My mac book keeps freezing after I try to update it

i got a new iPhone and I'm trying to sync my old one so I can sync my new one but my mac book tells me that I have to have a high version of iTunes to do it so I tried to download that but that told me I have to have a higher version of the os x software so I tried to do that now my Mac book is frozen on he restart page I dont know what to do please help

Hold down the power key for 10+ seconds.  That should shut down the MBP.
What model/year MBP do you have and what OSX do you have installed?
What OSX do you need to install?
Ciao.

Similar Messages

  • Why does my Mac book keep freezing? Help!

    Why does my Mac book pro keep freezing at the login screen making it impossible for me to log into my laptop?? A multi color spinning disc keeps appearing even before I am able to type in my entire password. This keeps on happening even after a hard restart.

    Hard to tell, run through this list,
    Step by Step to fix your Mac
    Step #18 can create a new Admin account on the machine, however shoud be a last resort.

  • Brand new Mac Book keeps freezing!!!

    I got the new mac book pro 15 inch 7 days ago, and if i go on youtube or skype or have video's up my computer stops working, the mouse becomes unresponsive, the keys become unresponsive and the only thing i can do is shut the computer down. when i close it it takes a while of holding down to close and when i open i i hear a loud spinning sound coming from the computer. If anyone can help me that would be great because now i regret buying this one when my previous 2008 model never had this happen in 4 years, while with this mac book it has happened 4 times in the past 5 days... 2 times just now within the previous 40 minutes.

    what browser are you using for youtube?
    there is also an issue with Skype.  when you have Skype running in the background, open activity monitor and you'll see Skype using 90% and up while on idle.  downgrade your skype to the previous version.
    if you're using chrome, uninstall it until a fix has been issued.
    open up activity monitor and under all process, see what's using up most of your cpu's resources.  highlight the ones using 10% and higher on your CPU and hit quit process.
    check your login items - delete the ones you don't need to start up.
    now, check your disk permissions and repair if needed.
    after you've done all those, restart your macbook and see if that stops the freezing issues you've been having...
    good luck.

  • Why does my mac book pro freeze after downloading mountaion lion?

    I downloaded the Mountain Lion and now my macbook pro and it keeps freezing.  I have to keep restarting. I have tried both safari and firefox and it does not seem to make any difference.  Please help as I am getting very frustrated.

    What version of Photoshop are you using?
    Clinton

  • Mac Book Pro crashes after 10.9.4 update

    I have a relatively old Mac Book Pro (3 years)
    Model Name: MacBook Pro
      Model Identifier: MacBookPro8,3
      Processor Name: Intel Core i7
      Processor Speed: 2.5 GHz
      Number of Processors: 1
      Total Number of Cores: 4
      L2 Cache (per Core): 256 KB
      L3 Cache: 8 MB
      Memory: 16 GB
      Boot ROM Version: MBP81.0047.B27
      SMC Version (system): 1.70f6
    I installed latest Mac OS X 10.9.4 - and started to have crashes that caused reboots. I had to turn the Safe Mode and it allows me to operate now.
    I am getting a feeling that it's Graphics Card driver that is crashing:
    AMD Radeon HD 6770M:
      Chipset Model: AMD Radeon HD 6770M
      Type: GPU
      Bus: PCIe
      PCIe Lane Width: x8
      VRAM (Total): 1024 MB
      Vendor: ATI (0x1002)
      Device ID: 0x6740
      Revision ID: 0x0000
      ROM Revision: 113-C0170L-573
      gMux Version: 1.9.24
      EFI Driver Version: 01.00.573
      Displays:
    Color LCD:
      Display Type: LCD
      Resolution: 1920 x 1200
      Pixel Depth: 32-Bit Color (ARGB8888)
      Main Display: Yes
      Mirror: Off
      Online: Yes
      Built-In: Yes
    Did anybody experience this problem? How to make sure that Mac is using proper card? I noticed that crashed contained Nvidia reference, but I don't have and Nvidia card.
    Any help will be appreciated.

    If you search for these problems independent of 10.9.4 I suspect that you will find that many people were having this failure before the update. I certainly am not an expert and would not have weighed in had I not seen your comment regarding kernel panics, which are pretty rare in my experience.
    Humor me as I speculate further: My problems got worse when the discrete graphics card heated up.  Perhaps 10.9.4 is causing it to be used more? I used ice packs and gfxcardstatus to keep mine from crashing long enough to do a Time Machine backup, but by the next day it wouldn't even boot up. So by all means try the combo update or whatever but a backup is definitely in order in case this amateur turns out to be right, since in my case time was of the essence.

  • My iPod keeps freezing when I try to update it!

    Hi everyone,
    I apologize if this has already been answered numerous times, but I'm in a bit of a time crunch so I didn't have a whole lot of time to search.
    I've had my iPod for nearly a year (actually, Tuesday will be a year since I got it), and ever since Easter, I've been having problems getting my iPod to update.
    Everytime I plug my iPod into my computer (Windows XP Home), it'll start to update no problem. Then, sometime about halfway through the update, the iPod freezes up, and I get the message that "iPod cannot be located" or whatever. I have to disconnect the frozen iPod from the computer, and wait for it to unfreeze (it won't reset when frozen either). The iPod actually gets really hot when it's frozen (oxymoron I know, but really), I'm holding it in my hand now and my hand's real warm from it. Then, I'll try to update it again and again, and then maybe, if it feels like it, the iPod will update. However, when it freezes and heats up like this, it totally, 100% drains the battery, so I just have to let it completely recharge for hours. It's like a 24 hour process, I have to start updating it early in the morning, and then eventually hours later I may have gotten it charged. I'm concerned that there's something wrong with my iPod (iTunes works fine) because I get USB errors on my computer, and I really can't afford to replace it or the battery now. The way it drains the battery also concerns me as well.
    Is anyone else in the same boat as me, or have any ideas as to what I should/can do? Again, I apologize if this is a repetitive question, I'm not real computer savvy so I have NO idea what to do. Thanks!
    iPod mini (from July 2005)   Windows XP   It's a piece of crap.

    Try here.  It also containes a link for XP
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

  • My mac book keep crashing after lion install.

    Ever since I instll lion OS on my mac, it has been crashing mutliple times a day.  I just updated with the new update and still have the problem.  Can someone please help?

    I have this too.  I installed lion and used it for a couple days.  Today it froze when I was trying to run an automator workflow.  I had to shut it off with the button, and since then I have the same Grey apple screen and spinning wheel forever.  I tried safe mode, no luck.  When into booth options and ran repair from disk utility, no problems found.  Restored a backup from a few hours before it died using time machine, same problem!!! I'm currently restoring a snow leopard backup from before I installed Lion.  This is killing me...

  • My mac book pro freezes when I try to start it

    All I get is a white/grey screen with the apple logo and the progress wheel. Is it dead?

    Problems such as yours are sometimes caused by files that should belong to you but are locked or have wrong permissions. This procedure will check for such files. It makes no changes and therefore will not, in itself, solve your problem.
    First, empty the Trash.
    Triple-click the line below on this page to select it, then copy the selected text to the Clipboard (command-C):
    find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 -o -acl \) 2> /dev/null | wc -l
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window (command-V). The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
    The output of this command, on a line directly below what you entered, will be a number such as "41." Please post it in a reply.

  • My mac keeps freezing when i try and print anything from preview. any ideas as to what the issue is or how to fix it?

    my mac keeps freezing when i try and print anything from preview. any ideas as to what the issue is or how to fix it?

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem(s)?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
    Be sure your Mac is shut down.
    Press the power button.
    Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.
    Test while in safe mode. Same problem(s)?
    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • Application Manager keeps crashing after I try and sign in on mac osx 10.8.3

    Application Manager keeps crashing after I try and sign in on mac osx 10.8.3

    David it sounds like you are having multiple difficulties with your current installation.  My best advice at this point would be to run the uninstallers in the Applications/Utilities/Adobe Installers folder.  Once this is done you will want to follow up with using the CS Cleaner tool to ensure complete removal.  You can find details on the use of the CS Cleaner tool at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

  • Why does my mac book keep shutting down? I mean it's on and then off suddenly

    Why does my mac book keep shutting down? I mean it's on and then off suddenly

    Do any informative dialogs appear after you restart it?
    Power or other problems related to unexpected system sleep, shutdown, lights or fans call for an SMC reset. Read all the steps.
    Before Resetting the SMC
    Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
    Press Command + Option + Escape to force quit any application that is not responding.
    Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
    Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
    Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
    Resetting the SMC on Mac portables with a battery you can remove
    Shut down the computer.
    Disconnect the MagSafe power adapter from the computer, if it's connected.
    Remove the battery (to remove the battery - click here: MacBook or MacBook Pro).
    Press and hold the power button for 5 seconds.
    Release the power button.
    Reconnect the battery and MagSafe power adapter.
    Press the power button to turn on the computer.
    Still having problems? Replace steps 6 and 7 with the following:
    Reconnect just the MagSafe power adapter.
    Press the power button to turn on the computer,
    Then reconnect the battery.
    Resetting the SMC on portables with a battery you should not remove on your own
    Shut down the computer.
    Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it's not already connected.
    On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time. The power adapter indicator light will cycle off / on once.
    Release all the keys and the power button at the same time.
    Press the power button to turn on the computer.

  • I own a late 2009 Macbook Pro, and it keeps freezing after OSX Lion installation.

    I own a late 2009 Macbook Pro, and it keeps freezing after OSX Lion installation.  I will post my computer's 'specs' below.  I installed Lion, from Snow Leopard, through the App store.  The first week, it worked like a dream, and was loving my brand new computer, or so it seemed.  I then began to run into problems, and I can't confirm this 100%, but I believe it was after I updated from 10.7.1, to 10.7.2. 
    The freezes are sporatic at best, and cannot be narrowed down to one app.  I googled the issue about two weeks ago, and found a fix involving a temporary log-in, verifying the disk, restarting the computer holding CMD+R, and repairing the disk from there.  That fixed the problem.  For about three or four days.  From there I brought my laptop to Best Buy, where I purchased the computer (start the groans, my dad wanted the accidental damage, and he was paying, there was no argument).  My warranty there was still good, but all they were offering was to check my hard-drive, and possibly ship it out.  That would not be good for me, as I am a High School student, who works online. 
    So I then decided to go to the Apple store, see what they said.  They said a bunch of people had this problem, it would cost a lot to fix, as I would need a new Logic Board.  This did not make any sense to me, as I knew it was Lion's fault, so why would they not make the L-2009MBP Logic Board compatible, and why are only a few people having this problem, well a lot more than a few, but I mean not everyone. 
    So I asked a friend about it, and we decided to run a back up, and erase the computer, and re-install Lion.  Figuring maybe my data was corrupted during install.  This helped for a day or two, and happened again.  So this time, we backed up only files (music, pics, documents, etc.,) and did a fresh install.  I got my computer back last night.  Now, I am not saying that didn't help.  Previously I would have frozen about 18 times well writing this, but I have not frozen once (hopefully I didn't just jinx myself).  I have gone from about one freeze every 10-15 minutes (sometimes worse), to about one every 1-3 hours.  Which, let's be honest is still a lot. 
    So, before I just decide to go and revert to Snow Leopard on my merry way, I ask, do any of you have any other ideas?  Or guarenteed fixes?  I know a guarentee is a hard thing to ask for, but I am desperate, my teachers are getting angry with me for not sending work, and I know this would help a lot of people.  Thank you to those who read through my whole spiel, and thank you to those who will help me!
    [Ps, while I am somewhat of a noob, I know my way around a computer, so any help, or knowledge you could bestow upon me is awesome.  Especially DIY fixes.  (if your only advice is, don't buy a mac at Best Buy, don't bother commenting)]
    Macbook Pro
    15-inch, 2.53GHz, Mid 2009
    Processor:  2.53 GHz Intel Core 2 Duo
    Memory:  4 GB 1067 MHz DDR3
    Graphics:  NVIDIA GeForce 9400M 256 MB
    Software:  Mac OS X Lion 10.7.2 (11C74)

    Once it is downloaded you need to restart the computer if it does not restart automatically. When it next starts up you should note a progress bar appearing below the Apple logo. When done the computer will restart once more. The new firmware should now be installed.

  • TS3494 my iTunes has stopped working on my mac book pro 13" when i try oping it it saysThe iTunes Library file cannot be found or created. The default location for this file is in the "iTunes" folder in the "Music" folder.

    my iTunes has stopped working on my mac book pro 13" when i try oping it it saysThe iTunes Library file cannot be found or created. The default location for this file is in the “iTunes” folder in the “Music” folder. i dont know what to do i need my itunes back

    Hi pgarard1,
    If you are having issues with launching iTunes after an update, you may want to take a look at the troubleshooting in the following article:
    iTunes for Windows: Doesn't open after upgrading in Windows Vista or Windows 7
    http://support.apple.com/kb/TS2363
    Regards,
    - Brenden

  • My computer has been seen at Genius bar 6 times for freezing up, reloaded all original settings and even went to the apple shop where they replaced the battery and logic board. Still freezes after I try to reload iTunes stuff and app stuff from apple

    my computer has been seen at Genius bar 6 times for freezing up, reloaded all original settings, all of their diagnostics, and they even sent it to the apple shop where they replaced the battery and logic board. Still freezes after I try to reload iTunes stuff and app stuff from apple, especially iPhoto which is seems to refuse to load and then begins freezing up all over again. Anyone else have this problem. Other than this, I have had absolutely no problems with this computer. Now, it's a file of junk.

    Hi Ronald ...
    Have you checked lately to see how much free space there is on the disk? Especially since iPhoto freezes at launch ...
    Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac > More Info > Storage
    Make sure there's at least 15% free disk space.
    And make sure the OS X software is up to date.
    Click the Apple  top left in your screen.
    From the drop down menu click:   Software Update
    If you have anti virus software installed or are using third party Mac cleaning utiliites, that may be part and parcel of the your problems.

  • My mac book keep on beeping and make the beep sound 3 time (same goes to the light) and it won't start up. Help please.

    My mac book keep on beeping and make the beep sound 3 time (same goes to the light) and it won't start up. What should i do?

    If you recently installed new ram, make sure it is seated properly.
    If that doesn't work try removing one stick at a time to see if one is dead or put original ram back in.

Maybe you are looking for