My mac book pro has frozen with os disk in it will only turn on with the apple logo on screen what do i do to eject so disk
i have my mac book frozen when i put os disc in and pressed restart it went to restart apple logo cam on screen and now it has stayed like that for 24 hours i have not been able to eject disc or response fromkeypad please help
Five ways to eject a stuck CD or DVD from the optical drive
Ejecting the stuck disc can usually be done in one of the following ways:
1. Restart the computer and after the chime press and hold down the left mouse button until the disc ejects.
2. Press the Eject button on your keyboard.
3. Click on the Eject button in the menubar.
4. Press COMMAND-E.
5. If none of the above work try this: Open the Terminal application in your Utilities folder. At the prompt enter or paste the following:
/usr/bin/drutil eject
If this fails then try this:
Boot the computer into Single-user Mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.
Similar Messages
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My mac book pro has frozen during installation of OS X Yosemite. What to do?
my mac book pro has frozen during installation of OS X Yosemite. What should I do?
Wait it out for couple of hours.
Hope you have a backup.
If you have a backup ready, restart the computer. -
my mac book pro has got 41 GB of other stuff on it clogging it up how do I find out what is rubbish and delete it. To free up some memory. I can't believe I have filled it up intentionally.
For information about the Other category in the Storage display, see this support article.
Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash first:
iPhoto ▹ Empty Trash
Then reboot. That will temporarily free up some space. Do the same in other applications, such as Aperture, that have an internal Trash feature.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation. You also need enough space left over to allow for growth of your data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
If you're using Time Machine to back up a portable Mac, some of the free space will be used to make local snapshots, which are backup copies of files you've recently deleted. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown as Backups. The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself.
See this support article for some simple ways to free up storage space.
You can more effectively use a tool such as OmniDiskSweeper (ODS) to explore your volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one.
Deleting files inside an iPhoto or Aperture library will corrupt the library. Any changes to a photo library must be made from within the application that created it. The same goes for Mail files.
Proceed further only if the problem isn't solved by the above steps.
ODS can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
If you have more than one user account, make sure you're logged in as an administrator. The administrator account is the one that was created automatically when you first set up the computer.
Install ODS in the Applications folder as usual. Quit it if it's running.
Triple-click anywhere in the line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:
sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The application window will open, eventually showing all files in all folders, sorted by size with the largest at the top. It may take a few minutes for ODS to finish scanning your files.
I don't recommend that you make a habit of doing this. Don't delete anything while running ODS as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.
When you're done with ODS, quit it and also quit Terminal. -
I purchased a mac book pro in oct 2011, I restarted it after updating and it,s stuck on apple symbol, I hit command R while restarting and clicked on disk utility. It says disk can't be repaired, apple wants $249 to tell me what's wrong. Please help!
What Apple store told you they wanted $249.00 to tell what is wrong?
If this is a 13" Macbook Pro then that is the cost of the Extended Applecare warranty. As you are outside the 90 days of Free Phone Support then what Apple told you is that to get Phone Support you would either need to pay $45 per phone call or pay $249.00 for the Applecare extended warranty which comes with 3 years Free Phone Support from date of purchase.
Or you can take it to a Apple Genius Bar and have them look at it for Free.
Every Mac comes with 1 year warranty and includes only 90 days of phone support. You can buy the extended Applecare warranty anytime within the first year of ownership, IE until the 1 year warranty runs out.
I suggest you have your computer looked at by either an Apple Authorized Repair Center or Genius Bar and then before the 1 year warranty runs out buying the extended warranty -
I downloaded lion now my mac book pro has frozen can't get into my mac book, why?
why can't I get into my mac book pro now thatI have installed Lion, just have a screen with my name in the middle with a nice picture of an eagle. I have had no trouble with my desktop, it loaded fine, don<><.
Hi Donald.
Okay, your problem is most probably due to automatic graphics switching. Since you can't login, the only way I see is by starting Lion in safe mode. You will be able to login. Then disable Automatic Graphics Switching in the Energy / Power settings of System Preferences. The exact name of the setting may differ depending on your MacBook and hardware.
Regards. -
Hi I am having trouble with iMessage on the mac book pro, it doesnt sync with the ipad and iPhone, both the ipad and iPhone do but not on the mac book pro , has anyone any suggestions, thanks in advance
First, make sure that all your devices are using the same Apple ID in iMessages including your Mac. Second, your messages that you've already started on your devices will not show up on your Mac - only ones that you start from now on will show up. Third, if you're still not syncing accross all devices, make sure you read the directions on the first page of this thread. It should work after performing those steps. Good luck!
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Mac book pro has grey screen with apple in the middle
my mac book pro has a grey screen, apple in the middle and a spinning wheel. i have tried the command r. nothing is working
Mac OS X- Gray screen appears during startup
Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by one or more of these:
a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
b. Boot drive's directory has been corrupted - Repair with Disk Utility.
c. Critical system files are damaged or deleted - Reinstall OS X.
d. The disk drive is physically non-functional - Replace the hard drive.
Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
My Mac Book Pro has slowed to less than a crawl (possibly from a worm or virus). How do I make sure it's running at peak efficiency before I complain to comcast
Please answer as many of the following questions as you can. You may already have answered some of them; in that case, there's no need to repeat the answers.
Restart the router and the broadband device, if they're separate. Any change?
Run Software Update and install all available updates for OS X or the computer's firmware. Any change?
If possible, connect to the router with an Ethernet cable and turn off Wi-Fi. Any difference?
Are any other devices on the network, and if so, are they the same?
If you can connect to more than one network, are they all the same?
Are all network applications affected, or only some? If only some, which ones?
Is networking always the same, or is the problem intermittent?
Disconnect all other devices from the network. Any change?
If you're running a MacBook with the lid closed, open the lid. Any difference?
Start up in safe mode and test. Any difference?
Start up in Recovery mode. From the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. Any difference?
If possible, turn off Bluetooth and disconnect any USB 3 devices. Any difference? -
I just bought 15' Mac book pro. as i work a lot on Garageband. I even downloaded all the drummers and loops to update the new Garageband 10.0.1
now my problem is that all my past work which i did on older version on GB, has missing sounds in it. so here are my questions
1. DO i have to install JAMPACKS on my new Macbook pro?
2. Are JAMPACKS still compatable with the new GB?
3. There is an UPDATE on the new GB on Appstore and once i click it, it goes to billing no detail is provided what this update is for so help!
thanks3. There is an UPDATE on the new GB on Appstore and once i click it, it goes to billing no detail is provided what this update is for so help!
See: This document explains what the in-App purchase is about.
Expanding GarageBand for Mac (v10.0) content with an in-app purchase
Do you still have your old Mac?
How did you migrate from the old Mac to the new Mac? Did you transfer your old software and documents using Setup Assistant? Then your old GarageBand '11 version should have been migrated, and all your instruments.
if you did not migrate GarageBand '11, copy your old Instruments Library and Loop Library over from the old mac. Copy the following folders to a thumbsdrive and merge the missing dontents into the corresponding folders on your new mac: (from the system library - the top level library folder on your Macintosh HD):
/Library/Application Support/GarageBand/
/Library/Audio/Apple Loops/
And if you would like to continue to use GarageBand '11 for access to missing features, copy also /Applications/GarageBand over, but to a subfolder of Applications. I recommend, to install the old GarageBand as well. It can be used in parallel to GB 10.0, and will come in handy, if your old projects are having problems.
1. DO i have to install JAMPACKS on my new Macbook pro?
2. Are JAMPACKS still compatable with the new GB?
The JamPacks are nice to have, a terrific collection of instruments and loops, but if you did not have them previously, that will not help with your missing instruments. You can instll them by buying Mainstage 3. They work well with GarageBand 10.0
-- Léonie -
my 3 year old mac book pro has started to run much slower, very hot and sounds as though it is running hard....any thoughts?
Login to another User account. Is it faster there?
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101 -
Just want the information to be out there - my Mac Book Pro has been stolen! Serial no W8****ATN, model A1278 what could I do to track it or at least block it?
<Personal Information Edited by Host>You can use iCloud to lock it if you had that set up. Otherwise, the only thing to do is report the theft to the police. You may want to contact your homeowner's insurance to see if it would be worth filing a claim with them also.
~Lyssa -
Mac book pro has become very slow. How to analyze this and resolve this?
My mac book pro has become very slow. How to analyze and resolve this?
First, back up all data immediately, as your boot drive might be failing.
There are a few other possible causes of generalized slow performance that you can rule out easily.
Reset the System Management Controller.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
Otherwise, take the steps below when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 2
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long. -
The screen on my Mac Book Pro has gone black. It has a cursor that responds to touchpad, but is otherwise completely black.
Blank (lighted, but black) screen with cursor at bootup
[SOLVED] - Macbook Air Sleep/Wake problem
Dark screen on start-up can only see curser -
I think my mac book pro has a virus - is that possible and what can I do?
I think my mac book pro has a virus. Is that possible and what can I do?
I opened an attachment on an email claiming to be an order confirmation from Amazon. I now have several copies of it on my desktop and can't delete them.theforgebridget wrote:
I opened an attachment on an email claiming to be an order confirmation from Amazon. I now have several copies of it on my desktop and can't delete them.
It is highly likely that this attachment is malware. It's also highly likely that it is Windows malware. So you're probably not infected with anything. What is the exact name of the attachment you opened? Please be sure to include whatever extension the filename has (such as .exe, .pdf, .doc, etc).
What happens when you try deleting the attachment files from your desktop? Is there an error message of some kind? If so, what is the exact error message you're seeing? (Please don't try to paraphrase it... tell us the precise wording of the message.) -
I have Mac book pro- and can't install i work 08-it just comes up with a teminal thing when I click on install
Hi there
My version is 10.7.2 Lion. When I click on the icon for install i work cd. A white box comes up head line is says iwork08.mpkg-bash-80x24.And on apple line it is printed Teminal, like Safari or Finders when I am on one of dose. Hope you can help me. Charlotte
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