My Mac Book Air always is closing my excel

My Mac Book Air is always closing my excel.
I am working with pivot tables and always have this problem.

You have to take the computer to the Apple store to have it checked out.
Genius Bar reservation:
http://www.apple.com/retail/geniusbar/
Best.

Similar Messages

I have mac book air os x 10.8.2 i create a photo library on iPhoto and i moved it to my time capsule disk now i try to access library from my wife mac book running on mac os x 10.5.8 i always receive library locked on locked disk

i have mac book air os x 10.8.2 i create a photo library on iPhoto and i moved it to my time capsule disk now i try to access library from my wife mac book running on mac os x 10.5.8 i always receive library locked on locked disk

Unless you can set the Time Capsule's drive to have it's ownership ignored
you won't be able to use the library on the same volume as the Time Machine backups.
OT

My mac book air doesn't always charge

my mac book air doesn't always charge. The charger doesn't always light up. Please advise.

unlikely your charger is bad, rather it sounds as if your IO BOARD may be defective, perform a SMC reset and re-verify same.
SMC reset
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
If same contact Apple for full in shop diagnostic and possible parts replacement.

How do I unlock file permissions on an external flash drive connected to a mac book air?

Hi there, I have just synced my I tunes library to I Tunes on my mac book air using a WD external flash drive (which I have always used as my storage drive for my entire library and was previously running on a Sony Vaio PC) and although I can now see and play all my files I can't download new content as I get an error message stating "there was a problem downloading.... you don't have priveleges to make changes" which from my research is because the flash drive I tunes folder permissions within it are locked to read only.
Which is where the problem lies as I can't see anyway to change this when clicking on the drives in my devices and going to the get info option, as although it shows the permission status - you can't edit that?
Note I know this is the issue as if I change the I tunes media folder location back to the defualt folder as the hard drive on the mac book I can then download new files no problem, however I dont want to store my content on the hard drive of my mac book air as my library is over 300gb and want to keep it all on the external (as I always did when running I tunes on my PC).
Any help will be apprecaited guys!
Thanks

If the drive is formatted as MS-DOS or exFAT, use the Disk Utility in the /Applications/Utilities/ folder to repair it.
If it's formatted as NTFS, either reformat it or install third-party software which enables the Mac to write to NTFS drives.
(86377)

Does anyone know how to remove pop up, malware and virus form OS X 10.9.5, there is a lot of pop up on my mac book air.

Does any one know how to remove pop up and malware. There is a lot of pop up on my mac book air OSX 10.10

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and AdwareMedic.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect everything targeting the Mac.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

Lync 2011 Mac Book air Video calling

I cannot seem to get the Lync video calling to work on the Mac Book air, I have tried a few different copmputers but the video button in the client is always greyed out - am I missing something or trying to do something that just doesnt work ?
I tried MAC > PC, MAC > MAC - none of which work, PC > PC is fine.
Thanks :)

Hi,
If you use the USB vedio device, please restart the Lync client after you plus the USB device in the PC.
Please refer the following article about devices certified for Mac: http://blogs.technet.com/b/uc/archive/2011/09/02/what-devices-have-been-certified-for-mac.aspx
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Mac book air , antivirus?

got a mac book air for the first time, before a PC. Does that need anivirus too??

1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files. This feature is transparent to the user, but internally Apple calls it "XProtect." The recognition database is automatically updated once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders. In most cases, there’s no benefit from any other automated protection against malware.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets (see below.)
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
3. Starting with OS X 10.7.5, there has been another layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't actually been tested by Apple (unless it comes from the Mac App Store), but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. For most practical purposes, applications recognized by Gatekeeper as signed can be considered safe.
Gatekeeper has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could conceivably get control of a code-signing certificate under false pretenses (though there's no evidence this has happened yet.) The certificate would eventually be revoked, but probably not before some damage was done.
For more information about Gatekeeper, see this Apple Support article. 4. Considering all the above, the best defense against malware is your own intelligence. All known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. If you're smarter than the malware attacker thinks you are, you won't be duped. That means, primarily, that you never install software from an untrustworthy source. How do you know whether a source is trustworthy?
Any website that prompts you to install a “codec,” “plug-in,” or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn users who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
“Cracked” copies of commercial software downloaded from a bittorrent are likely to be infected.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. No intermediary is acceptable.
5. Java on the network (not to be confused with JavaScript, to which it's not related) is a weak point in the security of any operating system. If a Java web plugin is not installed, don't install one unless you really need it. If it is installed, you should disable it (not JavaScript) in your web browsers. Few websites have Java content nowadays, so you won’t be missing much. This setting is mandatory in OS X 10.5.8 or earlier, because Java in those obsolete versions has known security flaws that make it unsafe to use on the Internet. The flaws will never be fixed. Regardless of version, experience has shown that Java can never be fully trusted, even if no vulnerabilities are publicly known at the moment.
Follow these guidelines, and you’ll be as safe from malware as you can reasonably be.
6. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good. If you need to be able to detect Windows malware in your files, use the free software ClamXav — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability and poor performance.
By modifying the system, the software itself may create weaknesses that could be exploited by malware attackers.
7. ClamXav doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so can corrupt the Mail database. The messages should be deleted from within the Mail application.
ClamXav is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. If you don't need to do that, avoid it. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
8. The greatest danger posed by anti-virus software, in my opinion, is its effect on human behavior. When people install such software, which does little or nothing to protect them from emerging threats, they get a false sense of security from it, and then they may do things that make them more vulnerable. Nothing can lessen the need for safe computing practices.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use.

Moving referenced masters to iMac from mac book air

I have searched different forums and posts, and still cannot find the most appropriate way to accomplish what I am trying to do.
I currently have my aperture library on my mac book air with masters and all revisions as referenced files located on external HD. I recently purchased the new iMac with enough storage to keep my masters on the internal HD. I was able to copy my library from MB Air to iMac, and now facing a dilemma what is the best way to move my masters with all revisions to the internal drive on my iMac, and the second question, would it be possible later on to keep them on two places, one as referenced to my MBA on external HD, and the second set on my internal HD on iMac as managed.
I would love to take my MBA on a trip as I always do, import my pictures to it's library, and then when I come home - move them to iMac. I think that part could be easily accomplished by exporting the project and re-imiporting it to another computer, and that should update the library????
Does anyone have the same set up, and managed to accomplish what I need.
I am going to throw another wrinkle that might help someone to explain to me if it is reasonable solution.
I could probably archived the current library from MBA and start the new library, maybe it is going to be easier and make Aperture (iPhoto) DB to work a bit faster? But how to move the library along with originals (or maybe it is just a matter of moving the library to the external HD, and done deal), and that the reference iis not going to be broken?
I hope I did not confuse anyone.

Just connect the HD with the referenced originals on it to the iMac and run Aperture with the library you copied over from the Air. Given how OS X and Aperture keeps track of disks there is a good chance that the library will connect to the referenced originals on the HD. If it does not you will need to reconnect them to the library. Use File->Locate Referenced Files.
Once the originals are connected to the library run File->Consolidate Originals. This will copy the original from the HD and put them into the Aperture library. All aspects of the library will be preserved.
Keeping two libraries on separate system is honestly not one of Apertures strong points. There is no easy built in way to accomplish this. There are workflows that folks have come up with but none are really seamless. I'd get the library running in the iMac and once that is done you can look into running parallel libraries.
regards

Hello, my mac book air won't update. Every time i try it goes onto the purple starry screen and stays that way for hours, so i just have to shut it down. I have deleted a lot on my laptop so there is enough space, please help?

Hello, my mac book air won't update. Every time i try it goes onto the purple starry screen and stays that way for hours, so i just have to shut it down. I have deleted a lot on my laptop so there is enough space, please help?

I believe that system has a hall sensor on it to detect when the lid is closed so it can put the system to sleep and/or disable the monitor so it can be used with an external monitor only. If the sensor is marginal or has a bad cable, it may intermittently cut the monitor on and off, and may likewise put the system to sleep. One way to check would be to plug in an external monitor and if the laptop's screen cuts off or doesn't show up, start using the trackpad and press on a non-typing key like the shift key. If the external display suddenly pops and becomes active while the laptop display remains black, it's probably a problem with the sensor or the cable/connection. You might be able to fool the sensor into kicking on and off by moving a magnet over it. It's located on the left had side of the base with the unit opened up, and right over the audio output plug.
I know of some people that put a small magnet right over the hall sensor's location so the laptop display turns off and they use the system with an external monitor, keyboard, and mouse. If fooling with magnets, make sure they're small and don't get them close to the hard drive because a strong magnet can wipe them out.
I don't know if this will help you much, but it might.

How do I check if my mac book air has a virus?

How do I check if my mac book air has a virus? I was online and something started downloading, I closed it and put it in the trash but not sure if that is enough to get rid of it? Thanks

1) Did it finish downloading? if no, you have nothing more to worry about.
2) Are you using Safari?
3) If using Safari, do you have Safari set to run/open any files automatically?
4) Is your system updated with the latest security update? If not, why?
The bottom line is whether the download was able to install anything.
As long as your settings are such that no download is able to automatically open, and you ae up to date on your security updates, then you haven't much to worry about.
Be familiar with the programs in your application folder, such that you would notice anything not supposed to be there. As well, check and make sure that nothing unknown is being launched at startup (check your account settings).
The absolute best security a Mac can have is an aware and familair user who is moderately vigilant.

Hi, I can't sync my Mac Book Air and iPhone5 calendars. I get a message from iTunes saying that the sync server failed to sync iPhone. Any explanations and/or solutions? Thanks.

What can I do to sync Mac Book Air and iPhone 5 calendars if the iTunes message says that 'the sync server failed to sync iPhone'?
Thanks,
Julian

Read the KB. Earlier today I had a fail to sync - I closed my Calendar app and the reopened and all was good.
Sometimes just closing the app the relaunching is all it takes. At other times a reboot of the Mac is all that is needed.
MJ

Problem battery mac book air , I bought 08/2013

Hi I have a mac book air , I bought last august 2013, but my battery es empty, never recharge said 0, always, What Thing I must do?

   1. Reset SMC.     http://support.apple.com/kb/HT3964
      Choose the appropriate method.
     "Resetting SMC on portables with a battery you should not remove on your own".
2. Check the condition of the battery.
   Click  in the menu bar.
   About This Mac > More Info.. > System Report > Hardware > Power > Battery Information
3. A new Mac is in warranty for 1 year from the date of purchase.
      Contact Apple.
    Genius Bar reservation
     http://www.apple.com/retail/geniusbar/

Why did I get a free numbers app on my mac book air but not on my imac?

I got a free download of numbers on my mac book air but not on my imac. Why is this?

Hi Pamela,
If it was free on your Air it should be free on your iMac too. Perhaps you should doublecheck that:
Your iMac is running Mavericks (the version of Numbers available for download from the App Store requires Mavericks)
Your iMac is signed into the same App Store ID (usually, but not always, the same as the Apple ID you use to connect to iCloud) as your Air.
SG

Why apple let to Mac Keeper to alert me fake that my mac book air infected by virus? when searching bit defender and others they said that i haven't any viruses in my computer!!

Many times Mac Keeper alert me spontaneously that my mac book air infected by many viruses and force me that buy this antivirus program...Apple company know this or its fake alert or an advertisement. But its so disturbed me because of always force me that buy this program. So, bit defender and other virus scanners not find any viruses or malware...this alert from Mac Keeper are true or not? how i can know this is fake or true? thanks for your answers. The best regards

The pop up messages are nothing more than annoying spam. Have you installed MacKeeper? Are you constantly seeing these popup messages? If so:
Please review the options below to determine which method is best to remove the Adware installed on your computer.
The Easy, safe, effective method:
http://www.adwaremedic.com/index.php
If you are comfortable doing manual file removals use the somewhat more difficult method:
http://support.apple.com/en-us/HT203987
Also read the articles below to be more prepared for the next time there is an issue on your computer.
https://discussions.apple.com/docs/DOC-7471
https://discussions.apple.com/docs/DOC-8071
http://www.thesafemac.com/tech-support-scam-pop-ups/

All on a sudden my Mac Book air with Maverick' Finder stop running

All on a sudden in my Mac Book air, Finder stop running, my apps in the desktop disappeared, 2 folders are opened in the desktop & appeared busy, I can not even force closed them. I tried to relaunch Finder & many times also tried to force closed. Even after re start, the problem remain the same, Finder does not run & it does not allow to work with the macbook air. Can I get kind help?

Those same applications are in folders on my pair of iMacs (one set up via Migration Assistant and one installed from scratch) and my MBA also (also installed from scratch). If you have applications such as Safari, Dictionary, QuickTime Player, Mail, Stickies and TextEdit which are not in folders, then your system would appear to be quite normal and nothing to worry about.
You can manually move applications out from the folders if you wish (though this can prevent them updating correctly), or for quick access, do as I do which is to add them to the dock - just drag the application icon to your prefered location on the dock for it to be available with a single click without having to navigate through the application folder at all.

My Mac Book Air always is closing my excel

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