My Lumia 820 just died :(

I was texting friends yesterday evening with my phone plugged in and suddenly it froze. The buttons would not work. Not the off or on button, not the camera button, not even the volume button. It was completely frozen on a text. I decided to leave it and go to sleep. When I woke up, the phone was completely dark. It wasn't turning on and it wasn't charging. What should I do? It's just completely dead

Presumably you have tried removing it's battery for a few minutes then replacing and then connect to PC via USB whilst device switched off to see if anything happens? Failing that a visit to Nokia Care facility beckons unfortunately.
Happy to have helped forum in a small way with a Support Ratio = 37.0

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My problems with Nokia Lumia 820

I was a big fan of Nokia until two months back when I purchased Nokia Lumia 820. It's been two months and I'm having tough time with the handset.
First it was the heat issue. I know smartphones are tend to get heated up due to processors. But my mobile gets heated up in less than 5 minutes when I play games like real football, wordament and even simple games. I thought I got a bad device out of the box. When I say heated up it's not warm, its hot and uncomfortable hotness. I can't hold my device until the heat subsides. I visited the Nokia care for raising the heat issue but they said they can't do much and updated my mobile to the latest firmware (1308) and asked me to check after the update and the heat issue is still the same. Just when I thought things can't get any worse it did. My mobile has visited Nokia repair factory already twice in less than two months of purchase. The first major problem occurred three weeks back when the display would be switching on and off randomly and finally the mobile got bricked. The screen went blank completely and the device was unresponsive. Along with that complaint I've again raised a complaint about the device getting heated up uncomfortably. 14 days after I submitted my device to Nokia care I got my device back only to find that the screen isn't responsive to touch in the middle within a week's time. The upper part and the lower parts are responsive, it's the middle strip that's not responding to touch.
I've again given my mobile to Nokia care and they have sent it to the repair unit. In two months of my purchase the mobile has spent more than 4 weeks at Nokia repair outlet. It is still undergoing repair in the Nokia repair factory. I had least expected this from Nokia.
Some of my friends who have windows 8 phones from Nokia haven't experienced any problems so far, not even heating problem. It's safe to say that the problem is only with my device.
It's two months old and I've got it from the Nokia priority dealer.
What'd you call a device which spends more than 40% of the time in the repair factory in two months of the purchase. Even the 3 months EMI's haven't been payed fully.
I've encountered lots of inconvenience after purchasing the device.

i am too having the heat issues..of nokia lumia..820 its been 1 mnth i hav been w8in for my nokia lumia to be in my hand...but..its giving too much problms..it gets soo hot widthinn 5- 1- mins.. highly dat i hav to end up d calll..n i kinda felt sensation on my thumb fingr. ..n i m also havin the hanging up issues..but yesterday my phn was hang n the phn was swwitched off...n its still swtich off..,when i chrg the phn no rexn is seen..
what d hell is going on..n how m i getin a phn ?

Access points settings Lumia 820

I just want to know if it is possible to have both MMS and GPRS active at the same time in windows 8 phones. That was possible with Symbian but not possible on my Lumia 820.

Hi ddt1,
Welcome to Nokia Support Discussions!
Regarding your query, the access point that you have on the Lumia 820 will be used as one. If you have both MMS and GPRS, you can use them both at the same time. You don't need to choose between the two ( 2 ) access point anymore. Your statement "not possible on my Lumia 820" means that you are having trouble with the phone. Can you tell us what exactly is happening on the phone? Is there any error happening on it? If there is, can you tell us what the error is?
We're looking forward to your response for us to further assist you.

Please help!! problem with rebooting lumia 820

I only got my Lumia 820 yesterday and it was fine then today the camera stopped working, i tried taking the battery out, and putting it back in then switching it back on - still no luck. Then i went on the nokia website and looked up the troubleshooting advice where it advised a reboot. I tried the reboot, seemed to be going fine but now it wont switch on properly!! when it gets to the switching back on part of the reboot it vibrates then the nokia logo comes up on the screen but stays like that and nothing else happens!! please help, really dont know what to do!
p.s i stay an hour away from the nearest phone shop otherwise i'd have popped in when it was just the camera not working!

If you tried the advice from guide return it back to point of purchase and get it exchanged.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Volume & Back Button Bug Lumia 820

Hi all,
I bought my wife a Nokia Lumia 820 about 2 months ago and up until now she's been extremely pleased and impressed with it. However yesterday she encountered a weird bug which we cannot fix.
Am not sure how she managed it, but the volume display now remains visible always at the top of the phone display and volume is set to 0 and cannot be changed. In addition the back arrow (bottom left) no longer works in any app as it now just tries to close the volume display in the header.
I see a number of people have reported issues with low volume but I could not find anyone else who has the same specific issue with the volume display always showing.
Steps taken to try and resolve this:
Rebooted phone (holding power and volume down)
Backed up the app data etc and did a factory reset
Removed the battery and rebooted
Ensured that the phone had the latest updates
After the first reboot the display did seem to resolve itself until I then clicked on the volume controls on the side of the phone. This then caused the volume to go straight down to 0 and then the display stuck and had the same problem again.
Also on some of my attempts to reboot the phone, a white exclamation mark showed up after the reboot and the phone was frozen so only way to try and get past this again was to reboot again and again until it disappeared.
Something is obviously wrong but am not sure whether it's a software glitch or an issue wiht the handset.
Can someone help shed some light on this else I'm going to get a lot of earache from the wife soon?
Thanks a lot, Matt

We have 3 Lumia 820 and one of the handsets behaved like you folks describing..
Did some resets, soft or hard, cant remember,but finally gave the handset to the shop and they sent in in for a reflash by Nokia.
Working without this issue after that and for about 4 weeks now so, reflash it...
Nokia 808 again (delight Belle), Nokia E7 and X7 ( again, all on Delight Belle...after some time on Nokia Lumia 925 (retired), 1020 (not that great)and Lumia 820 (Replaced my router at home, great for internet sharing).., N9 The best device ever (use it as much as Lumia 1020), Nokia 700 (Sport Phone/My Love :-) ) Nokia 701, Nokia E6 (Should have a follow-up from Nokia among with larger screen, NFC, Autofocus), Lumia 800 (Retired After 6 weeks), -Sports Tracker-Nokia Internet Radio-Handy Safe-Skype-Bambuser-Screenshot app pro-fMobi-ComingNext-Manual TaskSwitcher-jagiTimer-Easy StopWatch-Boldbeast-Equalizer-Financial Calculator-WiMP Music-YTasks-Davi-Thumbnail Folders-BizCalendar-Tiny7-Situations-nn reeder-Sport Timer-CameraLover-CameraPro-GrabRadio-LiveScore-Poddi-Gravity-SkyFilesPro

Nokia lumia 820 music

Hello, I have just bought my Nokia Lumia 820 and updated it to Amber but I can't see the Nokia Music. All I have been using is the Xbox Music. Kindly assist, its really frustrating.

Hi taitangetich,
Welcome to the Nokia Support Discussions!
Nokia Music can be downloaded through the 'Store'. You may go to the 'Nokia Collections' and look for the said app. You may also download the Nokia Music app here: http://www.nokia.com/global/featured-apps/. Just go to the Bing Search on your phone > tap on the scanner (eye icon) > tap on the QR code on your computer.
Let us know the outcome.

My screen got cracked of Nokia Lumia 820

I have a Nokia Lumia 820 and its front glass got cracked. My display is alright but my touch is not working on the crack but elsewhere on the screen touch is working fine can someone tell me the problem and its cost. I am living in India.

You will need to contact Nokia Care in your area, they will provide a quote for replacing the screen. It's impossible to say what it will cost because each authorised repairer will provide a quote that includes both the components needed and their labour cost for carrying out the work, so just see the Microsoft web site for your country and you'll find information on how to get the phone fixed in the support pages.

Lumia 820 video playback problem

I've recently bought a Lumia 820, my choice partly influenced by the 2 to improve video recording, in particular at live music gigs. Whilst it does seem to be avoid the "wind tunnel" sound effect I've had on previous phone videos, each one I've played back has major blocking on both the picture and the audio, with neither being in synch, and therefore virtually worthless. I tried yesterday just filming a small crowd gathering, so no amps or loud noise, and have exactly the same problem. I'd set the video to record in high spec, so should I opt for the lower 720 spec, or is it a different problem altogether? And how do I solve it, before I get increasingly frustrated at having messed up and missed out on some valuable footage?!! Thanks.

What is the file format of the video you are trying to play? You can try to reset the device (soft reset). To do this, press and hold the Volume Down key and Power key until phone vibrates. If no improvement, I would recommend updating the device. You can set the phone to notify you when update is available through these settings:
Settings>Phone update>Place a check mark to "Tell me when updates are available for my phone"

Video recording problem lumia 820

Hello, I have the problem with my nokia lumia 820. When I start recording video, in the first few seconds of video freezing and then runs normaly. Can anybody help me?

I had something like this, would do either what you are describing or just generally skip on playback turns out it was a problem with the SD card I had a class 4 when I changed this for a class 10 the problem was solved

Nokia lumia 820 video recording crashes

Hi. I just bought a lumia 820 and tried to videotape. But as soon as i press the camera button the camera crashes at goes straight to start screen. Does anyone has/had the same problem. Please let me know... How can i fix it??

Hi Anestis,
Do you have a memory card on your phone? Did you try to remove it and then try to access your camera again? If yes and the issue remains, you can reset the camera. You can do that by going to Settings and then swipe left to applications > photos + camera (pictures+camera), scroll down to the bottom and reset camera.
If it does not help as well, the next option is to reset your phone by pressing and holding the Power and Volume down keys simultaneously until you feel the phone vibrate. After this operation, you may need to set the date and time on the phone. Note that this does not remove any settings or your personal content.
Please let us know if you need further assistance.

Marks underneath screen of Lumia 820

Ive had my NNokia Lumia 820 approx 4-5 weeks and though Ive got no software problems with the phone, about a week ago, I noticed what looked like smudge marks on the underneath of the screen, at the top under the speaker and in the bottom left corner of the screen, about a third of the way up. I just happened to notice in the daylight today and have noticed that the marks are growing in sixe, especially the one in the bottom left corner, nearly halfway across the screen. I suspect its a build quality issue as Ive never had this issue with a phone before. I was wondering if anyone else has had the same issue?

Here you go. Forgot about my work blackberry, which has a flash which showed it up quite nicely. Perhaps the other guys can confirm if this is the same as their's.
I'm starting to think it's actually an imperfection in the front of the screen, rather than behind. If you scrub quite hard with a cloth you can get rid of it (mostly), but as soon as your finger goes over that area it's back. Like that part of the screen has imperfections that cause it to smudge/stay smudged more than the rest of the surface. Just a hypothesis, probably wrong. Unless it gets worse I'm not too bothered about it.
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Lumia 820's touchscreen is jittery after update to...

So I have a Lumia 820 that used to run WP 8.1 Dev Preview. The scrolling and the Word Flow keyboard were absolutely perfect while the phone was running WP8.1 Dev Preview.
A few days ago I updated the phone software to Lumia Cyan and since then I've noticed that sometimes -- just sometimes -- the touchscreen becomes all jittery. This is most obvious in the operation of the Word Flow keyboard -- occasionally words don't register at all and the swipe pattern becomes jagged, as opposed to a smooth swipe during normal operation. Also, the screen jitters when I zoom in and scroll on an image or in an app.
I've noticed the issue becomes rather more pronounced when the phone is charging. It's not a deal-breaker or anything, but it's curious nonetheless.
Is there any way I can fix this?
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wp_ss_20140902_0003[1].png ‏45 KB

This problem seems to appear and disappear all by itself.

Nokia Lumia 820 battery

Goodevening,
I have the impression that the battery of this smartphone is inadequat.
I just did the test :
- no apps running
- no calls in or out
- no messages in or out
- no search on internet or whatever
The smartphone was 100 % loaded and 24 hrs later, it only shows 40 % !!!
This means that if you are a quit busy user of the smartphone, this means that you have certainly to charge your battery every day, even when your smartphone is new.
What kind of **bleep** smartphone is this ??????
Regards,
Karl

Hi Nykilde
Thank you for posting and welcome to Nokia forum!
You may check this link for Battery information and Tips for Lumia 820 and 920.
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

Lumia 820: can't open email+accounts in Settings

I just bought a Lumia 820 and want to to set up my different accounts for it but when I go to Settings>Email+accounts nothing happens, after going to a black screen showing the text "Loading..." for a few seconds, the text "Resuming..." comes up very briefly and then I am brought back to the Settings page. I've tried rebooting and soft resetting (vol down+power button) a couple of timers already but this doesn't help.
Anyone knows what could be going on?
Solved!
Go to Solution.

Only other option is hard resetting (please backup all your personal data first), by going into Settings > About > Reset your phone.
If that doesn't work, then you will need to take your phone to your local Nokia Care point for them to inspect.
to locate Nokia Care: http://nokia.com/support

Lumia 820 turns off by itself

Hi everybody,
I've had my Lumia 820 for about 2 weeks. At the begining everything was fine, but recently I've had several problems with the device as I mentioned in the title. It turns itself off time to time. It doesn't matter if I'm using it or it's being charged. I called Nokia Customer Service about this issue, and they said I had to give the phone to the service to be repaired.But I heard that the new one also shuts down. I sent some feedback to Microsoft too, but no reply so far. I just want to know if it is about the software or hardware. Does anybody have an idea about this issue?
If the problem is about the hardware I'm sure I'm not gonna buy another Nokia phone in my life. If it's about the software, I hope Microsoft will release an update ASAP.
In my opinion, both Nokia and Microsoft had better find a solution about this issue immediately just before they lose their new enthusiastic customers. Soon it could be so late...
I just can wait for a couple of weeks, then I'm done with both....
By the way, I heard that Lumia 920 and HTC X both have the same problem. So I think it's about the Windows 8 OS.

mgspan wrote:
I have the same issue with my (old) Nokia 3120c. Customer service has tried to solve it a few times, with no success. Just runarounds, like (1) it couldn't be, (2) try updating SW version (didn't help), (3) clean battery (didn't help).
What I have discovered is that (1) it is very dependent on location. Never happens at my rural home, but often happens in big cities. (2) If I put it in a Faraday cage (like a metal box) it never happens. (3) It happens even if nobody touches or moves the phone.
At work it happens often. I find that if I put it on a large metal plate, it stays on, but cannot receive calls. But if I
put it about 1 cm above the metal plate, it stays on and is still able to receive calls.
Possible conclusion, at least for the Nokia 3120c, but probably for other Nokia phones too, at least in some cases: it is seeing some sort of RF overload and shutting itself down because of this.
One other point...a different phone of the exact same model which I tested shows the same thing, but much less often. That is, it is much less sensitive to the suspected overload.
Is it a software issue? Hard to say. It could be that the software sees the RF level too high and shuts down the phone as a protective measure. OR, it could be that some hardware mechanism is operating that shuts down the phone without any software intervention.
I see that there are hundreds of posts with various phone models which complain about this issue, but I have not seen any reply by a Nokia employee. Frustrating to say the least.
Your experience is very interesting. But I don't think my problem is the same. By the way despite all my feedbacks, no one from Nokia or Microsoft reply me... The most interesting thing is that, I think. I'm considering to change my phone if the problem goes on...

My Lumia 820 just died :(

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