My lumia 1020 can't be recognized on my windows 7 ...

When I plug my lumia 1020 to my pc the only thing that happens is a pc sound telling me that something has happened. But I cant se my lumia at all.
What's wrong and what do I do?
Solved!
Go to Solution.

Well, seeing what we know happened it would seem you disconnected the phone too soon on first connect which made loading the drivers fail.
So we're talking human error here ( hey, it happens.. ) and not so much any sort of device issue/failure..
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Similar Messages

Lumia 1020 can't take any high resolution pics aft...

Hi everybody, I'm new here...
I've got this Lumia 1020, and until the latest update it used to make 2 different pictures after one shoot: a low-res and a high res.
My latestt update: (Windows Phone 8.1; (8.10.12393.890) Revisionnumber firmware: 3051.50009.1424.0001; Revisionnumber hardware: 4.4.0.2
After the latest update my 1020 only makes low-resolution pictures.
Could anybody help me to find the right settings for making high-res pics again?
At the settings page I chose the Nokia camera instead of the Microsoft camera, and pressed the camera-reset button as well.
Thanx!
Solved!
Go to Solution.

Thanks, after the update I had to retrieve my "Nokia Camera" app. The standard settings were JPEG 5MP.
I've been messing around with settings before, not being aware that I was in "Microsoft Camera" mode.
The update wiped away many standard Nokia apps, such as the Nav-system. I had to get them beack from the Nokia store.
So everything is allright now, thanks a lot!

Lumia 1020 isn't recognized by Windows 8.1

I just installed Windows 8.1 and when I plug in my Lumia 1020, it isn't recognized. In Device Manager it shows up under "Other Devices" as "Nokia Lumia 909 (RM-877)". I understand that the 909 and the 1020 are the same so no mystery there. When I right click and tell it to update the drivers, it says that there are no drivers available.
I read in another thread where someone was having a similar problem and powering off the phone and then reconnecting it via the USB cable seemed to cause it to be recognized. I am not having any success doing that. I have gone through the steps listed by Microsoft also without any luck.
I also have a laptop running Windows 7 and my phone is recognized by that computer without any trouble at all. So, I don't *think* it is a hardware problem.
I went so far as to re-install my OS. I patched it, updated the BIOS and didn't connect or install anything else (besides the patches) before connecting my 1020. Once I hooked up my 1020, still nothing. Can't update drivers from the internet or from the downloaded drivers.
What is going on?
Thanks in advance for any help!

drives64bits wrote:
I can´t conect
Look at other devices that are not loaded correctly. Not the USB
If your operating system did not come with Windows Media Player, install the Media Feature Pack for your version of the operating system.
http://windows.microsoft.com/en-US/windows/download-windows-media-player
Use the USB cable that came with the phone.
Connect the phone to the PC. Turn it all the way off, hold power button and slide the screen down. The phone will turn back on and it will be detected, drivers should load.
You should see it in windows explorer. It should install in 'portable devices' in the device manager.

Lumia 1020 is not seen by Windows 7 64-bit

Hi,
When I connect my new Nokai Lumia 1020 to USB, my PC (which is Windows 7 64-bit Ultimate) is not able to install the correct driver.
When I connec the mobile, Windows installs driver for a device named as "RM-875|Nokia 909". It then says "
There is no driver selected for the device information set or element."
I have then updated the mobile's software to the recent version, but with no luck.
I searched Nokia site for a driver and found nothing.
How can I explore Lumia 1020 in Windows 7 64-bit? What can I do to troubleshoot this issue.
Thanks in advance.
ozOracle
Solved!
Go to Solution.

I am having the same issue, usb.inf is in place.
Within Device Manager the phone is shown as
Nokia Lumia 909 (RM-875)
I have tried everything to have this phone installed and recognized, nothing works.
The file mention here is for AMD processors when you unpack it.
http://www.microsoft.com/en-au/mobile/support/product/lumia1020/troubleshooter/?categories=Connectiv...
http://catalog.update.microsoft.com/v7/site/home.aspx.
Search for Windows Phone WinUSB.
Suggestions please

Is it possible to sync Lumia 1020 with Windows Con...

I was considering a Lumia 1020 (or perhaps an upcoming version with same camera capability), but something seems to be wrong there.
For now I am still using a Nokia N8 together with Nokia Suite. I can sync my Windows Contacts *including the contact image for each contact* (where available). Also, when I am on my desk, I send and read received SMS messages exclussively on PC, phone connected via bluetooth. No cable, no cloud involved, I even don't have to touch or look at phone itself.
Some time ago, during one of the Nokia Suite upgrades, I remember it said something like „added compatibility with Lumia phones”. However, these days I read that Lumia is only compatible with Zune, which AFAIK is merely a multimedia sync platform.
I don't want to upload my contacts in cloud (any cloud, regardless the owner).
I don't want to install Outlook. I seem to remember that the Outlook version I already have cannot use the xml Windows Contacts, but only the older Address book or something. As for contact pictures, no way.
So, question: assuming I own a Lumia 1020, can I use Nokia Suite the same I was used to ?
If not, Zune is able to handle the Windows Contacts in same way ?
What about sending and reading received SMS messages using the PC ?
Cristi

    paulheu wrote:
    Not an option
    If you do not want to use the cloud or an online acount for anything Windows Phone is not for you
That I begin to understand. I don't care much about what brand, but for my work I do care about a very good phone camera with xenon flash and a good associated PC application where I can copy and paste strings to and from SMS messages (among other things). So it seems I have to look elsewhere.
Too bad. Nokia 808 was a perfect thing for this purpose, but unfortunately it was never marketed in my geographical location. Now things only gets worse.
    paulheu wrote:
    actually IMO no modern day Smartphone OS would be really.
Wrong. I tested direct contacts sync between a Samsung Galaxy tablet with my PC using their dedicated application, Kies. The contacts imported well into the tablet, *including contact pictures*, which is what I am looking for. I didn't checked the messaging since the tablet was not a phone, but I suspect that it also works. Unfortunately the actual photos taken with Samsung phone cameras that are equipped also with xenon flash are of lower quality than those taken with Nokia 808 or Lumia 1020.
    paulheu wrote:
    If you feel this way you should actually not be on the internet anyway.
No really. I'm on internet since 1995 when only meteorological clouds were in existence and I didin't encounter any problem browsing the internet then because of that. In 2004 the software that accompanied my Motorola E398 was able to do both address book sync and handle SMS messages just pure and simple, via cable or BT. Then my Nokia N73 and later Nokia N8 were able to do same things through Ovi/Nokia Suite, still directly, including contact pictures sync if on Windows Vista or later.
Today (2015 already) I've been told that things have evolved, so I can no longer exchange some trivial information between two devices located near to each other, but instead I have to use thousands of miles distances, to have an account somewhere, to be logged in, etc., only to transfer something between myself and myself, actually the same something as yesterday.
Frankly I'm glad to hear that this internet is not for me.
Without wanting this specifically (on the contrary), it appears that I am forced to consider also this company not (or no longer) compatible with me.
Cristi

Lumia 1020 (Nokia Play To) incompatible to play MP...

I had a Nokia N8 phone. With this phone and Nokia DLNA App I could send MP4 videos to my Philips Series 6000 TV with no issues.
I´ve bought a Lumia 1020 with WP8 and installed Nokia Play To. I´ve tried to send the same videos I used to, to the same TV and it says that the format is incompatible and cannot be played.
Tried with some JPG pictures and those were played correctly.
What´s the problem with the app? Why DLNA Nokia N8 could send MP4 files to the TV and Lumia 1020 can´t?
The TV has native support for MP4 files. I can play them by USB also or sending them by DLNA from a PC.

I know that. But, I am talking about the same videos that I used to play on the same TV by DLNA like charm, and now I can't.
Including videos that were filmed by me with my own Nokia N8.
A lot of people is complaining about this on the forums. Check on BetaLabs (https://betalabs.nokia.com/trials/play-to-for-wp8/Bugreport/Dont-stream-a-video-to-philips-TV)
Is the same issue that I am having now.
The same Play To application for Symbian Belle refresh works perfect. Something is wrong if I can't play the videos that I filmed on my phone!!!
Also I've found out that some videos appear on Nokia Play To, but not on the Music and Video app collection. (videos filmed by me on Nokia N8)

Can NOT get the latest Lumia Cyan for Lumia 1020

I'm in New Zealand and the latest software release for Nokia Lumia 1020 is Lumia Cyan (3051.50009.1424.00xx)
When I goto about your mumia
this shows software: Lumia Black Release
and the firmware revision number is 3051.40000.1345.1004.
But when I check for updates, the update status is your phone is update to date.
is there anyone has updated his/her lumia 1020 to Lumia Cyan?
thank you.

it can take a couple of weeks for an update to roll out to all the handsets of a particular carrier, or country variant, and this is might have what happened here. i would say, if u haven't got anything within two weeks, contact your nearest Nokia Care centre.

Lumia 1020 Freezes, Battery Heating Up, OS Crashes...

Hi there everyone, this is my first post here, I hope I can get some help from you guys regarding my problem with my lovely Lumia 1020.
10 days ago, I received my Lumia 1020 ( it was a gift from a friend from Norway), I live in Iraq. So warranty isn't provided here cause I went to Nokia Care in my country, they checked the IMEI and they told me that this phone wasn't imported by them, so no warranty is provided for it.
Once I powered up my phone, completed settings, it checked for an update and asked me to download it. And sure I did download it at once!. Kept updating until it reached the latest Lumia Cyan Update. Checked and saw I have a WP 8.1 phone.
Took some photos, here and there, everything was going good. Plugged in the charger to charge my phone. Then an hour later I went to check the charge and I was surprised to see my lovely Lumia 1020 heating up like crazy!!! .. I'm talking about severe heating, not a normal one due to charging.
Plugged out the phone from the charger ( original Nokia charger provided with the original box ), and I tried to unlock it, but no way! it doesn't respond to anything at all, Glance screen was stuck at the time of an hour ago. Quickly opened my laptop and googled the issue and did a soft reset at once. Then put the mobile in front of the air conditioner until it cooled down. Time/Date was reset ( very annoying ) but everything was normal ever since until at some random time, the phone freezes. Sometimes it doesn't heat up, I wait for 5 minutes or so and the phone reboots by itself. But there are times that the phone is stuck for hours ( no heat though ) so I have to soft reset it manually. And there are times when the phone freezes and heats up like crazy and I soft reset it on purpose being afraid that something might happen to the phone.
Googled everywhere, tried everything: Replaced charger, Replaced SIM card, Tried Airplane mode, Factory Reset, Nokia Software Recovery, Disabling Background apps, Disabling/Enabling Location w/wo NFC, Deleting FB & Skype, Disabling Glance & Double Tap to wake, Downgrading to WP 8 ( both Amber & Cyan via Nokia Care Suit ), ... etc everything software related has been tried. And the phone still freezes randomly. Which leads me to say that it's definitely a hardware defect that is causing these issues as my friend has the exact phone, everything enabled, and not a single freeze.
I'm desperate here, if anyone of you could give me an advice, I would be thankful.
Thanks and sorry for the long post!

I'm sorry to hear about your troubles with it.
As you mentioned here, you've done everything that can be done to your phone software wise, and it still plays up.
And as you further mentioned, it's related to hardware failure.
As your device is not covered by warranty in Iraq, you will either have to pay for the repairs down there or send it back to your friend in Norway who can then send it in for warranty repair/replacement.

What lumia 1020 Need

hello ...Have a good day every body
let's talk about Body Style for nokia 1020 it's nice. simple .i like it
have great battery life i test it .wothout using lumia 1020 for 12 hour still 100 % so it's good
but with Data packets almost 8 hour with wi fi 24 hour or less so it's like all new phones
camera 41 mp cool cam no way also the zoom
hot Screen i like it when i Watch move or vidoes or game .. HD
nokia lumia 1020 have a problem too .. hopeing they fix it for us
The menu is not displayed with a simpla way .. Difficult access to data or programs or games pr pic
Photo Gallery and video Gallery is not cool too
when i want to add new videos to my phone i need to delete the old video from my fom first after the put it again
I can not access to the files normaly form my phone i have to enter from my pc
can't kill processes when i'm out of it i have to enter to the app to end it
so in the end the softwere not cool but the hardwere is cool

Photo Gallery and video Gallery is not cool too
When you view a Photo in the Photos Hub just pinch it and you get a scrollable gallery
can't kill processes when i'm out of it i have to enter to the app to end it
The coming update for the OS will have a kill button on the open apps in the multitasking view
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

My Nokia Lumia 1020 camera not working anymore

I bought this my Nokia Lumia 1020 with so much excitement, and it arrived on Saturday...got to it on Sunday night and dived in to the camera...amazing! I said... Just this evening wanted to take an interesting night composition, pressed the camera button...instead of it to come on, was greeted with a humming sound.... Of sort... The app wouldn't open, tot it was d app with the problem...den turned on my flashlight app, but also greeted the d strange sound...also the light won't come on... I am really disappointed and getting forstrated by Nokia...
what can I do?

Hello, victovic2000.
Thank you for posting and welcome to the Nokia Support Discussions.
Sorry for the inconvenience it is causing you. By the way, how was the phone now? Is it still doing the same thing? Is it happening to the default camera only or same with the other camera app? Did something happen to your phone prior to the issue? Is your phone's software up-to-date?
You may check if there's an available software update for your phone by going to Settings > Phone updates. Note that a stable internet connection is needed. We encourage you to use Wi-Fi instead. You may also consider doing a 'full reset' by going to Settings > About > Reset your phone. Make sure to backup your files to avoid data loss. Here's how: http://www.windowsphone.com/en-US/how-to/wp8/basics/back-up-my-stuff.
Let us know the outcome.

Nokia Lumia 1020 with three hot pixels on the CCD....

Okay, i have a two weeks old brand new Lumia 1020 and noticed that whenever i took a photo or record a video, i get an L-shape of three hot/bright pixels somewhere in the middle of the photos or videos themselves, which could mean these hot pixels are burned on the camera's CCD directly. I can also see them live on the Lumia's screen, though if i zoom in on the live view passed a certain level towards the maximum zoom, they vanish. But, on most zoom levels and of course when no zoom is used, i can see them clearly, unfortunately...
The attached image shows these three L-positioned bright pixels...
Also, check the video below for better understanding; i'm just shooting the black plastic frames in-between my two monitors, to get a dark area for easily spotting the three bright pixels. When i zoom in and out, you can see that passed a certain zoom point, they dissapear and reappear. Also, when i move the camera around, they follow along the movement. The video is a cropped-down version of the 1:1 1920x1080 original version, just to get a smaller file size: https://www.dropbox.com/s/g9zfcy3vivb1nku/HotPixels.mov
So, i'm wondering...
Is this serious hardware mulfanction problem valid for a phone replacement, or this is something that warranty may not cover ?!
Thanks...
Greg
Attachments:
HotPixels.png ‏6 KB

It's hardly deep hacking. The repair facility opens the phone, takes out the camera module and puts a new one in.
Your warranty does not entitle you to a full replacement unless the phone is not repairable (in genral) and this should be a painless and easy fix.
While in some countries you would be entitled to a new phone if a fault is detected shortly after buying the device you said you bought it a week ago which would generally be too much time gone by for that so I anm pretty sure it's a repair.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 1020 contacts shown partially

Hello
Just purchased Nokia Lumia 1020 few days ago and I'm still struggling to get all my contacts from Android to Windows Phone.
I've tried these import methods so far:
Backed up my contacts on Android to SIM and imported those contacts to Windows Phone contacts
Used Transfer My Data on Windows Phone
Both cases showed no errors.
Weird thing is that if I try to import from SIM again it says that they are all in Contacts and when I search for contacts they are all there*, but when I browse my contacts only very small portion of all my contacts are shown
I need to see them all
* - All contacts are also shown in Windows 8 Mail client under People
PS Some things I don't like about that phone:
Battery is not replaceable
My BT headset isn't working that I used with SE Arc, yet my ancient (8-9 years old) BT headset works with Lumia (didn't work with Arc), but it's just an earpiece, I can't listen music with it. (Could be Sony Ericsson restriction, headset and Lumia hands free BT profiles are both 1.5)
No HDMI output for a high-end phone ?
Can't add additional storage in the form of a SD card or some other card
Solved!
Go to Solution.

Ramil wrote:
Hello
I've tried these import methods so far:
Backed up my contacts on Android to SIM and imported those contacts to Windows Phone contacts
Used Transfer My Data on Windows Phone
I need to see them all
Some of your contacts will probably be on your google account. Export them from there
Log in to http://contacts.google.com
export contacts to a .csv file (more>export)
Download and install Windows Mail from the Windows Essentials
Log in with your Microsoft account
Import the .csv file
Your contacts will sync to your Microsoft account and your phone as a result
If you are not on Windows 8 then Windows Mail is actually a pretty convenient mail client to manage your calendars and contacts on your PC.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 1020 SMS Issue.

Been having issues for a few months now and haven't been able to find any solutions online. I'm having an issue where I can not send messages to certain numbers and I am just receiving the "Can't send" message as if I had no signal. What's even more confusing is that I have no issue receiving messages from these numbers, I am just incapable of replying. Currently this is only affecting a few contacts, but obviously this is an extremely annoying issue. If you have any advice or tips to solve this issue I would greatly appreciate it. Oh and I've just carried out all possible updates and still the problem persists.
-Thanks for taking the time to read this, MuirC

Hi MuirC,
We appreciate your effort in posting your concern on the forum. By the way, are you still experiencing the SMS issue? If yes, have you tried using another SIM card if it makes any difference? Make sure to use the original Micro SIM and not the modified one. You may also try checking this Nokia Lumia 1020 - Troubleshooter for a possible resolution. Any update is very much appreciated.

Nokia Lumia 1020 FAULT! Keeps taking pictures

Hi recently bought a Lumia 1020 and yes so far impressed only on 2 occasions it has started taking pictures at a random first time was a couple of days in so I factory reset the phone and it was fine for a bit and it's doing it again can anyone advise as I don't want to have to keep re booting my phone thanks.

The camera turns itself on and keeps on taking pictures so I press back to come off the camera this lasts all of 2 minutes of that before it starts itself up again making the phone pretty impossible to use. Thanks

Lumia 1020 - Disable Post Processing?

Preface: I've only had the Lumia 1020 for 48 hours.
Problem: I've noticed that when taking pictures with the Nokia Pro Camera application, the preview after capturing the image is awesome. If I then go to look at the captured image, there is a short pause, and suddenly the picture goes soft, detail is lost, colors become horribly skewed. It would seem that there is some massive post processing being done after the image is archived.
Request: Is there any way to disable this post processing? It's taking wonderful pictures and destroying them.
I'll see if I can take a screen capture to show what I'm talking about and I'll post again after work.
Lumia 1020 Quirks.
- Post processing done even on "raw" 34MP images.
- The entire screen is powered when using Peek. Despite being OLED and Nokia specifically stating otherwise.
- Can turn on (but not off) camera in the background on a call. App doesn't open but shutter does and spins up CPU.

So after looking at the 5MP version (attached) it seems that it is indeed post processing it after the fact and saving it that way. Which begs the question.... Why? Isn't the photo review going through the Nokia Pro Camera app anyway? Why is it doing post processing (I've also had it remove red-eye automatically when reviewing photos)?
Stil, I want to know; how can I disable it?
*Edit: Trying to attach the large format photo as well...
*Edit2: After uploading both and flipping back and forth between the "review" image, the 5MP saved image, and the highres saved image, they are all the same, meaning that it is doing the post processing as it is saving the 5MP & 34MP image. This means there is no way to truly undo it. (It also means things like auto-redeye reduction are permanent, and can't be undone, tweaked, etc.)
So.... thoughts?
Lumia 1020 Quirks.
- Post processing done even on "raw" 34MP images.
- The entire screen is powered when using Peek. Despite being OLED and Nokia specifically stating otherwise.
- Can turn on (but not off) camera in the background on a call. App doesn't open but shutter does and spins up CPU.
Attachments:
WP_20130812_12_46_36_Pro.jpg ‏2045 KB
WP_20130812_12_46_36_Pro__highres.jpg ‏10902 KB

My lumia 1020 can't be recognized on my windows 7 ...

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