My lumia 720 stops responding

My Lumia 720 stops responding. This is happening frequently while unlocking screen or sometimes while doing some other task. This issue has come up after gettiing updates

Which updates are you refering to exactly? If this issue has started after updating your phone to the GDR2/Amber update then you may need to perform a soft reset or a hard (factory) reset of the device. 
To soft reset the phone, simply press and hold the volume down and power keys at the same time for approximately 12 seconds until you feel the phone vibrate. The phone will then restart and boot up normally. No personal data is deleted from the phone but you may have to reset the date and time as these are restored to factory defaults.
There are two ways to perform a hard (factory) reset. One way is to go to Settings > About > Reset your phone.
However, some people have reported that this method results in the phone getting stuck on the "spinning cogs" screen until the battery runs out. You can search these forums for "spinning cogs" then you will see what I mean. I've actually suffered the same thing myself but was fortunate enough to be able to recover by following one of the solutions mentioned in one of those topics.
The second method of factory resetting the device is a little more involved but having used this method myself and not getting the spinning cogs issue I've decided that this is safer.
Turn the phone off then press and hold the volume down button. Continue to hold volume down whilst connecting the mains USB charger. You should now see an exclamation mark on the screen.
Now press the following buttons in this exact order. Volume UP > Volume DOWN > Power > Volume DOWN. 
The phone will now restart and reset itself into factory defaults. ALL personal user data will be deleted from the phone which will be returned to an "out of the box" condition. So before you attempt to factory reset your phone make sure to back-up all personal user data before hand.

Similar Messages

  • My Lumia 720 doesnt respond Please help.

    From few days I have experiencing this on my lumia - whenever i travel by any means of transport if its more than 40 - 50 minutes, my lumia doesnt unlock (while pressing the power key - nothing happens) the screen also doesnt wake up. But if I press Camera key it vibrates even takes photographs withour flash. After a lot of try it wakes up - but if it still fails I have to connect the charger to wake it up. PLEASE HELP ME OUT WITH THIS ASAP PLEASE PLEASE PLEASE !!!!! Its been just 2 months I have been using this.
    Regards.
    Vatsal
    Solved!
    Go to Solution.

    From the support guide.
    If your phone is unresponsive, or it gets stuck showing Nokia logo, then try this: Press and hold both the Volume down and the Power keys for 15 seconds. This should get your phone to restart properly again. If this does not help, then follow next steps to perform OS reset.
    Warning: Resetting your phone will return it to the same state it was in the first time you turned it on. All your personal content in the phone, including text messages and apps that you been purchased and downloaded (may be re-downloaded again) will be erased, and the phone will be restore to the factory settings.Here are two options to follow, depending on whether you can access your phone's settings screen or not.
    Option 1: About menu
    Use this option if you can access your phone's settings.
    This option warns about data loss.
    On the Start screen, swipe left, select Settings > About > Reset your phone.
    Option 2: Hardware key combination
    Use this option if you forget or lose the password.
    Use this option if the phone fails to fully switch on when pressing the power on key.
    Note: No warning about data loss!
    Nokia Lumia with Windows Phone 8
    Step 1Make sure the charger is disconnected.1. Switch the power Off.2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.
    Step 2Then input the keys in the following order:1. Volume up2. Volume down3. Power4. Volume down
    Step 3The phone will reset and boot up automatically. Please note that this may take several minutes.
    If  i have helped at all a click on the white star below would be nice thanks.
    Now using the Lumia 1520

  • Known Issue in Nokia Lumia 720 - Virtual keys stop...

    Hi Nokia lumia 720 bottom virtual keys stops working after some time.............. only solution is to replace screen which costs 7000....     Is there any permanent solution? pls help

    Did you try any troubleshooting steps ?
    1.Simple Reboot
    2. Soft Reset : Press and hold Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). - All data will remain intact
    3. Factory Reset : settings-->about-->reset your phone - Data will be erased and phone will need re-setup from start
    4. Nokia Software Recovery Tool - Data will be erased and phone will need re-setup from start.
    If nothing from the above solves it, it's an Hardware issue that needs to be attended by Nokia care technician... which may lead to a spares replacement.

  • Nokia Lumia 720 down volume button not working aft...

    Hi just got my Lumia 720 25 days back and now i'm having this issue going on started from today after I wake up my phone the down volume button does not work for a while. What i noticed is until i press the Up volume button the down volume button does not respond anuthing. Is that a software problem ? Because i feel like if i press it little harder than usual it start working fine.
    Not sure what to do ? Like it will get resolved with an upcoming update or an hardware issue ? Should I need to check with the Nokia Care.
    I already tried to do a soft reset thrice but it still the same. Someone please help !
    Thanks in advance.

    Even I have the same issue with my Newly purchased nokia lumia 720... Sometime the volume down buttons works perfectly and with time is doesn't work at all is this a software issue... i am facing this since i have downloaded an audio update.... i m tired of resetting the settings i am tired visiting service centers, as they are asking me to leave my phone for 15-20 days as the part is not available with them and my question is. if there is a hardware issue then is should stop working but in my case sometimes it works as perfect as the day i bought the device and sometimes it doesn't work at all. Will this issue be fixed with Amber update... What is the appropriate solutions for this matter please reply......

  • Lumia 720 vibrations and music player problem

    The disturbing vibrations occur while operating the phone..absolutely disgusting this problem is..your phone simply vibrates and you can do nothing but wait till the vibrations stop and the screen goes back ,changes and what not during this..the only thing you could probably do is lock your phone..but that is not a solution..very poor and totally unexpected in a phone you buy after paying so much..moreover the newest discovery in the list of problems is freezing of the music player..not responding to volume adjustments..please look into all this..making me wonder if i did the right thing by buying nokia !

    rohitr wrote:
    The disturbing vibrations occur while operating the phone..absolutely disgusting this problem is..your phone simply vibrates and you can do nothing but wait till the vibrations stop and the screen goes back ,changes and what not during this..the only thing you could probably do is lock your phone..but that is not a solution..very poor and totally unexpected in a phone you buy after paying so much..moreover the newest discovery in the list of problems is freezing of the music player..not responding to volume adjustments..please look into all this..making me wonder if i did the right thing by buying nokia !
    Welcome too Nokia lumia 720 sick family LOL 
    mine still at nokia care centre it has been 9 days, waiting like zombie  

  • My Nokia Lumia 710 stopped working during updating...

    My Nokia Lumia 710 was connected to my Pc by cable and was being updated. As the updating was going on, probably during the 7th or 8th step, it hanged and stopped responding. The updating could not complete. The worst is that the phone can no longer be powered off except when you remove the battery and after replacing the battery, it cannot boot, except to draw a diagram of phone connected to a PC. That was the stage in the updating process when it stopped working.
    Please, advice me on what to do becasuse the phone is of no longer use to me. I bought it in December 2012 and it got spoilt in April 2013. I have taken to Nokia Care centre around me. but the price they said they will use to repair it is equivalent to buying a new one. Please help.

    Hi Sathya87,
    We're appreciate your trust that you have shown us. In this case, I suggest contacting Nokia India as they can further assist you with your concern. You can reach them by clicking on the Nokia Support at the bottom of the screen, or using this link:
    www.nokia.com/support
    Hope this helps. 

  • Lumia 720: Mix Radio revised the Nokia Music 1 yea...

    I have a Lumia 720 which lost its Nokia Music free subscription of 1 year in 6 months.
    IMEI No: XXXXXXXXXXXXXXX
    Contact No: XXXXXXXXXX
    I would like to know the reason behind revising and free music download subscription to 6 months without any notice. When the phone was bought, free subscription was given for an year.
    Moderator's Note: Personal information provided were edited out. Please do not publish any unique serial number/contact information in a public forum.

    Dear Nokia, please confirm "Lumia 720: Mix Radio revised the Nokia Music 1 year free subscription to 6 month" is this quoted is true? Please Revert. My phone is just 6monts old. Now I am getting pop up "Activation Problem : .....see attachemnt" Its very disappointing and shocking that one of the encouraging features in Lumia720 (Nokia Mix Radio) suddenly stops working instead of providing service for 1 Year. Initially this sudden seizure spoiled our mental peace, forcing us to try re-installation and discussions until I read some comment in Support page. We never expect such from Nokia/Windows, at least we would have given an intimation!! A reply most appreciated. Best Regards, D_Navada

  • Nokia Lumia 720 random automatic reboots

    This is really annoying and I think there is something really wrong with Lumia 720 after AMBER UPDATE.
    It reboots randomly and automatically without any warning after amber update. Before amber update everything seemed fine and this never occured. 
    Generally updates are released to improve the phone, here the opposite is happening.
    Its not just for me but for three of my peers who owns Lumia 720, the same thing is happening,
    You cannot blame an installed app (which will be Nokia or Microsoft's first and favorite answer) for this as we tested it for two three days after ressetting, didn't install any app and this occured.
    Also the Phone takes one to two seconds to respond when I scroll on my start screen and generally opens the first app that my finger touched instead of scrolling down, this never occured before AMBER, again not just on my Lumia 720.
    Please Advice.
    -Govind

    Now that you've tried all that you could, including Reset, all I'd say is maybe the OTA update went wrong or there's really an issue with the update provided.
    You should head over at Nokia Care and get your phone software fully flashed. If the problem still remains, its up o Nokia's Development team to find a solution about that and will only be fixed via a future update.

  • Lumia 720 camera won't start

    After some camera&pictures related updates (maybe Photobeamer) Lumia 720 camera stopped to start.
    When trying to open camera it opens quicly and returns back to main screen.
    Soft and hard resets are done. Does not help.
    Is this sw or hw issue?

    Hi:
    My camera worked for about a week, then it stopped working.  The exact problem:
    Both of the cameras (front and back) will open but when I touch the screen to take a photo, the software crashes.
    The phone returns to the menu window.
    If I try to take a picture with the button, the focus light comes on if I partially press.
    But if I completely press the button to take a photo, the software crashes.
    I have done both a soft reset (volume down and power until it buzzes and a complete reset (reload the software). 
    The camera continues to crash.
    Please give me some advice, I cannot return the phone to the original source as I am here in the USA  and I need the phone for work.

  • Lumia 720 Touch screen error

    Hi everyone!
    So, my lumia 720's touch screen is not respondig. I tried to reboot my pohne. The result is, that it was hard to enter the SIM PIN, because the screen won't respond again. After I succeed to enter the pin code, I had to enter my lock screen code. BUT: the lock screen is jumping up an down permanently...so it's impossible to enter the code...
    OK, I've look after soft/hard reset...
    I have done both of them...but still have the error... 
    Anyone knows something?????????

    gellrt wrote:
    Hi everyone!
    So, my lumia 720's touch screen is not respondig. I tried to reboot my pohne. The result is, that it was hard to enter the SIM PIN, because the screen won't respond again. After I succeed to enter the pin code, I had to enter my lock screen code. BUT: the lock screen is jumping up an down permanently...so it's impossible to enter the code...
    OK, I've look after soft/hard reset...
    I have done both of them...but still have the error... 
    Anyone knows something?????????
    sounds like a hardware problem. so when u mean soft / hard reset.. u already restore factory settings? still the same?
    if you haven't yet.. try connecting the fone to the pc via usb.. so u may try to backup the files u have in there before clearing everything.
    i have a 720 but that never happen to mine yet. it does hang a bit but i just power cycle the unit, she's good to go.

  • Lumia 720 screen freeze

    Hi my new Lumia 720 sometimes freeze up and only way out is a reset..... Any tips please? Is this a known issue? Is there any fix update planned to be released?

    Hello Musica,
    Thanks for the Prompt Reply.
    I'll explain in neat how this happened.
    OCCURENCE 1:  The first day
    1. I purchased my mobile on April 20'th, which is just 2 days after it was released to stores in India.
    2. That day night i just tried Wifi, contacts, people hub etc and was going well till then.
    3. I wanted to change brightness settings so, i was checking auto, low, high etc. I set it to Low, Then Locked the phone using the button on the side. After a minute i wanted to open up the Camera by pressing on the shutter button (when the phone is still in the locked condition). I did not see any camera opening up. I then tried to Unlock the screen and it dint. I tried almost everything, volume  up, down etc.. nothing happened. 
    I tried to connect the USB cable to the Phone and access it through laptop, and gracefully i saw that the folders appearing on the browser. Hence i confirmed that the phone had power supply and some part of it is still running.
    Please note that this just happened as i said 1) change screen brightness - changed few times between options, and finally settled down to Low 2) Locked the screen 3) Tried to Open camera by press and hold Shutter button of camera.  -> Thats it after that i was not able to see anything on the screen.. The screen was clear Black and even the windows and other two icons below did not glow for any operation i did.. 
    I had to reset the phone to get something on the display back again.
    And clearly to say that - This Problem is not re-producible in the same way again.
    OCCURENCE 2:  4-5 days later(This time luckily i dint want to restart, plase read below)
    1) I was in the "settings" menu searching something on the settings. I think i set the wifi on and came back to the settings main view.
    2) assuming wifi was on, i wanted to go back and open browser, so i press the back key and nothing happened. Still the settings menu was showing up. 
    3) So i thought it was stuck and tried to click something on the settings. Neither a touch nor any sort of selection was not accepted. instead the screen Freezed in the same Settings menu.
    4) NOW, i just randomly tried few moves on the screen just to try wake it up. And i found a glimpse of LOCK SCREEN coming down from the top (i think) in a slow motion (unusual than the normal appearance). 
    5) Now i have the lock screen infront of me, and i slowly slide it up as usual. The phone was unlocked and then i had the settings menu there which now resumed working.
    This was strange to me as a Software Programmer to realize why the lock screen appeared on the fist place and why was the settings menu first was not responding.
    Please note that this time i dint have to restart the phone luckily.
    OCCURENCE 3:  Seven days later after the purchase
    1. Installed photosyth. Took a photosynth capture
    http://photosynth.net/view.aspx?cid=0b887c2e-aa42-4491-9c60-4d0fd43e6356
    2. If you see this photosynth image, in some place you will note a Green Color like coating sort of a paint on just the left of the church View. It sort of covers the leaves like a thin green Film. 
    3. Please note - that was the last frame i shot in the Photosynth lens before i continued to stitch. 
    4. Stitching complete and the image was just as you see in the above photosynth Link. 
    5. After this i wanted to use camera normally, and when i do so, i see everything as "that green color" which appears in the photosynth image that i mentioned.  i closed Camera and opened it again from the start menu, and NO... Still it was the same green. I wasnt able to see any objects that i aim. Fully green.
    6. Left with no options, but in a hurry to take a picture, i had to restart the device..
    These are the just three occurences that i had during these 10 days after purchase. 
    I tried hard later on to test the device by trying the same things, but never happened. I am particularyly bothered ONLY about the issue 1 & 2. Third issue is definely because of PhotoSynth causing something. May be it didnt flush anything out of the camera buffer memory.. or dont know what exactly made that green there in the image and later on the full viewfinder...  
    The device otherwise works exceptionally well and hence i dint want to immediatly go and check with Nokia Care, because the problem was not perfectly re-producible. 
    ==> What do you think? I certainly feel that it could be a software issue with 1 & 2? 
    1) Would you be interested in some logs in case the issue occurs again? 
    2) If the issue occurs again, and i just take the phone immediately to Nokia Care, should i suggest something to them on Your behalf so that they dont try to diagnose something wrong? Because if they reset it, reproducing the issue is hard. 
    3) Do you think i would need to ask Nokia Care to run any diagnostic tests for "this specific  issue"? Do you have such a test available & instructed to all Nokia Care Engineers?
    Please suggest.  Rest all things in the phone are fine and its absolutely smooth. Even if i exchange, i dont have guarantee / rather convinced that this issue will popup again in the new phone (if at all). So i want to know the root cause before i exchange so that it does not appear again in the new phone.
    Thanks,
    Binny. 

  • Lumia 720 volume down key

    Recently the volume down key on my lumia 720 has stopped working. It works sometimes if I restart my phone but again stops after a while. I am also unable to soft reset the phone because the volume down key is not working. It does not seem like a hardware issue because it works sometimes. Please guide what can be done for this.

    If its a hardware problem then you will need to have it checked out at your local Nokia Care Point. 

  • I want to update my Lumia 720 from Lumia cyan to d...

    I want to update my Lumia 720 from Lumia cyan to denim. But I can't. Plz explain me. I'm from Bangladesh.
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