My Mac Book Pro is stuck on gray screen when booting up

When booting up on my Mac Book Pro side it gets stuck on a gray screen and wont boot even when in safe mode. I have cleared the P/Ram and still have acces to the partioned windows side on the same computer. How should I procede to get my Mac OS running again.

See if these are of any assistance:
http://docs.info.apple.com/article.html?path=Mac/10.7/en/mchlp2889.html
http://support.apple.com/kb/TS2570
Ciao.

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IMac stuck at gray screen when booting

Hi - My 2011 iMac with 10.8.2 is stuck on the gray screen when rebooting. I was in Windows 7 bootcamp, and restarted to OS X. I see the screen below, and once the progress bar reaches 100%, the computer shuts off. Every time I reboot, the same problem. I've disconnected everything, except for the standard bluetooth wireless keyboard. I've tried some various boot options, such as holding down Shift while rebooting, as well as command+R, but neither had any impact, it is the same problem over and over. Any tips on what to try next?

If you want to preserve the data on the internal drive(s), you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
There are several ways to back up a Mac that is unable to fully boot. You need an external hard drive to hold the backup data.
1. Boot into Recovery (command-R at startup) or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

My mac book pro is stuck on a screen with a picture of a file

My macbook pro powers on and goes straight to a page stuck with a file folder and a ? mark........

That image means you need to do a restore. See Apple TV (2nd and 3rd generation): Restoring your Apple TV - Apple Support for more details.
You will need a USB cable with a micro-USB connector on one end.

My mac book pro gets stuck when connected to internet

hello.
I recently changed ISP and router...
I noticed that when I connect to the wifi of my house my mac book pro gets stuck. the color spinning wheel (of death) starts and shows forever and I can't click anything after that. I can turn off the mac only by forcing quitting (holding down the power button).
i checked the hard disc at disc utility and everything is ok
when i restart and turn the air port off it doesn't get stuck...
Please help!

I recently changed ISP and router...
Do you have an apple router at all??
If so which one?
when i restart and turn the air port off it doesn't get stuck...
So you are plugged into the main router by ethernet??
Are you actually running Lion??
If not what are you running? And if it is that all round Stinker Yosemite.. no surprises there.
As far as the computer is concerned clear out all the old wireless names.. shut down the computer.. restart the computer and rediscover the wireless again and put in the password. Does that help??
Old laptop and upgrade install bad news all round.

Mac Book Pro gets stuck

Hello Doctors,
This Mac Book Pro gets stuck were the apple logo and the sign of the circle. Please help, it won't turn on. It's running Snow Leopard.
Thank you in Advance!

Here is the specs from apple.com:
15.4-inch: 2.0GHz (MA600LL)
                   Processor         2.0GHz Intel Core Duo
                           Memory         512MB (single SODIMM) 667MHz DDR2 SDRAM (PC2-5300)
                           Display         15.4-inch (diagonal), 1440 x 900 resolution, TFT widescreen                              PCI Express Graphics         ATI Mobility Radeon X1600 with 128MB of GDDR3 SDRAM and dual-link DVI
                           Video         Built-in iSight Camera, DVI, VGA (DVI to VGA adapter included)

How to fix a problem with my book pro that has a gray screen with a folder with a question mark on it

does any one know how to fix a problem with my book pro that has a gray screen with a folder with a question mark on it?

Hello Mokhtary123 and welcome to Apple Support Communities,
It will help us diagnose your problem to know the exact model, size, year built, RAM installed and OS you're running.
But basically your system can't find the boot disk. Usually this is a symptom of a dead/dying/corrupted hard drive;
A flashing question mark or globe appears when you start your Mac - Apple Support
OS X Recovery
http://support.apple.com/en-us/HT4718

HT4356 Mavric doesn't support my 5 years old Big Screen Display, OR? Tried to connect my Mac Book Pro after installing Mavric, The Screen didn't work as before. I could only see the Desktop but not the movies for example. What can I do?

Mavric doesn't support my 5 years old Big Screen Display, OR? Tried to connect my Mac Book Pro after installing Mavric, The Screen didn't work as before. I could only see the Desktop but not the movies for example.
<E-mail Edited by Host>

It appears what happened is the installer though it was looking at a empty drive and just went ahead and installed.
I of course am assuming here you didn't use Disk Utility to format the drive first before installing, that would wipe out your files and programs for sure.
So what to do, what to do.
Well there is hope for you as long as the drive wasn't Filevaulted.
I'll explain. When a hard drive writes data for the first time to a drive, it starts at the very top and works it's way down.
When OS X was installed the first time, it was at the top of the drive, unless you upgraded then the upgraded OS X could have been written elsewhere.
Now when you just reinstalled OS X, the new OS went on the top of the drive, overwriting any data that was there previously, so what was there you have lost forever which is about 8GB or so. If it was the previous OS there, then your more in luck because only the old OS X was overwritten.
The remaining space on the drive still can have a copy of your files, provided it's not overwritten yet.
It's because when a hard drive deletes data or reformats, it doesn't remove the data off the drive or overwrites it immediately, it's just made so it's SPACE is available for new files to be written there.
So technically one can recover the deleted data off a non-encrypted/scrubbed hard drive with special software.
The way it does this is it reads the 1's and 0's of the files themselves, and through a lot of figuring out, can tell what that file is and what it belongs too.
So what you will have to do is this:
Create a data recovery/undelete external boot drive
or if you don't have the skills, then take it to a local PC/Mac tech and they can do a direct image of the drive and then you can run Data Rescue on it to rebuild your files.

I have a 15 inch Mac Book Pro bought in October. Screen is randomly going blank. How can I fix this?

I have a 15 inch Mac Book Pro bought in October. Screen is randomly going blank. How can I fix this?

.. check your screen saver setting.. otherwise take it to the Apple Store to see a Genius.

My mac book pro version 10.6.8 screen brightness doesn't increase its just black but can see icons when m 2 close to the screen..how can the problem be solved

my mac book pro version 10.6.8 screen brightness doesn't increase its just black but can see icons when m 2 close to the screen..how can the problem be solved

Try resetting the SMC http://support.apple.com/kb/ht3964
You can get an idea for repair from these site. Check locally for your area.
https://www.techrestore.com/mac/
http://www.dttservice.com/macbookprounibody.html
http://www.myservice.com/macbookpro.html
http://www.ifixit.com/Device/MacBook_Pro
http://www.PowerbookMedic.com

Mac book pro (late 2013) has a lag when sculpting and rotating models in Zbrush only when using my Wacom-capture tablet (if I use a mouse or trackpad its fine no lag). Also Premiere Pro CS5, playback is almost like watching footage in slow motion.

Mac book pro (late 2013) has a lag when sculpting and rotating models in Zbrush, but only when using my Wacom-capture tablet (if I use a mouse or trackpad its fine no lag).
Also Premiere Pro CS5 playback is almost like watching footage in slow motion, Premiere Pro is installed on the main drive but the footage is on an external drive connected with USB 2.
I'm wondering if it is just a problem with the Mac USB drivers maybe not supporting USB 2 ? (Because I have also installed Window 7 on this same MacBookPro and tested the same software "Zbrush and Premiere Pro" And they both work perfectly on the Bootcamp Windows 7 install, and so its using the same hardware so it has to be the drivers right ?)
Any help would be great, Thanks
Darius

Mac book pro (late 2013) has a lag when sculpting and rotating models in Zbrush, but only when using my Wacom-capture tablet (if I use a mouse or trackpad its fine no lag).
Also Premiere Pro CS5 playback is almost like watching footage in slow motion, Premiere Pro is installed on the main drive but the footage is on an external drive connected with USB 2.
I'm wondering if it is just a problem with the Mac USB drivers maybe not supporting USB 2 ? (Because I have also installed Window 7 on this same MacBookPro and tested the same software "Zbrush and Premiere Pro" And they both work perfectly on the Bootcamp Windows 7 install, and so its using the same hardware so it has to be the drivers right ?)
Any help would be great, Thanks
Darius

Not happy with Mac book pro retina because of black screen problem.

I am not happy with Mac book pro retina because of black screen problem. This screen failure appears after one year. I was fan of APPLE now I do no support any apple products. When they expires I will renew them with the other products belong to the other companies.

You are entitled to 90 day telephone support from Apple. Try contacting them.
Apple Support Contact
Apple Support contact - Telephone

Accidently shut down my Mac Book Pro during Windows 7 installation . When re-starting it says "Press any key to boot from CD or DVD". But keybord is not working . and i have the windows CD inside the drive . Pls hlp me to boot the mac again .

I have accidently shut down my Mac Book Pro during windows 7 installation . When I re started it it began to say " Press any key to boot from CD or DVD " but the keyboard is not working . So I cannot boot It and the CD is also in the drive . Please help me to boot back to Mac book Pro and give me a way to start the key bord .

Hey rudreshchoubey,
Thanks for the question. The following resource may help to resolve your issue:
Boot Camp Installation & Setup Guide
http://manuals.info.apple.com/MANUALS/1000/MA1636/en_US/boot_camp_install-setup_ 10.8.pdf
If Windows doesn’t install properly
Verify that you’re using an original, full version of the 64-bit version of Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate, Windows 8, or Windows 8 Pro.
Restart your Mac and hold down the Option key until one or more disk icons appear on your screen. Insert the Windows installation disc into the optical drive or insert the USB flash drive with Windows into a USB port on your Mac. Select the Windows installation disk icon, then click the arrow beneath it. Quickly press any key on your keyboard to start the installer. Follow the onscreen instructions to repair or reinstall Windows.
Thanks,
Matt M.

Recently I bought a Mac book pro online, but I was surprised when I received it because there are no DVDs at all with it. Is this normal?

Recently I bought a Mac book pro online, but I was surprised when I received it because there are no DVDs at all with it. Is this normal?

Ziatron-
That is a really great question! It took some digging to find the answer!
On an older Mac, about 2010 or older, you need access to one of:
• The Mac App Store ( such as on a Mac with a working 10.6.8 or better)
• working Recovery HD
• a bootable 10.7 Installer, on thumb drive, Hard drive, or DVD
So for ONE 2010 or older Mac with a bad drive, you would have to buy the US$70 Apple thumb drive, or have previously made a DVD or Hard Drive when you previously downloaded 10.7. Or you re-install 10.6.8 then overwrite it with the downloaded 10.7.
• another Mac with 10.7 installed so you could transfer Recovery HD to the down Mac with "Lion Recovery Disk Assistant"
OS X Lion: About Lion Recovery Disk Assistant
On some 2010 and most 2011 models, if Recovery HD is messed up or not Installed, but you have a working Broadband connection [with DHCP enabled], the Firmware has been upgraded so it will boot from the Internet and do the whole job using "Lion Internet Recovery" as described in the second section of this glossy article:
http://www.apple.com/macosx/recovery/
If no DHCP is available [no Router upstream, either yours or your ISP's], it may not work.

Respected sir, i have problem with my mac book pro 13, i shows question mark when i start up the laptop. so please reply with the convinient solution

respected sir, i have problem with my mac book pro 13, i shows question mark when i start up the laptop. so please reply with the convinient solution

ajit5544 wrote:
.. my mac book pro 13, i shows question mark when i start up the laptop. ...
See here > http://support.apple.com/kb/TS2570

Mac pro is stuck on gray screen

Ok I think this month has been the worst month of my life. My Mac Pro showed me the gray screen with a question mark on it. I took it to the apple store and they told me NOTHING can be done for me other then install a new hard drive ( so untill today 2 weeks ago I am still trying to retrieve my photos from my hard drive I took it to a place where they asked for $6K to do that ) I installed a new hard drive last week and installed every thing I need and yesterday in the morning my computer gave me the ORDER to shut downwith that dark gray screen with many different languages so I obeyed the MAC I shut down and turned it back on, then later that same night it told me to shut down again so I did and just NOW when I went to turn it on it got stuck on the GRAY screen. WHAT is happening? my comp. is on 10.6.8 can someone plse help me. I am LOST. ever since I bought this computer I had my main hard drive changed twice and my power supply was changed 1 year and half to 2 yrs ago.

The Directory on the Hard drive can get messed up. In 10.4, the cleanest way to deal with that is to boot from the Installer DVD, but do not Install. Wait a quarter minute for the menuBar to be drawn, then choose Disk Utility off the Menu.
Chose your Hard drive by Hardware_name and ( Repair Disk ).
When you are done, choose Set Starup Disk, and use it to set your startup disk and then Restart.

My Mac Book Pro is stuck on gray screen when booting up

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