My mac air want shut down, had to force shut after computer freezing in itunes, box with saving itunes library has been up for 30 mins

I have had a day of it. wanted to join my new pc computer to my itune account. one problem to many devices on my account and two are ones that got broken and couldn't be deauthrise. sooo i deauthrised all computers. my mac air was sitting beside me so i thought i will authrise it again, was that a mistake as my computer became very slow when i went into itunes. it froze and not in the spinning disc way, in the was doing nothing way. held power button in, after waiting 10 mins and it went to gray screen with itune boxs saying "saving itunes library". its been doing this over 30 mins now and will not shut down or anything esle because when i try power button again it says i have not logged out of itune and should do this before it can shut down. not happy!!!! this is after 2 hours prior apple tried very hard sale to get me to buy there tech support for £100. I have never had a problem before, doesn't that seem strange?

shelbell508 wrote:
I tried to run the disk utility and it wouldn't run properly
Exactly what did you do to run Disk Utility and exactly what happened up to the freeze?
I called some place to ask for advice and they said it could be my logic board???
That's an easy answer to give but not necessarily the correct one.
If you have the system restore disc that came with your Mac, boot with that disc in the Mac while holding down the "D" key. That will invoke hardware diagnostics. Run those several times to investigate the possibility that your Mac has a hardware flaw.

Similar Messages

  • Hi when I try to connect some bluetooth devices I get asked for my pass code for the mac air .  I never had 1 is there a default code

    hi
    when I try to connect some bluetooth devices I get asked for my pass code for the mac air .
      I never had 1 is there a default code
    thanks
    rob

    the shaker wrote:
    is there a default code
    no.

  • I performed a software update and the system is installing an update but it has been running for over 24hrs and keeps saying "This may take a few minutes, don't shut down your computer" Can anyone help?

    I performed a software update and the system is installing an update but it has been running for over 24hrs and keeps saying "This may take a few minutes, don't shut down your computer" Can anyone help?

    Hello cor-el, thanks for your reply. I changed my settings for downloads to desktop and it has appeared on there. When I double click I am asked which program I want to open file. I click firefox and another box "opening install" says I have chosen to open the file which is an application and do I want to save it. This is the only real option so I press save file. I get a box saying this is an executable file which may contain viruses - do you want to run. I press ok and the final box showing C drive file name and desktop appears stating application not found.
    This happens the same whenever I try to install.
    To my untrained eye the application is not being recognised as an application and I cannot work out how to get it to do that.
    My plugin is still showing as out of date.
    Is there anything you could suggest. Thanks for your time.

  • After my iMac has been on for 30 minutes or so it stops functioning correctly it will just spin when i try to close a program or shut it down

    after my iMac (intel) has been on for 30 minutes or so it stops working correctly when i try to close a program or shut it down the little ball spins and the computer is frozen and i have to cut power ... the back of the computer seems to be hotter than it should I assume that has something to do with what is going on

    Please determine if the problems also occur in "Safe Mode":
    Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
    You must disable FileVault before you can start your Mac in Safe Mode.
    Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
    Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
    To end Safe Mode restart your Mac normally. Shutdown will take longer as well.

  • My old computer (a Sony) with my iTunes crashed. I have a new MAC and want to make sure I can keep all of my music (mostly from old CD's that have been lost). I bought iTunes match hoping that would work but it isn't using the data on my phone. HELP!

    My old computer (a Sony) with my iTunes crashed. I have a new MAC and want to make sure I can keep all of my music (mostly from old CD's that have been lost). I bought iTunes match hoping that would work but it isn't using the data on my phone. HELP!

    Since you have purchased a new Mac (which, BTW, is not typed in all capitals) why not buy a Time Capsule <http://www.apple.com/airport-time-capsule/> which is designed specifically to work with OS X and Time Machine?
    You don't say what part of your Sony "crashed." If it was not the HDD it is possible to take the computer apart, put the HDD in an external case, then recover the data off of it (including the music) simply drag-n-drop. If it was the HDD that "crashed" that makes it more difficult.
    If you are able to recover the music from the Sony you can then add it to the iTunes library on the Mac and iTunes Match will then scan, match and upload the tracks to be mirrored in the cloud.

  • I can't connect my ipad air to my computer. It comes up with the message  'connection has timed out'. I use windows vista. Please help, I want my music catalogue on my ipad. Thanks

    I can't connect my ipad air to my computer. It comes up with the message  'connection has timed out'. I use windows vista. Please help, I want my music catalogue on my ipad. Thanks

    Have you updated your iTunes? iOS7 requires at least iTunes 11.

  • Adobe Reader Updater has been 'downloading' for over a week now...it is preventing me from signing out and closing my mini Mac, can't close down.  The window will not close ever, just keeps spinning around...help!

    How can I stop the 'Adobe Reader Update' from constantly trying to download?  It's been over a week now, preventing me from signing out of my computer and other issues too. Can you help please? thanks!

    Hi! The version is OS X 10 8 5...not sure what that means lol but it makes a difference obviously! 
    I did what  you said now and it has worked, thanks so very much for getting back to me.  I really appreciate your help!!
    Can I ask you questions in the future or do I just do that through the forum?\
    Thanks again, Jennie 
          From: Anubha Goel <[email protected]>
    To: rubyrose1950 <[email protected]>
    Sent: Sunday, April 26, 2015 10:42 PM
    Subject: You have been mentioned by Anubha Goel in Re: Adobe Reader Updater has been 'downloading' for over a week now...it is preventing me from signing out and closing my mini Mac, can't close down. The window will not close ever, just keeps spinning around...help! in Adobe Community
    |
    You have been mentioned
    by Anubha Goel in Re: Adobe Reader Updater has been 'downloading' for over a week now...it is preventing me from signing out and closing my mini Mac, can't close down. The window will not close ever, just keeps spinning around...help! in Adobe Community - View Anubha Goel's reference to you  Hey rubyrose1950, Could you please let me know what version of OS are you working on.You might try uninstalling Reader and install it again from the below mentioned link:Adobe Acrobat Reader DC Install for all versions Let me know how it goes. Regards,Anubha 
    Participate in the conversation by replying to this email
    To stop receiving these messages whenever you are mentioned, go to your preferences and disable notifications for direct social actions. |

  • What is the best way to 'clean up" a Mac that has been going for about 2 years.  I reset safari frequently but need to be sure stuff I don't want is gone.

    What is the best way to 'clean up" a Mac that has been going for about 2 years.  I reset safari frequently but need to be sure stuff I don't want is gone.

    I'd gather by your "reset Safari"  and "clean up" you mean by sites you rather not have your mom see.
    Hidden Flash cookies are stored in "Macromedia" Folders on your computer, can delete using the free Easy Find first, but need to reinstall Flash again here
    http://www.macupdate.com/app/mac/11076/easyfind
    http://get.adobe.com/flashplayer/
    OnyX run All the cleaning and maintenance steps followed by a reboot, followed by a Disk Utility erase free space.
    http://www.titanium.free.fr/
    CCleaner is in beta for OS X, can combine the cleaning and secure erase in the same steps if properly configured.
    http://www.piriform.com/mac/ccleaner
    Every web site knows your apx location.
    http://www.whatsmyip.org/more/
    To be sure to have a clean machine, a
    Restoring OS X - 10.6  "fresh install method"
    Restoring OS X - 10.7 - wipe and install
    is the only way as you only bring files back to the machine that you know what they are, everything else is removed.
    https://discussions.apple.com/message/16276201#16276201

  • I rented a Movie and it has been loading for 3 hours now. Internet connection is fine. Have never had a problem with this before. What's really annoying is that the 24 hour time limit is counting down even though we cant watch it. Any suggestion"hours now

    I rented a Movie and it has been loading for 3 hours now. Internet connection is fine. Have never had a problem with this before. What's really annoying is that the 24 hour time limit is counting down even though we cant watch it. Any suggestions?

    The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
    HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.
    Additionally, your 24 hours don't start until you begin to watch the movie, you have 30 days to start watching the movie.

  • Attempting to download Maverick it has been running for nearly 24hrs. I have tried shutting down the computer but the setup assistant keeps canceling the shut down.

    Attempting to download Maverick it has been running for nearly 24hrs. I have tried shutting down the computer but the setup assistant keeps canceling the shut down.

    Just hold down the power button for about ten seconds and the machine will turn off.
    I'm not sure how fast your Internet speed is but my Mavericks downloads usually only take about 20-25 minutes for a 5.33GB file.
    No telling what will be waiting for your when you power back on... call back if you can't login to your computer.
    Clinton

  • 30" has been flickering for months on start-up until warmed up. Also, brightness won't stay on, but cycles down repeatedly.

    30" has been flickering for months on start-up until warmed up. Also, brightness won't stay on, but cycles down repeatedly.

    OK, I tried setting Energy Savings to 1 minute. The Mac shut down and would not power back up via the power button, had to pull power plug. So it seems to be tied to the Energy settings.

  • My iPod touch shows up as a apple iPod camera but if i dont want to download the pics and press cancel it all dissappears. my ipod has been lost for 3 months and has not got the latest upgrade.

    My iPod touch shows up as a apple iPod camera but if i dont want to download the pics and press cancel it all dissappears. my ipod has been lost for 3 months and has not got the latest upgrade.

    Try:
    iOS: Device not recognized in iTunes for Windows
    or
    iOS: Device not recognized in iTunes for Mac OS X
    Otherwise wee need more informatin.

  • My iPhone 4 has been dead for 24 hours and it has been charging for 12 hours. I have tried holding the home and lock button down but it still has the black screen, what is wrong with it? It just randomly died on means won't turn back on

    My iPhone 4 has been dead for 24 hours and I've been charging it for 12 hours and it still won't turn on. I have tried holding the lock button and home button down, even connected it to computer but nothing's happening, it randomly died on me.

    Hi Lauren,
    When troubleshooting power issues, we want to make sure we have followed all steps outlined in the following article:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    - Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    - Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
    Learn about LCIs and corrosion.
    - Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    - After at least 15 minutes, if:
                   - The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
                   - The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
                   - Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    - If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
                   - If the display turns on, go to step 4.
                   - If the display remains black, go to next step.
    - Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to
    restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    - If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    Thanks,
    Matt M.

  • How long does the newest update take? My Mac has been installing for over an hour. Don't know what to do?

    Installing the newest update for mavericks. Has been installing for over an hour. Don't know what to do. How long should it take?

    I went to Apple Chat and they lead me through a power down and start up with Recovery Disc Utility (Hold down  Apple and R keys when powering up).
    Then was instructed to run Disk Recovery and it showed HD was error free. Then a reboot started up fine to desktop and showed update to 10.9.2 had been installed. I am guessing the internet connection my have been interrupted during the install.
    Apple Chat folks are awesome and a short wait too.

  • I have been trying to download l OS X Mavericks to upgrade from snow leopard. I had a miss download right now in my tool bar there is a OS X Mavericks Icon that says-Waiting... this has been there for 4 hours   when I click on it, cancel donwload? or paus

    I have been trying to download l OS X Mavericks to upgrade from snow leopard. I had a miss download right now in my tool bar there is a OS X Mavericks Icon that says-Waiting... this has been there for 4 hours   when I click on it, cancel donwload? or (pause grayed out) or the options. I have tried this 6 times.  I used the app in the Mac App Store.  thanks  KJG43

    The installer is over 5Gb's and could take many hours to download.
    Check the download status in the App Store application.

Maybe you are looking for