
I would really like to know if my warranty covers the power cord, and if so how do I contact HP, since there is absolutley no information when I go to "Contact Us" besides the consumer forums.
I am a ECE student at UT in Austin, and every day I go without a laptop is hurting my grades. So I need help ASAP

Hi
Yes, power cord, adapter are covered under limited warranty. HP would replace it for you if it's faulty.
Check warranty: http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us&lc=en
These are what I could find to help you:
Contact HP: http://h22207.www2.hp.com/us-en/contact-hp
Contact HP in Texas:
http://m.hp.com/us/en/store-finder/find.do?type=authorized&searchType=LOCALAREA&displayedAddress=787...
Regards
Visruth
++Please click KUDOS / White thumb to say thanks
++Please click ACCEPT AS SOLUTION to help others, find this solution faster
**I'm a Volunteer, I do not work for HP**

I'm having multiple crashes on my new 5s. I can't connect to my Mac Pro!! Power cord broken. How can I fix this without connecting to my MacBook? Very frustrating and disappointing. Please help!!!

I'm having multiple crashes on my new 5s. I can't connect to my Mac Pro!! Power cord broken. How can I fix this without connecting to my MacBook? Very frustrating and disappointing. Please help!!!

Hi there Rlong50,
You may want to try force closing all open apps and resetting the device as an initial troubleshooting step. Take a look at the articles below for more information.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
-Griff W.

My laptop crashes - i think it's the power cord but i'm not for sure

I have a 2 year old Toshiba Satellite Laptop model # A205-S4707. I bought it brand new in 2008, but I just recently started having this problem. I at first thought it was a problem with the video card because what will happen is the video freezes up and will show different color lines or a black or blue box. I thought the window air conditioning unit by my desk being on may have something to do with it because I started noticing the issue at the beginning of summer when I started using the window AC. The problem would normally happen when it would be loading my programs when I first turn it on, but now it crashes 30 minutes to an hour or maybe 2 hours after I turned it on. I than thought it might be my power cord since there's a couple places in my power cord where the inner wire is exposed, so I taped the areas and plugged it back in and it still crashes, but not as much as it used to. The other day it wanted to crash every time I tried to start my laptop up, and since it would just crash after 2 hours of it being on. And this morning it wanted to crash while loading windows twice when I had it plugged in, but when I unplugged it it's working fine. Something tells me it's the power cord causing the issue - anyone else have any experience with this issue? If so, how can this issue be resolved? I can't go on depending on battery usage because I like leaving my laptop on when I'm asleep (I have it turned off when I'm at work - so it's on probably 15 hours a day). If anyone can help me, I'd appreciate it. My OS is Windows Vista.
THanks,
Mike

I have an 18-month P305 series Satellite and for a while (approximately 8-9 months ago) I couldn't figure out why my laptop would all of a sudden shut down while everything was working fine, or sometimes it even shut off when I press the power button to turn it on. My laptop was also acting pretty wierd with the Illumination Buttons, they wouldn't respond and froze, wouldn't light up after the computer has turned on and sometimes it won't turn off if the computer's been completely shut down, yes, the lights still stay lit afterward.
Just last week, when I was moving my laptop around to adjust for comfort, the thing shuts down on me again, this time I realized that the ac light had a 'quick' flick and this tells me that there is something wrong with power supply, either DC jack or the cord by the plug. I usually disconnect the battery when I have it plugged in to preserve the life of the cells. So when every time this thing becomes loose, the laptop would shut off. I was actually blaming the problem with bad BIOS and and maybe faulty updated drivers. The other day, I held the wire (by the socket and the fuse) and kind of twist and turn it and sure enough, I lost power, and the ac light flickered. I knew right away that was the problem. I found an identical original OEM power supply on ebay for $15 shipped, received it today and all is well. All this time, the culprit was the power cord.
My advice is to take the battery out and run the power from the AC cord, wiggle and turn the 'wire' slightly by the dc jack, also, test the plug to the DC connecter; hold the barrel (the plug socket to the computer) and wiggle it, if it doesn't shut off then it's the wire and you need a new power supply. Make sure you buy one that is of high quality. I recommend OEM for safety reasons.
Satellite P305-S8997E | Windows7 Pro 64-bit | Intel Centrino Core 2 Duo T8100 2.16GHZ | 4GB DDR2 RAM | 320GB 5400RPM
Dell XPS 17 | corei7 andy Bridge | 8G DDR3 | 1TB x7200 | BD-RE | 1080P

My laptop turns off when i remove the power cord

I have a Pavilion dv7-6c27cl running windows 7 (64 bit). Everytime I remove my laptop from the power cord, it shuts down immdiently. The battery says that it is at 77% and charging. I don't know what wrong at all. The light on the side is orange. Ideas on what's wrong and how to fix it?

It has to be a battery problem....I am getting that it just sits at 77% and never goes higher or lower? If you are still in warranty, the battery is covered (up to 1 year, I think), and if not you need to buy yourself a new battery. If by some chance you could try another known good battery that would be helpful but that seems unlikely.

Envy DV7 laptop will not boot without the power cord being connected

My laptop won't boot on its own even when the battery indicator reads "fully charged (97%). If I have the power cord plugged into the computer (and the wall), it boots right away. Without the power cord, the "power indicator light" flashes once, the screen brightens to a lighter shade of gray, then it just shuts down.
I'm thinking I need to replace the battery but I thought it best to check with the experts first...................☺
Thanks!!
ETA..........I just saw the post about power cord failure. My power cord is one of those affected and I will be filling out the request for a replacement. Unfortunately my serial number is apparently located inside the battery compartment. I'm wondering if my cord has overheated and caused this boot problem with my computer.

Hello, @jksweeney
Welcome to the HP Forums.
I see that your having an issue with the power and your notebook. That you've applied to have the power cord replaced as it was part of the recall.
Please let me know when that has been taken care of if the issue remains. I will remain subscribe to this thread, so that I will be notified if you post again.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

HT4061 My phone will not turn on. I did a hard reset but all that my screen will show is a picture indicating I should connect the power cord to iTunes (iTunes icon).I don't know my serial # and I do not have acces to my laptop

My phone will not turn on. I did a hard reset but all that my screen will show is a picture indicating I should connect the power cord to iTunes (power cord symbol with an arrow iTunes icon).I don't know my serial # and I do not have acces to my laptop.

The serial number has nothing to do with this.
YOur phone is in recovery mode.
You will need access to a computer with itunes on it to restore your phone.
http://support.apple.com/kb/HT1808

Can you charge a macbook by any other means than the power cord? For example the usb drive? My cord works fine but the outlet on the laptop is not.

Can you charge a macbook by any other means than the power cord? For example the usb drive? My cord works fine but the outlet on the laptop is not.

The only way to charge a MBP is with a MagSafe power supply (wall or airline) try http://support.apple.com/kb/TS1713

My laptops power cord is broken.

Similar Messages

Maybe you are looking for