My lock button has stopped working will Apple replace my phone with a new one?

I have an iPhone 5 which I got in January of 2013 it is now October 2013 and my lock button has stopped and the camera seems to be depixelating I think, would Apple replace the phone with a new iPhone, I haven't dropped it, it has no major dents or drop wounds. Also as a secondary question, if they do replace the phone do I get the charger cable ect? or are no accessories included ?

No accessories, just a perfect Replacement iPhone 5 exactly like yours, same color, same GB, everything the same.

Similar Messages

  • Loudspeaker and Lock Button not working? Will Apple replace my phone with a new one?

    My loudspeaker hasn't been working for a few weeks now, and recently the lock button has stopped working too.
    I've never dropped my phone in water etc. for the loudspeaker to stop working, and the lock button suddenly just did not work anymore - jammed in?
    I booked an appointment with the Apple Genuis Bar, will they likely repair my phone or give me a refurbished one?
    Cheers.

    Apple will not repair this iPhone, you will get a perfect replacement iPhone 4S exactly like yours, except it will function perfectly.

  • Will apple replace my phone with a new one?

    I have always noticed since the day I got my 3g- sometime the seccond week it came out-that it had the problem of "light leak.". I just did not know it was a problem until today when I was searching for articles about my iPhone 3g dead pixel which I noticed yesterday. I think it's a dead pixel-black/grayish and looks like dust or eraser shaving under screen. I also have a couple of stuck pixels-green dots. Anyway, the pixel problems are very anoying to me. If I make an appointment with the apple retail store genius bar close to where I live, will apple fix my phone, give me a refurbished phone, or give me a brand new phone? I know the 3g s is comming out in a few days, but I am not looking for my current 3g to be replaced with a 3g s, just a new normal 3g. Any ideas on what would happen?

    Every warranty claim is on a case by case basis. If someone here tells you that their iPhone was exchanged under warranty with the same problem as you described doesn't mean that Apple will do the same in your case. All you can do is make an appointment and see what they say after your iPhone is inspected and tested. If your iPhone is exchanged under warranty, you would not receive an iPhone 3GS as the exchange if requested.
    Per the written warranty, an exchange under warranty will be a new or refurbished iPhone without you being able to tell the difference.

  • HT4993 My iPhone charger has stopped working will apple replace it?

    My iPhone charger has stopped working will apple replace it?

    If it's still under warranty they will.

  • My usb to lightning cable I bought in April has stopped working will Apple replace it?

    How long is the warranty on a kightning to usb cable. I purchased mine in April2014 and it has stopped working.

    Yes, they should replace it.

  • Will apple replace my phone with no cost if my lock button has stopped working??

    will apple replae my phone with no cost if my lock button has stopped working? iphone 4

    Welcome to the Apple Support Communities
    Only if the iPhone is in warranty. If not, you will probably have to pay for a refurbished iPhone (Apple doesn't repair iPhones and return them to you). See "Warranty & Service Pricing" > http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

  • My ipod touch 4th generation lock button has stopped working how do I fix it myself or how much will it cost to be repaired?

    My ipod touch 4th generation lock button has stopped working how do I fix it myself or how much will it cost to be repaired?

    Hi peace1161,
    If you are looking for more information about repair pricing should you decide to have your iPod Touch serviced, you may find the following page helpful:
    Service Answer Center - iPod
    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
    Regards,
    - Brenden

  • My centre button has stopped working and my top lock button has stopped working too. I've had this iPhone 2 years now, can I take it into apple and swap for another phone or am I not covered? Thanks

    My centre button has stopped working and my top lock button has stopped working too. I've had this iPhone 2 years now, can I take it into apple and swap for another phone or am I not covered? Thanks

    The standard Apple warranty is 1 year. I believe you can purchase AppleCare+, which extends the warranty to two years from the date of purchase. This extended warranty needs to be purchased within 30 days of the purchase date for the phone.
    If you have the extended warranty, you may be able to get a replacement phone at no cost. You will need to make an appointment at an Apple Store Genuis Bar and have them take a look at the phone.
    If you did not purchase the additional warranty coverage, you should be able to purchase an Out-of-Warranty replacement, which is $199 for the iPhone 4S.
    ~Lyssa

  • Lock button has stop working

    My lock button has stop working what do I do..... It will not lock

    You being the phone into Apple for evaluation and possible replacement.

  • My iPhone 5 lock button has stopped working

    My iPhone 5 lock button has stopped working, it says on the website that certain models can be sent in to be replaced and that my serial number is one of these, but I am out of warranty and will not allow me to contact Apple without payng £25, is anyone else had the same issue as I don't want to pay out money to get something fixed that Apple have recognised to be faulty, and I don't live anywhere near an Apple Store

    Hi
    The £25 charge is a support charge for iPhones out of free support, you should not be charged for requesting support for a recall issue however if you can stretch to get to an Apple Store it is worth it resolving any issues face to face rather than email or phone is just easier.
    Check you are eligable here:
    https://ssl.apple.com/support/iphone5-sleepwakebutton/
    Hope this helps

  • HT4528 My top lock button has stopped working, how do I go about getting that fixed/replaced?

    My top lock button has stopped working on my iPhone 5.  How do I go about getting that fixed/replaced?  I bought this phone last October.

    Take it to your Apple retail store genius bar ,it has 12 months warranty

  • My iphone 4 doesn´t connect thorugh Wi-Fi, apple replaced my phone for a new one and it has the same problem. I have an ipod and it doesn´t have this problem. Does any one know what to do?? Thanks

    My iphone 4 doesn´t connect through Wi-Fi, Apple replaced my phone for a new one, but the new one  has the same problem. I have an ipod third generation and it doesn´t have this problem. Having compared both working at the same time, the iphone alsways lags behind or doesn´t even connect to the internet via Wi-Fi. Does any one know what to do?? Thanks

    Have you ever checked to see if there is an update for your router? If yes, then power off router. Then on iPhone go into settings and do a reset network settings. Power router back on, and try connecting phone to router.

  • My iphone has fallen into the water 6months ago and there is no apple store in my country so i gave the phone s technical service.but they couldnt repair the phone.and now the battery is swollen.can i replace the phone with the new one in spain?

    My iphone has fallen into the water 6months ago and there is no apple store in my country so i gave the phone s technical service.but they couldnt repair the phone.and now the battery is swollen.can i replace the phone with the new one in spain?

    You can only obtain warranty OR post warranty service in the country of original purchase
    As your iPhone has user damage it has no warranty
    IF the iPhone originated from Spain or another EU country you can get out of warranty service in any EU country

  • I found some little black dots n my iPhone 5 screen. I've only had it for 2 weeks. What are they and will apple replace my iPhone for a new one or fix it?

    I found some little black dots n my iPhone 5 screen. I've only had it for 2 weeks. What are they and will apple replace my iPhone for a new one or fix it?

    They should have one in Stock, but you never know. Call your Apple Store and tell them you have an iPhone 5 color and GB, and that you most likely will need a replacement, do they have any in Stock. If yes, go in, if not ask for advice on how to handle your problem.

  • My iPone 5 has broken the lock button has stopped working and there are many other software problems, I was wondering would I go about in getting this repaired by apple?

    I have my phone since november and it has slowly start to bug out, the brightness will just adjust itself, it won't repond to my touch. The lock button has completely stopped working. What do I do? I've never had to deal with apple ever before so I'm not aware of their producer and how long do I have to wait to recieve my product? Hoping you could answer my question. Many

    I should have seen that coming
    Start here
    https://expresslane.apple.com/Issues.action
    assuming you are in US
    Following on from excellent advice above you pick the  "Genius Bar" from top menu of particular store

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