My mac. com email can no longer be collected.

Since I upgraded to Mavericks, I have lost the ability to collect email from my secondary mac.com account. I can still read by signing into iCloud, but not in Mail. The settings were automatically entered for me and are greyed out, so I can't change them. Any ideas on how to solve this problem? They would be appreciated.

Troubleshooting is a process of elimination.
Eliminate Mail
A few users have issues like this where Mail simply fails. You can eliminate Mail as the source of the problem by testing in Postbox and MailMate. Both have demos. If your account fails to connect in another source, then the problem is with account or an issue on your Mac.
http://www.postbox-inc.com/
http://freron.com
Thunderbird is also a free email client you can try.
Eliminate your User's folder
CREATE A NEW USER
Go to System Preferences --> Create a New User in Users & Groups (Accounts. in SL) Switch to the New User by logging out under the Apple in the Menu Bar.
Do you still see the issue?
If yes, then the problem is with your base files.
If no, then the problem is in your User's folder.

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Attention Forum Administrator(s) - PLEASE ESCALATE to the development team.
Dear iPhone user:
You've uncovered a subtle defect in iOS 4.21. The defect, and workaround are listed below.
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My mac. com email can no longer be collected.

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