My Mac completely seizes when using the Gradient Tool in Photoshop CS5
I've recently upgraded to CS5 and in tandem have replaced my 8Gb of RAM with 16Gb on an iMac 27" with a 2.8Ghz Intel Core i7.
The problem that I've encountered with Photoshop seems to be connected with the COMBINED effect of these two upgrades. I just need to determine where the problem lies.
Whilst attempting to apply a gradient (white to transparent) using Photoshop CS5 on a CMYK file my Mac completely seizes. And I mean completely! No 'force quit' option, nothing. Even the little light on my mouse goes out. However, suspecting that it may be a CS5 problem I tried the same procedure using CS4. Hey presto – no problem. Narrowing the area down still further I re-installed the original 8Gb chips and the problem went away. Back to the 16Gb and the problem reoccurs. I've also found that using the 'Auto Merge' facility also causes the same seizure.
So, is it a RAM problem or a CS5 problem or a combination of the two? I've run Memtest the result of which indicated that the new RAM was behaving itself. The new memory is Kingston's finest and has had no adverse effects anywhere else on the system. If anyone can come up with a definitive answer I'd be grateful, especially if it means I can get my memory supplier to exchange my purchase gratis.
If the whole machine freezes, then you are most likely looking at a hardware problem.
Narrowing the area down still further I re-installed the original 8Gb chips and the problem went away.
Yep, that's more evidence that the problem is in your hardware.
Application software cannot cause a lockup like that. Only hardware, low level drivers and the OS can cause a lockup like that.
In your case, it seems to be the hardware (RAM chips or motherboard).
Unfortunately, software RAM tests are useless. But you've got a test that stresses the RAM system more than those tests: it's called Photoshop.
We have seen several reports recently of RAM problems in newer iMacs. There appears to be a problem with the RAM specification, testing, or the motherboards. Unfortunately, we don't yet have enough details to determine the root cause of the issues. But most people have fixed the problem by swapping out the RAM.
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System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2010-07-25T05:15:57.000000000Z
EventRecordID
78845
Channel
Application
Computer
Gatherum
Security
EventData
Photoshop.exe
11.0.2.0
4bf2d4f6
unknown
0.0.0.0
00000000
c0000005
65637275
e28
01cb2bb3471d87bf
C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe
unknown
b412e368-97ab-11df-8f49-001d60b646ef
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<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-07-25T05:15:57.000000000Z" />
<EventRecordID>78845</EventRecordID>
<Channel>Application</Channel>
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<Data>Photoshop.exe</Data>
<Data>11.0.2.0</Data>
<Data>4bf2d4f6</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>65637275</Data>
<Data>e28</Data>
<Data>01cb2bb3471d87bf</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe</Data>
<Data>unknown</Data>
<Data>b412e368-97ab-11df-8f49-001d60b646ef</Data>
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