My Lumia 920 frequently refuse to power on

I have had d phone for up to 12 months. Although a good phone, I experience frequent refusal to power on. This requires taking it to Nokia care almost on monthly basis. I use only Nokia chargers, & don't allow the battery to drain b4 charging. What can I do.

Looks like a hardware issue, unfortunately. It is surprising that Nokia Care wasn't able to help, but i would be looking at a faulty battery, or battery connector.

Similar Messages

  • Lumia 920 Update - sms issues/power issues/email i...

    I Installed the nokia updates today at work, left my phone in the draw. 3 hours later, phone is stuck on the "Nokia" splash screen. Couldnt do anything to get it off. Eventually, figured out the 3 button reset (at least 3 buttons did reset it )
    Then,
    Sync problems with emails
    Getting toasts for SMS but no showing up in the app
    Clicking an SMS toast sends me to the last sms pre-update
    Back of my phone is warm - near top by camera
    Battery drained from full within about 2 hours

    I suggest that you backup all your personal data from your phone onto your PC then perform a hard reset (Settings > About > Reset your phone). If that doesn't work,then you will need to take your phone to your local Nokia Care point for them to inspect.
    To locate nearest Nokia Care: http://nokia.com/support

  • Lumia 920 Power Button and Flash Stopped Working

    The power button and camera flash randomly stopped working on my Lumia 920. The phone itself still works (I can tap to wake it and use it normally) but the power button does nothing when pressed. I tried letting the battery drain completely then let it re-charge overnight to no avail. I also attempted to perform a factory reset but the issue persists. I contacted both AT&T and Nokia Support but they are no help at all.

    hi mate,
    sorry to hear that you are still having issues. in this case, there may be some hardware/software damage to your handset, and in this case it is best to contact Nokia Care directly. you can do this by clicking the Nokia Support link at the bottom of this page, or on Twitter via @NokiaHelps.

  • AT&T Lumia 920 - 2 Freezes in a few days maybe rel...

    Hello,
    I've been using my AT&T Lumia 920 for 8 days. Within the first week I have had 2 freezes. Both were while using Bluetooth, but that may be coincidental.
    I am not happy about these glitches as I was previously using an AT&T Lumia 900 since April, and it never had problems like this. I expect the 920 to be an upgrade in every regard.
    I am seeking:
    An explanation as to the cause of these issues.
    A permanent solution that will prevent these issues from recurring
    The specifics of the 2 incidences are:
    First incident:
    I was driving & talking on my phone with my Plantronics Voyager Bluetooth headset. I parked at BestBuy & went inside continuing my phone call. In less than 60 seconds, I realized that it seemed like the person on the other end of the phone was being too quite. So I thought maybe the call dropped. I pulled the phone out of my belt holster & found that it showed that the call was still connected. But I could hear nothing. The screen was essentially non-responsive. Within about 1 minute, my screen went black & I couldn't get the phone to do anything. I kept trying to to a soft reset like I did with my Lumia 900 a few times (power button + volume up). This didn't work (I have later learned that the Lumia 920 uses a different button combinatino (power button + volume down). I gave up using my phone & asked the Geek Squad boys if I could use their phone to call my customer back to finish the discussion so that I could confirm I was purchasing the correct product for him. About 30-60 minutes later, I was still periodically trying to figure out how to get my phone to come back to life. I pressed & held two buttons (presumably power + volume down). The phone vibrated & rebooted. Thank goodness.
    Second incident:
    I was traveling & dictating an email (which I'm glad that Windows Phone 8 now lets us dictate outside of TXT messages. :-). My first attempt returned no results. I then pressed the microphone button again & retry dictating. At this point, it did something unexpected (I really don't recall the exact specifics). From that point, further attempts to dictate did absolutely nothing. I then decided that I'd just type the email instead. I picked up the phone & pressed in the body of the email. The onscreen keyboard appeared. But none of the keys actually typed or did anything. At this point (of course a bit irritated), I tried to get out of the email, and realized that the phone would not really let me do anything. It displayed the empty email and gave me a flashing cursor, but no buttons or keys would do anything. It was like they were all being ignored by the phone. Then I had this though.... After my previous lock-up, I had read a little bit online that some Lumia 920 users had experienced lock ups when using bluetooth. So I thought, maybe if I power off my bluetooth headset, the phone will break the bluetooth connection & maybe will release control of the phone back to me. So I powered off my bluetooth headset. Sure enough, the phone immediately returned to normal (although it did first quickly make a couple of sounds & display regarding the dictation [like basically the last time I pressed the microphone button, dictation wasn't able to come up, so now it finally did come up & then went away again all within about 1 second]). After powering off the bluetooth headset, my phone has been fine. No need to reboot. A few days have passed with no more issues.
    So in summary:
    Is there a problem with the phone's bluetooth support?
    Is there a problem with my headset (I don't think so, it works on other phones just fine, and it works on this phone 98% of the time without problems)?
    Who is going to fix the bluetooth problems & when (Nokia or Microsoft)?
    Can they be fixed, or are they problems inherent with the phone's bluetooth chip which are irreparable?
    Is there any sense in me going back to the AT&T store & swapping for another Lumia 920? (I don't think so. Seems like most everything else with the phone works well [I've had a few other isolated incidents with other things, but so far I've written them off as software glitches that Microsoft or Nokia will fix with time]).
    Who should I be reporting this issue to (AT&T? Nokia? Microsoft?)? What is the correct support channel to get the issue resolved most quickly? (I am very willing to work with a competent tech support person to troubleshoot & track the issue over time if necessary in order to help facilitate identifying the root cause of the issue so that a proper permanent fix can be implemented by Nokia or Microsoft.
    Have any other users experienced this same problem?
    Thanks for your time in reviewing my issue. I have been very excited & enthusiastic about the Lumia 920 & Windows Phone 8. I have tried to promote it with my friends and family. However, when I hit an issue like this which didn't exist on my Lumia 900, I find myself feeling a bit embarassed & frustrated.
    By the way, to my knowledge I didn't have any other programs running on my phone during either of these incidents (definitely nothing else running in the foreground).
    Sincerely,
    Doug Mortensen

    Don't expect support here. Nokia does not bother to pay a tech or two to support the people who have bought the 920. Not really a point to these forums.
    Anyways, i have huge bt issues as well. Cannot connect or see my jawbone. In truck with pioneer nav system (it is illegal here to use a phone without handsfree in vehicle) it links, but when i make a call or receive a call it shows the phone off the receiver icon so it knows call in progress, but i either get no sound from the caller... at all, or i get a robotic mess i cannot decipher. when i cannot hear anything, people can hear me, but when i hear robotic, people can hear me but with distortion. However, when it reads a text message, the phone voice is fine through the system. Because i have to turn bt off then to use phone, i have to return this handset and just go back to android.
    Have also had this drop calls a few times now as reception is probably the worst i have seen in a decade... even drops in downtown core. Battery life poor because i assume its always struggling for a signal.

  • Lumia 920 system failed

    I just got lumia 920 5days ago and now I can't access to my phone settings.
    Can't even go into settings to open wifi or other things.
    Tried soft reset also can't.
    Tried My Window Phone to remote erase phone also can't.
    Here is the link:
    http://http://www.youtube.com/watch?v=eqGHcGG6UHk

    There are a few other rests you can try if you wish. Before doing so be aware of the fact that unkess you have a backuo, your data may be lost in the process. The reset I suggest you start with is the 4 button reset. If this doesnt work there is another you can try but have a go with this one first. Thist reset is as follows.
    With the phone powered off, press and hold all 4 buttons on the side of the phone. Release the power button only when the phone vibrates and release remaining buttons 5 seconds after thst. If this doesnt work come back and let me know and we could have a look at the next reset.

  • Nokia lumia 920 sound issues

    I have a problem with the sound of my Nokia Lumia 920. I bought the phone back in June, this issue have only just start. The sound works when i get a text message, email and other notifications, it doesn't work when i play music or games, even when i type on the keyboard it just doesn't make any sound. I hope someone can help me with this problem. Thank you

    hi mate,
    have you got the Portico update installed (check via Settings > Phone Update). also check that you are fully up to date with all the latest Nokia system apps in the Store. failing that, you can try soft reset (pressing the volume down and power buttons together until the phone vibrates).

  • Discovered cause of Battery Drain lumia 920/820

    Hi,
    I just registered to tell you following:
    I discovered the culprit that is responsible for the "semi random" battery drain.
    @Home my Lumia 820 "shines" with a good battery life.
    @Work:
    - without any additional Installed app
    - no active background task (except standard entries: "extras+info" and Nokia Music)
    - every (backround)sync disabled (mail, also xbox, music.....)
    - display low
    - disabled location service
    - closing all apps with multiple clicks on back-button
    - uninstalled skype
    - disabled apps @ lockscreen
    - battery saver on
    - backup disabled
    - nfc disabled
    - microsoft account sync only 1x per day
    - disabled roaming (my provider is a roaming monster :-) roams into networks of other providers).
    - 2x fully discharged + fully charged + 12 hours on powersupply
    - and every other suggested energysave option/action i could find on internet and here in forum -> except hardreset
    With all above mentioned methods the battery still gets/got literally eaten away at work in IDLE.
    I had it next to me with monitor off. Only checked once per hour and it died in ~8-11 hours. No call no message no nothing.
    I was curious why it only happens at work: The difference of the network coverage is, that at home it is far more inferior. I have to search for a spot in my house where i can use it for calling somebody.
    So Internet is not even an option (also no HSPA+ coverage throughout the village). Normally you would have less battery life at places with less connectivity. But not in that case.
    I investigated further: on the way to work I use it for surfing ~50min - 1hour -> there i loose 7-9% of my battery. (very good result for driving with car => many connection losses)
    As soon as I reach the city where the Lumia reaches the HSPA+ network it begins to drain veery fast.
    HSPA+ needs much more power than UMTS and I guess normal HSPA!
    I compared the behaviour with the Samsung Galaxy S3 (colleague's phone) and noticed a small but profound difference:
    After you "wake" the S3 from idle it will show on the screen, that it uses UMTS and not HSPA/HSPA+... as soon as you start surfing or start an app that connects to the internet the S3 switches immediately to HSPA+. After a little time the Samsung switches back to UMTS.
    The lumia behaves differently: It detects HSPA+ and uses it. Also in idle!?
    I followed this obvious lead and wanted to disable HSPA/HSPA+ -> unfortunately it only lets you disable 3g as a whole (UMTS/HSPA) so I switched to 2G only.
    While I am writing this my L820 is unplugged 6hours now and
    after much heavier use than normal (mailing, surfing with 3g while driving 45min home [which dropped the charging-level multiple times faster than gaming!], 1h gaming, 10 minutes calling)
    the remaining battery life is at 70% with estimated time remaining: 1day 7hours left (after writing the whole story it went up to 2days 4hours with 69%... but i guess thats because its idleing).
    This behaviour is also the explanation why some people are affected and some aren't.
    Summary of change: from initially 8hours idle and not even touching the phone -> to finally using it now with 70% after 6hours with 1day 7hours time remaining.
    Additional info: I live in Austria (Europe; no kangaroos ;-)) --> so I have a Lumia 820 with the german firmware without the update, which was released in USA and Canada:
    Revision: 1232.2109.1242.1001
    So please implement a similar function like the Samsung S3 ... or just as a start: let us manually turn off UMTS, HSPA and HSPA+ separately! Surfing with 2g is no fun.
    Sorry for the extensive and long story/facts ;-)
    Regards
    V4mp

    I can confirm that my battery drain problem is related to LTE  on my US Lumia 920, at home where signal is weak I get fantastic battery life, less than 2% drain an hour, lasts for well over a day with moderate usage. My work however is located in an LTE zone and as soon as I enter this area battery life becomes catastrophically bad, several times the phone has died on me before my shift even ends. Something like 15% drain per hour, sometimes worse., I pick up my phone and even though it has been completely idle for hours it is a bit warm to the touch. I have no idea what it is doing when it is just sitting there.
    Trust me, I have tried all the tips from all the other users, none have worked. This is not a problem with background applications or some feature being switched on, I have tested this phone running bare bones no apps or a fully day on "battery saver" mode which seems to make no difference, the problem persists. The only way I can make it through the workday is if I put my phone into Airplane Mode, the drain then completely stops, again at less than 2% an hour.
    I am amazingly frustrated by all this, my Lumia 900 never had this problem with LTE, I almost never gave the battery a second thought with my 900, but with the 920 I am constantly worried about being stuck with a dead phone, I have almost no apps installed on the phone because I am afraid of any additional drain on the battery. I have to put my phone in Airplane Mode if I plan on spending more than an hour in the civilized world, I am so unhappy with my experience and I really miss my Lumia 900. I really wish Nokia would acknowledge that this a problem with some 920 handsets, and it is a problem, we are all not suffering from some sort of mass delusion. I have spent weeks troubleshooting and trying to find the cause. I really don't know what to do at this point.

  • Nokia Lumia 920 reset methods

    Dec 3 2012
    Various discussions present varied methods of resetting the phone, including 2-buttion and 3-button alternatives. This date User Guide on page 95 describes the following:
    If your phone isn't responding
    Do the following:
    • Press and hold the volume down key and power key at the same time for about 10 seconds. The
    phone switches off. To switch your phone back on, press and hold the power key.
    • Update your phone software.
    • Reset your phone. This restores the factory settings, and erases all your personal content,
    including apps you've purchased and downloaded. On the start screen, swipe left, and tap
    Settings>about > reset your phone.
    The first 2-key reset method, I've found is also achieved by simply holding down only the power key, which begins  a simple power-off, or switch off, function. Next is presented a "slide down to power off" top-half screen, which one swipes downward. That's it.
    Solved!
    Go to Solution.

    hello can someone please help me, i got told by nokia to do a factoy restore on my lumia 920. which i had done but there seem to be a problem, i started the restore yesteday at three in the aftenoon and it is now 5pm the next day and it still hasnt finish. please help what shall i do. i am really worried my phone wont work again more.
    if you can help please any ideas
    doug_b wrote:
    Dec 3 2012
    Various discussions present varied methods of resetting the phone, including 2-buttion and 3-button alternatives. This date User Guide on page 95 describes the following:
    If your phone isn't responding
    Do the following:
    • Press and hold the volume down key and power key at the same time for about 10 seconds. The
    phone switches off. To switch your phone back on, press and hold the power key.
    • Update your phone software.
    • Reset your phone. This restores the factory settings, and erases all your personal content,
    including apps you've purchased and downloaded. On the start screen, swipe left, and tap
    Settings>about > reset your phone.
    The first 2-key reset method, I've found is also achieved by simply holding down only the power key, which begins  a simple power-off, or switch off, function. Next is presented a "slide down to power off" top-half screen, which one swipes downward. That's it.

  • Why my Lumia 920 takes shots in res. 720x1278 in...

    why my Lumia 920 takes shots in resolution 720x1278 instead of 3553 x 2448 and I cannot find the way to change in the settings. Is it a bug?

    Has nothing to do with Corporal_Hicks said, that is for auto-uploading and backup of photos that you have taken.
    Are you sure you are not using the front facing camera but the back one? Try Resetting the Camera in the Settings under: Settings > Applications > Photos + Camera, and if that doesn't work, a soft reset (pressing the volume down and power buttons together at the same time until the phone vibrates).
    Let us know how you get on.

  • Lumia 920, no flash after updating to Black:-(

    The flash on the camera on my Nokia Lumia 920 doesn't work after updating to Black !
    Any ideas ?
    Solved!
    Go to Solution.

    Hi there, Arbaerinn.
    Did something happen to your phone prior to doing an update? What fixes have you tried so far? Try to restart your phone by pressing and holding the Power and Volume down keys simultaneously for 10-15 seconds. Release the keys and then the phone will restart.
    You can also try resetting your camera. To do that, go to Settings > swipe to left to see application > phone+camera > reset camera. No photo or personal data will be deleted in doing this. 
    If the said fixes didn't make any difference, we suggest you take the phone to the Nokia Care Point for evaluation. Check for Nokia Care Points in your location by visiting your Local Support page: http://www.nokia.com/global/wayfinder/ . 
    We wish you the best in resolving this matter. 

  • Cannot do a hard reset of my lumia 920

    Hi Everyone,
    My lumia 920 keeps on booting(shows spinning levers) after i did a software update.so i thought of doing a hard reset since i could not see or do anything on my phone.Following are the steps i tried:
    pressing volume down + the power button till the phone vibrates.
    release the button and press - volume button after phone vibrates in the above steps
    Here the exclamation mark is supposed to appear but it keeps on showing me the nokia text on the screen.My phone has totally become dead now.any help would be highly appreciated

    The link below should help. Any problems give us a shout.
    http://www.nokia.com/gb-en/support/faq/?action=singleTopic&topic=FA142987

  • Nokia Lumia 920 potential battery drain issue?

    Can you Nokia confirm this? http://reach.jdbpocketware.com/topic/128305-to-nokia-ref-lumia-920/
    The issue illustrated in detail:
    Nature of Windows Phone buttons
    Pressing either the power button or the camera button will cause the device screen to turn on, even when the proximity sensor detects proximity.
    [IMAGE http://i.imgur.com/M2to9.png]
    The lockscreen behavior
    Upon power on, screen lights up and shows the lockscreen (or camera), which runs a timeout to auto power off the device if screen is not touched in X seconds. 
    But if screen is touched, the timeout counter is restarted, so continuous touching could lead into a loop, the "death loop" which won't let the device to power off (standby) and will consume battery life.
    [IMAGE http://i.imgur.com/2HNdV.png]
    New touchscreen technology
    The Nokia Lumia 920 comes with a touchscreen that reacts to touch from pretty much any material such as metal or clothes. This can be dangerous.
    [IMAGE http://i.imgur.com/4tbyY.png]
    So here is a theory 
    When the phone is inside a pocket or bag it can be touched by other objects. These objects can press buttons and can touch/rub the screen. This will initiate the "death loop" for who knows how much time, could be minutes or hours, depends on how active the user is since body movement will produce friction between objects/clothes and touchscreen:
    [IMAGE http://i.imgur.com/XMT0y.png]
    The "death loop" will drain battery and battery is precious.
    Solution?
    Should be simple: screen must not power on if the proximity sensor detects proximity. Current version of Windows Phone does not take care of this. The big question is: will Windows Phone 8 take care of this? Is the Lumia 920 a potential battery drainer?

    I don't understand why we have to spend our valuable time in the forums for days and nights to FIND HOW TO FIX THAT CRAB!! NOKIA company did not handout these devices FOR CHARITY.All of us had paid around a thousand dollars to buy this Phone. They have got to work overtime to fix it and publish a solution otherwise recall the devices back.

  • Nokia Lumia 920 loads of issues after Denim update...

    Everything functions well, but after updating it to Lumia Denim + Windows Phone 8.1 Update 1 I first got some weird installing issues, then it started randomly crashing, then it worked fine again, of-course it won't back-up as usual (so no hard-resseting for me), and the live folders seem buggy for no reason at all, but for some reason whenever I attempt to create a live folder it takes me 5 minutes and it won't ''accept it''.
    Also for some reason there is no ''Hey Cortana'' or maybe this simply isn't for the Nokia Lumia 920.
    Attachments:
    wp_ss_20150226_0009.png ‏614 KB
    wp_ss_20150226_0010.png ‏611 KB
    wp_ss_20150226_0011.png ‏405 KB

    Hi, TulaTheQuang. You may try checking if there is any update on the phone system apps by going to Store >... > settings > check for updates and see if these will fix the problem. If not, try rebooting your phone by holding the volume down and power keys at the same time for 10-15 seconds, release and the phone will restart. After this operation, you may need to set the date and time on the phone. Let us know what will be the outcome. For the availability of Hey Cortana, you may refer to this link: Will I get “Hey Cortana” voice activation after Lumia Denim update?. Link is applicable regardless of your region.
    Regarding your concern about the calendar, gilesrm74. The feature is currently unsupported on the device, but you may post your concern on this link: windowsphone.uservoice.com as a feature suggestion. And for the availability of Cortana, you may check this link: Full of features: Lumia Denim Update. 

  • My Lumia 920 died - does not boot or charge

    Hi,
    Yesterday my Lumia 920 suddenly turned off, and refuses to boot - no lifesigns at all. I have attempted to charge the phone (no charging sound) and tried to reset the phone, but it remains dead.
    I previously had some problems with occasional reboots, and though it was related to some problems with Windows Phone 8 - however last Sundays it rebooted 3 times...
    Anyone else have the same problems? Is there something I can attempt to do?
    Spending the Christmas and new year without a phone sucks.
    Solved!
    Go to Solution.

    @Fred_M
    Presumably you have accessed this resource "How do I reset my nokia Lumia if it doesn't work properly":http://www.nokia.com/gb-en/support/product/lumia920/troubleshooting/
    Unfortunately as this is a manufacturer's sponsored due to warranty considerations there are limits as to what can be discussed, other than referring you to Nokia Care facility.
    Check your PM = Personal messages - envelope at top right of screen.
    Happy to have helped forum with a Support Ratio = 42.5

  • Lumia 920 - serious issue may have died on its own...

    Hi,
    Thankyou for reading this and would really appreciate any help.
    I have a Lumia 920 in black colour and it has just died on me.
    How it happened? 
    The phone was working just fine throughout the day. After coming back to home from work its battery was out of juice (about 5%) so I simply placed it on the wireless charging plate. Before going to bed that day I picked it from the charging plate, with battery charged to almost 98%, and placed it on my bedside table since I have set the morning alarm on my Lumia. In the morning there was no alarm and the phone was dead.
    What is happening with the Phone?
    * It will not turn on with the power button.
    * Once plugged in via USB charger or connected to a PC/Laptop via USB cable the phone vibrates and displays nokia logo for 3-5 secs and then simply does blank. Then again the phone will vibrate and display nokia logo and then again goes blank. This loop would go on and on till the USB cable remains connected with the phone.
    * Lumia would not go beyond the nokia logo to display the initial WP8 OS blue screen.
    * When Lumia is placed on the wireless charging pad the battery appears to take the charge from the plate. It feels slightly warm after 20-30 appears of charge, as it normally would. However whilst on charging plate it will not show any Nokia logo or vibrate. It just remains blank and keeps charging itself.
    What have I tried so far?
    * I have tried the soft reset by pressing vol- + Power button during various scenarios, including when the phone is off and when its displaying Nokia logo while connected to USB cable.
    * I have tried hard reset by pressing Vol-+Power+Cam Button, but nothing happens.
    * I have tried to connect it to my laptop so that I can reflash it with the latest firmware up once connected to laptop the connection drops repeatidly making it impossible to connect the phone with then Nokia firmware updater.
    * I left it on the charging plate for 30 mins but nothing happened. the Cell kept charging itself. I removed it from the plate with the fear of burning the internals.
    * I left it connected with the wall charger for 3 hours, nothing happened.
    Although the phone is under warranty, but I want to recover the phone myself before sending it for warranty claim. So somehere kindly advise of a solution.
    Thanks
    Ali

    Your 3 button hard reset is incorrect. Have a look at the link below for the proper reset keystrokes.
    http://www.nokia.com/ie-en/support/troubleshooting/?action=singleFAQ&caseid=FA140408_en_US

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