My mac can not open any dmg file, what can I do?
My computer can not open any dmg
Which os do you have?
Please describe in detail all you have attempted to do in order to resolve the issue. If you received any errors, what did they say?
Similar Messages
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Hello, I have transferred my Acrobat XI Pro from old MAC to the new one. After the transfer can not open any PDF file. Any idea how to solve this?
Hey ilyaz20360341,
Could you please specify how exactly did you transfer Acrobat from one MAC to other.
You might need to deactivate the software from your old machine and then activate it on the new one with the same serial number (for Acrobat license) or Adobe credentials (for Acrobat subscription).
If you have done the same way, then let me know if you are able to open Acrobat itself.
Do you get any specific error message while opening a PDF?
Hope to get your response.
Regards,
Anubha -
OS 10.8.4 (recent upgrade) and can not open a .dmg file
I am using an iMac 2.8 GHz Intel Core i7 and have recently upgraded to 10.8.4 and can not open any .dng file. It indicats that it is not recognizeable. How can I intall my downloaded software?
ThanksSomething else is going on then. Set up a test/new account. If the problems appears there too, then it means it's a system wide problem.
Another thing to try if you have not already done so is to disconnect all devices from your computer, repair permissions and restart your computer. Or do the following:
Mountain Lion Recovery
Boot up from your computer by holding down the command+r keys. This will take you to the recovery drive.
Select Disk Utility & hit Return.
In Disk Utility select the HD on the left & click on Repair Disk (bottom right). -
Keynote 6.2 foes not open any previous files. Even the one created 1 week ago.
Keynote 6.2 foes not open any previous files. Even the one created 1 week ago.
I have 2 computers and both gives the same bug.
Either Keynote says that the file cannot be opened or it crashes.
What can I do?Check you are using the correct version of Keynote to open the files; right click the file and select Open With > Keynote 6.2.
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My Mac will not open any 'save' or 'open' dialog boxes
My mac will not open any 'save' or 'open' dialog boxes, this includes saving in photoshop and uploading photos to Facebook. The dialog boxes do not appear - please help?
Since you're running Lion, just try a new system install - it won't affect your data or apps, but you should, anyway, have a backup regardless.
Boot to your Recovery partition by holding down the Command and R keys whilst booting. At the Recovery window, first repair permissions again, then verify and, if necessary, repair your hard drive. Then quite Disk Utility and elect to reinstall the OS anew - it will only overwrite system files and the like, not touching your data, apps, etc. It may take awhile to complete.
After completion, reboot and see if the problem still exists. If it does, I'm just at a loss...
Clinton -
Firefox will not open any pdf files
FF will not open any pdf files with built in viewer or adobe. I have set applications in all different ways with no luck. PDF works with IE.
I have ff 33.1.1 and Win 7 and i have tried all suggestions concerning pdf. I even downloaded ff again, uninstalled oldff, and installed new. no luck. all i get is a pop up stating ...download is in progress, please wait.... but it never loads. started after last update. Is ther a way to delete the last update to firefox?
thanksHello,
In order to change the default reader for PDF files (to not open PDF files with Firefox's internal PDF reader), follow these steps:
#Click the menu button [[Image:New Fx Menu]] and click Options (Preferences for Linux and Mac).
#In the Options (Preferences for Linux and Mac) window, select the ''Applications'' panel.
#In the ''Search'' field, type ''PDF''. You should find ''Portable Document Format (PDF)''.
#On the right hand side you should find an ''Action'' column. Use that to select your favorite PDF reader. In order to view PDF files in Firefox, choose ''Preview in Firefox''.
Did this fix your problems? Please report back to us!
Thank you. -
Safari is not opening any pdf file?
safari is not opening any pdf file,it shows blank!I deleted acrobat thing and whole acrobat reader but its still the same problem in my mbp mid 2009 with new mountain lion.
I solved that problem ! some months ago i installed speed download which is not compatible with present safari because in speed download there was a plugin for safari & in this plugin there was instruction for .pdf download,also any .dmg file download.so all you have to
Just delete the acrobat reader plugin from library~internet plugin~ acrobat reader plugin & libary~ internet plugin -
I've been using IMac for 3 years with Microsoft office. Today, I could not open any excel files? Any Ideas?
If you upgraded to Lion or Mountain Lion, and did not upgrade to Office 2008 or later, that may be part of the problem. Try LibreOffice, OpenOffice, NeoOffice, Google Docs, or Zoho Docs. See my FAQ* for link: http://www.macmaps.com/crossplatform.html
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I am trying to install ViaCAD v7.2 for Mac, but when I try to open the ".dmg" file, it will not open, so the installation never begins.
I was trying to find the system specifications ViaCAD v7.2 but wasn't too successful. However I found the App Store has V8.0.2, have you already purchased 7.2? If so perhaps you could request an exchange for a more current version.
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When I try to install Adobe Flash Player..now I can not open any desktop file
Lion...and now Maverick ...very update is a new trouble..
now with my mouse I can not get any desktop file...and also when I try to empty trash do not do anything.Make sure that Firefox is closed and check in the Task manager that there are no hanging plugin-container processes left.
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Adobe Reader 8 will not open any pdf files.
I have a Mac OS X G5. I have Adobe Reader 8 installed. I cannot open any pdf files. It has never worked since installing it. I tried going to File> Open with> Adobe Reader> I get an error that says: the file could not be opened because the file is either not supported or it has been damaged (for example it was sent as an email attachment and wasn't correctly coded). This error occurs no matter where I get the file; email or web page.
Any thoughts? Thanks.I did get around this problem by trashing Reader 8 and confirming that I still had Reader 7.05 installed
This tip in the MacWorld forum worked for me:
http://forums.macworld.com/thread/102114
Now I can open pdf files from the internet or email, in Reader 7.05. -
I have photoshop cs5 and after purchasing a nikon d7100, photoshop will not open any of the nef files like it did with my nikon d90, I contacted support and they assured me after update that issue would be resolved...still not resolved, any suggestions?
Good day!
Please check this list to see which version of ACR supports the camera:
Camera Raw plug-in | Supported cameras
Then please check your version (Photoshop > About Plug-In > Camera Raw).
As you should see your version is not up to the task.
You can either buy a license for a more current version of Photoshop (CS6 is still available) or switch to the … Cloud License model or use the free DNG Converter.
Regards,
Pfaffenbichler -
Adobe Reader XI will not open any PDF file
I have tried removing and reloading reader. I have also tried using the WIndows Control Panel to repair the Adobe file. Nothing has helped. I cannot open Adobe Reader XI directly from the programs folder. Nor will it open any PDF file when I double click the file. I am running WIndows XP.
Some other things to try...
Update to Reader version 11.0.5
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
If you cannot open Reader by itself, try to disable Protected Mode in the registry; download, unzip, then run the attached registry script
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html -
How do i restore Preview as my default viewer.
Seems adobe has hi-jacked Safari and and opens using abobe not preview.
Have uninstalled adobe but safari then will not display any pdf files.
Preview still works fine to view existing downloaded files.Niac --
What kind of files? PDFs? or Others as well?
If you want Preview to open all PDFs, then find a PDF on your HD.
Highlight it, and then press the Apple/Comand key along with th letter " i " key.
When the window comes up, look down to the "Open with" line, and change it from Adobe to Preview.
Then look slightly below, and select "Change All."
Now, all PDFs should open with Preview. -
HT203353 Safari app on my MAC is not opening AT ALL? What should i do?
Safari app on my MAC is not opening after the lat updates. at the beginning is started acting funny than crashed and refused to open again. There is always a window opens automatically each time i try to open Safari and i have no idea what is trying to tell me. I do not know what to do? !!!!
Process: Safari [10145]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Build Info: WebBrowser-7600002005000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [10145]
User ID: 501
Date/Time: 2014-12-24 08:53:34.844 +0300
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: AD7E9700-4ED3-A3B7-D4BC-E942085C9ADE
Sleep/Wake UUID: 6FF175C5-6E72-441D-A79F-B2DDBFF1A5A2
Time Awake Since Boot: 87000 seconds
Time Since Wake: 2600 seconds
Crashed Thread: 15
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 000000010aa1a000-000000010aa1b000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x00007fff8f122cd1 _os_lock_spin_lock + 12
1 libsystem_malloc.dylib 0x00007fff8b70ae87 szone_malloc_should_clear + 116
2 libsystem_malloc.dylib 0x00007fff8b70a877 malloc_zone_malloc + 71
3 com.apple.CoreFoundation 0x00007fff90056dfe __CFBasicHashRehash + 206
4 com.apple.CoreFoundation 0x00007fff9005c7e0 __CFBasicHashAddValue + 80
5 com.apple.CoreFoundation 0x00007fff90064495 CFBasicHashAddValue + 325
6 com.apple.CoreFoundation 0x00007fff9009dc72 CFDictionaryAddValue + 226
7 com.apple.CoreFoundation 0x00007fff90097c76 __CFDictionaryApplyFunction_block_invoke + 22
8 com.apple.CoreFoundation 0x00007fff90097c30 CFBasicHashApply + 128
9 com.apple.CoreFoundation 0x00007fff90097b6a CFDictionaryApplyFunction + 186
10 com.apple.CoreFoundation 0x00007fff90215f30 -[CFPrefsPlistSource mergeIntoDictionary:] + 224
11 com.apple.CoreFoundation 0x00007fff9009bb0f -[CFPrefsSearchListSource alreadylocked_copyDictionary] + 367
12 com.apple.CoreFoundation 0x00007fff9009693a -[CFPrefsSearchListSource alreadylocked_copyValueForKey:] + 42
13 com.apple.CoreFoundation 0x00007fff9020f41c ___CFPreferencesCopyAppValueWithContainer_block_invoke + 60
14 com.apple.CoreFoundation 0x00007fff901dcf89 +[CFPrefsSearchListSource withSearchListForIdentifier:container:perform:] + 729
15 com.apple.CoreFoundation 0x00007fff9020f397 _CFPreferencesCopyAppValueWithContainer + 183
16 com.apple.CoreFoundation 0x00007fff9020f4ad _CFPreferencesGetAppBooleanValueWithContainer + 29
17 com.apple.MultitouchSupport.framework 0x00007fff933eba4b MTDeviceCreateFromService + 715
18 com.apple.MultitouchSupport.framework 0x00007fff933f8c4c _mthid_copyAvailableDevicesInfo + 242
19 com.apple.HIToolbox 0x00007fff8fd80d43 HaveBuiltinTrackpadConnected + 34
20 com.apple.HIToolbox 0x00007fff8fd80cfc TISHardwareSupportsGestureHandwriting + 39
21 com.apple.HIToolbox 0x00007fff8fd808c9 SyncHandwritingHotKey + 36
22 com.apple.HIToolbox 0x00007fff8fd7f8fd _FirstEventTime + 1086
23 com.apple.HIToolbox 0x00007fff8fd7f385 RunCurrentEventLoopInMode + 49
24 com.apple.HIToolbox 0x00007fff8fd7f0be ReceiveNextEventCommon + 179
25 com.apple.HIToolbox 0x00007fff8fd7effb _BlockUntilNextEventMatchingListInModeWithFilter + 71
26 com.apple.AppKit 0x00007fff96c656d1 _DPSNextEvent + 964
27 com.apple.AppKit 0x00007fff96c64e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
28 com.apple.Safari.framework 0x000000010aa98ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
29 com.apple.AppKit 0x00007fff96c58e23 -[NSApplication run] + 594
30 com.apple.AppKit 0x00007fff96c442d4 NSApplicationMain + 1832
31 libdyld.dylib 0x00007fff937555c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff9363a22e kevent64 + 10
1 libdispatch.dylib 0x00007fff8a07ca6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff93639946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e0c64a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff93639946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e0c64a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff93639946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e0c64a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff93639946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e0c64a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff93639132 __psynch_cvwait + 10
1 com.apple.WebCore 0x000000010c65288b WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore 0x000000010c64f9d9 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore 0x000000010b809a9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff8e0c82fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0c8279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e0c64b1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff93639946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e0c64a1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff93639946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e0c64a1 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff93639946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e0c64a1 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff93639946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e0c64a1 start_wqthread + 13
Thread 11:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff9363452e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9363369f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff93426d63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff93426c96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff8e0c82fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0c8279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e0c64b1 thread_start + 13
Thread 12:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff9363452e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9363369f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff900c6b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff900c5fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff900c5838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff8bf04d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff911dab7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff8e0c82fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8e0c8279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff8e0c64b1 thread_start + 13
Thread 13:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff936393f6 __select + 10
1 libsystem_pthread.dylib 0x00007fff8e0c82fc _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff8e0c8279 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff8e0c64b1 thread_start + 13
Thread 14:
Thread 15 Crashed:
0 libsystem_pthread.dylib 0x00007fff8e0c6695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff8ca14b78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff8ca0d620 fprintf + 186
3 ??? 0x00000001134755dc 0 + 4618409436
Thread 15 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff792951d8 rcx: 0x00007fff792951f0 rdx: 0x00000000000000a0
rdi: 0x00007fff792951f0 rsi: 0x00007fff8e0c6b14 rbp: 0x000000011346de30 rsp: 0x000000011346ddb0
r8: 0x0000000113479000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff792946b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff8e0c6695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 4
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10aa1a000 - 0x10aa1afff com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
0x10aa22000 - 0x10b35bff7 com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x10b7ff000 - 0x10bd12ff3 com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x10be7e000 - 0x10c132fff com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x10c40a000 - 0x10c40afff com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x10c413000 - 0x10c54fffb com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
0x10c64b000 - 0x10d5f0ff7 com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x112c28000 - 0x112ed0ff7 com.apple.RawCamera.bundle (6.02 - 768) <3156D0F8-335C-3380-A849-D47ED4163D3A> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x113464000 - 0x113464fef +cl_kernels (???) <8371BDAC-1CD3-47C7-80F9-6AED0F0BA53C> cl_kernels
0x113472000 - 0x113472ff5 +cl_kernels (???) <29077513-0962-443A-85A2-6634A9B981F5> cl_kernels
0x1134b4000 - 0x1134dcffb libRIP.A.dylib (772) <9262437A-710A-397D-8E34-1CBFEA1FC5E1> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x11403d000 - 0x114123fef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x7fff6f4e6000 - 0x7fff6f51c837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff8866d000 - 0x7fff88675ffb libcopyfile.dylib (118.1.2) <0C68D3A6-ACDD-3EF3-991A-CC82C32AB836> /usr/lib/system/libcopyfile.dylib
0x7fff88736000 - 0x7fff888a1ff7 com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <5C6DBEB4-F2EA-3262-B9FC-AFB89404C1DA> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff888a2000 - 0x7fff888d9ffb com.apple.LDAPFramework (2.4.28 - 194.5) <4CFE8010-CE3F-35EC-90BA-529B74321029> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff888da000 - 0x7fff888ddfff com.apple.IOSurface (97 - 97) <D4B4D2B2-7B16-3174-9EA6-55E0A10B452D> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff88b59000 - 0x7fff88b63fff com.apple.IntlPreferences (2.0 - 150.1) <F2DE1784-F780-3E3F-A626-D9CBD38F20EE> /System/Library/PrivateFrameworks/IntlPreferences.framework/Versions/A/IntlPref erences
0x7fff88b64000 - 0x7fff88b65fff liblangid.dylib (117) <B54A4AA0-2E53-3671-90F5-AFF711C0EB9E> /usr/lib/liblangid.dylib
0x7fff88b71000 - 0x7fff88b73ff7 libsystem_sandbox.dylib (358.1.1) <DB9962EF-8898-31CC-9B87-E01F8CE74C9D> /usr/lib/system/libsystem_sandbox.dylib
0x7fff88b74000 - 0x7fff88b97ff7 com.apple.framework.familycontrols (4.1 - 410) <41499068-0AB2-38CB-BE6A-F0DD0F06AB52> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff88bad000 - 0x7fff88bedff7 libGLImage.dylib (11.0.7) <7CBCEB4B-D22F-3116-8B28-D1C22D28C69D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff88bee000 - 0x7fff88c3bfff com.apple.ImageCaptureCore (6.0 - 6.0) <93B4D878-A86B-3615-8426-92E4C79F8482> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff88c43000 - 0x7fff88c55ff7 com.apple.CoreDuetDaemonProtocol (1.0 - 1) <CE9FABB4-1C5D-3F9B-9BB8-5CC50C3E5E31> /System/Library/PrivateFrameworks/CoreDuetDaemonProtocol.framework/Versions/A/C oreDuetDaemonProtocol
0x7fff88c56000 - 0x7fff88ce7fff com.apple.SoftwareUpdate.framework (6 - 744) <4EBCE244-C676-3228-BF4B-645B143C1B97> /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
0x7fff89cd4000 - 0x7fff89ce7ff7 com.apple.CoreBluetooth (1.0 - 1) <FA9B43B3-E183-3040-AE25-66EF9870CF35> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
0x7fff89ce8000 - 0x7fff89cecfff libsystem_stats.dylib (163.1.4) <1DB04436-5974-3F16-86CC-5FF5F390339C> /usr/lib/system/libsystem_stats.dylib
0x7fff89e55000 - 0x7fff89e6fff7 com.apple.AppleVPAFramework (1.0.30 - 1.0.30) <D47A2125-C72D-3298-B27D-D89EA0D55584> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA
0x7fff89e70000 - 0x7fff89f46ff3 com.apple.DiskImagesFramework (10.10 - 389.1) <7DE2208C-BD55-390A-8167-4F9F11750C4B> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff89f47000 - 0x7fff89fedfff com.apple.PDFKit (3.0 - 3.0) <C55D8F39-561D-32C7-A701-46F76D6CC151> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
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0x7fff92d4d000 - 0x7fff92d55ff7 com.apple.icloud.FindMyDevice (1.0 - 1) <D198E170-3610-3727-BC87-73AD249CA097> /System/Library/PrivateFrameworks/FindMyDevice.framework/Versions/A/FindMyDevic e
0x7fff92d56000 - 0x7fff92d7aff7 com.apple.quartzfilters (1.10.0 - 1.10.0) <1AE50F4A-0098-34E7-B24D-DF7CB94073CE> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x7fff92d7b000 - 0x7fff92e3eff7 libvMisc.dylib (512) <A4E39464-52EA-34CB-9FFE-53E79B3C65F5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff92ea5000 - 0x7fff92ef3fff libcurl.4.dylib (83.1.2) <337A1FF8-E8B1-3173-9F29-C0D4C851D8E1> /usr/lib/libcurl.4.dylib
0x7fff92ef6000 - 0x7fff92fe8ff7 libiconv.2.dylib (42) <2A06D02F-8B76-3864-8D96-64EF5B40BC6C> /usr/lib/libiconv.2.dylib
0x7fff92fe9000 - 0x7fff92fecfff com.apple.help (1.3.3 - 46) <CA4541F4-CEF5-355C-8F1F-EA65DC1B400F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff92fed000 - 0x7fff93267fff com.apple.CoreData (110 - 526) <AEEDAF00-D38F-3A15-B3C9-73732940CC55> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff932c1000 - 0x7fff932c5ff7 libGIF.dylib (1231) <A349BA73-301E-3EDE-8A31-8ACE827C289E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff932c7000 - 0x7fff933e9ff7 com.apple.LaunchServices (644.12 - 644.12) <D7710B20-0561-33BB-A3C8-463691D36E02> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff933ea000 - 0x7fff933feff7 com.apple.MultitouchSupport.framework (260.30 - 260.30) <28728A7D-E048-3B14-9932-839A87D381FE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff933ff000 - 0x7fff935afff7 com.apple.QuartzCore (1.10 - 361.11) <7382E4A9-10B0-3877-B9D7-FA84DC71BA55> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff935d9000 - 0x7fff935ddfff libspindump.dylib (182) <7BD8C0AC-1CDA-3864-AE03-470B50160148> /usr/lib/libspindump.dylib
0x7fff935de000 - 0x7fff935defff com.apple.audio.units.AudioUnit (1.12 - 1.12) <76EF1C9D-DEA4-3E55-A134-4099B2FD2CF2> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff93602000 - 0x7fff93614fff libsasl2.2.dylib (193) <E523DD05-544B-3430-8AA9-672408A5AF8B> /usr/lib/libsasl2.2.dylib
0x7fff93615000 - 0x7fff93616fff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff93617000 - 0x7fff93622ff7 libkxld.dylib (2782.1.97) <CB1A1B57-54BE-3573-AE0C-B90ED6BAEEE2> /usr/lib/system/libkxld.dylib
0x7fff93623000 - 0x7fff93640fff libsystem_kernel.dylib (2782.1.97) <93E0E0A9-75B6-3904-BB4E-4BC7C05F4B6B> /usr/lib/system/libsystem_kernel.dylib
0x7fff93641000 - 0x7fff9364cff7 com.apple.CommerceCore (1.0 - 376.0.5) <57E5C067-52F6-3854-86C0-D878EDA24B55> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff9364d000 - 0x7fff93652ff7 com.apple.ServerInformation (2.0 - 1) <020F4A0E-F1A2-38AE-8F2B-22200CF1FC82> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
0x7fff9365d000 - 0x7fff9373aff7 com.apple.QuickLookUIFramework (5.0 - 675) <84FEB409-7D7A-35AC-83BE-F79FB293E23E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff9373b000 - 0x7fff93751ff7 com.apple.CoreMediaAuthoring (2.2 - 951) <B5E5ADF2-BBE8-30D9-83BC-74D0D450CF42> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x7fff93752000 - 0x7fff93755ff7 libdyld.dylib (353.2.1) <19FAF435-C165-3374-9DEF-D7BBA7D61DB6> /usr/lib/system/libdyld.dylib
0x7fff9376f000 - 0x7fff9377cfff com.apple.SpeechRecognitionCore (2.0.32 - 2.0.32) <87F0C88D-502D-3217-8B4A-8388288568BA> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/Sp eechRecognitionCore
0x7fff9377d000 - 0x7fff937c9ff7 libcups.2.dylib (408) <9CECCDE3-51D7-3028-830C-F58BD36E3317> /usr/lib/libcups.2.dylib
0x7fff937ca000 - 0x7fff937e4ff3 com.apple.Ubiquity (1.3 - 313) <DF56A657-CC6E-3BE2-86A0-71F07127724C> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff93887000 - 0x7fff93889ff7 libquarantine.dylib (76) <DC041627-2D92-361C-BABF-A869A5C72293> /usr/lib/system/libquarantine.dylib
0x7fff9388a000 - 0x7fff939c7fff com.apple.ImageIO.framework (3.3.0 - 1038) <611BDFBA-4BAA-36A8-B7E0-3830F3375E53> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff939c8000You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked.
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