My lightroom keeps defaulting to add serial number page every time it opens. I have a number and registered it but for some reason not excepting it

Does anyone have any solutions?
Thanks

Hi alexsandra2,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots. 
Resetting and/or restarting the device are good first troubleshooting steps.
iPod won't turn on
http://support.apple.com/kb/TS1383
Cheers,
- Judy

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