My large text at 32pt font doesn't affect all of my emails, why?

In his iPhone Settings, under Accessibility, my boss has his Large Text set at 32pt font. However, about half of his work emails come through in the large font, and half do not (they come through in 5pt font, it's really small). The email is an Microsoft Exchange email, and I've had my fair share of problems working on an iPhone with an Exchange account, but this seems odd as there doesn't seem to be a reason why some emails come through in 32pt font, and other's don't. I don't know if it has anything to do with the length of the chain of the email, like 40 email responses come through small whereas an email chain of 5 responses comes through in 32pt. AppleCare had no idea, and did some troubleshooting (e.g. rebooting and try to reset all preferences) which didn't work. Help please!

No, only outbound emails are HTML. Inbound emails are sent in their original format, whether that's RTF or Plain Text. So is that the problem then? Emails that are sent, lets say, Plain Text where it doesn't support italics, bold, or other text formatting? Although, it seems that many of the emails that aren't affected by his iPhone setting of 32pt text seem to come through in either RTF or HTML, as most of these inbound (external) emails are also coming from Outlook 2010.

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