My lock button doesn't work. What can I do about it?

I got my iPhone 4 refurbished, and the lock button doesn't work. It turns the screen on, but not off, and it doesn't work to take screen shots.

More than likely a hardware problem.
Make an appointment at an Apple Store if there is one nearby to confirm.

Similar Messages

  • HT1386 If my lock button doesn't work what can i do to shut down the phone?

    If My Lock Button Doesn't Work What Can I Do To Shut Down The Phone?

    More than likely a hardware problem.
    Make an appointment at an Apple Store if there is one nearby to confirm.

  • My iPod touch home button doesn't work what can i do about it and I got it about a year ago and wat can apple do to fix it

    I got my iPod about a year ago and now the home buttOn won't work so every time I try to go back to the home
    Screen I have to power off and turn back on and what can I do to fix it and what can apple do to fix it and how much will it cost also the home button is stuck for example the button doesn't "click" when I press it

    Try:
    fix for Home button
    Fix a broken, unresponsive or sticky iPhone Home Button
    Make an appointment at the Genius Bar of an Apple store and see/her what they say. The may have a quick fix. Otherwise they will exchange it for a refurbished one for this price.
    Apple - Support - iPod - Repair pricing
    You can also try using the Assistive Touch Accesibilty feature if you have iOS 5.. See chapter 30 of the Users Guide
    iPod touch User Guide (For iOS 5.0 Software)

  • My iPhone vibrated for about 3 minutes and died. I cant restart it because my lock button doesn't work. what do i do?

    My iPhone vibrated for 3 minutes and died. The screen was black but the phone was still vibrating. I searched what to do but everything said to reset it. But one day my power button got stiff and doesn't work. I tried to plug it into iTunes but it was not recognized. What am I supposed to do?

    let it charge for 60 minutes, see if it awakes.
    Plug it to itunes , awake or not and hold both buttons for a couple of seconds

  • My ipod is out of warranty and the lock button just stopped working. what can they do for me?

    It's a 4th gen iPod touch and I need to know what apple will do for me

    Try:
    fix for Home button
    iPhone Home Button Not Working or Unresponsive? Try This Fix
    - If you have iOS 5 and later you can turn on Assistive Touch it add the Home and other buttons to the iPods screen. Settings>General>Accessibility>Assistive Touch
    - If not under warranty Apple will exchange your iPod for a refurbished one for:
    Apple - Support - iPod - Repair pricing
    You can do it an an Apple store by:
    Apple Retail Store - Genius Bar
    or sent it in to Apple. See:
    Apple - Support - iPod - Service FAQ
    - There are third-party places like the following that will repair the Home button. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

  • My lock button has stopped working what can i do to fix it

    how can i get this fix? or can i just go to the store and they will replace it

    Try:
    fix for Home button
    Fix a broken, unresponsive or sticky iPhone Home Button
    - If you have iOS 5 and later you can turn on Assistive Touch it add the Home and other buttons to the iPods screen. Settings>General>Accessibility>Assistive Touch
    - If not under warranty Apple will exchange your iPod for a refurbished one for:
    Apple - Support - iPod - Repair pricing
    - There are third-party places like the following that will repair the Home button. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

  • My ipod touch 5th generation will not turn on and the home button doesn't work. what do i do?

    Hello my name is Leslie and i would like to ask you guys a question on how to fix my ipod or what is wrong with it. My ipod touch 5th generation will not turn on and the home button doesn't work. what can i do to fix it ?

    Has the home button worked in the past, or is this been something that hasn't worked for some time? The only way to reset the device is with the sleep/wake (power) and home buttons together. Without it, you would have to wait until the battery dies and then plug it in to try and reset it. The Home button is used for several user troubleshooting steps. Without it, you cannot perform a reset, put the device into recovery mode, or place it in DFU mode. You need to get the home button repaired.

  • My screen if frozen and I can't shut off my phone. I already have my assistiave touch button on my screen but it still own't let me shut off my phone. And my lock button doesn't work either

    My screen is frozen on the camera and my phone won't let me shut it off. My lock button doesn't work and my assistance touch button won't let me shut it down either. My phone also takes hours to die and my battery if fully charged so i can't wait for it to die i need to get it back to normal asap! How do I get it to unfreeze?

    A reset is when you press and hold both the home and sleep buttons for 10 seconds or so until the Apple logo appears. You won't lose any data. Give it a try.

  • My mini Ipad says I haven't backed it up to iCloud for 2 weeks.  Back ups happen when this ipad is plugged in, locks, and connected to wifi.  The ok button doesn't work, I can't open settings to make sure wifi is connected. Nothing works!!!

    My mini Ipad says:   I haven't backed it up to iCloud for 2 weeks.  Back ups happen when this ipad is plugged in, locks, and connected to wifi. 
    The ok button doesn't work, I can't open settings to make sure wifi is connected. Nothing works!!!  I have it pluggled into my computer but apparently it isn't backing up since nothing has changed.  it is unuseable!

    Reset iPad
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    Note: Data will not be affected.

  • HT201401 My lock button doesn't work, but I turned my phone off using touch assist. How can I turn it back on

    My lock button doesn't work.  I turned my phone off using touch assist - but now I cant turn it on.  Is there a way to turn my phone on when the lock button doesnt work?

    you can call it

  • My Ipod has a white screen, and the lock button doesn't work. How can I fix this.

    how do i fix my ipod?
    its screen is white and my lock button does not work i can sometimes bearly see the screen which hepls me find my assistive touch. My friends have told me to put it into recovery mod, but this will not work because of the lock button being broken.

    Place the iPod in recovery mode using this program:
    For PC
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    For MAC or PC
    The Firmware Umbrella - TinyUmbrella
    Then restore to factory settings/new iPod. If still problem you have a hardware problem.

  • How to unlock an iphone 3gs when it's sim locked and the lock button doesn't work???

    I bought this iphone 3gs off an app. I just want to use it as an ipod. it is sim locked (with two attempts left) and the lock button doesn't work at all. What can I do? I just want to use it as an ipod.
    I have also tried everything. I took the sim card out and put it back in again. And I have also left it out. And I have tried connecting it to itunes but I need to unlock. (some of these were suggested by the seller)
    Please help me.
    im

    My guess - and this is completely a guess - is that the SIM in that phone has a PIN that was added to it by the previous owner. Whomever you bought it from didn't bother to check for this (or didn't care) before they got it from the previous owner.
    You need to get a new AT&T SIM for that phone - you could even borrow one from a friend if they have one that will fit the phone. You would only need the SIM to activate it.
    There is no way to activate an iPhone without a SIM in it, even if you don't plan to use it as anything other than an iPod.
    ~Lyssa

  • Lock button doesn't work on iPhone 4

    Lock button doesn't work

    I fixed my powerbutton easily with some
    water repellent oil. I dont know what its called, it is that thing you use for locks and hinges anyway. My iphone powerbutton has been working for like 7 months now. There is no difference from when it was new! I can really recomend this. Just remember to turn of the phone and have it upside down when you spray. And dont use to much! Theres no need for more than a few drops.

  • I'm stuck on a safari/app page.My power button or home button doesn't work.What do I do?

    I'm stuck on a safari/app page.My power button or home button doesn't work.What do I do?I cant get to the home page or shut it off.

    Try the steps here that you can accomplish. You can use this program to place the iPod in recopvery mode
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • HT4061 I have an iphone 3gs - the new ios 6.1 (?) upgrade has inabled my phone. I get a white apple on the screen. can't reset phone - doesn't work. what can I do besides take phone into Apple?

    I have an iphone 3gs - yes, an older iphone. 
    This morning apple had a msg that asked if I wanted to upgrade to the new ios 6.1 (?).  I said yes.  Now I can't use my phone.  I've tried hitting the power and other buttons.  I get a white apple on the screen. can't reset phone - doesn't work. what can I do besides take phone into Apple?  This *****!  I realize (now from reading internet) that my phone/system may be uncompatible.  Help!

    I have a 3GS (a true classic design!) and have upgraded it to 6.1 today.  The process did not go without a glitch - it took a few attempts to get the app's to sync but after detecting the ones causing an issue and deleting them it works - so far!  I have had issues about 50% of the numerous times a new OS is uploaded to this phone and always take the new OS with trepidation.  But at least you know there is a 3GS with 6.1 working OK.
    I suggest you do a fresh restart to the phone several times - without it being connected to the computer - to see if it gets its act together and starts.  I think it will.  Hold down the top 'power' button and front round control button until it shuts down - goes blank and dead.  Then press the top power button to re-activate - reboot - it.
    If that does not work then plug into your itunes computer, navigate in iTunes to see your iPhone and hopefully you will be able to sync it or at least 'restore iPhone' from the 'summary' tab.
    If you can not get onto the iphone perhaps you will still be able to sync if in iTunes by going - 'file' - 'devices' - 'sync iphone' or failing that try transfer purchases' and ultimately 'restore from back-up'.
    I had technical problems with my old 3GS (suffered a failed wireless antenna) so I took it to an Apple Store and they issued me with a service-replacement/reconditioned phone for a very modest charge.  So if worst come to the worst get a new phone that way!

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