My library won't connect

Since the last Apple TV update my Apple TV won't connect to my library. My computer (Macbook Pro) connects to it fine as in the music wil play through the Apple TV but when I try to connect to the computer through the Apple TV it will run and run, then come up with the cannot connect error message. When I am playing music the icon will come up in the lower left corner what is playing
I have tried restarting all software, my wireless router, the Apple TV and my computer. My router is set to only allow hardware that is in it's MAC Address list to connect which the Apple TV does get through because it will stream Netflix and connect to Apple.
Help?
Thanks.

I had tried that and it didn't work.
What I had not tried was actually unplugging and resetting the ATV.
I had to do it twice. The first time it loaded the library, but when I tried to look at photos it crashed.
The second reset seems to be holding fine.
Thanks

Similar Messages

My computer shows up on my apple tv but the library won't connect

my computer shows up as connected on my apple tv but my library wont load. An error message comes up saying "could not connect to library. make sure your computer has itunes open, and that its on the same network as Apple TV."
my computer and apple tv are both connected to the same network and itunes is open on my comp. what can i do to fix this?

I have the same issue with the new Apple TV (3rd gen).
I have two libraries on one machine which is connected to the LAN via Ethernet. Homeshare has been setup with the same Apple ID for both libraries and both accounts are logged in (using fast user switching), with iTunes running.
My iPad and iPhone can see both libraires and stream content from them over wifi. The ATV can see both libraries, but will only load content from one of them, and not always the one that belongs to the currently logged in user. The other, just gives the "could not connect to library. make sure your computer has itunes open, and that its on the same network as Apple TV." error, as above.
The network connection is fine, the ATV is up-to-date, as is iTunes and OSx. HomeShare is enabled on all devices and using the same Apple ID. I've tried rebooting, restoring the ATV, rebooting iTunes on both accounts and the Mac itself. Nothing works.
Any help is greatly appreciated.

Won't connect to internet at local library

I can connect to the internet via wireless anywhere, home, school, at a friends house but I can't connect to the WiFi at my local library. I used to be able to but now it just won't get internet, it just assigns itself an IP address and leaves it at that. I know it's not an issue with Mac because when this happened for the second time there was a man next to me online on his MacBook. I've used the internet there on a 2005 iBook G4 which was also running Leopard. I've also been there with a Sony running Linux and Windows without issue. I've also reinstalled OS X Leopard but it still won't connect to the internet, just the local network.

Turn off the router. Wait couple of minutes. Turn it back on.
Wait until all the lights are lit up.
Now relaunch Safari.
Best.

ATV Updated to 6.2.1, now won't connect to library

Just updated my ATV (3rd gen) to 6.2.1. Everything works EXCEPT connecting to my library. I can play from the computer over ATV through AirPlay, I can connect to Netflix, the ATV even shows up in the side bar on iTunes. It won't connect to the library though. I get the error telling me to make sure it's on the same network (it is) and that iTunes is on (it is).
I've unplugged the unit twice, the second time I let it set for a while before re-plugging it in. Still nothing.
Thoughts?
Side note: Why whenever Apple updates anything does it stop working? Just a thought.

If on wifi try connecting via ethernet
Make sure port 123 is open on router and that its up to date
Toggle home sharing off/on via ATV and iTunes

Please Help - My iTunes library won't recognize my iPod classic

My iTunes library won't recognize my iPod classic 80gb. I try doing the trouble shooting steps on apple, but they still did not work. Any help would be greatly appreciated. I'd love to add some newer music to my old iPod for listening in the car or when travelling. Thanks a lot.

Hello dmbnewfie,
Welcome to the Apple Support Communities!
I understand that your iPod classic is not being recognized in iTunes when you connect it to your computer. I know you have tried some troubleshooting on the Apple website as well, but without knowing which steps you have completed, I would suggest working through the attached iPod classic Troubleshooting Assistant.
Apple - Support - iPod - iPod classic Troubleshooting Assistant
Have a great day,
Joe

New ipod touch won't connect to itunes

My new iPod touch won't connect to itunes on my iMac. I have several devices already connected to this itunes library, any suggestions? Thanks.

See:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
You need iTunes 10.5 or later and that requires OSX 10.5.8 or later.

My ipod touch is disabled because i forgot my password, it won't connect to iTunes because it wants my password, what do I do? Thanks

My ipod is disabled because I forgot my password and now it won't connect to iTunes because i don't know the password. the apple store said connect to itunes and follow the prompts but it's not happening. can anyone help me please? Thank you.

Connect the iPod Touch to your iTunes library in Recovery Mode using the instructions in this Apple support document. Then restore it to factory settings.
http://support.apple.com/kb/ht1808
B-rock

How to enable a disabled iPod that won't connect to internet

trying to enable my disabled 5th generation iPod touch. I have tried connecting to iTunes on the computer, which I couldn't get it to do anything. I then tried using the "Find my iPhone" website and erased the iPod. However, I got a message that says "This iPod will be erased when it connects to the internet". How do I connect a disabled/locked iPod to the internet/wifi while it is waiting to be erased because it won't connect to internet/wifi?

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

Itunes won't connect to store, network connection timed out

hey
its been a while now and its really starting to annoy me. my itunes won't connect to the store anymore and its been so long i can't remember what made it happen, i get an error message coming up saying network connection timed out ... no error codes appear.
i am on vista using windows firewall any help would be great
thanks
ps ran the diagnostics thing and ...
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
DIXONSXP F71IX1
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 2CD15BEB3A65D713
Current user is not an administrator.
The current local date and time is 2009-05-11 22:55:05.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {07364232-E167-4026-91DE-D8CFCE06A923}
Description: 802.11g Mini Card Wireless Adapter
IP Address: 192.168.1.67
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Mon May 11 21:59:06 2009
Lease Expires: Tue May 12 21:59:06 2009
DNS Servers: 192.168.1.254
192.168.1.254
Adapter Name: {FE8AEE52-0E28-4AF6-BF42-DA227457820E}
Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-03-12 22:50:42.
Message was edited by: hurley_aiden

Hi,
What security software is running on the PC? The security software could be causing the issue, try to reconfigure or temporarily disable it.
You can also try flushing the DNS as shown here: http://support.apple.com/kb/HT1527
This article: http://support.apple.com/kb/TS1368 provides more troubleshooting tips.
-Jason

ITunes store won't connect

My ITunes won't connect to the internet. My internet connection is fine otherwise. I tried fixing the firewalls, that doesn't seem to be the problem.
Here is the diagnostic that I ran:
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Dell Inc. Inspiron 1420
iTunes 10.2.1.1
QuickTime 7.6.9
FairPlay 1.11.16
Apple Application Support 1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 002DABF802D5F5D8
Current user is not an administrator.
The current local date and time is 2011-03-24 21:17:42.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.2.1.1 is currently running.
iTunesHelper 10.2.1.1 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {EF4E1D51-B405-42BC-814F-15B7D9D21B53}
Description: Dell Wireless 1395 WLAN Mini-Card
IP Address: 192.168.1.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Mar 24 19:51:39 2011
Lease Expires: Fri Mar 25 19:51:39 2011
DNS Servers: 68.87.71.230
68.87.73.246
Adapter Name: {89077184-25E2-46CA-BBE8-16006867C8AD}
Description: Broadcom NetLink (TM) Fast Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-03-23 13:47:59.
Any help would be appreciated. Thanks!

I am having the exact same problem and idk what to do for it. My internet is fine also!

Safari Won't Connect To Specific Network. Firefox Will!

I have a specific issue with Safari (and Mail.app) on a specific network I try to connect to.
The network is one offered on a train service, and pre-Lion I've been able to connect to it just fine.
All of a sudden my MBP and MBA are able to connect to the network - but if I try and start Safari it just bounces away in the dock.
On the rare occasion that Safari starts it won't connect to any webpages. Mail.app also refuses to work in the same way.
If I use Firefox - I can use the internet as normal (although I still have issues with Mail.app).
The bigger issue occurs when I am off the train and trying to use my laptop on other networks - Safari and Mail continue to refuse to work, even though the laptop tells me I'm connected. I have to restart the entire machine.
I've deleted networks from the SysPrefs, reordered them, tried a Google DNS etc etc. I've Googled the issue like crazy, and even contacted the train operator! - and so far come up with nothing.
Any help would be much apprecieted.

Do you have anti virus software installed or any apps like Little Snitch?
Try deleting the cache associated with Safari.
Go to ~/Library/Caches/com.apple.Safari
Move the Cache.db file from the com.apple.Safari folder to the Trash.
Restart your Mac, try Safari.
~ (Tilde) character represents the Home folder.
For LIon: To find the Home folder in OS X Lion, open the Finder, hold the Option key, and choose Go > Library
Message was edited by: Carolyn

IPod won't connect to iTunes/Computer

Soo I plug my iPod into the cord which is plugged into the computer, the computer makes the little beep that lets me know its detected a device and... Nothing. It doesn't show up in iTunes. It doesn't show the little charging symbol on the iPod. Nothing.
I've tried two different cords and three different USB ports. The annoying thing is it worked two days ago, and had been working prior to that for several months. Nothing has happened to the iPod or computer that would cause damage. They've both literally been sitting in this room for two days. I can plug my iPod into the wall charger and it will charge just fine. It can connect to the internet, etc. But it won't connect itself to iTunes via the USB cable... and I'm unsure of what to do next. I've googled around and checked the forums but I haven't found anything that works.
Assistance :3
Also, I can't download iOS 6.1.2, it just fails everytime after the verification process. I've never failed verification before so I'm not sure if this is a widespread issue or just me... The error I guess you would call it says "Software Update is not available at this time. Try again later."

This was the result of the Sync Test:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Gigabyte Technology Co., Ltd. To be filled by O.E.M.
iTunes 11.0.2.26
QuickTime not available
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0040BD380AA41E90
Current user is an administrator.
The current local date and time is 2013-03-01 10:06:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GTX 550 Ti
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
It said it didn't detect any iPod etc, although it is connected. I'm looking at it right now.
I also ran the Device Connectivity Test and the results were:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Gigabyte Technology Co., Ltd. To be filled by O.E.M.
iTunes 11.0.2.26
QuickTime not available
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0040BD000AA41F10
Current user is an administrator.
The current local date and time is 2013-03-01 10:10:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GTX 550 Ti
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26. Device is working properly.
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D. Device is working properly.
Intel(R) USB 3.0 eXtensible Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA 1394 OHCI Compliant Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod touch (4th generation) running firmware version 6.1
Serial Number: C3RG90TPDCP9

IPod won't connect to wifi, "Unable to connect to _____"?

I have an iPod that is a little under a year old. I got it in January of last year. I have 4.2.1 on it now, but shortly before I installed it my iPod wouldn't connect to any different wifi. I took it to a library and it wouldn't connect there, and it won't connect at home. I restored my iPod, I reset the network settings, I unplugged the wifi and plugged it back in again. Everything else, including my brother's iPod, connects to the wifi fine. What can I do?

bananaasplittt wrote:
I have an iPod that is a little under a year old. I got it in January of last year. I have 4.2.1 on it now, but shortly before I installed it my iPod wouldn't connect to any different wifi. I took it to a library and it wouldn't connect there, and it won't connect at home. I restored my iPod, I reset the network settings, I unplugged the wifi and plugged it back in again. Everything else, including my brother's iPod, connects to the wifi fine. What can I do?
You've tried about everything you can do. It might be time to contact Apple support for some advice. Since your iPod doesn't connect to any network it may need repair.

Macbook Pro/iTunes won't connect to Airplay ATV

Hey guys,
I have a bit of a weird problem here and can't figure out what the issue can be. I have an Apple TV (2nd Generation) and a Macbook Pro (Early 2008) that won't connect through Airplay. I can see the ATV in my Airplay/speakers options but when I select it it just gives a prompt that says "Connecting to Apple TV" for about 2 minutes. After that the message disappears and I find my iTunes is still not connected to ATV.
Now here's the odd part... ATV can play my library through Home Sharing just fine. My iPhone 4, as well as my wife's Macbook (white 2008) both connect fine through Airplay too.
The only thing that has recently changed in my setup is a new router (Sitecom WLR-4000). I've tried rebooting that, also tried turning off IPv6 on my MBP but both didn't change a thing.
Anybody have a possible solution??

It seems like I have located the issue. I went on the Macbook and checked the IPv6 settings (in Lion) and for some reason these said 'off', an option that Lion typically doesn't give. After turning IPv6 on, the Airplay didn't connect on this computer either. Upon trying to turn it off, the 'off' option had disappeared.
Then I found a discussion elsewhere on this forum detailing how to manually turn off IPv6 completely within Lion and it did the trick. Both for the Macbook Pro and Macbook.
Hopefully that was it. It's still odd as I'm still wondering what exactly in the router is blocking it from working, so if someone on here has an idea that's more than welcome.
Here's the explanation to turning off IPv6 for whoever needs it:
https://discussions.apple.com/thread/3202188?start=0&tstart=0

OSX 10.8.5 won't connect to Windows 2008 R2 NFS

Hi
We have about 25 Mac clients in our Microsoft Windows environment. OSX is bound to our single Active Directory domain and all our Windows server are 2008 R2.
For several years we have been using SMB filesharing and connecting the Mac clients to our Windows file server. Now we are experiencing performance problems and are evaluating NFS file sharing on our file servers. The Mac client won't connect to our Windows NFS server and we have pinpointed the problem to OSX requesting Kerberos token encryption type "des3-hmac-sha1" which is unsupported by Windows.
How can we configure NFS / Kerberos on OSX 10.8.5 to use a different Kerberos encryption type ?
I have tried to update the /etc/krb5.conf file without success. OSX is still asking for the same encryption type.
The file /Library/Preferences/edu.mit.Kerberos does not exist. The my understanding OSX 10.8.5 uses the Heimdal Kerberos implementation.
/etc/krb5.conf
[libdefaults]
ticket_lifetime = 1560m
default_realm = VARNER.NO
ccache_type = 4
# default_tgs_enctypes = aes256-cts-hmac-sha1-96 aes128-cts-hmac-sha1-96 des-cbc-md5
# default_tkt_enctypes = aes256-cts-hmac-sha1-96 aes128-cts-hmac-sha1-96 des-cbc-md5
# permitted_enctypes = aes256-cts-hmac-sha1-96 aes128-cts-hmac-sha1-96 des-cbc-md5
default_tgs_enctypes = des-cbc-md5
default_tkt_enctypes = des-cbc-md5
permitted_enctypes = des-cbc-md5
default_lifetime = 7d
renew_lifetime = 7d
autologin = true
forward = true
forwardable = true
renewable = true
encrypt = true
dns_lookup_kdc = true
dns_lookup_realm = true
[realms]
EXAMPLE.NO = {
kdc = example-dc1.example.no:88
kdc = example-dc2.example.no:88
[domain_realm]
.example.no = EXAMPLE.NO
example.no = EXAMPLE.NO
[logging]
kdc = FILE:/var/log/krb5kdc.log
admin_server = FILE:/var/log/krb5kadmin.log

So Does Maverick Fix this issue?
Im trying to sort out my inlaws wireless printing issues. They have a mac running 10.6.8 works fine wirelessly and USB. They have another mac running 10.8.5 and this mac will not see the printer directly. I can print via mac 1 using a shared connection. But if you deselect mac 1 sharing options then mac 2 cannot see the printer. I can print via usb and via the shared connection using mac 1. But not directly.... So if Bonjour is no good on 10.8.5 does the update to mavericks fix it?
Thanks

My library won't connect

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