My lock/sleep button is stuck and my screen is all white. What do i do?
my button has beem stuck for a while and the people who works at the apple store said that they cant do anything about it and that was two months ago. Now my screen just frozed then turned white when i was using a app. so what do i do now ?
No. And neither will Verizon. You should be syncing it with, and backing it up to your computer and/or a compatible cloud service like iCloud.
Backing up your data is your responsibility.
Similar Messages
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My MacBookPro (mid 2012) will not complete the boot process. Yosemite's progress widget gets about 1/3 to 1/2 way across when the logo disappears and the screen goes all white for 10-15 secs, then the machine shuts down and restarts. This sequence will repeat seemingly forever unless I shut it down manually.
I upgraded to Yosemite from Mountain Lion a couple months ago, skipping Maverick completely, and I've done any associated updates that Apple told me about. I don't recall which version of Yosemite I have, but I'm sure it is the "latest and greatest".
I've tried re-starting in Safe Mode / Safe Boot and that does the same thing as described above except without the endless restarts. Instead of restarting at some point, SafeBoot proceeds to the white screen and then it hangs until I restart it manually. (I've waited as long os 20-30 minutes with no response).
When I tried the option-command-p-r key combo I never get any chimes or other noises besides the original 1 time boot sound that you would expect to get when starting up a macbook pro.
I was using the mac quite normally (meaning I was doing work I normally do on it and there was no indication of anything wrong) immediately prior to this happening.
The machine is BootCamp(ed) with Windows 8.1 which I use from a VMWare virtual machine instead of natively so that I can have both OSes running at the same time. I also think this is unrelated to my problem. I have been using this setup for more than 2 years.
My upgrade to Yosemite was uneventful and I thought it went well and was very smooth. I don't want to lead attention away from Yosemite, but at this point my problem does not seem related to the upgrade.
Any help is appreciated.Install or Reinstall OS X from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
the Security button and set the Zero Data option to one-pass. Click on
the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
my new iphone 5 locak/sleep button is stuck, i have no idea about it. im so afraid because i never experienced it on my last iphone 4. i never dropped my iphone. duh its iphone. we know that it is expensive and i will drop it? no way! guys. please help me. its cover in 7days warranty, replacement, but globe told me that they are not accepting replacement in iphone 5. what should i do??
NEED FOR YOUR URGENT REPLIES. because its running out of time for the "7 days replacement" thank youHi Jorgell,
Here's a site that details your service options:
Apple Support & Service Options
https://expresslane.apple.com/GetSASO?PRKEYS=PF9
Cheers!
- Ari -
Home button is stuck and wont click at all
Every time i try to use my **** home button it wont do anything and its been happening all day >.<
The botton should have a definite click to it when depressed whether an original iPad or the latest model, if there is no click then it sounds like the botton is stuck/damaged. If stuck it may still have an impact on the volume even if you adjust it in Settings>Sounds.
Regards,
Steve -
IPhone lock/sleep button is stuck/jammed...
I was wondering... My warranty is expired by about 5 months o my iPhone 4, would Apple replace it? If not, any fixes?
RyanC777 wrote:
I was wondering... My warranty is expired by about 5 months o my iPhone 4, would Apple replace it?
Of course they'll replace it. But you will most likely need to pay the out of warranty exchange fee, which in the US is $149.00.
Another option is to google and find a 3rd party iPhone repair shop near you, since your warranty is expired anyway. -
My sleep button is stuck down in my iPod touch. What do I do?
What do I do?
Try the alcohol fix included here. Some other suggestions may also be applicable to the Power button.
FIX for iPod Touch Home Button: Apple Support Communities -
how to reset after iPod Touch has frozen with screen all white ?
Try here. It covers white screen.
iPod touch: Hardware troubleshooting -
My iPhone 4 lock button is stuck and Ive had my phone for over a year. What do I do.
My iPhone 4 lock/home button is stuck and I'm out of warranty. How much will it cost to fix the button cause I have no other problems. Or will they cover it because people were saying it's a defect?
I was able to pay someone to replace the button completely for much less than what Apple wanted.
Here's a link to the place I had it done:
http://www.yelp.com/biz/fix-my-phone-sf-san-francisco
I can understand why Apple has a 1 year warranty, but I believe a busted power button constitutes a design flaw and thus is defective (much like the iBook logic board from 2003 we had to sue them over).
( http://www.apple.com/au/support/ibook/faq/ )
If Apple wasnt the biggest and most profitable company in the world, and instead the nice little apple I used to know, I'd have more sympathy.
-Matt Bouchard
San francisco -
Can someone help me - my Iphone 4s has frozen I cant turn the phone off as the power button is stuck and the screen is frozen.
What would you like us to do? We can't unstick it for you.
Bring your phone into Apple for replacement. -
My iPod Touvh 4th Generation won't turn on. It will not charge even after I used a few chargers and will not connect to a computer. The Home button is broken and I don't know if the Lock/Sleep button is now broken or stuck as well. I believe there may be a problem with the battery or the backlight. I've had my screen replaced once by some stooges. What should I do?
Try:
- iOS: Not responding or does not turn on
When it says place the iPod in recoverymode use one of these programs.
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I woke up one morning and my new iphone's lock/sleep button was really hard to push. It didnt click it only felt like it was stuck, except I could turn it on and off using pressure. Just wondering if theres any way my warranty would cover this or any way to fix this. Anything helps really, thanks.
I'm having the same issue. I have turned off Voice and Data in the Enable LTE setting and have only kept it on Data Only, because where I work, my phone constantly switches between 3G and 4G LTE. I don't think the signal is consistant enough where I work for VoLTE yet. have dropped at least 5 calls in the last 2 days. My iPhone 5 NEVER dropped a call. Also my signal doesn't seem as strong as my iPhone 5. It was rainy out yesterday and the iPhone 6 stayed on 3G the entire day. The only way to get it on 4G is to switch Enable LTE off and back on again. Not to mention my display is kind've buggy. I really hope the next update addresses these issues. Hard to state best iPhone ever, and not have it work as well as the last gen.
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IPod lock/sleep button stuck down.
The lock / sleep button is broken (stuck down) and my ipod is still under warranty. Will this be covered by warranty?
Yes unless the iPod has been abused, like dropped.
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My iPhone says connect to iTunes but i synced it to a different computer and my lock/sleep button is broken so i cant turn it off. I tried letting the battery die so I could try out the iPhone recovery method however it didn t work that way either. Any h
The only way out of Recovery mode is to connect to iTunes and restore. If you cannot access the computer you normally sync with, you will lose all of your content, unless you sync to iCloud. With no backup present, your content will be lost.
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Will apple fix or replace my iphone 4 as the lock button is stuck and its a minor hardware issue ? Also if it was to be a replacement would it be a newer model as apple do not stock the 4 anymore ?
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit -
How can i restore an iPhone 5 from Recovery Mode loop with broken lock/sleep button?
Hello,
I just tried to delete all my data from my iPhone 5 32gb iOS 7.0.4 (with not working lock/sleep button) to install iOS 8.0.2 and after that the loading bar appeared on the screen. When it finished, the iPhone rebooted and went into Recovery Mode loop and it is still in it (after 3 hours +). Also, iTunes doesn't detect the iPhone at all.
I hope, the solution will be found, thanks.Any suggestions?
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