My lightening Cable accidentally damaged and my iPhone 5 gets stuck sometimes and i have a 1 year warranty would apple recover my iPhone?
I've heard that apple exchanges your damaged product if it is within the warranty is it true?
You will need to bring the iPhone and cable to Apple for inspection. Only after they inspect it will anyone be able to determine if this will be covered by warranty.
Generally damage is not covered by the warranty only materials and workmanship.
Allan
Similar Messages
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My iPod screen is cracked, and I have a three year warranty, does Apple cover screen crackage if it isn't your fault?
Who is your 3 year warranty with?
How did the screen get cracked? -
I still have my guarantee, could i go to a apple store to replace the screen for free?
No, accidental damage is not covered by the warranty
Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 for the other 4Gs. They do not fix yours.
Apple - iPod Repair price
The following will void the remainder of the warranty
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit -
Can apple fix my Ipod ?
probably not because it is cracked, mine started separating at the top for no reason, not one crack or scratch anywhere just separting and opening up, I mailed it in to apple and they sent it back saying because we opened it up that voided the warranty. I sent it in because it opened up, duh, fought with them for a week on the phone, they sent me a coupon for a discount of a new ipod woo hoo, I will not by another apple product ever.
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I have a cracked iPhone 6 screen. I just bought the phone, but not AppleCare. If I get my iphone screen replaced through apple how much do I pay and would it void my one year warranty with Apple?
To replace your phone's screen costs $109US and I don't see why having Apple replace the screen would void your warranty.
http://www.apple.com/support/iphone/repair/screen-damage/ -
I have an iphone 4 and my screen glass is cracked, the screen itself is fine its just the glass. Im with vodafone and have a 1 year warranty, could i get my screen replaced free with my warranty?
No, damage is not covered by warranty.
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I bought my iphone 5s a week before and now its volume "up" button is not working when pressed.Does anybody know what to do to make it work?I have a one year warranty.Should i give it to apple retail shop or is there any way to solve this problem?
IF it is a manufacturing defect and you bought the device from Apple or an authorized Apple retailer, then take it into Apple.
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if my iphone 3g screen has smashed and my phone is out of warranty. will apple be able to replace the phone for me or repair the screen?
i heard apple can upgrade my phone if a pay a specific amount? is this correct?
also if my phone is out of warranty how much would it cost for it to be replaced?Apple does not repair smashed phones. It will replace the phone with another iPhone 3G as an out of warranty exchange for 199.00 USD.
You should check with your carrier to see if you are eligible for a subsidized iPhone 4. It may cost you the same as the out of warranty replacement for a phone almost 3 generations old. -
I have an imac 2009 the disk drive is damaged and I have lost the passwords I need to reset passwords I tried booting with a macosx disk from an external hard drive but did not read the drive how else can I reset password ?
I have a 2012 mac book pro can I use that to connect with firewire and load osx that way? and how woudl I do that?
Thanks so much!To what password are you referring? Do you mean your user account's admin password? Or do you mean the master password for File Vault or do you mean a Firmware Password?
For an admin password:
Forgot Your Account Password
For Snow Leopard and earlier
Mac OS X 10.6- If you forget your administrator password
For Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the menubar appears select Terminal from the Utilities menu.
Enter resetpassword at the prompt and press RETURN. Follow
instructions in the dialog window that will appear.
Or see Reset a Mac OS X 10.7 Lion Password and
OS X Lion- Apple ID can be used to reset your user account password.
If you cannot do the above then try this:
1. Boot to Safe Mode by restarting and after the chime press and hold down the COMMAND-S keys until a black screen with white type appears.
2. At the prompt, type the following commands pressing return after each command line:
/sbin/fsck -yf
If you do not receive a "Filesystem OK" message then repeat this command until
you do. If after seven tries you still do not receive a "Filesystem OK" message,
then the system is corrupted and needs to be reinstalled.
mount -uw /
cd /private/var/db/netinfo
mv local.nidb local.old
rm ../.AppleSetupDone
shutdown -r now
The second-to-last command above will cause OS X to think that the operating system is newly installed, and when the new owner starts up the computer it will send him/her to the startup wizard where he/she can start a new user without reinstalling.
This last method does not actually change a password. It simply removes the user accounts and lets you create an initial admin account as if the computer were new out of the box.
How to reset the OS X password without a startup CD:
Reboot into Single-user Mode. Enter the following and press RETURN after each command line
1. Type fsck -fy
2. Type mount -uw /
3. Type passwd <username>
I have never tried this method myself. -
ipod touch is not recognized by itunes and i have executed all steps in the apple suggested troubleshooting, the device will not reboot either. Any suggestions?
Does it light up at all? If not, you could have a battery issue.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101 -
Good afternoon, I would like some information I have an ipod nano 6th generation and has the same one-year warranty is only 2 months of use, and it fell down and broke the glass of the display, I called technical assistance in Brazil and informed me that Brazil has no repair services for Apple, which was the basis of its price change in the exchange is not worth half the value of the product.
I wonder how I do to change this device without the expense of 50% for the same product is in warranty?
Thanks in advance.yes agree, plus a multinational seeing a product and has no technical assistance to do the maintenance then it's no use I buy a new product if it is damaged I will always be because it has no prejudice in this maintenance.
sorry but even more products coming from China to Brazil in technical assistance. -
My ipod screen wont come on and i have a 3 year garentee
rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Are you sure you have a 3-year warranty?
in the USA the Apple standard warranty is one year and the extended AppleCare warranty is only for a total of 2 years. Check your Apple warranty coverage here:
Apple - Support - Check Your Service and Support Coverage -
This just started happening.. I open Itunes and the little round rainbow loading indicator just goes on and doesnt stop.. My itunes wont function.. It gets stuck. Then i have to force quit.. I tried to shut down and restart. also reloaded the latest itune 11.1.3 and it still gets stuck.
i use an external HD and thats fine.. all files are in there. But I have no idea why my itunes app is getting stuck.
Am I the only person this is happening to? What can I do to correct this problem?Hi marlonbnyc!
This article will help provide some basic troubleshooting steps that will serve as a guide for you to resolve this issue:
Mac OS X: How to troubleshoot a software issue
http://support.apple.com/kb/ht1199
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
ok, my former computer crashed and i have a new one. i would like to sync my ipod with the new one, but it wont allow me to with out removing all of the data on it. How can i fix this?
See Recover your iTunes library from your iPod or iOS device.
tt2 -
i forgot my security answers and i have provided rescue email same as apple id its been 6 monts and still no solution found i have credits in my account please help
Well, of course a rescue address which is the same as the main address (which doesn't work) isn't a lot of use.
Please see Kappy's comprehensive User Tip:
https://discussions.apple.com/docs/DOC-4551
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