My LR 5 is in a state of partial crash, many hundreds of photos I have recently processed having somehow been deleted. How can I talk with an actual live adobe expert person to find out if this is salvageable?
Suddenly today, in the process of going through a large backlog of images from the last month of wildlife photography, using Develop, and deleting large numbers along the way, I noticed that hundreds of images from the last week of my work have at some pointat some point in the last hour or two today, while I have been working on them, simply disappeared from from the Catalog's "All Photographs" and from the individual day by day photo folders in the Catalog. I also noticed when trying to figure this out that simply clicking the black flag bar after selecting an image as a prelude to clicking "Delete Rejected Photos" or even just clicking only the white flag, causes the selected image to disappear from all photographs and from the image folder for that day!! My last LR backup was a weeklyJune 16, but in the last week I have done several solid days of work processing these images. (Whatever happened does not appear to have deleted the raw images from my hard drive, all of which are backed up when I finished work last night.) Is there any way I can talk directly with an adobe live expert person to see if there is any way to salvage the processed images that appear to have disappeared from the LR system?
You generally won't get staff here but you will get help from people with a vast knowledge of Lightroom inside and out.
If what you says happens when you use the flag filter, is it reproduceable and does Ctrl/Cmd-z undo the removal.
Tell us your OS, Lightroom version and where the image files are stored.
You can always try the Help Chat but I think you will be better off here.
Similar Messages
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How can I talk with more then one person at a time?
How can I talk with more then one person at a time? With Faxe time? Is thier software needed to do this or can it be done with the basic package?
You can get the drop down list by either right-clicking on the back/forward buttons, or holding down the left button until the list appears.
If you want the drop-down arrow you can add it with the Back/forward dropmarker add-on - https://addons.mozilla.org/firefox/addon/backforward-dropmarker -
my friend took my phone and tried to guess my password to unlock it, and he locked me out of my phone for a minute, but when it unlocked and i tried to use my phone all of my apps, photos, all my data had been deleted. how can i get them back?
As Ocean20 say, your only shot at recovering the photos and data is to restore from a backup (with iTunes if you took the backup with iTunes, through iCloud if you took the backup through iCloud).
The erasure is to prevent your data from falling into the hands of somebody who takes your phone and eventually guesses your password. If you feel that the inconvenience caused by this feature and your friend outweighs the trouble that somebody could cause if they got possession of your contacts and other data, you can change this behaviour.
Settings > General > Passcode Lock > Erase Data > OFF -
does my macbook air have a built in virus scan? how can I access and use it? also any recommendations of what software if this is not avail ?
Contrary to what Geeks on Hugs is telling you, Mac OS X does indeed have a basic malware scanner. It is not a feature that is directly accessible to the user, and works a bit differently than every other malware scanner out there. Gatekeeper, which has been mentioned here, is entirely separate, and provides a different method for helping to protect you against malware.
The anti-malware scanner in Mac OS X is called XProtect. When you download an application (or any other kind of executable code), it is automatically "quarantined," so that when you open it you're asked if you really want to do that. I'm sure you're very familiar with this aspect of Mac OS X if you have ever downloaded any apps from outside the App Store. What you don't know, though, is that each time you try to open a new app, that app is checked by XProtect. If it is identified as malware, you will not be allowed to open it, and will be warned that it's malware.
At this time, there is no known malware that can infect a properly up-to-date Mac. All current malware will be blocked by one or more methods.
For more information, see my Mac Malware Guide.
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com.) -
I can´t initialise photoshop because of this Could not load actions because an unexpected end-of-file was encontered. "Could not initialise Photoshop because the preferences file was invalid (it has been deleted)" how can i fix it?
I have a MacBook Pro.
App - Adobe Creative suite 5.5
The only app that does´t initialize is the photoshop
Problem solve
FAQ: How do I reset my preferences?
Thank you Jeffrey Tranberry -
cloud has appeared on my laptop although Iam not aware of having downloaded it: as a result only the items I have purchased appear in my library and i cannot access all the songs I have imported from my own CDs. How can I find them?
If the music is purchased through iTunes:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
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HT1677 i cant find safari on my i pad settings it seems to have been deleted, how can i get it bak
i cant find safari on my ipad settings how can i get it back?
It must have been moved to another page or put in a folder.
From the first desktop, swip to the left screen and enter safari in the search box. -
QuickTime still stuttering - How can I talk with a real person at Apple?
Does anyone know how I can get a hold of someone at Apple ( like a real person to talk to )? I’m a PC guy and have never had this much trouble figuring out anything before. All I wanted to do was d’load a song - legally. I got ITUNES>made an account> looked up a song> and it played like crap ( stuttering ), So, I bought the song thinking I could put it on another machine and play it ( nope, not authorized ) So, I’m stuck with a .99 cent piece of crap. The amazing thing is THIS HAPPENED 6 MONTHS AGO. I have listen to hundreds of folks here grope around in the dark, some having success some not, without a peep from Apple. Is this how they operate? If it is, I’m sure not seeing why they have a such rapid fan base.
Plan and simple – I need to talk to a live person NOW. I have been through the boards at nausea have tried everything posted ( and I do mean everything, more then once too ) and now I plan to get my .99 cents back because I don’t believe Apple is up to the task of fixing this customers problem.
Dell Windows XP Pro Lynx One AudioI have listen to hundreds of folks here grope around in the dark, some having success some not, without a peep from Apple.
That's because the Discussions are user-to-user only; Apple does not provide technical support through these forums. If they have something blanket to say, they do it through an article in the KnowledgeBase.
As to your problem; it is just with some tracks, or with any track you import or purchase? If it's just certain tracks from the iTunes Music Store, they may well have arrived corrupted from the record company (the record companies provide the tracks; Apple doesn't handle the compression themselves). In such a case, you need to contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. There is no telephone number; Apple, as is the case with all download music stores I've seen, doesn't find it cost-effective to provide telephone technical support.
If it's all tracks that are affected, then perhaps this KnowledgeBase article will help:
iTunes and QuickTime: Audio does not play or plays incorrectly
I bought the song thinking I could put it on another machine and play it ( nope, not authorized )
So just authorize that second system. All you need is to have it connected to the Internet long enough for it to contact the iTunes Music Store. If the track stutters on that system as well, then the track is almost certainly defective. Contact the iTMS through the link I provided above. -
My safari won't open since having somehow downloaded Genieo, how can I resolve this?
I am a complete noob when it comes to fixing computers so any help that could potentially fix this is of great need.
When I click to open safari it just bounces then a window pops up and the details from this show:
Process: Safari [582]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0.3 (9537.75.14)
Build Info: WebBrowser-7537075014000000~3
Code Type: X86-64 (Native)
Parent Process: launchd [151]
Responsible: Safari [582]
User ID: 501
PlugIn Path: /Library/Rapport/*/librooksbas.dylib
PlugIn Identifier: librooksbas.dylib
PlugIn Version: ??? (1)
Date/Time: 2014-04-04 21:48:09.748 +0100
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: FB93B2A6-B183-63C6-FDD2-979F5284FCB8
Crashed Thread: 16
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000920
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x920:
-->
__TEXT 000000010a7fc000-000000010a7fd000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff92e1a9f2 read + 10
1 com.apple.CoreFoundation 0x00007fff92f90071 _CFReadBytesFromPathAndGetFD + 273
2 com.apple.CoreFoundation 0x00007fff92f8ff09 _CFReadBytesFromFile + 137
3 com.apple.CoreFoundation 0x00007fff92f8ea7e CFURLCreateDataAndPropertiesFromResource + 414
4 com.apple.CoreFoundation 0x00007fff92fe260a CFBundleCopyLocalizedString + 570
5 com.apple.Foundation 0x00007fff94885d5b -[NSBundle localizedStringForKey:value:table:] + 64
6 com.apple.AppKit 0x00007fff93d061f6 __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 875
7 com.apple.AppKit 0x00007fff93d05e4e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
8 com.apple.AppKit 0x00007fff93d05def -[NSPersistentUIRestorer promptToIgnorePersistentState] + 213
9 com.apple.AppKit 0x00007fff93d05d13 -[NSPersistentUIManager promptToIgnorePersistentState] + 28
10 com.apple.AppKit 0x00007fff93d05b34 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 252
11 com.apple.AppKit 0x00007fff93d05909 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
12 com.apple.AppKit 0x00007fff93d0536b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
13 com.apple.Foundation 0x00007fff94886f0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
14 com.apple.Foundation 0x00007fff94886d7d _NSAppleEventManagerGenericHandler + 106
15 com.apple.AE 0x00007fff9152ee1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
16 com.apple.AE 0x00007fff9152ec32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
17 com.apple.AE 0x00007fff9152eb36 aeProcessAppleEvent + 315
18 com.apple.HIToolbox 0x00007fff95175161 AEProcessAppleEvent + 56
19 com.apple.AppKit 0x00007fff93d01246 _DPSNextEvent + 1026
20 com.apple.AppKit 0x00007fff93d00a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
21 com.apple.Safari.framework 0x000000010a860d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
22 com.apple.AppKit 0x00007fff93cf4b2c -[NSApplication run] + 553
23 com.apple.AppKit 0x00007fff93cdf913 NSApplicationMain + 940
24 com.apple.Safari.framework 0x000000010aa32c8d SafariMain + 267
25 libdyld.dylib 0x00007fff91cbf5fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff92e19e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95a9bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff95a9efb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff92e1a662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8e88a43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8e88a152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff92e19e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95a9bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff95a9efb9 start_wqthread + 13
Thread 4:: Dispatch queue: com.apple.root.default-overcommit-priority
0 libobjc.A.dylib 0x00007fff89a9c34e lookUpImpOrForward + 420
1 libobjc.A.dylib 0x00007fff89a8f169 objc_msgSend + 233
2 libdispatch.dylib 0x00007fff8e889fa3 _dispatch_root_queue_drain + 75
3 libdispatch.dylib 0x00007fff8e88b193 _dispatch_worker_thread2 + 40
4 libsystem_pthread.dylib 0x00007fff95a9bef8 _pthread_wqthread + 314
5 libsystem_pthread.dylib 0x00007fff95a9efb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff92e15a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92e14d18 mach_msg + 64
2 RapportUtil1.dylib 0x000000010f328127 exception_handler::exception_messages_handler(void*) + 167
3 libsystem_pthread.dylib 0x00007fff95a9a899 _pthread_body + 138
4 libsystem_pthread.dylib 0x00007fff95a9a72a _pthread_start + 137
5 libsystem_pthread.dylib 0x00007fff95a9efc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff92e15a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92e14d18 mach_msg + 64
2 libsystem_kernel.dylib 0x00007fff92e15576 mach_msg_server + 387
3 RapportDaishi.dylib 0x000000010ee8fb73 mig_rpc_server::server_working_thread(void*) + 67
4 libsystem_pthread.dylib 0x00007fff95a9a899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff95a9a72a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff95a9efc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff92e19a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8eb4edc0 nanosleep + 200
2 libsystem_c.dylib 0x00007fff8eb4ecb2 usleep + 54
3 RapportUtil1.dylib 0x000000010f2700e8 bp_heartbeat_thread + 376
4 libsystem_pthread.dylib 0x00007fff95a9a899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff95a9a72a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff95a9efc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff92e19a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8eb4edc0 nanosleep + 200
2 libsystem_c.dylib 0x00007fff8eb4ecb2 usleep + 54
3 RapportDaishi.dylib 0x000000010ee84b60 active_monitor_finish_thread(void*) + 160
4 libsystem_pthread.dylib 0x00007fff95a9a899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff95a9a72a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff95a9efc9 thread_start + 13
Thread 9:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff92e1a962 pread + 10
1 libsqlite3.dylib 0x00007fff927c31d4 unixRead + 100
2 libsqlite3.dylib 0x00007fff927e95ee readDbPage + 478
3 libsqlite3.dylib 0x00007fff927e818d sqlite3PagerAcquire + 349
4 libsqlite3.dylib 0x00007fff92894e72 checkList + 146
5 libsqlite3.dylib 0x00007fff9289569b checkTreePage + 1051
6 libsqlite3.dylib 0x00007fff928957ca checkTreePage + 1354
7 libsqlite3.dylib 0x00007fff92810d53 sqlite3VdbeExec + 59651
8 libsqlite3.dylib 0x00007fff9280140a sqlite3_step + 666
9 com.apple.WebCore 0x000000010bb80e39 WebCore::SQLiteStatement::step() + 73
10 com.apple.WebCore 0x000000010c2ca90e WebCore::IconDatabase::checkIntegrity() + 110
11 com.apple.WebCore 0x000000010bb80721 WebCore::IconDatabase::performOpenInitialization() + 65
12 com.apple.WebCore 0x000000010bb80033 WebCore::IconDatabase::iconDatabaseSyncThread() + 259
13 com.apple.JavaScriptCore 0x000000010b10353f ***::wtfThreadEntryPoint(void*) + 15
14 libsystem_pthread.dylib 0x00007fff95a9a899 _pthread_body + 138
15 libsystem_pthread.dylib 0x00007fff95a9a72a _pthread_start + 137
16 libsystem_pthread.dylib 0x00007fff95a9efc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff92e19e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95a9bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff95a9efb9 start_wqthread + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff92e19e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95a9bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff95a9efb9 start_wqthread + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff92e19e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95a9bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff95a9efb9 start_wqthread + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff92e19e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95a9bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff95a9efb9 start_wqthread + 13
Thread 14:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff92e15a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92e14d18 mach_msg + 64
2 com.apple.QuartzCore 0x00007fff89c8c377 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x00007fff89c8c2ad thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff95a9a899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff95a9a72a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff95a9efc9 thread_start + 13
Thread 15:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff92e15a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92e14d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff92fdb155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff92fda779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff92fda0b5 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff948cc967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff948cc76b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff95a9a899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff95a9a72a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff95a9efc9 thread_start + 13
Thread 16 Crashed:
0 libsystem_pthread.dylib 0x00007fff95a9e4c0 pthread_setspecific + 52
1 librooksbas.dylib 0x000000010edc53b1 function_hook::hook_queue_enter(function_hook*, void*) + 177
2 ??? 0x00007f9a407016b4 0 + 140300482778804
Thread 16 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000016 rbx: 0x000060800000af20 rcx: 0x00007fff7b553c00 rdx: 0x0000000000000000
rdi: 0x0000000000000108 rsi: 0x000060800000af20 rbp: 0x000000010ed38f20 rsp: 0x000000010ed38ef8
r8: 0x000000000601002f r9: 0x000000010ed38e01 r10: 0x000000010ed38f70 r11: 0x000000010edc5300
r12: 0x00007f9a40701660 r13: 0x000000010fb36652 r14: 0x0000000000000000 r15: 0x000000010edb4000
rip: 0x00007fff95a9e4c0 rfl: 0x0000000000010282 cr2: 0x0000000000000920
Logical CPU: 3
Error Code: 0x00000006
Trap Number: 14
Binary Images:
0x10a7fc000 - 0x10a7fcffd com.apple.Safari (7.0.3 - 9537.75.14) <170ED2F7-108B-326D-96B6-D54CCA40AA85> /Applications/Safari.app/Contents/MacOS/Safari
0x10a804000 - 0x10ad0affb com.apple.Safari.framework (9537 - 9537.75.14) <4803DE3D-4606-3B70-A537-6D12F172665A> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x10b0fa000 - 0x10b471ff6 com.apple.JavaScriptCore (9537 - 9537.75.12) <8018AEEE-9FAB-34DE-AF60-97B2F221747A> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x10b56e000 - 0x10b6a4ffc com.apple.WebKit (9537 - 9537.75.14) <CBAF76C6-E6F7-390A-A21D-CBCAF4A6896A> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x10b79d000 - 0x10b98eff3 com.apple.WebKit2 (9537 - 9537.75.14) <B3511A1C-A7E7-3F81-9EDB-2602C4EFAF19> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x10bb7a000 - 0x10c9ccffb com.apple.WebCore (9537 - 9537.75.14) <99715507-9651-3DCE-831B-BF815FB3DE44> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x10ed3c000 - 0x10ed44ff3 libCGCMS.A.dylib (599.20.11) <BB1E8D63-9FA1-3588-AC5D-1980576ED62C> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x10edb5000 - 0x10ee2dfe7 +librooksbas.dylib (1) <05AF3496-E4DF-EF62-3320-6D159B6D5FDC> /Library/Rapport/*/librooksbas.dylib
0x10ee64000 - 0x10ee70ff7 +librooksmce.dylib (1) <36F8CFEE-4158-AFEA-3448-E92D4FB02B42> /Library/Rapport/*/librooksmce.dylib
0x10ee7e000 - 0x10eea5fff +RapportDaishi.dylib (1) <7090ADB9-D266-3FD9-BDB8-3D295524189E> /Library/Rapport/*/RapportDaishi.dylib
0x10eec1000 - 0x10ef33fe7 +trf.dylib (1) <86A60C92-55A7-48F6-34C2-08F6258505E4> /Library/Rapport/*/trf.dylib
0x10f257000 - 0x10f508ff7 +RapportUtil1.dylib (1) <F8740E6E-DA8E-CEB4-74A2-1786E4DBE5C2> /Library/Rapport/*/RapportUtil1.dylib
0x7fff62639000 - 0x7fff6266c817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld
0x7fff8900f000 - 0x7fff891cdfff com.apple.GeoServices (1.0 - 702.15.12) <5A4D463F-689F-3822-BF26-A19D51503019> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x7fff896d5000 - 0x7fff896d5fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff896ed000 - 0x7fff899d7fff com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <3A2E92FD-DEE2-3D45-9619-11500801A61C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff899d8000 - 0x7fff899e9ff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
0x7fff89a8a000 - 0x7fff89c37f27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x7fff89c5a000 - 0x7fff89c64fff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
0x7fff89c65000 - 0x7fff89e01ff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff89e9e000 - 0x7fff89e9fff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff89ea0000 - 0x7fff89f0fff1 com.apple.ApplicationServices.ATS (360 - 363.3) <546E89D9-2AE7-3111-B2B8-2366650D22F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
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0x7fff900e8000 - 0x7fff900fafff com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff900fb000 - 0x7fff90165ff7 com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff90289000 - 0x7fff902aeff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x7fff902bc000 - 0x7fff902befff libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x7fff902ce000 - 0x7fff902d8ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff903e0000 - 0x7fff903f9ff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff908fd000 - 0x7fff90a6bff7 libBLAS.dylib (1094.5) <DE93A590-5FA5-32A2-A16C-5D7D7361769F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff91521000 - 0x7fff9157cffb com.apple.AE (665.5 - 665.5) <BBA230F9-144C-3CAB-A77A-0621719244CD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff91670000 - 0x7fff9168eff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x7fff916cc000 - 0x7fff9172fff7 com.apple.SystemConfiguration (1.13 - 1.13) <63B985ED-E7E4-3095-8D12-63C9F1DB0F3D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff91968000 - 0x7fff91997fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff91998000 - 0x7fff919a3ff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff919bc000 - 0x7fff919e1ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff91ca0000 - 0x7fff91cbbff7 libPng.dylib (1042) <36FF1DDA-9804-33C5-802E-3FCA9879F0E6> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff91cbc000 - 0x7fff91cbfff7 libdyld.dylib (239.4) <CF03004F-58E4-3BB6-B3FD-BE4E05F128A0> /usr/lib/system/libdyld.dylib
0x7fff91cc0000 - 0x7fff91d25ff5 com.apple.Heimdal (4.0 - 2.0) <523EC6C4-BD9B-3840-9376-E617BA627F59> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff91d26000 - 0x7fff91d28ff7 libquarantine.dylib (71) <7A1A2BCB-C03D-3A25-BFA4-3E569B2D2C38> /usr/lib/system/libquarantine.dylib
0x7fff91e4e000 - 0x7fff91e58ff7 com.apple.CrashReporterSupport (10.9 - 538) <B487466B-3AA1-3854-A808-A61F049FA794> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff91ea0000 - 0x7fff91f62ff5 com.apple.CoreText (352.0 - 367.19) <24848DF1-67EC-3D41-9548-1F14C6DFBBF9> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff92032000 - 0x7fff92056fff libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib
0x7fff925ef000 - 0x7fff925f0fff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
0x7fff925f8000 - 0x7fff9266bfff com.apple.securityfoundation (6.0 - 55122.1) <1939DE0B-BC38-3E50-8A8C-3471C8AC4CD6> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff9266c000 - 0x7fff9266fffc com.apple.IOSurface (91 - 91) <07CA8A59-1E32-3FB6-B506-18DAF58A8CE0> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff926af000 - 0x7fff926f6fff libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff926f7000 - 0x7fff926f7ffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
0x7fff92755000 - 0x7fff92756fff libquit.dylib (161.2) <54B83D99-F84C-35E1-87D5-FCCB2F200FBD> /usr/lib/libquit.dylib
0x7fff92757000 - 0x7fff92757fff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff927bb000 - 0x7fff928a5fff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x7fff92909000 - 0x7fff92980fff com.apple.CoreServices.OSServices (600.4 - 600.4) <36B2B009-C35E-3F21-824E-E0D00E7808C7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff92981000 - 0x7fff92983fff com.apple.OAuth (25 - 25) <22D42C60-CA67-31D7-A4A4-AFD8F35408D7> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth
0x7fff92984000 - 0x7fff9298ffff libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff92990000 - 0x7fff92995ff7 libunwind.dylib (35.3) <78DCC358-2FC1-302E-B395-0155B47CB547> /usr/lib/system/libunwind.dylib
0x7fff92996000 - 0x7fff9299bfff libmacho.dylib (845) <1D2910DF-C036-3A82-A3FD-44FF73B5FF9B> /usr/lib/system/libmacho.dylib
0x7fff92d07000 - 0x7fff92d48fff com.apple.PerformanceAnalysis (1.47 - 47) <784ED7B8-FAE4-36CE-8C76-B7D300316C9F> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff92d49000 - 0x7fff92d52fff com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff92e04000 - 0x7fff92e20ff7 libsystem_kernel.dylib (2422.90.20) <20E00C54-9222-359F-BD98-CB79ABED769A> /usr/lib/system/libsystem_kernel.dylib
0x7fff92e82000 - 0x7fff92e86ff7 libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib
0x7fff92e89000 - 0x7fff92ea6ff7 com.apple.framework.Apple80211 (9.3.1 - 931.58) <D5B2DD15-3DCC-31F6-9320-3A20A887C5D5> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff92f6a000 - 0x7fff9314ffff com.apple.CoreFoundation (6.9 - 855.14) <617B8A7B-FAB2-3271-A09B-C542E351C532> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff931fb000 - 0x7fff9324dfff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x7fff9325d000 - 0x7fff932a2ffe com.apple.HIServices (1.22 - 467.2) <B7FCF008-C241-3862-BC63-E6EF4006A6E4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff932e2000 - 0x7fff9330affb libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib
0x7fff93389000 - 0x7fff93390ff8 liblaunch.dylib (842.90.1) <38D1AB2C-A476-385F-8EA8-7AB604CA1F89> /usr/lib/system/liblaunch.dylib
0x7fff934d3000 - 0x7fff934ddff7 com.apple.ProtocolBuffer (1 - 182.1.3) <82E68598-A8AA-3AF1-843E-2A64F19472D4> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x7fff934de000 - 0x7fff934e2fff libpam.2.dylib (20) <B93CE8F5-DAA8-30A1-B1F6-F890509513CB> /usr/lib/libpam.2.dylib
0x7fff934e3000 - 0x7fff93512ff5 com.apple.GSS (4.0 - 2.0) <62046C17-5D09-346C-B08E-A664DBC18411> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff93513000 - 0x7fff93543fff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x7fff93c94000 - 0x7fff93cdbff7 libcups.2.dylib (372.2) <37802F24-BCC2-3721-8E12-82B29B61B2AA> /usr/lib/libcups.2.dylib
0x7fff93cdc000 - 0x7fff93cdcffd com.apple.audio.units.AudioUnit (1.10 - 1.10) <486A97CD-C1F7-324D-87BC-B07F7A415B68> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff93cdd000 - 0x7fff94853fff com.apple.AppKit (6.9 - 1265.19) <12647F2F-3FE2-3D77-B3F0-33EFAFF2CEA7> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff94866000 - 0x7fff94b64fff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff94be8000 - 0x7fff94bf0fff libsystem_dnssd.dylib (522.90.2) <A0B7CF19-D9F2-33D4-8107-A62184C9066E> /usr/lib/system/libsystem_dnssd.dylib
0x7fff94e9a000 - 0x7fff94ea1fff libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
0x7fff94ea2000 - 0x7fff94f01fff com.apple.framework.CoreWLAN (4.3.2 - 432.47) <AE6FAE44-918C-301C-A0AA-C65CAB6B5668> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff94f02000 - 0x7fff95008ff7 com.apple.ImageIO.framework (3.3.0 - 1042) <6101F33E-CACC-3070-960A-9A2EA4BC5F44> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff95139000 - 0x7fff95139fff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff9513a000 - 0x7fff953e4ff5 com.apple.HIToolbox (2.1 - 697.4) <DF5635DD-C255-3A8E-8B49-F6D2FB61FF95> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff953ef000 - 0x7fff95416ff7 libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib
0x7fff95417000 - 0x7fff956e7ffc com.apple.CoreImage (9.2.7) <BF88A02E-994E-3970-AC62-04248CA8DC46> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff956e8000 - 0x7fff956f4ff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff956f5000 - 0x7fff956feff3 libsystem_notify.dylib (121) <52571EC3-6894-37E4-946E-064B021ED44E> /usr/lib/system/libsystem_notify.dylib
0x7fff95729000 - 0x7fff957d9ff7 libvMisc.dylib (423.32) <049C0735-1808-39B9-943F-76CB8021744F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff95a94000 - 0x7fff95a98ff7 libheimdal-asn1.dylib (323.15) <B8BF2B7D-E913-3544-AA6D-CAC119F81C7C> /usr/lib/libheimdal-asn1.dylib
0x7fff95a99000 - 0x7fff95aa0ff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
0x7fff95aa1000 - 0x7fff95ab0ff8 com.apple.LangAnalysis (1.7.0 - 1.7.0) <8FE131B6-1180-3892-98F5-C9C9B79072D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff95b46000 - 0x7fff95c34fff libJP2.dylib (1042) <01D988D4-E36F-3120-8BA4-EF6282ECB010> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff95cc2000 - 0x7fff95cddff7 libsystem_malloc.dylib (23.10.1) <A695B4E4-38E9-332E-A772-29D31E3F1385> /usr/lib/system/libsystem_malloc.dylib
0x7fff96c91000 - 0x7fff96ce9ff7 com.apple.Symbolication (1.4 - 129) <16D42516-7B5E-357C-898A-FAA9EE7642B3> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 7
thread_create: 2
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1050
thread_create: 31
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=202.2M resident=128.4M(63%) swapped_out_or_unallocated=73.8M(37%)
Writable regions: Total=1.1G written=5440K(0%) resident=22.6M(2%) swapped_out=0K(0%) unallocated=1.1G(98%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 140K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
Kernel Alloc Once 8K
MALLOC 46.6M
MALLOC (admin) 32K
Mach message 8K
Memory Tag 242 12K
SQLite page cache 896K
STACK GUARD 56.1M
Stack 15.2M
VM_ALLOCATE 16.4M
WebKit Malloc 1232K
__DATA 23.6M
__IMAGE 528K
__LINKEDIT 80.9M
__TEXT 121.3M
__UNICODE 544K
mapped file 45.4M
shared memory 4K
=========== =======
TOTAL 1.4G
TOTAL, minus reserved VM space 408.8M
if anyone knows how to fix this issue please help.Genieo does not appear to be the problem but Rapport / Trusteer is.
PlugIn Path: /Library/Rapport/*/librooksbas.dylib < from your report
You need to remove Rapport ...
Instructions here > Uninstalling Rapport on Mac OS X | Trusteer
That software has casued many Mac / Safari users problems as noted from an Apple Support Communities search here. -
I need to speak to someone about a way to fix the only means of communication the schools have to get ahold of me about my children if something were to happen. Ive tried to schedule appointments that are within the driving limit for me due to being disabled but that was blown off like oh well not our fault. I was told I could send it in but then no way for me to know the school has called. Ive been a diehard apple consumer that brags about your products and when there is an issue I get this. Its not right and needs to be fixed.
Who do you think you're talking to? Apple? Apple isn't here. This is a user-to-user technical assistance forum.
If you're talking about at an Apple Store, the Admins or Geniuses are the highest level of support, short of the Store Manager.
If you're talking about calling in to Apple Support, a Senior Technical Advisor is the highest level of technical support available.
Speak to one of them. -
I'm having trouble with Apple Id. How can I talk to a live person for help?
Automated Apple Support cannot help with my Apple ID and password problem. How can I talk with a live person to help me?
If you are having problem with your password then you can contact Support in your country and see if they can help.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html -
I purchased extra Icloud storage on my IPhone for £14 but have been charged an additional £1.58p where can I find out what this charge was for?
Sign in, activation, or connection errors | CS5.5 and later
For your payment issues you will have to contact ales support.
Mylenium -
I made a purchase on itunes on March 6 at 11:33 order umber MHOXX3TK9J for 1.99 and my credit card was charged $20.00 please help me find out why this happened.
Contact iTunes support at the link below.
https://ssl.apple.com/emea/support/itunes/contact.html -
When I go to About This Mac and click on Storage it shows 421.93GB as Other. This only leaves 46.85GB of 499.25GB free. How do I find out what this "Other" is so I can remove the stuff I don't need?
What kind of use do you make of your MBP? A lot of photo or video? If so, you may be storing a lot of large files. Look at Finder and see what the file system looks like. Do you have large libraries of data files associated with applications?
You may want to think about an external hard drive to use for backups and data storage, you can point applications to the external drive as the default storage location.
A good source of external drives at a reasonable price is the Mac specialist, OWC, http://www.macsales.com
I bought their Mercury Elite Pro 2 TB dirve last September and set it up to use part for Time Machine backup and part for other work space. Setup with Disk utility into two partitions is very quick and easy. Just remember to format as Extended Journaled with GUID partition table. Setting the partition sizes is by using a braphical image on screen in DU so it is like falling off a log, so easy. -
I've noticed a charge on my credit card for $8.49 each month. I looked at my Apple iTunes purchases and don't see it in my purchase history. How do I find out what this charge is for?
If it's happening every month then it's likely to be an auto-renewing subscription - there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
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