My mac book pro is stuck on a screen with a picture of a file

My macbook pro powers on and goes straight to a page stuck with a file folder and a ? mark........

That image means you need to do a restore. See Apple TV (2nd and 3rd generation): Restoring your Apple TV - Apple Support for more details.
You will need a USB cable with a micro-USB connector on one end.

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My Mac Book Pro is stuck on gray screen when booting up

When booting up on my Mac Book Pro side it gets stuck on a gray screen and wont boot even when in safe mode. I have cleared the P/Ram and still have acces to the partioned windows side on the same computer. How should I procede to get my Mac OS running again.

See if these are of any assistance:
http://docs.info.apple.com/article.html?path=Mac/10.7/en/mchlp2889.html
http://support.apple.com/kb/TS2570
Ciao.

I just powered on my mac book pro and have a blue screen with a flashing folder with a question mark in the middle, how do I get out of this?

I just booted my mac book pro and it is at a blue screen with a flashing folder with a question mark in the middle of it. How do I get out of it?

Click here and follow the instructions. If the computer was running Mac OS X 10.6.8 or earlier and you reach the third set of steps, insert a Mac OS X install disk.
(126818)

When updating to the latest OS X my wife's Mac Book Pro locked at a grey screen with an apple icon and status bar. Is there any way to recover the data on the laptop and complete the OS install?

When my wife's Mac Book Pro was being updated to the latest version of OS X the laptop locked up at a grey screen with the Apple icon and status bar. Is there any way to recover the data and complete the install? I have not tried anything yet because of the data issue. I am not sure which OS X version as I did not install the software.

Used Macs of every description are always available on Ebay and Craigslist and from a plethora of online used-Mac resellers. Apple sells refurbished late-model Macs at 10-20% discounts with a new-computer warranty and the opportunity to extend the warranty with AppleCare.
http://store.apple.com/us/browse/home/specialdeals/mac

My mac book pro gets stuck when connected to internet

hello.
I recently changed ISP and router...
I noticed that when I connect to the wifi of my house my mac book pro gets stuck. the color spinning wheel (of death) starts and shows forever and I can't click anything after that. I can turn off the mac only by forcing quitting (holding down the power button).
i checked the hard disc at disc utility and everything is ok
when i restart and turn the air port off it doesn't get stuck...
Please help!

I recently changed ISP and router...
Do you have an apple router at all??
If so which one?
when i restart and turn the air port off it doesn't get stuck...
So you are plugged into the main router by ethernet??
Are you actually running Lion??
If not what are you running? And if it is that all round Stinker Yosemite.. no surprises there.
As far as the computer is concerned clear out all the old wireless names.. shut down the computer.. restart the computer and rediscover the wireless again and put in the password. Does that help??
Old laptop and upgrade install bad news all round.

Mac Book Pro gets stuck

Hello Doctors,
This Mac Book Pro gets stuck were the apple logo and the sign of the circle. Please help, it won't turn on. It's running Snow Leopard.
Thank you in Advance!

Here is the specs from apple.com:
15.4-inch: 2.0GHz (MA600LL)
                   Processor         2.0GHz Intel Core Duo
                           Memory         512MB (single SODIMM) 667MHz DDR2 SDRAM (PC2-5300)
                           Display         15.4-inch (diagonal), 1440 x 900 resolution, TFT widescreen                              PCI Express Graphics         ATI Mobility Radeon X1600 with 128MB of GDDR3 SDRAM and dual-link DVI
                           Video         Built-in iSight Camera, DVI, VGA (DVI to VGA adapter included)

HT4356 Mavric doesn't support my 5 years old Big Screen Display, OR? Tried to connect my Mac Book Pro after installing Mavric, The Screen didn't work as before. I could only see the Desktop but not the movies for example. What can I do?

Mavric doesn't support my 5 years old Big Screen Display, OR? Tried to connect my Mac Book Pro after installing Mavric, The Screen didn't work as before. I could only see the Desktop but not the movies for example.
<E-mail Edited by Host>

It appears what happened is the installer though it was looking at a empty drive and just went ahead and installed.
I of course am assuming here you didn't use Disk Utility to format the drive first before installing, that would wipe out your files and programs for sure.
So what to do, what to do.
Well there is hope for you as long as the drive wasn't Filevaulted.
I'll explain. When a hard drive writes data for the first time to a drive, it starts at the very top and works it's way down.
When OS X was installed the first time, it was at the top of the drive, unless you upgraded then the upgraded OS X could have been written elsewhere.
Now when you just reinstalled OS X, the new OS went on the top of the drive, overwriting any data that was there previously, so what was there you have lost forever which is about 8GB or so. If it was the previous OS there, then your more in luck because only the old OS X was overwritten.
The remaining space on the drive still can have a copy of your files, provided it's not overwritten yet.
It's because when a hard drive deletes data or reformats, it doesn't remove the data off the drive or overwrites it immediately, it's just made so it's SPACE is available for new files to be written there.
So technically one can recover the deleted data off a non-encrypted/scrubbed hard drive with special software.
The way it does this is it reads the 1's and 0's of the files themselves, and through a lot of figuring out, can tell what that file is and what it belongs too.
So what you will have to do is this:
Create a data recovery/undelete external boot drive
or if you don't have the skills, then take it to a local PC/Mac tech and they can do a direct image of the drive and then you can run Data Rescue on it to rebuild your files.

I am having trouble getting my My Mac Book Pro 15" Retina to wake up with an Apple Bluetooth Keyboard and Mouse while Docked in a Hengedock vertical docking station.

I am having trouble getting my My Mac Book Pro 15" Retina to wake up with an Apple Bluetooth Keyboard and Mouse while Docked in a Hengedock vertical docking station. The Keyboard and mouse work great with the laptop lid open but when closed in the docking station the bluetooth signal does not seem to transmit. Is there a setting that can be changed to allow an Bluetooth keyboard and mouse to wake the computer while docked?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

TS3494 my iTunes has stopped working on my mac book pro 13" when i try oping it it saysThe iTunes Library file cannot be found or created. The default location for this file is in the "iTunes" folder in the "Music" folder.

my iTunes has stopped working on my mac book pro 13" when i try oping it it saysThe iTunes Library file cannot be found or created. The default location for this file is in the “iTunes” folder in the “Music” folder. i dont know what to do i need my itunes back

Hi pgarard1,
If you are having issues with launching iTunes after an update, you may want to take a look at the troubleshooting in the following article:
iTunes for Windows: Doesn't open after upgrading in Windows Vista or Windows 7
http://support.apple.com/kb/TS2363
Regards,
- Brenden

I have a 15 inch Mac Book Pro bought in October. Screen is randomly going blank. How can I fix this?

I have a 15 inch Mac Book Pro bought in October. Screen is randomly going blank. How can I fix this?

.. check your screen saver setting.. otherwise take it to the Apple Store to see a Genius.

My mac book pro version 10.6.8 screen brightness doesn't increase its just black but can see icons when m 2 close to the screen..how can the problem be solved

my mac book pro version 10.6.8 screen brightness doesn't increase its just black but can see icons when m 2 close to the screen..how can the problem be solved

Try resetting the SMC http://support.apple.com/kb/ht3964
You can get an idea for repair from these site. Check locally for your area.
https://www.techrestore.com/mac/
http://www.dttservice.com/macbookprounibody.html
http://www.myservice.com/macbookpro.html
http://www.ifixit.com/Device/MacBook_Pro
http://www.PowerbookMedic.com

Not happy with Mac book pro retina because of black screen problem.

I am not happy with Mac book pro retina because of black screen problem. This screen failure appears after one year. I was fan of APPLE now I do no support any apple products. When they expires I will renew them with the other products belong to the other companies.

You are entitled to 90 day telephone support from Apple. Try contacting them.
Apple Support Contact
Apple Support contact - Telephone

HAs anybody noticed how the MAc Book Pro Login button function has changed with OSX 10.9?

Has anybody noticed how the Mac Book Pro login button function has changed with OSX 10.9?

No one in this forum will... this is the Mac Pro forum

Changed my apple id and pswd but now mac book pro keeps trying to log in with old id

Changed my apple id and password but Mac Book Pro keeps trying to contact iCloud with old id. Of course, the password no longer works because I just changed it. Help?

Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)

I can't download Ikea 3D kitchen planner. It's really frustrating - a message is appearing on my mac book pro that I ned to get info and check that various files are unlocked. I've checked that all other requirements are fulfilled, still won't download

I can't download Ikea 3D kitchen planner. It's really frustrating - a message is appearing on my mac book pro that I ned to get info and check that various files are unlocked. I've checked that all other requirements are fulfilled, still won't download. Any help very gratefully received. Thank you.

Hi, I'm not really very good with computers and am having the same problems when trying to install the Ikea 3D kitchen planner, please could you take me through the steps?
1. Download (save) the disk image file 2020PluginInstaller.dmg
I double click on the link which says "Install 3D Planner"
I agree to the t&cs
A file downloads to my download folder called 2020PluginInstaller_IKEA.dmg
2. Mount the disk image (open/run the downloaded file) if not mounted automatically
I double click on the downloaded file
3. Find the 2020PluginInstaller window (might be behind the window on top)
A small window opens up with a lego brick called 2020PluginInstaller_IKEA.dmg and a folder called Internet plug ins. I highlight the lego brick and do File, Get info and unlock it
4. Drag the lego piece to the folder (if you do not have admin privileges you will be prompted to authenticate)
I do this and put in a password to authenticate
5. Restart the browser (it is not enough to close the browser window, you need to restart the browser
application)
I've tried restarting Safari, I've tried re-starting the computer
6. Access the same link and you will now see the Start button and be able to start planning your room!"
When I go back to the IKEA kitchen planner I don't see a start button, I just see the exact same screen as before prompting me to install the 3D planner
Please can you help?

My mac book pro is stuck on a screen with a picture of a file

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