My lock screen wont light up. I put it on the charger and it still makes the tone to let me know that its charging. I also got my dad to call it from his phone, it rang but my lock screen wont light up. I cant use my lock screen button because it broken.

It is not working what do i do

First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
If that doesn't work Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

Similar Messages

  • I have a 3G iphone4, iOS 5.1.1. I changed my apple ID and since then iCloud has constantly helpfully let me know that my user name or password is incorrect. I have edited my password in my iCloud account settings, but it won't allow editing my user name

    Recently changed my apple ID. On my 3G iPhone 4 iCloud has since then been letting me know that my user name or password is incorrect.  I can edit the password in iCloud account information but user name is grayed out and can't be changed to my new apple ID. Haven't been be able to fix this by going into my Apple ID account or synching the iPhone.

    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.

  • My husband and I share an iTunes account. I just got a mac, but everything I send by message from the mac appears to come from his phone. How do I correct this?

    My husband and I share the itunes account. I just got an iMac. Everytime I send a message from my iMac, it appears to come from my husband's account phone number. Is there any way to fix this? Also, when I open iMessages, all the texts are from his phone (his text conversations).
    Thank you so much for your help!
    Myrna

    Try This:
    Open up the imessage app on your Imac.  Once you have it opened go to top left corner of your screen next to the apple picture and the word MESSAGES appears. Click on it then click on preferences and uncheck your husbands phone and number and or any other numbers which are checked. I had same problem this fixed it. Also if you wanted to you can open up your own Apple account, but that's not really necessary. My wife and I both share the same as you do

  • Hi guys.Got a problem with my iPhone 5. I bought it in a shop 4 month ago. After I got a visitor with iOS 7 on his phone he would like to charge his phone with my Laptop and cable.But when he plugged it in it showed a message wich says: " This cable or ac

    Hi guys.Got a problem with my iPhone 5. I bought it in a shop 4 month ago. After I got a visitor with iOS 7 on his phone he would like to charge his phone with my Laptop and cable.But when he plugged it in it showed a message wich says: " This cable or accessory is not certified and may not work reliably with this phone".
    How is this possible? I then phoned the shop and told them my problem. When I gave them the details I also found out that the imei No. in the iPhone is the same as on the original box. But the the Serial numbers are different. I already try the support centre but I’m over the 90 days.And there is no Apple Store in Namibia. I hope someone can help me here. Thanks, Ralfar

    You are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
    and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money..

  • When my husband got his iphone i signed him in under my apple acct. now all of my info goes into his phone. How do I delete my acct from his phone and sign him in under his email and password

    My husband got an iphone for the first time. Its an iphone5 . When he got it i signed him in under my Apple ID. Now everything I do goes to his iphone, How do I delete my account from his phone and get it under his email and password. I have tried everything I can think of

    Michael Black wrote:
    Sorry, did not mean to misquote you. Personally, I see nothing wrong with married couples sharing a single AppleID for purchases, and certainly many do. But it's a choice.
    Actually, it does bring problem to couples, married or otherwise, when they spilt up. This forum is full of horror stories of splits and then one of the couples "locks" the other out of the Apple ID and in some cases rendering the phones useless (because of activation lock). Pettiness, IMO. But I digress .
    I have found Family Sharing to be quite useful and have 4 users in my group and it has worked without a hitch since day one.

  • I have quicktime  player 7.7.2. A relative video clips from his phone. Previously they downloaded with both video and audio. As of Sept. 30 only the audio downloads, yet Quicktime still plays older saved video/audio clips. Help?

    I have Quicktime Player 7.7.2. A relative has been sending video clips from his phone since June, and until Sept. 30 both the video and audio would download. SInce that date only the audio downloads, yet I can still open and play the older saved videos just fine. I tried looking at QuickTime help info available. One place said something about purchasing Quick Pro for use with 7.7.2, but if I need that, why can I still open older saved videos? Thanks for any help.

    I'm adding more information:
    in Finder, my iMovie folders are all visible and accessible.  When I click on a clip from iMovie Events folder, Quicktime opens and plays the clip.  ALL my video is not missing - it just isn't showing up in the Event Library!
    This happened all of a sudden, while I was working on iMovie project (on both computers).
    All my Projects are intact, and play when I open them. 

  • All my contact are being copied to my friend's iphone and i also am getting his contacts on my phone,when i delete a contact it also deletes it from his phone,we are sharing the same apple ID. How can i stop our contacts from being shared between us

    All my contact are being copied to my friend's iphone and i also am getting his contacts on my phone,when i delete a contact it also deletes it from his phone,we are sharing the same apple ID. How can i stop our contacts from being shared between us

    Everything that you have checked in your icloud settings will be shared between devices using the same Apple ID.  If you don't want icloud to share that information, then simply turn off that process under settings > icloud

  • One of my friend stole my iphone 5 and he knows my password for the phone but he's not using wifi or the sim network cause he knows that I enabled find my iphone and I wanna lock it or burn the phone he is using my pictures

    one of my friend stole my iphone 5 and he knows my password for the phone but he's not using wifi or the sim network cause he knows that I enabled find my iphone and I wanna lock it or burn the phone he is using my pictures and he has shared most of my pictures and the find my phone says it will erase the phone once it will be contact to the internet
    what about if he didn't? what to do pls I need to lock the phone as soon as possible am living in saudi arabia and we dont have apple store here to support me I need to contact anyone in apple store so I can give him the serial numbere and IMEI so they lock the phone with out waiting him to contact to the internet
    I made a report but the problem is it was stolen from of my best friends and I dont know which one we were 4 persons in my house so I dont know which one exactly but it seems I was unlucky to chose them as best friends and trusted them for 2 years and now he's shairing my privte pictures which has dameged my life and if the goverment saw my pictures they will but me in jail for those pictures which is noraml gay pictures but our country difficutl pls any one help me

    What To Do If Your iDevice Is Lost Or Stolen
    If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
    If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
    This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
      1. Reporting a lost or stolen Apple product
      2. Find my lost iPod Touch
      3. AT&T. Sprint, and Verizon can block stolen phones/tablets
      4. What-To-Do-When-Iphone-Is-Stolen
      5. What to do if your iOS device is lost or stolen
      6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
      7. Find My iPhone
      8. Report Stolen iPad | Stolen Lost Found Online
    It pays to be proactive by following the advice on using Find My Phone before you lose your device:
      1. Find My iPhone
      2. Setup your iDevice on iCloud
      3. OS X Lion/Mountain Lion- About Find My Mac
      4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)

  • I used my appleid on my husband's phone.  Our contacts merged and our phones both ring and he sees my texts. I deleted his contacts from my phone and they deleted from his phone also.  How can I get my appleid off his phone and restore his contacts?

    I used my appleid on my husband's phone.  Our contacts merged, both phones ring and he sees my texts.  I deleted his contacts from my phone and they deleted from his phone also. How can I get my appleid off his phone and retrieve his contacts?

    Teacher48 wrote:
    I used my appleid on my husband's phone.  Our contacts merged, both phones ring and he sees my texts.  I deleted his contacts from my phone and they deleted from his phone also. How can I get my appleid off his phone and retrieve his contacts?
    Bad mistake. You shouldn't have used your Apple ID on his phone. And you made it worse because now the contacts are gone, as you deleted them from your phone, they got deleted on iCloud. Your husband should have his Apple ID.
    There is really no way of recovering the deleted contacts unless you backed up using iTunes and even then you will only be able to recover those contacts that were on a call list. Read here:
    iTunes: About iOS backups

  • We have a 5s active on our account.  After turning on a previously active 4s (it had the same number)  The 5s can no longer place call and when you call it from another phone the 4s rings, but will not pick up.  Texting over the cell networks works fine.

    We have a 5s active on our account.  After turning on a previously active 4s (it had the same number)  The 5s can no longer place call and when you call it from another phone the 4s rings, but will not pick up.  Texting over the cell networks works fine.  Any suggestions??

    hens0861,
    Hmm, let's ensure this is working as it should be! So what phone should be active on your account? Did you switch the devices online or how to did you activate the 5s? Please share details.
    KarenC_VZW
    Follow us on Twitter @VZWSupport

  • Weird calls made from cell phone?

    Just wondering if anyone else has had this problem.
    Today, I went online to pay my bill (due April 14th) and noticed an international long distance charge for $69.65 on one of the lines on my account.
    I did some digging and pulled up the bill with the charge on it, along with all the phone calls made from each phone on my account. On this particular line, there are some VERY weird phone calls. On 2/26/11, the are numerous calls that start at 1:05 am and continue - there is a different phone call made almost every minute. It also happens on 3/11/11 in the evening, 3/12 in the early morning, 3/12 in the evening, and one call made on 3/13 at noon. Here is what it looks like (deleted my location for privacy):
    3/11 9:30P 800-429-5483 Off-Peak N&W  Toll-Free CL 1 -- -- --
    3/11 9:31P 312-568-7744 Off-Peak N&W  Chicago IL 1 -- -- --
    3/11 9:32P 800-750-7792 Off-Peak N&W  Toll-Free CL 1 -- -- --
    3/11 9:33P 602-997-3599 Off-Peak N&W  No Phoenix AZ 1 -- -- --
    3/11 9:51P 800-409-9666 Off-Peak N&W  Toll-Free CL 1 -- -- --
    3/11 10:02P 800-376-8111 Off-Peak N&W  Toll-Free CL 1 -- -- --
    3/12 1:57A 800-429-5483 Off-Peak N&W  Toll-Free CL 1 -- -- --
    3/12 1:57A 800-409-9666 Off-Peak N&W  Toll-Free CL 1 -- -- --
    3/12 1:58A 800-750-7792 Off-Peak N&W  Toll-Free CL 1 -- -- --
    3/12 1:58A 800-777-8000 Off-Peak N&W  Toll-Free CL 15 -- -- --
    3/12 2:21A 800-750-7792 Off-Peak N&W  Toll-Free CL 1 -- -- --
    3/12 2:22A 800-429-5483 Off-Peak N&W  Toll-Free CL 1 -- -- --
    3/12 2:23A 800-289-1489 Off-Peak N&W  Toll-Free CL 2 -- -- --
    3/12 2:25A 402-341-4000 Off-Peak N&W  Omaha NE 52 -- -- --
    3/12 3:23A 800-576-7777 Off-Peak N&W  Toll-Free CL 1 -- -- --
    3/12 3:24A 800-396-8255 Off-Peak N&W  Toll-Free CL 1 -- -- --
    3/12 3:27A 800-599-4386 Off-Peak N&W  Toll-Free CL 2 -- -- --
    3/12 3:29A 800-210-1010 Off-Peak N&W  Toll-Free CL 19 -- -- --
    Luckily, we weren't charged for the ones above, here's the one we were charged for:
    2/26 4:21A 869-662-1717 Off-Peak N&W  Basseterre KN 35 -- 69.65 69.65
    Mobile
    It's just really freaking me out. This is MY phone BTW, and I haven't made ANY of these calls. I've called several of the toll-free ones, and they all come up as party/chat lines. I've never used a chat line in my life, I'm not big on talking on the phone - I'm a texter, not a talker. Not to mention the fact that when these calls were made I was either asleep or sitting next to my spouse. I'm she would have noticed if I were chatting on a party line!
    I called VZW and spoke with customer service. She basically told me that it was IMPOSSIBLE for there to be an error on their side. So I called tech support. He told me that he didn't know what was going on and told me to contact Fraud - their computers/system was down so he couldn't help a whole lot. So I'm going to call Fraud in a little while to see if they can help.
    The phone has never been missing or stolen. It's a Samsung Intensity II, so it's pretty low tech. I don't know what to do, we can't really afford to pay the $69.65 and obviously these calls have been happening for awhile - I'm afraid it's going to happen again. This phone has issues too - it constantly gets on to the mobile web and randomly opens things like the calculator.
    What should I do if Verizon can't help me?

    Thanks for the reply!
    I've called and spoke to a rep in the "Account Investigations". The woman told me that it's impossible for it to be a cloning issue - the reason she gave is that when a phone is cloned, the theif will run up your bill completely and call multiple different coutries. She said that it's still POSSIBLE to clone, even with the ESN numbers not the sim cards, but that it's rare and she claimed that because I only received a charge for $69.65 and only 80 minutes were used up total, that this isn't a cloning or fraud issue. She also said that the calls were valid because they were all made from my home area and incoming calls were received later that day. She also called the Canada number for me and it was a party/chat line as well.
    Okay, whatever. I asked her if there was ANY way these calls could have been made without my knowledge - someone hacking in to the phone, the phone making calls on it's own...anything. She shot me down and said that she couldn't explain them - her only explaination was that someone in my home area had possesstion of the phone at this time and made the phone calls.She said it was impossible for there to be an error on Verizon's part. I told her that I gave my old phone to a friend of mine (who is single and LOVES to call party lines) and asked her if somehow the calls made on my old phone could be accidentally charged on my bill - she said definitely not. She advised me to use the parental control tools on the VZW website to prevent these calls from occuring again - which will cost me $5 more per month. I am probably going to do the parental controls thing - but I still just want to know what's going on. I'm not trying to get out of paying my bill, I just don't think I should pay for something I didn't DO. And the fraud rep didn't seem too interested in investigating further - she hung up on me, even. I have been a loyal customer since 2007 - always paid my bill on time, never made any complaints unless it was something I couldn't deal with myself...and now when I need them to help me out and just investigate a little further, they're not interested. I used to love VZW, but now I don't know.
    What should I do? Just keep calling until someone helps me?
    It seems possible that my old phone is getting confused with my new phone - when my wife's parents got divorced, her father shut off her mom's and sister's lines - not permanently, just temporarily through his account on VZW's site (you know, where you can disconnect the phone if it gets stolen or lost). When she tried to reactivate the phone on a different account, VZW cs reps told her than she couldn't because the phone was still "owned" by the account holder - the father. Now, the contract hasn't been renewed and the phones have both been permanently disconnected because the father chose to not renew the contracts and disconnected the numbers. When we tried to activate the phones, CS reps still claimed that the phones were "owned" by the father and wouldn't let us activate them.
    Sorry for being long winded, I just want some help.

  • HT1551 Can't get my remote to turn on my apple tv, I even put a new battery in and it still wont do anything

    Can't get my remote to turn on my apple tv, I even put a new battery in and it still wont do anything

    Welcome to the Apple Community.
    Your Apple TV may have become paired with another remote. Hold the remote close to and pointed at the Apple TV, hold down the menu and Rewind buttons together for 6 seconds or until you see a broken chain icon on screen.

  • How do I transfer photos from iPhoto back onto my iPhone without taking up all the storage space? I know that there is some application on my computer that does it but I can't remember what it's called.

    How do I transfer photos from iPhoto back onto my iPhone without taking up all the storage space? I know that there is some application on my computer that does it but I can't remember what it's called.

    iTunes.
    manuals.info.apple.com/en_US/iphone_user_guide.pdf

  • My computer is accepting calls/texts from my phone. How do I stop this?

    My computer is accepting calls/texts from my phone. How do I turn off this feature?

    Connect your iPhone, iPad, iPod touch, and Mac using Continuity - Apple Support
    On your Mac, open the FaceTime app and go to FaceTime > Preferences. Click Settings and deselect the iPhone Cellular Calls option.
    You can Turn off SMS forwarding form your iPhone in Settings->Messages->Text Message Forwarding  And turn off the devices you do not want to be receiving your SMS texts.

  • My usb that i have been using on my computer for a while suddenly stopped working, but is still glowing and letting me know that it is connected, but not showing up in disk utility

    my usb that i have been using on my computer for a while suddenly stopped working, but is still glowing and letting me know that it is connected, but not showing up in disk utility

    Either the physical drive or the enclosure electronics has failed. The light you are seeing is powered by the USB connection, the power, electricity, all USB ports put out. That doesn't mean the actual physical hard drive or the USB to SATA bus electronics are working properly. If it doesn't show in Disk Utility then it is DEAD.
    Most of the time it is the enclosures electronics that fail. Removing the physical drive from the enclosure and put it in another enclosure or using a SATA to USB adapter, one that has it's own AC power supply, might allow you to get the files off the drive.

Maybe you are looking for